“In order to entertain and impress an important out-of-town business associate, you made dinner reservations at Club Cammarata, a prestigious restaurant known to cater to a business clientele. Your reservations were for 7:00 pm on Jan 8, and you and your guest arrive promptly. Your table, however, was not ready, and you were kept waiting for one hour and fifteen minutes. Intermittent inquiries were received by the maitre’d with rude indifference. Consequently, your guest became extremely annoyed with the restaurant as well as with you. Write an appropriate complaint letter to the restaurant’s owner (Enrico Cammarata, 2 Merrimack Road, Merrimack, NH 03113).”

Enrico Cammarata

2 Merrimack Road

Merrimack

NH 03113

Sunday, January 18th, 2015

Dear Sir/Madam,

I have just returned from your prestigious restaurant which is known to cater to a business clientele: Club Cammarata. The purpose of this visitation was to impress an important out-of-town business associate. Our reservations at the popular club were for seven o’clock pm on January eighth. I am writing to express my strong dissatisfaction with the service of your restaurant.

To begin with, the service of the restaurant was not at all what I had been led to expect from previous visits. My associate and I arrived at the scheduled time however, our table was not ready. This is unusual for an establishment with such high standards. Therefore it must be very clear that waiting for an hour and fifteen minutes for our table was not how I hoped to start impressing my guest. I dread to imagine what damage this will cause to my reputation.

Supplementary to this, intermittent inquiries were received rudely by the maitre’d. The restaurant is supposed to be one of high class, so you could have imagined my disappointment. Instead of prioritizing the fact that our table was not yet prepared, the attention was focused on other customers and we were left with nothing but our annoyance.

As you will realise, I am highly dissatisfied with the service that your business provided. Therefore, in order to resolve this distasteful situation, I would suggest you to write a letter of apology to my associate and I, and that I receive a full refund; seeing that this had offset my entire night. I would also suggest that your establishment look into a more technological approach to reservations. This would help better navigate customers as they come, as well as offer a better sense of organization to the work place.

Awaiting for a quick reply from you S.L.R.S and associates