...Sherman Computer Repair New Direction Sherman Computer Repair New Direction This paper will examine the Sherman Computer Repair Company and their external environment. Sherman Computer Repair (SCR) is an undersized company that repairs damaged computers. At present, SRC has three business locations where patrons can purchase repairs on broken hardware. At the location of all three business sites SRC employs three full-time computer techs, one on-site manager along with one receptionist. In addition, SRC also employs 12 mobile techs that provide SRC customers with the choice of reliable in house repair service. Sherman Computer Repair wishes to broaden their horizons by embracing computer assembly to fill the void left by a competitor called Synergetic. Sherman's approaching progress into the industry of computer assembly is one that carries risky implication for them. Sherman Computer Repair must first hire a new professional staff and obtain new technological expertise to make their company transformation successful. This paper will analyze how SRC can meet their goals and grow from the future business prospect. Sherman Computer Repair Organizational Design The Business Directory defines organizational design as formal and informal framework of policies and rules, within which an organization arranges its lines of authority and communications, and allocates rights and duties. Organizational structure is found to determine the manner and extent to which roles, power...
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...March 4, 2015 PC Repair Service you can trust, Quality you can afford Devar Peart – 26090048 Michael Parchment – 26120403 Table of Contents 1.0 Executive Summary... ..4 1.1 Objectives ... ..4 Chart: Highlights ... .5 1.2 Mission ... .5 1.3 Keys to Success ... ...5 2.0 Company Summary... ..5 2.1 Company Ownership ... ..6 2.2 Start-up Summary ... .6 Table: Start-up ... .7 Table: Start-up Funding ... .7 Chart: Start-up ... .9 3.0 Services... ...9 4.0 Market Analysis Summary ... .10 4.1 Market Segmentation ...............................................................................................................10 Table: Market Analysis ... 11 Chart: Market Analysis (Pie) ... 12 4.2 Target Market Segment Strategy ... .12 4.3 Service Business Analysis... 12 4.3.1 Competition and Buying Patterns... 13 5.0 Strategy and Implementation Summary ... ...13 5.1 Competitive Edge... ..14 5.2 Marketing Strategy ... ...14 5.3 Sales Strategy... ..14 5.3.1 Sales Forecast ... ...15 Chart: Sales by Year ... ...16 Table: Sales Forecast... .17 Chart: Sales Monthly ... ...18 5.4 Milestones ... ..18 Table: Milestones... ...19 Chart: Milestones ... ...19 6.0 Management Summary ... ..20 6.1 Personnel Plan ... .20 Table: Personnel ... .21 7.0 Financial Plan ... ...21 7.1 Important Assumptions... ...21 Table: General Assumptions ... ..21 7.2 Break-even Analysis... .21 Chart:...
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...Sherman Computer Repair New Direction Kevin O'Brien MMPBL/550 October 29, 2011 Lois Whittaker Sherman Computer Repair New Direction When it comes to making changes to a business there are risks that need to be taken. Some of those risks will affect the stakeholders. More and more companies are going through changes to help move them in the right direction. As companies are going through these types of changes to help move the organization forward they are trying to be proactive to ensure they are staying ahead of the competitions. Companies that are not participating in change are slower to react and could leave the business setup for failure. As for the organization, Sherman Computer Repair, there is a need to plan for a new direction. When planning for the new direction there should be steps to ensure the plan is working the way it has been set out to do. When an organization is going through an organizational design change there will be some barriers. During that process there will need to be an evaluation of the organizations external environment of their strengths and their weaknesses. This evaluation will help the company get an assessment of Sherman Computer Repair current skills sets and talent level that will need to be changed to help the company move forward. Sherman Computer Repair Organizational Design The current state of Sherman Computer Repair is that the company has three locations in where their customer can bring their computer hardware in...
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...Running Head: SHERMAN COMPUTER REPAIR NEW DIRECTION Sherman Computer Repair New Direction Kristen Nelson University of Phoenix Sherman Computer Repair New Direction There is one major thing about Sherman Computer Repair Company, they are a small company and they would like to become a larger company that is no longer just a computer repair company. Sherman Computer Repair Company would like to also become a computer assembly company. In order for them to do this they would need to look at creativity and innovation in order to make this happen. “Innovation is the process by which organizations use their resources and competences to develop new or improved goods and services or to develop new production and operating systems so that they can better respond to the needs of their customers (Jones, 2004). In order for a company to have change, innovation is very important for Sherman Computer Repair. This may require the company to restructure their current business and also include new equipment, new technology and new processes from the current way that things are currently done. With doing this, this will help the company come up with new strategies when it comes to their business. The company can look at their strengths and weaknesses and then be able to decide where things need to be changed in order for this restructuring of the organization to happen. This paper will show how these things will happen and how the companies current organizational...
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...Sherman Computer Repair New Direction Sherman Computer Repair is a small computer repair company, has the opportunity to move from a computer repair company to a computer assembly company through the use of creativity and innovation (University of Phoenix, 2009). “Innovation is the process by which organizations use their resources and competences to develop new or improved goods and services or to develop new production and operating systems so that they can better respond to the needs of their customers” (Jones, 2004, p. 403). Sherman Computer Repair has to restructure the company. They have to make changes and innovate to be successful. They must introduce new processes by using new technologies, and services to expand and be more successful. Sherman Computer Repair must plan strategies accordingly and think how they are going to approach change to ensure success with the new company’s direction. This paper will present Sherman Computer Repairs new organizational design. Also, it will consider company’s external environment which will include strengths and weaknesses of the company’s as well as current talent workforce and options to change will be presented. Sherman Computer Repair Organizational Design Sherman Computer Repair works in three different locations. They offer repair services for computer hardware. Every location is staffed with a manager, three computer technicians, and a receptionist (University of Phoenix, 2009). Also, there are 12 mobile technicians...
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...CRU Computer Rental Richard Sarkis, General Manager for CRU Computer Rentals, was studying the sales and financial figures for the first quarter of 1997 and was at a loss to explain the numbers. After a period of declining sales towards the end of 1996, sales had picked up over the last quarter. However, profitability continued to decline and was in fact worse than 1996. Richard had scheduled a meeting with his Vice Presidents for sales and operations and was wondering how to proceed. He had asked them to come prepared with data for the meeting. Background CRU is one of two national computer rental companies. It was started in 1990 and has seen its business grow rapidly. CRU purchases CPUs, monitors, printers and other peripherals and rents them out for long term leases as well as short term rentals. Duration of leases range from 1 day to 2 years in some cases. CRU’s 1996 revenues totaled about $15 million. The majority of CRU’s customers fit into one of the following categories: • large corporate accounts that want to stay on the cutting edge of technology and replace their machines every year and thus lease for that duration, • consulting firms and smaller business customers requiring a computer for the medium term, typically 2 to 4 months, • participants in trade shows who require a short term rental for the duration of the show. Customers expect short lead times in this business (typically one to two days) and place a high value on quick, accurate delivery...
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...Applecare products and programs for business customers Articulate key Applecare features for each product and program Applecare -The applecare protection plan provides enhanced hardware coverage and expert telephone technical support -Expert phone support for Mac OS X. IOS and Apple –branded consumer applications and appS enhanced global hardware coverage for macs, including onsite repair for desktops Enhanced hardware coverage for iphone, ipad, and ipod including battery coverage and advanced exchange service for hardware repairs. Applecare protection plan 1. Custom applecare hardware agreements 2. Applecare help desk support 3. Applecare OS support * Applecare programs 1. Limited terms service account program * * * Custom Applecare agreements are available to business customers who meet certain purchase and support infrastructure requirements * Custom bids and contract request can be submitted at http;//applecare.apple.com * * Applecare help desk support provides graphical user interface level assistance for business customers with an internal information technology department * * Applecare help desk support 1. Provides priority access to Apples senior technical support staff 2.Includes apples own diagnostic tools 3. Includes apple technician training and applecare help desk tools a (set of dvdss)updated quarterly. Applecare OS support provides information technology departments the support they need. Applecare...
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...Curriculum Vitae Nitish Sharma 2/29 Earlsworth Road Mangere East Auckland 2024 (0210) 819 - 9058 nitish_dubedi@yahoo.co.in Personal Details Name: Nitish Sharma Birth date: 24th July 1990 Address: 2/29 Earlsworth road Mangere East Auckland 2024 New Zealand Mobile Phone: 0210-819-9058 Email Address: nitish_dubedi@yahoo.co.in [pic] Personal Qualities ➢ Patient and committed to a team atmosphere ➢ Works well under pressure and within strict deadlines ➢ Strong Leadership and excellent verbal and written communication skills ➢ Goal orientated, driven to be successful ➢ Friendly and outgoing, gets along well with people from all walks of life ➢ Enthusiastic, and enjoy new challenges ➢ Ability to motivate, coach and inspire others ➢ Ability to multi-task and to clearly articulate expectations Interests ➢ Cricket – Played Zonal Level cricket at higher secondary stage, an excellent way to meet new friends and learn about working within a team while also learning discipline. ➢ Socializing – Both through a great tertiary school, cricket and work – I enjoy collaborating and spending quality time with people, both new and old...
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...Sigmund's Gourmet Pasta will be the leading gourmet pasta restaurant in Eugene, OR with a rapidly developing consumer brand and growing customer base. The signature line of innovative, premium, pasta dishes include pesto with smoked salmon, pancetta and peas linguini in an alfredo sauce, and fresh mussels and clams in a marinara sauce. Sigmund's Gourmet Pasta also serves distinct salads, desserts, and beverages. Sigmund's Gourmet Pasta will reinvent the pasta experience for individuals, families, and take out customers with discretionary income by selling high quality, innovative products at a reasonable price, designing tasteful, convenient locations, and providing industry-benchmark customer service. In order to grow at a rate consistent with our objectives, Sigmund's is offering an additional $500,000 in equity. Existing members will be given the first option to subscribe to the additional equity to allow each of them to maintain their percentage of ownership. The portion not subscribed by existing members will be available for prospective new investors. Read more: http://www.mplans.com/pasta_restaurant_marketing_plan/executive_summary_fc.php#ixzz1gEUppQdh SWOT Analysis The following SWOT analysis captures the key strengths and weaknesses within the company, and describes the opportunities and threats facing Sigmund's Gourmet Pasta. Strengths • Strong relationships with vendors that offer high-quality ingredients and fast/frequent delivery schedules. ...
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...Attachment Report Keith Tapfuma C096993A Chinhoyi University of Technology Department of ICT and Electronics Baobab Reinsurance (Pvt) Ltd March 2010 to February 2011 This report is submitted in partial fulfilment of the requirement for the honours degree in Computing and Information Technology. Table of Contents Chapter One 4 Introduction 4 ZISCOSTEEL Background Error! Bookmark not defined. MISSION STATEMENT Error! Bookmark not defined. Objectives and Values Error! Bookmark not defined. Relevant Duties /Activities Carried out 7 Chapter Two 8 Procedures for solve the problems 10 1) Developing a Vehicle monitoring system 10 2) Resetting switch 12 Chapter Four 16 Chapter Five 17 Conclusion and Recommendations 17 Recommendations 17 ACKNOWLEDGEMENTS I would like to thank the following ZISCOSTEEL employees who contributed in supervising me during my attachment period: My supervisor Mr Gudyanga for his assistance and all the effort he made to make my attachment period successful, Mr Chibwe the Training Manager for offering an attachment place and Mrs Matutu the secretary for her assistance, the IT staff (Mr Muzavazi, Mrs Sibanda, Mrs Chadi and Mrs Mlaba ) for assisting me during may period of attachment. I would like to thank these people for the knowledge, encouragement, advice, guidance, love and discipline which they imparted on me. The attachment period...
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...KENYAN CONTACTS : TEL. 0720-281406 / 0723270509 Email caro2006beta@yahoo.com CAREER OBJECTIVE Work towards archiving the best in my field, to improve the quality of production by working out for the reliable and effective means of production facility at an appropriate cost. Acquire knowledge in computer and networking engineering through research and application of the discovered. PROFESSIONAL BACKGROUND KENYA COLLEGE OF ACCOUNTANCY Jan - July 2006 Diploma 1 International Management Information System (IMIS) Information system building. Communication...
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...In: Computers and Technology Computers Sergio Malone Chapter 1 Check Your Understanding Which of the following statements accurately describe differences between a LAN and a WAN? (Choose two) Companies can use a WAN to connect remote locations, and a LAN can make a local connection in a building D. Only WANs require a CSU/DSU to be used on the ends of the cable. Network professionals belong to organizations that plan and define standards used in networking. Which of the following are recognized industry organizations? (Choose two) A. IETF C. ISO D. EIA F. ITU Which of the following are true about a router? (Choose three) A. Routers enable different IP networks or IP subnets to communicate with each other. C. Path selection is one of the main functions of a router E. Routers have a central processing unit and memory. Which of the following are main components of a router? (Choose three) A. ROM B. Flash memory E. RAM Which of the following statements describe the function of RAM in a router? (Choose two) C. RAM stores the current configuration information. E. RAM stores routing tables for the router. Which of the following statements are true about DTE? (Choose two) C. DTE usually resides on the customer’s premises D. DTE is an acronym for data terminal equipment. Which of the following statements are true about DCE? (Choose two) B. DCE provides clocking to the DTE. C. DCE is an acronym for data circuit-terminating equipment...
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...The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What technique should you use in evaluating the problem? The advice should not be taken, as it is a rush to judgment, which could mean that the wrong solution is used, wasting time and resources. You should ask the colleague to employ critical thinking. Critical thinking is sustained suspension of judgment with an awareness of multiple perspectives and alternatives. It involves at least four elements: • Maintaining doubt and suspending judgment • Being aware of different perspectives • Testing alternatives and letting experience guide • Being aware of organizational and personal limitations What important managerial function is impaired by not having access to timely and accurate information? What is the effect of this lack of data? The managerial function is decision-making. Without access to timely and accurate information business managers may make mistakes in judging how many goods to produce, in scheduling, and in assessing customer needs. How could you use information systems to achieve greater customer intimacy? Website to allow customers to read more about the company, online appointment live chat email to remind the customers about there appointment create profiles...
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...Date A Line of business (LOB) is a term that is generally used to refer to products that are highly related and are meant for consumption by a particular group of customers. Therefore businesses in same line produce similar goods targeting the same consumer group. A small business is defined as one that is independently operated, not dominant in their field and whose main aim is to make profits. It also has less than 500 employees and annual receipts not exceeding $21.5 million depending on the type of product they produce. (Osborne, 2011) Therefore a small-business line of business (LOB) refers to an independently-owned business with less than 500 employees, annual receipts not of $21.5 million, not dominant in their field and dealing with related products targeting a particular group of customers. Examples of lines of businesses are education and training services, medical services, information and technology services etc. (Aaker, 2001) According to the U.S Small Business Administration (SBA), the small businesses preferred in this context falls under the HUBZone category. The HUBZone refers to Historically Underutilized Business Zones i.e. business located both in urban and rural communities but in underutilized business zones. The U.S Small Business Administration (SBA) gives special treatment to this types of businesses under the HUBZone program by ensuring they gain preferential access in regard to award of federal contracts. The line of business (LOB) for our preferred...
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...be selected to become a consultant for the America One Car dealership company, in the suburbia of Washington D.C, I would have to take a close look at creating a network that not only fills the needs of this small business, but does not come at an extreme cost. Creating this network will need to take into consideration both the security of the company tradecraft, but also the security of sensitive customer data stored on the premises. Since the company is relatively small, DSL will be the choice of internet acces Building the Local Area Network for the AOC dealership will have to focus on the small size of the business. The company currently doesn’t employ many people and an overabundance of technology might also take away from that small business feel to the company. Looking at the company, it is broken up into different sections: The sales department, management, sales floor and service department. Previous conversations with the AOC general manager alluded to the fact that most available technology needed to be in the hands of the sales associates and service department didn’t need desktop computers. So the current breakdown of desktop computers is one desktop computer for the general manager, four computers for the sales and finance office and four more computers on the sales floor. One technology that I was able to convince the general manager of undertaking was the use of WiFi. While the idea of security of a WiFi network can always be a concern, I assured him that the WiFi...
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