...Otis Elevator: Accelerating Business Transformation With IT Otis Elevator, a subsidiary of United Technology, has witnessed many transformations since Elisha Graves Otis first found the company in 1853. As a result of these transformations, the company has become the leader in its industry as the world’s largest manufacturer, installer, and servicer of elevators, escalators, and moving walkways. Across the world, the company has over 1.5 billion elevators and over 100,000 escalators in operation, with some operating inside some of the world’s most prominent building structures. Today, mainly informational technology (IT) is responsible for the company becoming the leader of its industry. During the years from 2000 to 2004, the company experienced significant growth and grew to over 61,000 employees with operations in over 200 countries. As this growth occurred, the elevator service market became more stable as there were now elevators installed in almost all buildings in the world’s major cities. The company’s profits now relied heavily on the service and repair of elevators and escalators. The problem at hand was that the company was facing new competitors in the global market, including other similar elevators manufacturers and also other companies that exclusively offered elevator services and repairs. At this point in time the then president of Otis Elevators, Ari Bousbib, knew it was time to remake the company “To become the recognized leader in service excellence among...
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...1st Edition Logistics Disaster Management Training Programme DHA/94/2 GE.94-00020 Logistics 1st Edition Module prepared by R.S. Stephenson, Ph.D. Disaster Management Training Programme 1993 2 STRUCTURE AND ORGANIZATION OF RELIEF LOGISTICS CONTENTS Acknowledgements ................................................................................6 Introduction ............................................................................................7 Part 1 Relief logistics ..................................................................... 9 Introduction ............................................................................................9 Relief logistics .........................................................................................9 The operating environment ....................................................................12 Case Study – Part 1 .............................................................................12 Planning for effective implementation of logistics programs .....................14 International involvement .......................................................................15 Part 2 Structure and organization of relief logistics ................. 17 The flow of transport and goods ............................................................17 Facilities and equipment ........................................................................19 Operational and support functions ................
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...Preliminary Business Report Cullen creative cooking Pty Ltd Submitted by: BALJIT BALJIT KAUR SHYAMKUMAR PALAYIL SASEENDRAN VINU SUNILKUMAR Introduction This report provides an overview of the role of BPM and value chain. The report will highlights the problems the Cullen creative cooking Pty Ltd is facing and will priorities them on the bases of most urgent. It will include the modified organizational structure of the company, along with the as-is and to-be diagram. It also provides an insight to the project scoping diagram and will provide possible solution for the company. Based upon the report their will be some recommendation for the company in order to improve their business Table of Contents 1. Business process management (BPM) and strategy 4 2. Problem Analysis 5 Fig 2.1 Project scoping diagram 6 3. Proposed solution 6 Fig 3.1: As is diagram 7 3.2 To be diagram 8 4. Solution considerations: 9 Fig 4.1 modified organization chart 10 4.2 What changes to be made? 10 4.3 How to do it 11 4.4 Common areas of cost 11 5. Recommendations 12 6. References 13 1. Business process management (BPM) and strategy BPM is a way to connect and integrate all the business processes in such a way so as to determine the additional performance improvement. While some might refer it to as an analysis of the value chain.(Singh 2012) ...
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...Topics Covered Chapter 12: Logistics and Supply Chain Information Systems Overall importance of information systems to logistics and supply chain management. Key issues in information systems. quality of information, and what to measure to assure that this quality exists exists. The architecture and objectives of information systems. role of logistics in the “connected” economy, and impact of evolving technologies on logistics and logistics processes. structural components of the logistics information system, and contribution of each to the overall effectiveness of logistics and supply chain processes. importance of adapting to new information technologies. 2 Logistics Profile: Applebee’s… Logistics and Supply Chain Information Systems: Introduction Restaurant ordering practice has progressed from phone to fax to Internet. Information systems (IS) help Applebee’s to monitor pre-negotiated prices and rebates, and to better manage inventory tracking. Internet-enabled information systems have great potential to improve the efficiency and effectiveness of supply chain activity. 3 Many firms view effective management of logistics and supply chain activities as: Prerequisites to overall cost efficiency, and Keys to ensuring their ability to competitively price their products and services.1 Effective information management also can help ensure that a firm meets the logistics needs of its customers. 4 Customer...
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...industrial applications. In this chapter, we show on one hand the main problems of a manufacturing system and, on the other hand, how they can be ranged in a hierarchical order, derived from a CIM architecture (from the strategic decisions to the production constraints). Then, we present an Operational Research tool for solving each of these problems. 1 Introduction Flexible Manufacturing Systems (FMS) are nowadays installed in the mechanical industry, especially in car factories. However, the market constraints impose to always improve the production system and the whole production organization. The concepts developed by Taylor and applied at the beginning by Ford are progressively abandoned and replaced by the Just-In-Time concept and the Computer Integrated Manufacturing philosophy (CIM). One of the aims of the CIM philosophy is to provide an integrated information system which avoids the rigid separations between the different functionalities of a complete production system. With such integrated information systems, the loss of time on one hand between the customer order and the part delivery, on the other hand between the product design and its manufacture will be drastically reduced. To understand the complete production system, it is relatively easy to find in the scientific literature excellent general books explaining the different aspects of the Production and Operations Management (POM) ([1], [2], [3], [4], [5]). It is more difficult to discover a writing dedicated to use...
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...The analysis of logistics and supply chain management cases Given by Yang Cheng Assistant Professor, PhD chengyangxy@gmail.com Purposes • This talk is o To outline a framework for analysing supply chain situations o This is not a prescriptive approach that can be applied without thought to all situations, rather it provides a series of checklists of factors to consider • Cases o Some deal with the full scope of an organisation’s supply chain from raw material supplies through to delivery of a finished product to the end user o Others deal with one part of the supply chain such as retailing or manufacturing o Advisable to set the specific problem in the context of the overall supply chain system Defining logistics and supply chain management The process of planning, implementing and controlling the efficient, cost-effective flow and storage of raw materials, in-process inventory, finished goods and related information from pointof-origin to point of final consumption for the purpose of conforming to customer requirements ---US Council of Logistics Management in 1986 Key features of logistics • It is concerned with movement and storage of materials • It is concerned with managing the information flows that underpin the flow of materials • Its scope ranges across the whole supply chain from point of origin of raw materials to final consumption of finished products • It requires a single logic to plan and organise this flow of materials throughout the supply...
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...Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and: 1) _______ A) improved decision making. B) improved business practices. C) improved efficiency. D) improved flexibility. 2) Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time? 2) _______ A) 1 only B) 1 and 2 C) 2 and 3 D) 1, 2, and 3 3) An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: 3) _______ A) decision making and control in an organization. B) the creation of new products and services. C) communications and data flow. D) managers analyzing the organization's raw data. 4) The three activities in an information system that produce the information organizations use to control operations are: 4) _______ A) information retrieval, research, and analysis. B) input...
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...of delivery routes. 2. Human Resources: a. The PLD system also helps the UPS human resource department to calculate it cost of labor for every shipping segment. 3. Technology: a. UPS developed a GPS-based aircraft navigation system to guide planes into an airport. This system saves UPS several minutes and 50-100 gallons of fuel per flight. 4. Procurement: a. UPS purchased airplanes to deliver their shipment. Primary activities: 1. Inbound Logistics: a. The UPS’s order entry system was able to wring out inefficiencies by having shipping customers enter package information directly into the system by themselves in advance of pick-ups. 2. Operations: a. Geographical information system (GIS), provides UPS with the IT competency of optimizing workflow by automatically assigns resources to pick up, sort, and deliver the packages once the customers enter PLD data into UPS’s order entry system. 3. Outbound Logistics: a. UPS’s systems able to process the customer-entered information by the supplier and scheduled direct delivery to the producer. b. Delivery Information Acquisition Device (DIAD), able to generates an electronic manifest to help the UPS truck driver to deliver the shipment by using the most efficient route. 4. Marketing and Sales: a....
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...Sales and Distribution Management Program Credit Course Code : PGPM : 3 : SL MM 606 Class of Sessions : 2012 : 30 Objective To make the student aware of issues related to sales force management focusing on ―selling‖ as a tool of Marketing Communication. The study of Channel Management offers an appreciation of logistics of information and goods, and exposes students to the types of systems required to optimize organizational efficiency through this function. Learning Objective: The aim is to prepare students to manage sales and channel teams for different types of selling, with the purpose of enhancing value based output and productivity Learning Outcomes: REFERENCE BOOKS Sales Management - Decisions, Strategies and Cases. 5ed Marketing Channels: A Relationship Approach Sales & Distribution Management Sales Management Sales and Distribution Management – Text & Cases Retailing Management – Text & Cases, 2 nd AUTHOR / PUBLICATION Richard R Still, Edward W Cundiff, Norman A, P Govoni- PCI Coughlan, 7th ed IUP Panda / Sahadev Havaldar / Cavale. Tata Mcgraw Hill - 2007 Pradhan, Swapna. Tata McGraw-Hill - 2006 e Faculty teaching the subject in all PGPM Campuses should refer Articles, Journals, Websites. Detailed Syllabus Introduction: Emerging Trends in S & D, Linking S & D Role & Responsibility of Sales person: - Cross Functional Linkages, Types of selling, Value Proposition, Lifetime Customer Value Creation- Key Accounts Management. Selling Skills: Communication...
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...section vi cases 1 2 3 4 5 6 7 8 9 10 11 12 FedEx Corporation Honda Motors Virgin Toyoko Inn Group PowerGen Kao Corporation Continental Caterpillar Metro Grupo Elektra Lego Mindstorms Shell and Billiton 13 14 15 16 17 18 LoJack and Micrologic Proteome Systems Swatch Ducati Chicago Museum Trilogy University 647 663 680 702 709 721 738 755 773 778 795 803 818 827 847 854 872 883 892 901 909 928 19A Cap Gemini Sogeti 19B Cap Gemini Sogeti 20 21 22 Kentucky Fried Chicken Cirque du Soleil Nike and the University of Oregon 933 case 1 FedEx Corporation: Structural transformation through e-business By Ali F. Farhoomand and Pauline Ng1 Case 1 [FedEx] has built superior physical, virtual and people networks not just to prepare for change, but to shape change on a global scale: to change the way we all connect with each other in the new Network Economy. (1999 Annual Report) [FedEx] is not only reorganizing its internal operations around a more flexible network computing architecture, but it’s also pulling-in and in many cases locking-in customers with an unprecedented level of technological integration. (Janah and Wilder, 1997) its inception 1973, Federal Express Since express deliveryincompanytransformed logisCorporation (‘FedEx’) had itself from an to a global tics and supply-chain management company. Over the years, the Company had invested heavily in IT systems, and with the launch of the Internet in 1994, the potential for further integration of...
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...Running head: ORGANIZATIONAL STRUCTURE Organizational Structure Christopher R. Graham CMGT530 June 11, 2012 Thomas Krawczyk Organizational Structure In today’s society restructuring an organization seems to be unavoidable. For organizations to develop, they often must undergo significant changes in their overall strategies, practices and operational tactics. As companies evolve through various life cycles, its leaders and employees must be able to successfully align with organizational changes so that they can evolve as well (Rainaldi, 2005-2012). Taylor Ambulance Company recognizes that in order to stay afloat one must constantly look at the organizational structure and review their products or services to make sure they are meeting the public demand and are staying competitive across the market. To do this restructuring the organization is inevitable and below is a brief description of the new organizational structure. • CEO- appointed by the owners Donna Taylor and Phillip Embry. As of right now Taylor has an Operations Manager as the lead heading the company, but by adding a CEO gives the organization a more seasoned individual that is experienced at all levels not just the operational aspect. • Director Ambulance Operations- responsible for ensuring the volunteers and technicians treat patients accordingly to company policy. Also, responsible for the training employees, scheduling employees, and coordinating response...
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...submitted to Course Instructor: Prof. Avani Desai Academic Associate: Ms. Surabhi Koul In partial fulfillment of the requirements of the course Written Analysis and Communication – I (2015-2017) By Ketan Murali (15169) Section A On July 25, 2015 INDIAN INSTITUTE OF MANAGEMENT, AHMEDABAD Letter of Transmittal Date: 25/ 07/ 1999 To: Seth Dhaniram Logistics Solutions Ahmedabad Dear Sir, Subject: Advice regarding the future of RDS Operations Please find enclosed a decision report presenting a comprehensive analysis of the operations of RDS, listing the possible options and the criteria for evaluation of the options. Subsequently, an action plan has been proposed. Based on my assessment, I recommend continuing with the agency operations and renegotiating with JOSH after eight months. An investment of ₹18,000 per month should be made towards additional manpower and the 30% drop in margins should be supported temporarily. After eight months, a remuneration of 3% of total sales should be renegotiated with JOSH. Yours sincerely, Ketan Murali External Consultant to Logistics Solutions EXECUTIVE SUMMARY RDS wants to decide on the course of action to address a decrease of 30% in its profit margins following a policy change by JOSH. Renegotiation for the next eight months seems unlikely. RDS can either continue with operations and renegotiate after eight months or give up operations completely. The options have been evaluated on the criteria...
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...Question 1a) Three trends in how businesses organize themselves to improve profitability that have been enable by information technology are: 1. Flat organization structure 2. Virtual organization structure 3. Reengineering With flat organization structure, levels of management are reduced and employees gain authority and responsibility to make decisions. Information systems give employees this possibility because IS give them access to information needed to help them in the process of making decisions. Virtual organizational structure is possible due to IS and allows individuals that are part of an organization but are geographically dispersed to work for example at the same project and share information. Also a virtual organization structure reduces costs for organizations (for example reduces costs associated with head office) and ultimately increases profitability. Reengineering is also a trend that organizations adopt in order to stay competitive and to gain competitive advantage. Reengineering means radical design of business processes, organizational structure, information systems and values of the organizations. This process in expensive and requires lot of time but the result can be increase in profitability through streamlining of operations. After implementation of information system businesses organize themselves to improve profitability by providing training and support to employees. By doing so employees will be able to attempt to use the new system...
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...Ramkhamhaeng University Institute of International Studies BBA (English Programme) MK 403: Logistics & Supply Chain Management Introduction This course is designed to provide an holistic view of logistics and supply chain management, examining the major concepts underlying the subject and many of the strategies, tools and techniques associated with the topic. Its primary focus is based on a number of principles. Creation of superior customer value through logistics, obtaining competitive advantage and cost control, collectively summarised through the CRAVE model of profitability. The course will be structured around the set text, and be supplemented by case studies, exercises and discussions. Emphasis will be placed on the revolution effected through the electronic interchange of information and innovations in transportation and packaging. Course Objectives The broad objectives of the course are to: * To establish a framework of understanding of the subject and the theories and practices underlying it * To illustrate all aspects of logistics and supply chain issues by relevant contemporary examples drawn from a wide variety of local and international companies * To provide an understanding of the value of service and its creation and development within the market, both as an absolute and as a competitive advantage. * To show how an understanding of efficient logistics can add to profitability but requires constant monitoring and flexibility to achieve...
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...1. Executive Summary This report described the logistics process of an American multinational retail corporation which is Wal-Mart. Wal-Mart is the world third largest public corporation. It runs chains of discount department stores and warehouse stores. The company was found by Sam Walton in 1962, and was incorporated on October 31, 1969. Wal-Mart is running Combined Supply-Chain Model, which means Wal-Mart get goods from manufacturers and sells it to retailers and end consumers. It is using a systematic logistics process in its supply chain system in term of inventory, order processing and distribution system. Wal-Mart’s process of procurement involves reducing its purchasing costs as far as possible so that it can offer best price to its customers. Wal-Mart is running two types of system in procurement which are Electronic Data Interchange (EDI) and Retail Link system. In the process of order processing, Wal-Mart is using three types of systems, which are voice-based order filling (VOF) system, hub-and-spoke system, and “Pretty Darn Quick (PDQ) displays”. Next, Wal-Mart is running four types of inventory process system which can ensure the control of the products along with easy packing and counting of inventories. These systems may forecasts and results data through the Internet, in order to reduce inventory costs while at the same time, enhancing product availability across the supply chain. In addition, the efficiency of Wal-Mart’s distribution systems allows Wal-Mart...
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