...SECTION 1: Human resource management, Business environment and Human resource planning. LO1 a & b (26 marks). Question 1 With the support of relevant examples from the given case: Define personnel management and human resource management, and discuss TWO major differences between the two concepts. (6 marks) Analyze TWO potential external business environment challenges faced by Enterprise Rent-a-Car and their implications on the Company. (10 marks) Based on the challenges analyzed in Question 1b), above, suggest effective human resource planning process and methods, that can be used by Enterprise Rent-a-Car in determining the manpower needs for it’s international business expansion. Justify your answer with specific examples. (10 marks) Introduction This question will focus on defining and differentiating Personnel Management from HRM, it will also examine some technological and social challenges, as potential external business environment challenges faced by the company, and will discus an effective HR Planning process and method to address those challenges. a) Definitions and Differences Personnel Management: Is the administrative discipline which mainly works around Industrial/ Employee/ Labour Relations and activities connected with grievance handling, negotiations, enforcement of labour statute, looking after welfare of employees and so on. Human Resource Management: The process of hiring and developing employees so that they become...
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...Taylor Motivation By Who – Frederick Winslow Taylor (1856-1917) Frederick Winslow Taylor is a controversial figure in management history. His innovations in industrial engineering, particularly in time and motion studies, paid off in dramatic improvements in productivity. At the same time, he has been credited with destroying the soul of work, of dehumanizing factories, making men into automatons Mr. Taylor was born at Germantown, Philadelphia, on March 20, 1856, and was graduated from Stevens Institute of Technology in 1883. He won the doubles championship of the United States at tennis at Newport in 1881. He entered the employ of the Midvale Steel Company at Philadelphia in 1878 and was successively gang boss, assistant foreman, foreman of the machine shop, master mechanic, chief draughtsman, and chief engineer. In 1889 he began his special work of reorganizing the management of manufacturing establishments. A plant that he made over was made over from top to bottom. He laid out the system from the duties of the boy who carried drinking water to the unskilled laborers to the duties of the President, giving his solution to the problems of shop, office, accounting department and sales department, and emphasizing the necessity for the humane treatment of labor. Some of the big shops into which he introduced his theories of scientific management are the Bethlehem Steel Company, Cramp's Shipbuilding Company, and the Midvale Steel Company. He was President of the American...
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...Case 6 A: “Perfect Pizzeria, or Not?” Case 6 A: “Perfect Pizzeria, or Not” Case Summary Perfect Pizzeria is located in Southville, Illinois. Each operation has one manager, an assistant manager, and from two to five night managers. Employees were mostly college students, with a few high school students that usually performed less challenging duties. The Perfect Pizzeria system is devised so that food and beverage costs are computed according to a percentage. If the percentage of food unsold or damaged in any way is very low, the manager gets a bonus. The chain manager in the case is forced to make decisions in order to receive his bonus. The chain manager is tasked with trying to identify a way to reduce the waste percentage by motivating employees to not waste supplies. In the case study, the manager found that the more he retaliated against employees the higher the percentage became causing him to receive regular wages without the bonus. Apathy grew within the pizzeria as the relationship between the manager and workers further separated because the attempts to alleviate the problem began to make the percentages even higher. With high turnover and even higher waste percentages, management must find a solution to motivate employees to reduce waste so he can receive his bonus in return. Analysis Question 1: Consider the situation where the manager changed the time period required to receive free food and drink from six to twelve hours of work. Try to apply...
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...Motivation in the Workplace According to Stephen P. Robins and Timothy A. Judge (2009), motivation may be defined as "the processes that account for an individual's intensity, direction and persistence of effort toward attaining a goal". Hence, motivation is an important factor in every individual's life because no matter the source, motivation leads to positive lifestyle and it will increase employee's efficiency and effectiveness within the workplace. Moreover, it should be clearly understood that the task of every manger in the workplace should be mainly to motivate their internal customers who are the staff, as managers need to get things done through them in order to deliver high quality to external customers. However, although it seems like a very easy term which may be applied by just increasing employee's benefits, it has been clearly noted that not every employee is motivated by the same factors. Hence, in spite of enormous research, the concept of motivation is yet not well comprehended and is sadly practiced as managers fail or simple do not bother to understand the "human nature itself". An understanding of the human nature should be a prerequisite that should be followed by every manager. Researchers have shown that well motivated employees are more likely to be productive and creative. Hence, it contributes to the reduction of turnover in the workplace which may be defined as "the voluntary and involuntary permanent...
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...JOY OF CHOCOLATE J.O.C. (Joy of Chocolate) was created in 1999 by Suzy Campbell and is based in Stirling. She funded her new business with her redundancy package from Safeway Stores where she had been General Manager. Suzy’s motivation was to fulfil her ambition of having her own business and achieve her dream of creating gourmet chocolates. In the five years prior to her redundancy Suzy had spent her holidays achieving professional qualifications in chocolate making and before starting the business she had spent six months gaining valuable work experience with various chocolate firms in Europe. In the early days Suzy considered survival a major achievement but as time passed her ambitions for the business grew. Suzy’s career in retailing had given her valuable managerial experience. She was skilled in forward planning and had sales expertise developed through the years working with food suppliers. Suzy believed that existing chocolate suppliers focused on importing a finished product rather than developing their own goods. Suzy quickly realised that there was a niche in the market supplying a wider range of gourmet chocolates to business customers. To penetrate this market Suzy had firstly, targeted luxury restaurants and hotels with gourmet chocolates for their guests and secondly she approached organisations offering to supply them with corporate gifts. Suzy knew that the way forward was close attention to detail and offering a unique...
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...action from an ethical perspective.) We need to understand action related to an agent (not just a logical agent but a self). Attribution (of predicates) to a logical subject is not the same as: Ascription to a self where the agent can self-designate himself in the action he performed (or better yet, that he has not yet performed). Imputation (of moral value to an action) is an improvement over attribution but it is not enough. We must distinguish between event vs. action, knowing how vs. knowing that. Action can be explained by: Cause (w/o reason): as in the physical sciences. But even Hume rejected that cause and effect exist (there is only sequences of events). Reasons for acting (chain of actions) Motivation and motivation-for or motivation-to Intention (to do something) (it links a self’s intention to an action). Conventionally, desire is not considered rational (therefore, should...
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...JOY OF CHOCOLATE J.O.C. (Joy of Chocolate) was created in 1999 by Suzy Campbell and is based in Stirling. She funded her new business with her redundancy package from Safeway Stores where she had been General Manager. Suzy’s motivation was to fulfil her ambition of having her own business and achieve her dream of creating gourmet chocolates. In the five years prior to her redundancy Suzy had spent her holidays achieving professional qualifications in chocolate making and before starting the business she had spent six months gaining valuable work experience with various chocolate firms in Europe. In the early days Suzy considered survival a major achievement but as time passed her ambitions for the business grew. Suzy’s career in retailing had given her valuable managerial experience. She was skilled in forward planning and had sales expertise developed through the years working with food suppliers. Suzy believed that existing chocolate suppliers focused on importing a finished product rather than developing their own goods. Suzy quickly realised that there was a niche in the market supplying a wider range of gourmet chocolates to business customers. To penetrate this market Suzy had firstly, targeted luxury restaurants and hotels with gourmet chocolates for their guests and secondly she approached organisations offering to supply them with corporate gifts. Suzy knew that the way forward was close attention to detail and offering a unique...
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...Using examples,(hypothetical or otherwise)illustrate the importance of employee motivation and appraisal as part of the planning for a major company involving and implementing change in their workforce, with reference to classical and scientific schools of management. Contents Table of Contents 1.0 Introdution……………………………………………………………………………………………………2 2.0 Recruitment………………………………………………………………………………………………….2 3.0 Selection……………………………………………………………………………………………………….4 4.0 Motivation……………………………………………………………………………………………………5 5.1 Taylor’s scientific motivation theory………………………………………………………………………………………………6 5.2 Maslow’s hierarchy of needs……………………………………………………………7 5.3 Change in workforce ……………………………………………………………………….9 5.4 Performance appraisal….………………………………………………………………..10 5.0 Conclusion……………………………………………………………………………………………………11 6.0 References……………………………………………………………………………………………………11 Summary The aim of the assignment has been to know the development of human resources in organization, the importance of people, use of human resources to achieve the objectives of organization, and recruitment and selection of employee. After this organization gives training to employee in forms of short courses, instruction at the workforce. The other factor has been the development of staff within organization while working. Employer accesses the work of employee through performance appraisal for the reason of to help the employee develop...
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...04. | The implications of robotics for jobs in manufacturing | 10-12 | 05. | The implications of robotics for jobs in the service sector: | 12 -13 | 06. | Robotics and future jobs, utopia or Dystopia | 13-15 | 07. | Conclusion: | 16 | 08. | Recommendation | 16 | 09. | References | 17 | Robotics: Utopia or Dystopia? Introduction: We are living in such an era, when the needs and demands of human beings are increasing day by day. To satisfy those needs, innovation and development in every field which guide the future of humanity is also proceeding in a rapid way. To meet the various needs and desires of the increasing population, inventors were seeking for a genuine solution which could provide the overwhelming challenges and will be able to meet the demands of the civilizations and that leads to the idea of mechanization. Inventors, who put forward the idea of mechanization, stated that by mechanization there would be great convenience for people to respond to their demands and can help them to complete their task in a short period of time. By following these principles, machines have started to meet the needs of increasing population easily in every corner of life. Now Machine has become the fundamental necessity for all mankind, because it assures concrete solutions for individuals by responding their needs quickly. Though for the narrow minded individuals, the concept of mechanization and machines could be...
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...Organisation structure Structure relates to a skeletal framework of activities and processes in an organisation and specifies the roles of these in achieving goals and objectives of the organisation. According to (Mullins, 2009), a good structure is highly important due to the fact that decisions on structure are primary strategic decisions which can make or break an organisation. One important aspect of a good structure is the human element. Organisation structure should be designed so as to encourage employees and increase the morale and job satisfaction of organisation members which will result to overall organisation efficiency. (Mullins, 2006) describes nine basic considerations in the design of organisation structure. The fundamental step is to define organisational objectives to enable further analysis and comparisons of other forms of structure. Clarification of objectives A clear definition of objectives is vital to provide a framework for the design of structure of an organisation. Organisation objectives provide fundamental schemes for division of labour and creation of group units and sub units. Clearly stated aims and objectives will assist in decisions on the strategy and structural dimension to employ to achieve organisational objectives. Task and element functions Certain functions must be performed in order to produce a good or service, from the development of the good or service to finance of resources used in the complete processing. These functions...
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...Niels Laasholdt Steen Sloth Gitte Størup Marianne Poulsen BUSINESS ECONOMICS – AN INTRODUCTORY CASEBOOK FOR THE COMMERCIAL UPPER-SECONDARY COURSE (HHX) 1 BUSINESS ECONOMICS – an introductory casebook for the commercial upper-secondary course (HHX) © 2005 the authors and Systime A/S Copying from this book is only permitted subject to agreement between Copy-Dan and the Danish Ministry of Education. External editing: Knud Erik Bang Cover: Valentin Design Typeface: Adobe Garamond Pro 11/14 Graphical layout and production: Valentin Design 1st edition, 1st impression ISBN 87-616-1304-5 Skt. Pauls Gade 25 DK-8000 Århus C Tlf. (+45) 70 12 11 00 www.systime.dk Table of contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1. Companies and their context . . . . . . . . . . . . . . . 1.1 Introduction . . . . . . . . . . . . . . . . . . . . . 1.1.1 The national economy . . . . . . . . . . . . . 1.1.2 Business economics. . . . . . . . . . . . . . . 1.1.3 Private finances . . . . . . . . . . . . . . . . . 1.1.4 The content of this textbook . . . . . . . . . . 1.2 What is a company? . . . . . . . . . . . . . . . . . 1.3 Types of company. . . . . . . . . . . . . . . . . . . 1.3.1 Production companies . . . . . . . . . . . . . 1.3.2 Trading companies . . . . . . . . . . . . . . . 1.3.3 Service companies . . . . . . . . . . . . . . . 1.4 Company functions. . . . . . . . . . . . . . . . . . 1.4.1 Functions in a trading company . ....
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...Employee Motivation within the organization: The job of a manager in the workplace is to get daily tasking done in an efficient and productive manager. To do this the manager should be able to motivate employees. At times this because complicated because some employee’s do not have the incentive or commitment to get the job done properly. Motivation practices and theories are difficult subjects, as they are associates with many different philosophies. Motivation is not clearly understood and more often than not poorly practiced. To understand motivation one must understand human nature itself. Human nature can be very simple, yet very intricate too. An understanding and appreciation of this is a prerequisite to effective employee motivation in the workplace and effective administration and management. Motivation in the workplace is one of the main concerns that managers face when trying to boost their employees to work harder and do what is expected of them on a day-to-day basis. According to Langton and Robbins each theory can be divided into two categories; needs theories and process theories (Langton & Robbins, 2007). Each theories shows the differences that people have and how they can be applied to motivate the individual. Process theories include a broader portrayal which describes the procedures involved in motivating others. Employee incentive programs go a long way towards guaranteeing employees feel appreciated and valuable. This single-handedly can help with employee...
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...Visual Merchandising The Last Weapon of the Brick and Mortal Fast Fashion Retail Visual Merchandising The Last Weapon of the Brick and Mortal Fast Fashion Retail David Game College HND Business Management Simeon Alvas D0913058 David Game College HND Business Management Simeon Alvas D0913058 Abstract Consumer behaviour models are designed to explain how individuals make decisions to spend their available resources. It includes what they buy, how they buy it, why and when they buy it and how often they used it. One of the ways to influence this behaviour in a fast fashion retail setting is to use visual merchandising strategies which trigger a number of stimuli influencing the consumers’ perception. The purpose of this research is to establish to what extent this visual merchandising strategies influencing consumers with a different cultural background in a highly competitive multicultural retail environment with an emphasis on the flagship store of Armani Exchange Regent Street, London. The author argues that the available models of consumer behaviour does not provide sufficient flexibility due to their linear nature. Therefore, they are unsuitable to address the needs of a contemporary retailer operating in a multicultural environment. The researcher build his hypothesis by examining the available literature in the area of retail marketing. Consequently, the hypothesis is tested by analysing a mixed sources of primary and secondary data. The conclusion of the author...
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...considering the following: 1. Organizational Chart 2. Mission and Vision of the Company 3. Objectives of the Firm 4. Incentives and Rewards of the Firm, and 5. Sanctions and Punishment for any Violations of Employees within the Firm ------------------------------------------------- The Tarlac Provincial Hospital is a 200 bed capacity tertiary training and teaching hospital. It is one of the four developed hospital under the Provincial Government of Tarlac. It is situated in a 9 hectare concreted fence compound with the following physical facilities: 3-storey main hospital building, cottages for officials and employees, power plant with generator, provincial warehouse (supply office), OPD Building, MCH Center, maintenance shop and laundry room, Chapel, 10 bed nutrition rehab ward, badminton court/pelota and basketball/volleyball court. ------------------------------------------------- ------------------------------------------------- Organizational Chart ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Mission ------------------------------------------------- ------------------------------------------------- > To provide accessible, affordable and adequate quality health services. ------------------------------------------------- ------------------------------------------------- >...
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...UNIT 13 MANAGING HOUSE KEEPING OPERATIONS Structure 13.0 13.1 13.2 13.3 13.4 13.5 13.6 13.7 13.8 Objectives Introduction Organisation of Housekeeping Department Layout of the Housekeeping Department Functions of the Housekeeping Department Management of Guest Amenities The Boulders – A Prime Hotel in USA: A Case Study Let Us Sum Up Clues to Answers 13.0 OBJECTIVES After going through this Unit you will be able to explain the: • • • organisation structure of the housekeeping department, various functions associated with this department, and control system that can be used in housekeeping operations. 13.1 INTRODUCTION As the name suggests, housekeeping operations are related to the upkeep of the hotel. Housekeeping is basically concerned with the smooth running of the place, as it has to maintain the hotel from the lobby to the room to the restaurants and the cleaning of the public areas. This Unit intends to introduce you with the housekeeping activities and will also apprise you with the managerial aspects of the Housekeeping Department. An attempt has also been made to establish its linkages and healthy relationship with other departments of the hotel. 13.2 ORGANISATION OF HOUSEKEEPING DEPARTMENT To run even a small hotel of 30 rooms you would require mas sive quantity of linen and a medium sized staff to keep it clean and hospitable for the guests. Within a hotel, the housekeeping department is normally the biggest department with a large number of staff members...
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