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Concord Book Store

In: English and Literature

Submitted By landry11
Words 699
Pages 3
Concord Bookshop Paper

HCS/587

Concord Bookshop Paper

The Concord Bookshop was a thriving entity that provided many forms of literary materials to the community of New England. This 64 –year-old business began to experience a major slump because of the new innovative ways that literature can be obtained. Since the inception of this bookstore, much has changed in the industry as it pertains to the way books are printed. Technology has afforded many readers the ability to purchase a digital print of a book instead of actually buying a book or purchasing the book online at a fraction of the cost. This technique caused the bookshop to lose customers as well as money. To counteract this development the owners decided to implement some changes.
The Phases In order for any organization to implement change, there are certain phases that employees should be walked through. Failure to do such will result in an atmosphere of further resistance. Though resistance is inevitable when it concerns change in the workforce, it has a way of escalating when the phases are not incorporated into the plan. Three phases that should be implemented in the revamping of an organization is turnaround, tools and techniques, and, transformation. The first phase, which is involves a turnaround deals with the improvement of an organizations finances. In improving finances there is an evaluation as to what is causing the decrease in the financial aspect of the organization. In this stage it is important to thoroughly examine every aspect of the organization to make sure that the proper approach is being taken. Once a remedy has been prescribed for the problem some sort of improvement will be recognized as pertains to the finances. The second phase, tools and techniques aims at restructuring and improving the organizations day-to-day operations. This aspect of any business is important as utilizing the same practices can further spiral the organizations productivity even lower. In utilizing the tools and techniques it stands to build a healthy flow of their day-to-day workload. A healthy flow in the workload produces a better sense of productivity within an organization. The third phase deals with the transformation of employees’ behavior, which can further hinder the process of change within an organization. Transformation is a process that is never an easy one, as individuals do not always embrace a change. Though change is not always welcomed in the beginning by employees, there is a tendency to accept the new order instituted. Employee’s behavior is definitely something that cannot be controlled, but it can be transformed to see the greater good of the change being implemented.
Failure to Implement In the case of the Concord Bookstore, phases two and three were not implemented. The managerial approach did not allow for any tools and techniques to be used, which would have improved the workflow of the daily operation. The bookstore’s attempt to instantly change their financial status did not allow much room for the transformation of the employees’ behavior. When trying to implement change it is always important to begin with the staff, so they will know and understand their role in the restructuring of the bookstore. This bookstore’s owner addressed the financial situation without first looking at the techniques and tools and the employees behavior. The sudden switch did not improve the situation that the bookstore. This change caused people to feel uneasy as they did not know how exactly it would affect their jobs. Open communication will help to alleviate any confusion that may arise. Conclusion In examining the scenario of the Concord Bookstore, the manager should have taken a better approach in restructuring the store. Management should have looked for ways to indeed find the process of change that will further the business. In order for any organization to be able to effectively restructure their business they must utilize all three phases. In the utilization of the phases there must always be open communication that will bring about understanding.

References
Borkowski, N. (2005). Organizational behavior in health care. Sudbury, MA: Jones and Bartlett Publishers.
Spector, B. (2010). Implementing organizational change: Theory into practice (2nd ed). Upper Saddle River, NJ: Pearson Prentice Hall.

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