...Conflict can arise from a variety of sources, and between supervisors and subordinates, between co- workers, and between employees and clients. When dealing with conflict in an organization, it is imperative to address the issue, not the people. Conflict in the workplace can be counter- productive. If it is not properly addressed, then any small conflict can grow into an ongoing larger problem. The organization where I am working is not an exempt in this kind of difficulty. It also encounters different kinds of conflict almost everyday. Conflicts, I may say, are inevitable. It is a part of the working environment. One of the most common types of conflict that we’ve come across in the organization I belong to is conflict in interpersonal relationship—commonly known as “clashing of personalities”. This usually stems from differences in behavioral patterns, points of view or ideology or even unhealthy competition between persons or groups. Sometimes it could just start from a petty disagreement to an all out rivalry between two nurses, a supervisor and a nurse or even between two or more departments. This kind of conflict, well all types of conflict I believe, must be handled quickly and openly. It is not just the responsibility of the organization itself but of the employees as well. When it comes to managing conflicts, our nurse manager usually is the one who comes in between to intervene. She first investigates the situation before dealing with it. She first examines...
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...allowance c. High turnover rate due to availability of high application rates. d. Employees are mostly college and high school students e. Lack of respect for managers. f. No incentive to increase motivation. In the case study Perfect Pizzeria, the area supervisor has many problems that need his attention. The largest appears to be the organization. In this case study I will assume that the area supervisor has the authority to affect change within his organization (i.e. he is the franchise owner). Being in an area with few job opportunities should give him the perfect opportunity to recruit bright, ambitious, and motivated people to staff his pizzerias. How can the area supervisor change his organization to achieve a more fluid corporate culture? I think this change can be achieved by human resource changes, structure changes, motivational changes, and reward for good performance as well as accountability for poor performance. Each one of these areas will require a change from the corporate level. For the sake of my case study I am going to assume that the area supervisor (franchise owner) can lobby to achieve this change within the organization. The first area to look...
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...Conflict is defined broadly as a process that begins when one party perceives another party has affected or is about to negatively affect something the first party cares about. In the business world, there are numerous conflicts that arise on a daily basis that can impact the production of an organization. With this in mind, in order for organizational success as well as dealing with conflicts, it is imperative a plan be in place assisting and educating managers on becoming aware of the best tactics in dealing with any and all conflicts as they arise. One particular conflict which causes production to slow, and animosity to rise in the workforce, is dysfunctional conflict. Dysfunctional conflict, a conflict which hinders a group’s performance,...
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...----------------------------------------------------------------------- Conflict Resolution in Organization through Strategic Management Dr F.Zafara*, H.Ashfaqb, A.Alic, and M.Imrand a Dr F.Zafar, University of Derby, currently working in GCU, Lahore, Pakistan. b M.Phil Business Administration from Kinnaird College Lahore, Pakistan. c,d MS (Management Sciences) from Institute of Business and Administration UET Lahore, Pakistan. a email:Dr.F.Zafar@gcu.edu.pk b email:hinaashfaqkhan@gmail.com c email:ahmad09137@gmail.com d email:mimranmgl@gmail.com Abstract: This study reveals the conflict Resolution in organization through Strategic management. There are different causes of conflicts within Organization and impact of conflicts on organization performance. The past decade researches identify the negative relation of conflict with employee performance. The research methodology was case study approach of different National and Multinational companies. The aim of study is to alleviate conflicts in organization through strategic management for enhancing organizational performance and managing change in order to attain competitive edge in this dynamic era. This paper covers the role of strategic management in resolving and minimizing conflict that brings positive impact on organization. Conflict in the workplace just seems to be a fact of life. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved...
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...COMMUNICATION AND CONFLICT MANAGEMENT G D GOENKA WORLD INSTITUE SABHYA MISHRA PGDBM 140048 SABHYA MISHRA 2014-2016 PROJECT MANAGEMENT ORGANIZATIONAL COMMUNICATION AND CONFLICT MANAGEMENT Module-gmsi443 Individual coursework Course- pgdbm Cohort-2014-2016 Semester-3 Submitted to Module leader- Dr. kishore morya Module name: project management Date: 19 November, 2015 Acknowledgement I would like to express my gratitude towards my coursework supervisor and guided Mr. Kishore Morya whose support and guidance has led to the successful and timely completion for the project. INDEX 1: Introduction………………………………………………………………………………4 2: Organizational Communication…………………………………………………………..5 3: Conflict Management…………………………………………………………………….6 4. Process of conflict management…………………………………………………………..8 5: Future Perspective………………………………………………………………………...11 6: Organization………………………………………………………………………………11 7: References…………………………………………………………………………………13 INTRODUCTION Organizational communication and conflict management is the topic I choose in which firstly introduce about organizational communication, Organizational communication can defined as that it helps in creating different types of social structure such as relationships, teams and networks, in this we can say that without good internal communication there is no external communications and this thing affect the performance of the business. On the other hand there is an another point is conflict management...
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... 5. Costs and benefits of conflicts………………………………12 6. framework ………………………………………………….14 Executive summary The purpose of this report is to deal with the conflict resolution strategies of organizations. The study of articles used in this report reveled certain conflict resolution strategies that can be used in this report we shall discuss about both the advantages and disadvantages of the conflicts. How management can tackle the conflict management situation using management resolution techniques is discussed in the articles. Conflict situation prevails in almost every organization the report brings out certain useful tools which can assist the management in conflict resolution. The report deals with various aspects and causes of conflicts occurring in the organization. There are different levels of conflicts occurring at different levels of organization .The report also deals with interpersonal skills that managers require in order to mange conflicts within the organization. It also describes the constructive and destructive conflicts. And it provides a brief framework for the management to work with when conflict situation arises. Introduction: - Conflict is a situation arises within the organization due to arguments related to...
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...and demands result in conflicts, which has been defined as a lack of agreement where the parties involved recognize a threat to their wants, safeties, and disquiets (Mayer, n.d). Conflict will occur due to some misunderstanding among the involved parties, and it is quite unavoidable in organizations as well as institutions such as schools. There are different types of conflict that may be witnessed in the society. An individual may be in conflict with another man, with the society, or with other aspects of nature. One can also have inner conflicts; this occurs when the individual has divided thoughts and is not able to make a decision on a given issue. In an organizational setup, conflicts may arise due to many reasons including, but not limited to, irreconcilable objectives and goals, mismatched personalities and scarcity of shared resources (Jung, 2003, p. 3). Similarly, an individual may be in conflict with the values, beliefs or practices imposed by the society on its people. There are mixed consequences of such conflicts. Organizational conflicts can be both beneficial and harmful to the successful operations and ultimate productivity of the organization. While conflicts may impede the production pace of an organization, they may also lead to the development of strong organizational cultures to promote future organizational management. Conflict resolution refers to all the activities that are applied to trim down the degree of violence in conflict and develop some level...
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...Organization Conflicts within the Clayton County Board of Education Course Project Outline Professor GM 591 21 June 2011 * * I. Introduction The organization that will be focused on is the Clayton County Board of Education. The board consists of nine citizens who are elected by the community. The Clayton County Board of Education is responsible for the programs, finances, education, employment, and other policies within Clayton County Public Schools (CCPS). CCPS is a school district located in Jonesboro, Georgia. The system is the fifth largest school district in Georgia and is comprised of over 50,000 students. The district is considered a Title 1 school because of its high percentage of low-income families (SACS Report).. Although the district receives government grants and various allocations to improve school conditions, the Southern Association of Colleges and Schools (SACS) revoked accreditation for the district in 2008. The Clayton County Public School system was the third school district to lose accreditation in over forty years (SACS Report). As a resident of Georgia, it is important the school systems are effective and can adequately educate children. I have family and friends that live throughout the state of Georgia. The loss of accreditation hinders children and their education. Students attending CCPS faced difficulty being accepted into colleges and universities. They also faced dilemmas retaining various scholarships. Not only were students...
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...COMPETENCIES NEEDED FOR THE CONFLICT MANAGEMENT Md. Musharrof Hossain Head, HRM, ICDDR,B Competencies needed for the Conflict Management The following competencies are required for Managers for better management of conflicts: Knowledge: 01. Understand the laws and regulations that have an impact on conflict management and on organizational functioning in areas related to conflict management. 02. Understand the organizational change process. 03. Understand the design and practice of training in the workplace, including adult learning theory. 04. Understand conflict resolution theory, principles and methods, particularly as they apply to the various conflict resolution mechanisms typically part of conflict management systems. Be aware of current best practices in conflict management. Competencies needed for the Conflict Management Abilities: Ability to manage organizational change. Ability to conduct needs assessment (i.e. to discern the nature of the organizational needs). Ability to design and conduct adult training. Ability to design and conduct evaluation of program implementation. Ability to facilitate groups and build consensus. Ability to design a conflict management system (or to lead the design process). Ability to work collaboratively. Ability to assess the decision-making centers in an organization and to gain the support and cooperation of the key decision makers. Ability to mediate, or to use a mediative process...
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...Managing Conflict in the Workplace Professional Development, MBA 525 Managing Conflict in the Workplace Introduction Conflict is something we all have experienced or will experience sometime in our lives; one could say conflict is inevitable. Conflict can sometimes get out of hand and can cause havoc in a person’s work life and family life. Conflict is perceived incompatible differences that result in interference or opposition (Robbins, Coutler, 2011). Whether the differences are real or not is irrelevant (Robbins, Coutler, 2011). If people in a group perceive that differences exist, then there is conflict (Robbins, Coutler, 2011). Because of the environment we live in, the strategic alignment of organization’s expanding their workforce globally, the strategic business goals alignment of workplace diversity initiatives, and companies expanding more into work teams and workgroups; conflict in the workplace has become inevitable. There will always be differences in opinions among work groups; however; effectively managing conflict is the key to balancing conflict resolution in the workplace. Recognizing Conflict Being able to recognize the causes of conflict is an important part of preventing conflict (Pace, 2006). When conflict can be recognized a solution can be created to limit conflict in the workplace. There will be varies opinions in the workplace and work teams; however, when conflict is...
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...Causes of Organizational Conflict by George N. Root III, Demand Media Managerial Expectations It is the job of an employee to meet the expectations of his manager, but if those expectations are misunderstood, conflict can arise. Managers need to spend time clearly communicating their goals to employees and then confirming those goals in writing. A manager should also encourage her employees to ask questions about their goals, and hold regular meetings to discuss the goals and how best to reach them. Breakdown in Communication If a department requires information from another department in order to do its job, and the second department does not respond to the request for information, a conflict can arise. Some interdepartmental disagreements might trigger a nonresponsive attitude that can quickly become an internal conflict. Another way of creating this sort of conflict is by giving a circular response such as an issue being perpetually "under review." When people or departments are late in responding to information requests, or they are withholding information on purpose, it is best to address the situation immediately with a personal meeting with both sides to resolve the situation. Related Reading: Organizational Structure & Conflict of Interest Misunderstanding the Information According to mediation expert Robert D. Benjamin, writing on Mediate.com, internal conflict can sometimes arise as the result of a simple misunderstanding. One person may misunderstand information...
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...Resolving Employee Conflict Chassidy Babcock Liberty University Abstract Conflict is a process the begins when an individual believes that they have had some sort of a negative influence brought against them, by another individual or group of individuals (Satterlee2013). Workplace conflict is conflict in the workplace usually over personality clashes, or opinions in relationship (Wikipedia, n.d.). Workplace conflict is usually a normal occurrence. Whenever people work together conflict is likely to arise, and it can present challenges to the management when resolving the conflict. It is important for the management to respond constructively and come up with a fair solution to both sides of the party (Sandiland, T 2015). Statics show that conflicts in workplaces happen more frequently that realized and it consumes manager’s time, causing a decrease in overall productiveness within an organization. This is according to a study conducted in 1996. A typical manager can spend up to 30% of their time during a day when solving conflicts, and in severe cases conflicts can take up 42% of a manager’s time (Workplace Conflict, 2013, Dec 31). Some of the causes of workplace conflict are work style ethics, such as punctuality, making good use of time while on the clock, and workplace cleanliness. Background is another issue such as culture, how a person’s upbringing was religion, and...
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...Conflict Management Conflict management is a skill that should be possessed by every manager. It is however important for each manager to note that conflicts are not bad; if resolved wisely conflicts present an organization with the opportunity to find long lasting answers to issues affecting it. Gregory in their article ‘How to Manage Conflict’ seeks to explain the importance of conflict management in an organization. This article is mainly meant for managers, supervisors, and other people who have a leadership role in an organization. Gregory has started his article by how various forms of conflict arise in an organization. The author states that conflicts can never go away by assuming them. This statement is meant for managers that take a laissez-faire approach towards conflicts. In fact Gregory warns them that this form of approach would lead to the underlying issues blowing up. Something unique about this article is that the author has taken time to point out that while some conflicts are easily noticeable in an organization, others require the manager to be vigilant in noticing them (Gregory 2). This is true as some issues between certain employees are only known by staff members and not the management. So it is the responsibility of the manager to ensure that they are regularly updated on the happenings in their organization. One thing to note here is that knowledge on some of the unnoticeable happenings in an organization cannot be obtained...
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... Chittagong University, Chittagong. Conflict management- its nature, significance and impacts in BD firms Executive summary Whenever people talk of conflict or say that a conflict has developed, the usual impression is that there is something frightening. This notion prevails despite the fact that people know there is no organization which is altogether free from conflicts. Even non-profit and service organizations such as educational institutions and hospitals are not devoid of conflicts. Which is inevitably is recognized by an individual only when individual is faced with a conflict situation. In all other cases, one refers to it as bad and avoidable and regards it as a failure of parties in conflict. But productively engaging in conflict is always valuable. Most people are willing and interested in resolving their conflicts; they just need the appropriate skill set and opportunities in which to practice this skill set. Without a conflict skill set, people want to avoid conflict, hoping it will go away or not wanting to make a “big deal out of nothing.” Research and personal experiences show us that, when we avoid conflict, the conflict actually escalates and our thoughts and feelings become more negative. Through conflict self-awareness we can more effectively manage our conflicts and therefore our professional and personal relationships. Furthermore, by...
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...2013 PREMIER BANK INC. CASE ANALYSIS INTRODUCTION Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favor. There is also conflict within individuals — between competing needs and demands — to which individuals respond in different ways. Conflict styles are typically seen as a response to particular situations. By contrast, we argue that individual conflict styles may shape an employee's social environment, affecting the level of ongoing conflict and thus his or her experience of stress. Using data from a hospital-affiliated clinical department, we find that those who use a more integrative style experience lower levels of task conflict, reducing relationship conflict, which reduces stress. Those who use a more dominating or avoiding style experience higher levels of task conflict,...
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