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Conflict Managment

In: Business and Management

Submitted By laqnwats
Words 3097
Pages 13
Managing Conflict in the Workplace

By LaQuita Watson

Current Issues in Human Resources

Dr. Overby

April 9, 2008

Conflict management refers to the long-term management of intractable conflicts. It is the label for the variety of ways by which people handle grievances — standing up for what they consider to be right and against what they consider to be wrong. Those ways include such diverse phenomena as gossip, ridicule, lynching, terrorism, warfare, feuding, genocide, law, mediation, and avoidance. Some of the forms of conflict management can be used in any given situation and can be somewhat predicted and explained by the social structure — or social geometry — of the case. Conflict management is not to be confused with conflict resolution which refers to resolving the dispute to the approval of one or both parties, whereas the former — conflict management — concerns an ongoing process that may never have a resolution. For example, gossip and feuds are very common methods of conflict management, but neither entails resolution. Neither is it the same as conflict transformation which seeks to reframe the positions of the conflict parties.

Basics of Conflict Management

When you are clarifying confusion about conflict you are to know the definition. Conflict is when two or more values, perspectives and opinions are contradictory in nature and haven’t been aligned or agreed about yet. One of the things that might help you recognize conflict knows within yourself that you are not living according to your values or, in essence, when you feel that your values and perspectives are threatened. Conflict is inevitable and often good. For example, good teams always go through a “form, storm, norm and perform” period. Getting the most out of diversity means often-contradictory values, perspectives and...

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