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Consumer Outcome Measures

In: Business and Management

Submitted By mutiejohn
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CLIENT OUTCOME MEASURES.
Efficacy is the ability to produce an effect. Although this word has different meaning in different fields, we will concentrate on the general use of the term. Client scores or the outcome of a client after a service from an agency or organisation or an individual can be used to measure their efficacy. The feedback a client or clients give after a service can be used to measure the quality of services or product offered by a private, individual or a government organisation. Moreover, the ability of the agency to give the desired service in the right way and in the expected quality can be used to determine its efficacy. This kind of measurement is important as it opens gaps for researchers to carry out research on which organisation gives the desired services or undesirable products.
In medicine, efficacy is used to mean the ability of an intervention or a drug to achieve its desired effects. For example, patient visiting a government hospital for treatment can be questioned on the quality of the services offered or the changes in the condition of the client can be used to determine whether the agency produced the expected outcome or effect.
For instance, if the condition of the patient worsens after the visit to the hospital, it means that the services offered the prescription administered never achieved its goals and therefore the low efficacy. If the condition of the patient has improved after the visit to the hospital, then the hospital has had the desired effect on the patient hence, it is said to have achieved efficacy effectively. It is therefore good to use this client outcome to measure a clinician efficacy since it enables them to provide quality services and also give clients trust on them hence, win their credibility.
Client outcome measures can be used in our today’s professions. For example,...

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