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Consumer Protection Act

In: Business and Management

Submitted By cvprash
Words 18072
Pages 73
In an era of free competition where 'Consumer is KING', show the need for consumer protection and whether the KING needs protection Contents
1. INTRODUCTION: 3
1.1. NEED FOR CONSUMER PROTECTION 4
1.2. THE PURPOSE OF CONSUMER PROTECTION 5
1.3. CONSUMERISM 5
1.4. CONSUMER RIGHTS 5
2. CONSUMER GUIDANCE SOCIETY OF INDIA (CGSI) 9
2.1. FUNCTIONS OF CGSI: 9
2.2. ACHIEVEMENTS & FEATURES: 10
3. CONSUMER PROTECTION ACT, 1986: 11
3.1. IMPORTANT FEATURES OF THE ACT: 11
3.2. CONSUMER 12
3.2.1. CONSUMER OF GOODS 12
3.2.2. CONSUMER OF SERVICES 16
3.3. COMPLAINT 18
3.3.1. CONSTITUTES OF A COMPLAINT 18
3.3.2. ELIGIBILITY FOR FILING A COMPLAINT 18
3.3.3. REQUIREMENTS OF A COMPLAINT 20
3.3.4. TIME FRAME WITHIN WHICH A COMPLAINT CAN BE FILED 21
3.3.5. RELIEF AVAILABLE AGAINST COMPLAINT 22
3.3.6. CIRCUMSTANCES WHEN A COMPLAINT CANNOT BE FILED 23
3.3.7. DISMISSAL OF FRIVOLOUS AND VEXATIOUS COMPLAINTS 24
3.4. UNFAIR TRADE PRACTICE AND RESTRICTIVE TRADE PRACTICE 24
3.5. CONSUMER PROTECTION COUNCILS 28
3.6. DISPUTE SETTLEMENT THREE TIER MECHANISM 28
4. CASE STUDIES: 30
4.1. CASE 1: INDIAN MEDICAL ASSOCIATION V/S V.P. SHANTA AND OTHERS 30
4.2. CASE 2: MR. MAHAVIR D. CHOPDA VS SVKM’S NMIMS UNIVERSITY 33
5. GOVERNMENT INITIATIVES FOR PROTECTION OF CONSUMER RIGHTS & STATISTICS 50
6. ROLE OF NON-GOVERNMENTAL ORGANIZATIONS 53
7. COMPARITIVE STUDY OF CPA IN INDIA AND BRAZIL: 55
8. CONCLUSION: 58
9. RECOMMENDATIONS 58
10. BIBLIOGRAPHY 60 1. INTRODUCTION:
In the good olden days the principle of ‘Caveat emptor’, which meant buyer beware governed the relationship between seller and the buyer. In the era of open markets buyer and seller came face to face, seller exhibited his goods, and buyer thoroughly examined them and then purchased them. It was assumed that he would use all care and skill while entering into transaction. The maxim relieved the seller...

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