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Consumer Protection Law

In: Business and Management

Submitted By naszzr
Words 651
Pages 3
6/18/2010

STRENTHENING CONSUMER PROTECTION IN MALAYSIA

Mohamed Iqbal b Mohd shafi
HIQ TRAINING AND CONSULTANCY

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OUTLINE OF PRESENTATION
1. Definition of ‘consumer’ 2. What does consumer protection mean 3. Who is responsible for consumer protection in Malaysia 4. How is consumer protection being carried out 5. What can be done to strengthen consumer protection

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A. Misleading and deceptive conduct,False representation and Unfair practice •Bait advertising •Gifts, prizes, free offers •Claim that goods are limited •Demanding payment without intending to supply •Future services contract B. Safety of goods and services C. Consumer Guarantees D. Claims against manufacturers and suppliers of goods and services E. Tribunal for Consumer Claims PENALTY: Corporate:RM250,000500,000 Individual:RM100,000250,000 Jail term 3-6 years
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NATIONAL CONSUMER POLICY

Launched on 26th of July 2002 Sets out consumer protection strategies: •To raise the standard of living •Laws to protect consumers •Fair and ethical trade •Consumer education •Sustainable consumption •Redressal mechanisms •Consumer forum between government,manufacturers and consumers •International cooperation in consumer matters
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Definition of ‘consumer’
A consumer is a person who acquires goods or services for personal, domestic or household purpose, use or consumption. He does not acquire them for trade, for use in manufacturing or to be repaired and sold in trade
S.3 ‘Interpretation’ Consumer Protection Act 1999

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What does consumer protection mean
To the ordinary man in the street it means that he should be protected from:
► ever increasing prices for goods and services ► shortages of essential goods ► price manipulation by cartels and monopolies ► unethical and dishonest businesses ►...

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