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Consumer Protection

In: Other Topics

Submitted By nitha
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Term of “Consumer Protection” can be used to describe rules of law which recognize the bargaining weakness of the individual consumer and which ensure that weakness is not unfairly exploited. The growth of vast national and international companies and the standardization of their methods of production and distribution have led to an increased awareness for consumer protection.
A responsible consumer is a consumer who is aware of his rights as a consumer, and act judiciously or wisely and with full responsibility. Some of the key consumer rights are :

i. The consumer has the rights to obtain fundamental goods and services to guarantee a satisfactory life in today’s modern world. These fundamental needs include safe and sufficient food supply, clothes, housing, health facility and education. ii. The consumer is protected from the processing and marketing of goods as well as services, which can be harmful. iii. The consumer must be provided with sufficient, accurate and precise information to assist him in making the right decision. The consumer is also protected against false advertising, labeling and other fraudulent and manipulative acts and practices. iv. The consumer reserves the rights to have access to direct information with regards to all goods and services. The consumer must be given due explanation to enable him to make the right choices and decisions. There must be a guarantee to determine quality and satisfactory services, at a reasonable price.
v. The consumer must have the right and opportunity to voice out. Consumer must have prompt and fair responses from the relevant complaints administrators. vi. The consumer has the rights for compensation vis-à-vis damaged and harmful vii. products,trading activities that are confusing, as well as manipulative services. Due compensation should be awarded to the consumer

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