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Contract Management

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There are steps that can be taken to mitigate the risk of a contractor not performing even before the contract is awarded. Following up references at selection stage may reveal previous implementation or service delivery problems, and authorities are entitled to reject bidders who do not have the capacity and standing to perform the proposed contract.

At the invitation to tender stage, consider asking potential suppliers how they will react when faced with problems such as a shortage of staff or suppliers and what steps will they take to mitigate this to ensure that the contract is delivered. Include this in the evaluation criteria and ask bidders what implementation steps they will be taking and when.

Are tenders at very competitive rates really deliverable? If the price is too low, there is an increased risk of non-performance. Further, if the contactor later seeks to amend the terms of the contract (for example to increase the price), this may expose the authority to the risk of challenge from other suppliers who were interested in winning the work.

Once the contract is up and running, a systematic approach to monitoring and regular performance reviews can allow both parties to identify problematic areas and take early remedial action. The early identification of issues and regular discussion about both parties’ expectations will help to ensure that obligations are met on both sides and that the contract runs smoothly.

If a contractor is under-performing, check the terms of the contract. There might be clauses in the contract to help bring the contactor into line. A common contractual mechanism is for a services of breach notices to be served on the contractor requiring it to remedy a breach within a specified number of days. Such notices are often linked to a failure to meet key performance indicators and/or defined targets. If the contractor does not

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