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Control and Surveillance in a Call Centre

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Meaning of Motivation

Arguably people are motivated by many things, some positive others not. Some motivating factors can move people only a short time, others can drive a person onward for years.
When discussing motivation definitions it is important to understand that the term 'motivation definitions' describes the 'emotional force' used to move people towards an action. People can impart these forces on themselves as 'Self - motivation' or on others as motivators. Motivation has been defined by different authors in various ways. The most interesting and most properly defined are the following definitions:
 S. Hall (1968) believes “motivation to be a process where members of a group pull together to effect an organisation through loyalty and commitment”.
 Definition from Online Business Dictionary says “motivation is internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal.
Motivation results from the interaction of both conscious and unconscious factors such as the intensity of desire or need, incentive or reward value of the goal, and expectations of the individual and of his or her peers. These factors are the reasons one has for behaving a certain way”.
These two definitions are almost similar:
 The driving force behind you in making you do whatever you are up to is motivation.
 It makes you get started, get going, and reach new highs.
 Without it nothing in this world would be accomplished.
 Both definitions say that motivation works if people are committed to the job.
But S. Hall says that motivation works with a group of people, but the other definition explains that motivation could work with each member of the group also.
Online Business Dictionary explains that motivation also depends from conscious and...

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