...Convergys Origination Amie Rainbolt University of Phoenix MGT/230 February 07, 2012 Thomas Baine Convergys Origination Even though if a company has no organizational structure, function, or design it will fail. Convergys organizational structure is unique when compared and contrasted with two different organizational structures because; organizational functions influence and determine the organizational structure, and organizational design helps determine which structure best suits the organization’s needs. Because of the below process and procedures Convergys continues year after year to be the leader in customer service and a fortune 500 company. Convergys has 75,000 employees and clients in more than 70 countries, speaking more than 35 languages, and their annual income is $2.5 billion. The company developed from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care, which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies. (Netrashetty, 2011, para. 4) Convergys organizational structure is unique when compared and contrasted with two different organizational structures because it is grouped into four separate self-sufficient organizations that include Billing Services, Human Resources Services, Professional Consulting Services, and Customer Management Group. Each origination...
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...IT & ITeS April 2010 IT & ITeS April 2010 Contents Advantage India Market overview Industry Infrastructure Investments Policy and regulatory framework Opportunities Industry associations 2 ADVANTAGE INDIA IT & ITeS April 2010 Advantage India • Freight costs in India are 20 per cent less, with faster delivery, as compared to China. • Proximity to the EU and the Middle East and Asian (MEA) market • Cost advantage Every year, 675,000 technical graduates qualify in the country, of which 400,000 are engineers. More than 50,000 MBAs graduate every year. It is estimated that India’s IT industry has added 40,000 employees in 2009–10. • More than 85 global SEI-CMM level 5 firms have a presence in India. India’s service offerings have evolved to high-end integrated IT solutions. Quality/ maturity of processes Advantage India Ease of scalability • Enabling business policy and regulatory environment • The cost of an engineer is about 20 to 40 per cent of the comparable cost in the European Union (EU). General, administrative and selling costs amount to around 80 per cent of comparable costs in the EU. India’s average offshore billing rates, at US$ 20 to US$ 35 per hour, are about 50 to 70 per cent lower than the EU’s. Sector deregulated in the 1990s to allow private sector participation. 100 per cent FDI is allowed under automatic route. Source: Department of Information Technology, Annual Report 2008–09 ;...
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...CORPORATION “SWOT is an acronym for the internal strengths and weakness of a firm and the environmental opportunities and threats facing that firm. SWOT analysis is a widely used techniques through which mangers create a quick overview of a company’s strategic situation. The technique is based on the assumption that an effective strategy derives from a sound “fit” between a firms internal resources ( strengths and weakness) and its external situation ( opportunities and threats) a good fit maximizes a firm’s strengths and opportunities and minimizes its weaknesses and threats. Accurately applied, this simple assumption has powerful implications for the design of a successful strategy. XEROX CORPORATION XEROX CORPORATION is a supplier of photocopier’s, printers, and other document systems. It also offers document management services and customized solutions. The company provides one of the document industry’s broadest portfolio of offerings. Digital systems include: colour as well as black- and - white printing and publishing systems, digital presses and book factories. Multifunctional devices, laser and solid ink network printers, copiers and fax machines. Xerox also offers associated software, support and supplies such as toner, paper and ink. The company primarily operates in the U.S. It is headquartered in Stamford. Connecticut and employs about 54,000 people. XEROX CORPORATION STRENGHT’S, WEAKNESSES, OPPURTUNITIES AND THREATS (SWOT) LOCATION OF FACTOR INTERNAL STRENGHTS:...
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...BPO in India – an overview Contents I. Introduction II. What is BPO? • Types of BPO • Key services in various sectors III. Indian BPO Market IV. Market Segments and Trends • Banking sector • Insurance • Healthcare • Media/Publishing • Offshore Software Development • Network Outsourcing Services • HR Outsourcing V. Popular destinations VI. Employment opportunities VII. Key players in the market a. Indian companies b. MNCs VIII. Global competition IX. Future/outlook I. Introduction: Late 90’s has opened a new chapter in Information Technology (IT) sector in India – Business Process Outsourcing (BPO), one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. Cost conscious companies in the world to gain cost savings has set up their back office operations in India. The BPO segment, which was virtually non-existent till a few years ago, has risen to be a US $2 billion industry and IDC expects it to grow at a CAGR of 54 per cent till 2006 to reach US $12 billion. A major portion of the revenues today come from customer care and back office processing services, according to IDC’s report. II. What is BPO? BPO is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the...
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...------------------------------------------ Abstract BPO is one of the popular business practices in today's competitive environment. India has enormous opportunities emerging from globalization and consequent lowering of tariff barriers. The Indian BPO industry is constantly growing. However, along with the Phenomena Increase in BPO to India there has been a backlash against outsourcing. Information Technology has given India formidable brand equity in the global markets. Indian BPO companies have a unique distinction of providing efficient business solutions with cost and quality as an advantage by using state of art technology. This article explains overview of BPO industry in India comparative strength, weakness, opportunities and thread Indian BPO industry. Introduction India has enormous opportunities emerging from globalization and consequent lowering of tariff barriers. Information Technology has given India formidable brand equity in the global markets. Indian BPO companies have a unique distinction of providing efficient business solutions with cost and quality as an advantage by using state of art technology. Through joint efforts of Government and the Industry, software development and IT enabled services have emerged as niche opportunities for India in the global context. The Government has been making continuous efforts to make India a front-runner in the age of Information revolution. India today has the advantages of skilled manpower base, active and...
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...Standard & Poor and Moody’s In November of 2001, EIF analyst Ajay Jamuar added the company’s ability to perform during a difficult economy, the growth in the logistics segment of the company, risk management of fuel costs, and a loyal customer base as reasons to hold this stock. Portfolio Considerations UPS is classified as a capital appreciation and income stock in the industrials sector. At the time of this report, the summer targets for capital appreciation have not been set, but we were satisfactorily close to our most recent target of 75% with a current weighting of 75.88%. Based on a spring target of 11% we are underweighted in our industrials sector by 180 basis points. UPS represents 33.3% of our current holdings in the industrials sector and is accompanied by Automatic Data Processing (ADP), Convergys (CVG) and Fastenal (FAST). The current portfolio holdings, date acquired, shares purchased, purchase price, gain (or loss), and portfolio and sector weights is shown below. Table 1: Industrials Sector Holdings |Ticker |Date | | |Acquired | Source: Company...
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...TABLE OF CONTENTS PART 1 A) INTRODUCTION B) NEED & SCOPE OF THE PROJECT C) OBJECTIVE OF THE STUDY D) REASEARCH METHODLOGY a) DATA COLLECTION b) PRIMARY DATA COLLECTION c) SECONDARY DATA COLLECTION E) LIMITATIONS OF THE PROJECT PART 2 A) OVERVIEW OF THE ORGANISATION B) COMPANY PROFILE C) SERVICES PART 3 A) DATA ANALYSIS AND INTERPRETATION B) FINDINGS C) RECOMMENDATIONS D) BIBLIOGRAPHY E) ANNEXURE(QUESTIONAAIRE) Part I INTRODUCTION CHAPTER 1 A) INTRODUCTION Transport yourself back to a time when eager young recruitment professionals spent hours looking through piles of CVs and narrowing down candidates in face-to-face interviews. It may sound prehistoric to many of us, but it’s the fact. Let’s face it, the industry has been moving fast and today’s high-fliers teenagers with the amount of time they spend staring at computer screens, ipads, social media sites etc.. Arguably, the old way is more personal and the new is more scientific, but the big debate is which method gets the best results? Recognising traditional sources of Recruitment Before technology took hold, there was a lot more personal interaction happening between the candidates and the clients. Recruiters spent hours speaking to clients and industry contacts either on the phone, in one-to-one meetings, over lunch or at networking events. Besides getting down to business, they were picking up valuable industry trends and...
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...A Study on Work Life balance in 24/7 Environment in SERCO Dissertation Submitted to the D.Y. Patil University in partial fulfillment of the requirements for the award of the Degree of MASTERS IN BUSINESS ADMINISTRATION Submitted by: Nazneen Sheikh (Roll No. MBAHR 014137) Research Guide: Ms. Vidhya Kshirsagar Assistant Professor School of Management D.Y. Patil University CBD Belapur, Navi Mumbai. December 2015 1 DECLARATION I hereby declare that the dissertation “A Study on Work Life balance in 24/7 Environment in SERCO" submitted for the MBA Degree at D.Y. Patil University’s School of Management is my original work and the dissertation has not formed the basis for the award of any degree, associate ship, fellowship or any other similar titles. Place: Mumbai Date: (Nazneen Sheikh) Signature of the Student 2 Certificate This is to certify that the dissertation entitled “A Study on Work Life balance in 24/7 Environment in SERCO” is the bona fide research work carried out by Ms. Nazneen Sheikh student of MBA, at D.Y. Patil University’s School of Management during the year 2015-2016 , in partial fulfillment of the requirements for the award of the Degree of Master in Business Management and that the dissertation has not formed the basis for the award previously of any degree, diploma, associateship, fellowship or any other similar title. Asst. Prof. Vidhya Kshirsagar (Guide Name) (Dr. R. Gopal, Director, School of Management, D.Y. Patil University) Place: Mumbai Date: ...
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...also briefly notes the implications of differing demographic trends among the Indian states. The paper argues that demographic complementarities with high-income countries provide India with one-time opportunity to sustain its growth rate and occupy all segments of global outsourcing and offshoring activities. India has used the labor cost advantage to gain reasonable market share in these activities. It however faces serious internal and external challenges in sustaining its international competitiveness, particularly with respect to labor cost. With sustained focus on human resource development, diversification and upgradation policies India can continue to atleast maintain its global market share, and help nurture globally competitive companies. Keywords: Outsourcing, Offshoring, Globalization. India, Demographic Trends, -1- I. Introduction Outsourcing has been among the most extensively debated public policy...
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...LPU-Cavite Research Article Format-Undergraduate Every Juan is a Hero: The Role of Bayan Mo i-Patrol Mo in Empowering People in Information Dissemination Aiza Saguit, Camille N. De Luna, Kyle Amos Licong, Sean Marciano, and Mr. Ivan L. Inductivo Lyceum of the Philippine University Cavite Abstract. This study aimed to determine the level of awareness of the respondents to citizen journalism projects such as Bayan Mo i-Patrol Mo(BMPM). Also, it seeks to identify the perception of the respondents to BMPM as an information disseminator. The study also intends to find out the level of agreement of the respondents on the role of BMPM in empowering people in information dissemination. Each objective was tested by conducting series of procedures including surveys. The self-made survey – questionnaire method was used to acquire primary data from the respondents. On the other hand, books, journals, articles and internet sources served as reference for secondary information for the related literatures. The furnished questions were then given to each respondent and were eventually collected for recording purposes. Data was then analyzed by using the measure of central tendency, Mean. According to the results of the survey activity, it was found that majority of the students are well aware of the existence of citizen journalism in the Philippines. Most of the respondents recognize Bayan Mo i-Patrol Mo as an informative program and also agrees that it empowers the people in disseminating...
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...technological innovation, one can communicate in the world through some forms of automation. This norm gave companies idea to reduce expenditures specifically labour. Nowadays, it is common for organizations to outsource a service provider to do work for them. The process is what actually known as Business Process Outsourcing. Business Process Outsourcing (BPO) is the contracting of a specific business function to a third-party service provider as a cost-saving measure of companies such as IT-related services, financial and administration (F&A) processes, human resources functions, call center and customer service activities and accounting or payroll. BPO is often divided into two categories: back office outsourcing which performs non-core processes that is actually necessary to a company but do not provide any intrinsic value to the company’s growth such as billing or purchasing; and front office outsourcing which inclined to performing core processes that directly benefit the organization in growing, generating revenue and establishing itself in the marketplace, included here are customer-related services such as marketing or tech support. Business Process Outsourcing is also distinct from where the external service provider locates. BPO that is contracted outside a company’s own country is known as offshore outsourcing while nearshore outsourcing happens when a company contracted a specific task to its neighbouring country and BPO that is contracted with company’s own country...
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...No. 2005-12-A Office of Economics Working Paper U.S. International Trade Commission Growth in Services Outsourcing to India: Propellant or Drain on the U.S. Economy? William Greene* U.S. International Trade Commission January 2006 *The author is with the Office of Economics of the U.S. International Trade Commission. Office of Economics working papers are the result of the ongoing professional research of USITC staff and are solely meant to represent the opinions and professional research of individual authors. These papers are not meant to represent in any way the views of the U.S. International Trade Commission or any of its individual Commissioners. Working papers are circulated to promote the active exchange of ideas between USITC Staff and recognized experts outside the USITC, and to promote professional development of Office staff by encouraging outside professional critique of staff research. Address correspondence to: Office of Economics U.S. International Trade Commission Washington, DC 20436 USA No. 2006-01-A OFFICE OF ECONOMICS WORKING PAPER U.S. INTERNATIONAL TRADE COMMISSION Growth in Services Outsourcing to India: Propellant or Drain on the U.S. Economy? William Greene U.S. International Trade Commission January 2006 The authors is with the Office of Economics of the U.S. International Trade Commission. Office of Economics working papers are the result of the ongoing professional research of USITC Staff and are solely meant to represent...
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...THE FUTURE OF TECHNOLOGY OTHER ECONOMIST BOOKS Guide to Analysing Companies Guide to Business Modelling Guide to Business Planning Guide to Economic Indicators Guide to the European Union Guide to Financial Markets Guide to Management Ideas Numbers Guide Style Guide Dictionary of Business Dictionary of Economics International Dictionary of Finance Brands and Branding Business Consulting Business Ethics Business Strategy China’s Stockmarket Globalisation Headhunters and How to Use Them Successful Mergers Wall Street Essential Director Essential Economics Essential Finance Essential Internet Essential Investment Essential Negotiation Pocket World in Figures THE FUTURE OF TECHNOLOGY THE ECONOMIST IN ASSOCIATION WITH PROFILE BOOKS LTD Published by Profile Books Ltd 3a Exmouth House, Pine Street, London ec1r 0jh Copyright © The Economist Newspaper Ltd 2005 All rights reserved. Without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of both the copyright owner and the publisher of this book. The greatest care has been taken in compiling this book. However, no responsibility can be accepted by the publishers or compilers for the accuracy of the information presented. Where opinion is expressed it is that of the author and does not necessarily...
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...Barriers into the Soft Drink Industry (Chapter 3) ● Learning Effects in Cardiac Surgery (Chapter 4) ● How to Make Money in the Vacuum Tube Business (Chapter 5) ● The Evolution of Strategy at Procter & Gamble (Chapter 6) ● Diversification at 3M: Leveraging Technology (Chapter 7) ● News Corp’s Successful Acquisition Strategy (Chapter 8) ● How to Flatten and Decentralize Structure (Chapter 9) Practicing Strategic Management Application-based activities intended to get your students thinking beyond the book. Small-Group Exercises Short experiential exercises that ask students to coordinate and collaborate on group work focused on an aspect of strategic management. Exploring the Web Internet exercises that require students to explore company websites and answer chapter-related questions. Designing a Planning System (Chapter 1) Evaluating Stakeholder Claims (Chapter 2) Competing with Microsoft (Chapter 3) Analyzing Competitive Advantage (Chapter 4) How to Keep the Salsa Hot (Chapter 5) Developing a Global Strategy (Chapter 6) Comparing Vertical Integration Strategies (Chapter 7) ● Identifying News Corp’s Strategies (Chapter 8) ● Speeding Up Product Development (Chapter 9) ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●...
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...Barriers into the Soft Drink Industry (Chapter 3) ● Learning Effects in Cardiac Surgery (Chapter 4) ● How to Make Money in the Vacuum Tube Business (Chapter 5) ● The Evolution of Strategy at Procter & Gamble (Chapter 6) ● Diversification at 3M: Leveraging Technology (Chapter 7) ● News Corp’s Successful Acquisition Strategy (Chapter 8) ● How to Flatten and Decentralize Structure (Chapter 9) Practicing Strategic Management Application-based activities intended to get your students thinking beyond the book. Small-Group Exercises Short experiential exercises that ask students to coordinate and collaborate on group work focused on an aspect of strategic management. Exploring the Web Internet exercises that require students to explore company websites and answer chapter-related questions. Designing a Planning System (Chapter 1) Evaluating Stakeholder Claims (Chapter 2) Competing with Microsoft (Chapter 3) Analyzing Competitive Advantage (Chapter 4) How to Keep the Salsa Hot (Chapter 5) Developing a Global Strategy (Chapter 6) Comparing Vertical Integration Strategies (Chapter 7) ● Identifying News Corp’s Strategies (Chapter 8) ● Speeding Up Product Development (Chapter 9) ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●...
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