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Converse

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Submitted By dfg2
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Dorothea
Case Study 1
Converse: Shaping the Customer Experience
1. What are some examples of the needs, wants, and demands that Converse customers demonstrate? Differentiate these three concepts.
Converse’s customers needed shoes that weren’t just seen as athletic shoes but into everyday footwear. They also demanded a shoe that was affordability unlike the other brands such as Nike, Adidas, and Reebok which were expensive back in the 1970s and 1980s and currently still are expensive. They wanted a shoe that would promote a sense of individuality which the Chucks were simple and had a classic look.
Needs: Customers needed a shoe that was more than a basketball shoe
Wants: Customers wanted a shoe that promotes individuality
Demands: Customers demanded a shoe that was affordable

2. What are Converse and customers exchanging in the purchase transaction? Describe in detail all the facets of Converse’s product and its relationship with customers.
Converse and their customers have a relationship like no other shoe brand has. Conserve relationship with their customers is simple they “leave the brand in the hands of the customers” (p.A2). Converse does not try too much to mess up the brands valuable customer-brand relationship. They allow their customers to do much of the marketing and advertising of the brand. They do what is called a “good party guest” approach to managing customer relationships. Their philosophy is to bring things to the table however listen more than talk. They participate in consumer discussions rather than dictating them. Converse realizes that customers want to wear the products they produce. 3. Which of the five marketing management concepts best applies to Converse?
Production
a. Consumers favor their affordable price and are highly favor
Product
a. Converse has offered the same shoe for years still comfortable, classic, and simplistic style
b. They have also made Converse seen as more than just athletic shoes but for everyday footwear.
Marketing
a. The ability to listen to what the customers want playing the “good party guest”

4. What are the benefits and drawbacks of Converse’s “stand-back” approach?
Benefits
The benefits if the “stand-back” approach is that customers do most of the advertising and marketing of the product for them. However Convers still has a strategic approach to it. They still sponsor planned communications such as posts about the products, content, and questions of the day (p. A2).
Drawbacks
They may depend too much on the “stand-back” approach; which could cause a huge drawback.

5. How can Converse continue to grow its brand while at the same time maintaining its authentic image?
They can continue to attract new and upcoming artist and into wearing their brands. Probably try to expand into the music industry with their Converse Rubber Tracks in Brooklyn. Or they can have larger artist promote their shoes. However, I believe the customers will continue to drive Converse and Converse will always have a strong customer based that is loyal to the brand.

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