...Jason Hwang, Hiro Ikeda, Niki Sohnly MKTG 301 10.11.14 Federal Express Case Company Analysis: Courier Pak is an underrated service that is provided by FEC. Its profit margin is higher than all the other services provided (66%), and has huge growth potential. It has both great speed and reliability, making a service worth promoting. Customer Analysis: Currently, executives and their assistants are mainly using CP. The top three industries that use CP are Manufacturing and distribution, Advertising, and Printing and publishing. According to Exhibit 6, the market size of “emergency,” “rush,” or “special handling” delivery of small items/documents was around 870,000 per day. CPs are economically viable. Sales currently average 1300 per day, adding up to $10,725 in daily profits. Courier Pack earns a larger profit margin of 66%. In comparison, Priority One service generates 54.89% and the Standard Air Service generates a 26.94% margin. If sales were to increase to 6000 per day, that would be an increase in profits by $28050 per day, a substantial increase. Can FEC do 6000 CPs a day? The average Courier Pak weighs about 1 lb. The average flight carries 4,900 of freight that is loaded to an 85% of volume capacity. A 100% capacity would be at around 5764 lbs., and the difference would add 864 lbs. of CP that could be added onto any flight. Or, given a max capacity of 6200 lbs. on a Dassault Falcon minifreighter, it is possible to fit all 6000 of CP on one freighter....
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...will be subjected to a scrutiny rigid and uncompromising. He may not profit at the expense of his corporation and in conflict with its rights; he may not for personal gain divert unto himself the opportunities which in equity and fairness belong to his corporation.” (Mallor, 2013) Mallor defines “the duty of utmost loyalty and fidelity to the corporation as duties: 1. not to self-deal 2. not to usurp a corporate opportunity 3. not to oppress minority shareholders 4. not to trade on inside information.” (Mallor, 2013) Summary of the facts Jet Courier Service, Inc. (Jet) was a family-owned corporation established in 1981 and headed by Donald W. Wright. The offices of Jet were in Cincinnati, Ohio. Jet did not have an office in Denver, Colorado. Anthony Mulei was working in Denver for another air courier service company in a management position. Mulei had worked in the air courier industry for many years and had numerous business connections in the banking industry in Denver and other cities. Based on Mulei’s industry experience and connections, Wright felt Mulei would be able to expand Jet’s business. On February 18, 1981, Wright and Mulei orally agreed that Mulei would come to work for Jet and manage a new Denver office. Mulei would be the Vice President and General Manager of Jet’s Western Zone operations with his base being the Denver office. The verbal agreement also covered that Mulei would have autonomy in matters such as the solicitation...
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...Marketing of Logistics Services Term Paper on “A Study on Customer Perception about Professional Courier Services” Title of the study: This project is based on the topic ”A study on customer perception about the professional courier services ". Introduction: The Courier services in India have been growing considerably in recent years. This has resulted in the entry of many multinational courier company and consequently cut throat competition. In the changing scenario of modernization and sophistication it is very important and essential to invent and implement better marketing plans in order to improve quality of the services. Thus marketing success largely depends on the ability to anticipate buyer’s needs. Presently a great deal of awareness has been created in studying customer preference. Professional courier is one of the leading courier services in India. The study is undertaken to analyze customer perception about the Professional courier services. The study concentrates customer preference of Professional couriers as many of its competitors are offering similar services and features to satisfy customer needs and wants. Need of the study Customer is the king in the market. How to satisfy them is a big problem for every company. In order to know how customers could be satisfied, the need for the study arises: * How well the customer accept a...
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...Round: 0 Dec. 31, 2016 C79944 Andrews Baldwin Chester Digby Erie Ferris Selected Financial Statistics ROS Asset Turnover ROA Leverage (Assets/Equity) ROE Emergency Loan Sales EBIT Profits Cumulative Profit SG&A / Sales Contrib. Margin % CAPSTONE® COURIER Andrews 4.1% 1.05 4.4% Baldwin 4.1% 1.05 4.4% Chester 4.1% 1.05 4.4% Digby 4.1% 1.05 4.4% Erie 4.1% 1.05 4.4% Ferris 4.1% 1.05 4.4% 2.0 2.0 2.0 2.0 2.0 2.0 8.7% $0 $101,073,437 $11,996,365 $4,188,507 $4,188,507 8.9% 28.3% 8.7% $0 $101,073,437 $11,996,365 $4,188,507 $4,188,507 8.9% 28.3% 8.7% $0 $101,073,437 $11,996,365 $4,188,507 $4,188,507 8.9% 28.3% 8.7% $0 $101,073,437 $11,996,365 $4,188,507 $4,188,507 8.9% 28.3% 8.7% $0 $101,073,437 $11,996,365 $4,188,507 $4,188,507 8.9% 28.3% 8.7% $0 $101,073,437 $11,996,365 $4,188,507 $4,188,507 8.9% 28.3% Page 1 Stock & Bonds Round: 0 Dec. 31, 2016 C79944 Stock Market Summary Company Andrews Baldwin Chester Digby Erie Ferris Close Change Shares $34.25 $34.25 $34.25 $34.25 $34.25 $34.25 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 2,000,000 2,000,000 2,000,000 2,000,000 2,000,000 2,000,000 MarketCap ($M) $69 $69 $69 $69 $69 $69 Book Value EPS Dividend Yield P/E $23.97 $23.97 $23.97 $23.97 $23.97 $23.97 $2.09 $2.09 $2.09 $2.09 $2.09 $2.09 $2.00 ...
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...delivery also can call as package delivery, parcel delivery is playing important role in courier industry. Parcel delivery is an important role to help sender to deliver their items to a receiver based on their delivery expertise. Hence, parcel delivery service save the time of customers in return to get delivery fees. It is a service that bring convenience to customer instead customers send parcel by themselves. Nowadays, customers was interesting to purchase items through online, because more of the online shopping was provide free delivery service. Hence, it was increase the business of courier service industry and become a trend of delivery world. Courier deliverer has the responsibility to delivery items within a specified time, and ensure that the items is delivered in good conditions. Parcel delivery is also important to help a business to send parcel to over sea country by certain transportation. However, parcel delivery was bring a lot of benefit to both company and client. 2.0 Literature Review A courier service mean a company who delivers documents, parcels and letter from customers to receiver based on their speed, security, tracking service and specialisation (Drew. J, 2013). Basically the cost for a courier service included transportation, warehousing & packaging, inventory, and order processing & administrative. Transportation cost is the main cost for operation in courier service industry, it will increase the profit of a firm if they reduce the transportation...
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...Federal Express main services are delivering packages across United States though different locations within a short time. In this case we’re going to analyze the viability as a product of the Courier Pack among Priority Standard and Standard Air Service. Positioning the Courier pack in the right market and the right pricing; Courier Pak completely fit the company, from the increasing demand, cost and competitive view. So I think that Federal Express should dedicate special effort to the Courier Pak. Analysis One of the characteristic of the Courier Pak is a guarantee overnight delivery service, and the fact that can be delivered to anywhere in the Federal Express system for the cost of $12.5 with the weight up to 2 pounds regardless the distance of the destination. Furthermore, the Courier Pak's features envelope such as being waterproof and tear proof offered a special safe physical shipping method to the customers. Other fact to take into account is the market potential, there is an estimate of 870M pieces per day for documents and small package mailing. Moreover, the volume for Courier Pak is 30% more than Priority one and the variable cost is the lowest among other products. That means that Courier Pak market has a growing potential and is a more profitable product. The Courier Pak product was mostly used by executives or their secretaries rather than the shipping department. This type of customer is looking for the delivery service for emergency, rush and special handling...
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...resource requirements, including human resources, capital equipment and other sources required achieving business goals. Management and organisation structure Proposal Financial background -Trading to date -Forecasts Risks (risk analysis) -Include a section on how will ensure skilled labour is available to implement the plan ,such as a recruitment or training strategy Licensing 1. Include any permits or licenses required. Conclusion Communication strategy Introduction A fast track courier is a courier company operating in a New South Wales for the last 15years. Heir primary business function is delivering medium to large size packages across metropolitan Sydney. The business has a good reputation in the marketplace for reliability &value of money. Although sales & pro²ts have increased each year by an average of 5%, the owners are looking to move forward by delivering to regional areas in NSW. Description of the business Fast Track Couriers is courier company operating in NSW for the past 15 years, delivering medium to large size package across metropolitan Sydney. The organisation is family owned, with three family members acting as a Management Board and responsible for approving all business decision. Business products and serveries * Delivering medium to large size package across metropolitan Sydney. * Load and unload heavy packages with 2 experienced drivers. * Delivering including regional routes. Marketing Activities The...
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... Valuation (Amtelecom Communication) Presented by: Table of Contents Executive Summary3 What does it mean when a company "trades at a discount"? Is AMT really trading at a discount? 4 Do you agree with AGI's decision to break up the company? To sell the communication business rather than the courier business? 4-5 Size up the communication s industry and identify key success factors. Size up strengths and weaknesses of AMT?5-7 Assess the value of AMT using all available methods. Which valuation method is most appropriate for each sales alternative? What are the expected net proceeds from each alternative? (Exhibit A & B)8 As Stanley Stewart, what sales proposal would you recommend? How would you pitch it to the board? How would you market it to the potential investors/acquirers? 9 . * AGI strategic intent is to divest Amtelecom Communications, a wholly-subsidiary of AGI, in order to increase value for AGI shareholders. * AGI board unanimously approved to market off the business, but it subject to three conditions; * Retirement of current debt in full; * Payment of a reasonable dividend to AGI shareholders; and * The courier business had to be left with sufficient capital to stay in business. * Proposal To address the above situation, we propose the following valuation: * TEV/EBITDA multiple for both ICS and Amtelecom Communications * METHOD #1 - Using the Stock Price / Dividend Yield. * METHOD #2 -Average...
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...Business Strategy United Parcel Service (UPS) Overview United Parcel Service, Inc. was founded in 1907 as a private messenger and delivery service in Seattle, Washington. Today, UPS is the world’s largest package delivery company, a leader in the U.S. less-than-truckload industry and the premier provider of global supply chain management solutions. It deliver packages each business day for 1.6 million shipping customers to 8.2 million receivers ("consignees") in over 220 countries and territories. In 2014, it delivered an average of 18.0 million pieces per day worldwide, or a total of 4.6 billion packages. Total revenue in 2014 was $58.2 billion. It are a global leader in logistics, and it create value for its customers through solutions that lower costs, improve service and provide highly customizable supply chain control and visibility. Customers are attracted to its broad set of services that are delivered as promised through its integrated ground, air and ocean global network. Its services and integrated network allow shippers to simplify their supply chains by using fewer carriers, and to adapt their transportation requirements and expenditures as their businesses evolve. Across its service portfolio, it also provide control and visibility of customers’ inventories and supply chains via its UPS technology platform. The information flow from UPS technology drives improvements for its customers, as well as for UPS, in reliability, flexibility...
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...MANAGEMENT INFORMATION SYSTEM – TCS PAKISTAN 1. Introduction (Today’s Market Scenario) 1.1. The amount of competition faced by organizations today is more intensive than it was ever before. With the ever-expanding number of organizations and products, customers have a wide array of choices available. As a consequence the manufacturers and service providers now have to view their products and services from the customers’ point of view not only to maintain a high quality but also to incorporate the customer-defined improvements whenever needed. In order to remain in business for long term and ensure their survival they have to incorporate techniques that would force the customer to choose them from the rest. 1.2. The change in paradigms has forced many organizations to redefine their mission and strategies. Earlier the focus was merely on price and quality but now because of intensive competition, organizations have to come up with unique strategies that would give them competitive edge in the eyes of the customer, so that he prefers them in the long run. 1.3. Nowadays organizations are gaining advantage through ‘quick response,’ an aspect that is continuously in focus in developed countries. Quick Response mainly came into being from the manufacturing point of view i.e. in order to determine the time of replenishment in the supply chain etc. Hence quick response in the beginning was used for the betterment of the manufacturing industry. But with the rise in service...
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...Introduction to Blue Dart Courier Services Blue Dart is South Asia’s largest courier services provider and is the largest of the Global Service Participants of FedEx. Beginning its operations in November, 1983 from its headquarters in Mumbai, India, Blue Dart along with its partner DHL today covers 21,000 domestic locations and more than 220 countries. To go about its logistics, Blue Dart – DHL operates 3 737 class Boeings and 4 757 class Boeings. With annual revenue of approximately 15,000 million while operating roughly 7,400 vehicles across its operations. Supply Chain Model in Blue Dart Blue Dart follows a Hub and Spoke model. Disaggregation and aggregation happens at the collection point, then the Distribution Centre / Warehouse and then at the Franchisee offices across thousands of destinations. IT Infrastructure in Blue Dart includes Oracle DBs, Java servers and Java Applets. The disadvantage of having a hub and spoke model for a courier service is that all packages have to go through the distribution center irrespective of their source and destination. Tracking in Blue Dart Consignment tracking in Blue Dart is through waybill / reference number databases maintained meticulously on the company’s Oracle servers. All of the tracking services offered by Blue Dart is free of cost and is offered to basically retain customers. Two of Blue Dart’s tracking services are PackTrack and ShipDart. The formers is for clients who want be involved in logistics, distribution and...
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...chicago.shtml) Type of Visa (/visa/typeof-visa.shtml) Online Appointment (/onlineappointments.shtml) • Hours of Operations Courier Service (http://www.in.ckgs.us /VPOOnline /StartPage.aspx?courierservice= /g5KlIShEC0=) • Visa Application Centres Address and Location Map • Jurisdiction • Call Centre Helpdesk • Information for Applicants with Disabilities • Local Transport Information Hours of Operations Visa Application Centre operates from Monday to Friday (except Holidays (../general-information/holiday-list.shtml)) Submission by appointments 09:00 AM - 04.00 PM (Monday to Friday except holidays (../general-information/holidaylist.shtml)) Submission without appointment 09:00 AM - 03:00 PM (Monday to Friday except holidays (../general-information/holidaylist.shtml)) Submission by third party 09:00 AM - 12.00 PM (Monday to Friday except holidays (../general-information/holidaylist.shtml)) Document collection 04:00 PM - 06:00 PM (Monday to Friday except holidays (../general-information/holidaylist.shtml)) Document collection by third party 02:00 PM - 04:00 PM (Monday to Friday except holidays (../general-information/holidaylist.shtml)) Online Payment (http://www.in.ckgs.us /VPOOnline/WebPages /payvisafees.aspx) Value Added Services (/general-information/valueadded-services.shtml) Reprint Courier Label (http://www.in.ckgs.us...
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...FLIPKART: The success story… The Indian youth is embracing the boom in e-retailing and this boom is headed by the Flipkart in almost every market segment. The market share of Flipkart is so predominant that even the offline stores are getting heavily affected. But what has made this new comer such a force in market that even the global giant like Amazon is feeling the heat of competition in India? INRODUCTION- The story starts when two guys Sachin Bansal and Binny Bansal alumni of IIT Delhi working in Amazon quit their jobs and start their startup in September 2007 with initial funding of Rs 4 lakhs at Bangalore. They adopted the Amazon model in India and started with books category because they are easy to store, low cost of maintenance and value doesn’t change with time. It took them 4 months to sell their first order and their initial orders were totally dependent on their friends and close relatives. From coding to delivering of books, all the tasks were handled by both of them but they never lost the hope and kept strong belief in their dream project. They realized the potential of Indian market in e-commerce sector and made a flexible business plan to tap that potential. Their plan and efforts were so aligned with the market requirements that it took them only 6 years to reach from Rs. 4 lakhs to Rs. 400 crores and overtook their all existing and new competitors by a big margin. The investors have such a strong trust in the leadership and vision of Flipkart that continuously...
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...United Parcel Service Austin F. Ford Introduction to Business and Technology Professor John Leavitt Devry Institute of Technology, Orlando February 10, 2007 United States Parcel Service (UPS) is an express transportation company, founded in 1907 by a 19-year-old named Jim Casey from Seattle, Washington. When he first started this company it was known as American Messenger Company, merging later on with a friend named Evert McCabe which then changed the company name to Merchants Parcel Delivery in which its primary focus was on delivery of packages. “In 1919, the company expanded beyond Seattle and changed their name to United Parcel Service” (United Parcel Service - Wikipedia, the free encyclopedia, 2007). By being the first mail courier service the young company primary responsibility was the delivery of packages to retail stores, since other methods of communication in business was declining, more improvements for growth was steadily increasing for this company. These opportunities gave this company room for expansion which went down to the state of California to the Los Angeles area. “In 1922 UPS acquired a company in L.A. with an innovative practice known as “common carrier” service. Common carrier service incorporated many of the features and operating principles of the retail store delivery service with features not then offered by many other private carriers, or even the parcel post” (United Parcel Service - Wikipedia, the free encyclopedia, 2007). Throughout the...
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...Define the research Problem Because of their brainstorming, they are able to restate management’s question: “What should be done to improve the CompleteCare program for MindWriter product repairs and servicing?” After exploration, Myra and Jason brainstorm the following research and investigative questions: Research Questions 1. Should the technical representative be given more intensive training, or not? 2. Should ABC Courier Service be replaced with an overnight air transport service, or not? 3. Should the repair-diagnostic and repair-sequencing operations be modified, or not? 4. Should the return packaging be modified to include premolded rigid foam inserts, conforming-expanding foam protection, or neither? 5. Should metropolitan repair centers be established to complement or replace in-factory repair facilities, or not? Investigative Questions 1. How well is the call center helping the customers? Is it helping the customer with instructions? What percentage of customers’ technical problems is the center solving without callbacks? How long do customers wait on the phone? 2. How good is the transportation company? Does it pick up and deliver the laptop responsively? How long do customers wait for pickup? Delivery? Are the laptops damaged due to package handling? What available packaging alternatives are cost-effective? 3. How good is the repair group? What is the sequencing of the repair program, diagnostics through completion? Is the repair complete? Are customers’...
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