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Cases in Operations Management (MGT3001/4001)

Background
This course uses case studies to explore the decisions made in designing operations systems to deliver goods and services to consumers. It builds upon the content of the Level 2 Operations Management curriculum.

Learning outcomes
By the end of the course, participants will be able to * explore the nature and context of operational product and service delivery systems; * examine the relationship between generic process choice and market scenarios; * examine the mechanisms which are employed to optimise decision making concerning supply chains, resource provision and utilisation, and customer service quality levels; * examine the design of control systems and appropriate measurement criteria to ensure effective and efficient system performance

Staff
Dr Alison Smart (AS), Adam Smith Business School (coordinator)
Room 601, Main Building email: alison.smart@glasgow.ac.uk

Dr Rob Dekkers (RD)

Methods
The course will be taught in a workshop style, with case studies forming the focus for the workshop. The case studies will be used to explore the different operations decisions that organizations face. It is important that all students (i) have read the relevant theoretical materials provided in the textbook chapter and other sources; and (ii) are prepared at the start of the sessions to contribute to discussions on written case studies (we know it is not possible to prepare in advance for video case studies shown during the session). All students should be prepared to take an active part in discussions: it is not intended that there will be no assigned groups for formal presentations.

YOU MUST NOT APPROACH CASE STUDY COMPANIES FOR INFORMATION.

Required Reading
The required textbook for this course is Slack, N., and Lewis, M. (2011) Cases in Operations Management (3rd...

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