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Course Problem Solving Case

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Course Problem Solving Case
(Hank Kolb, p. 160 – 161)

Following are the instructions you are to use in analyzing the Hank Kolb case. During Class 5, you and your class members analyzed the direct causes of the quality problems on the Greasex line. You used the fishbone diagram to display your analysis. In the next paragraph you are now asked to analyze this case from a larger perspective.

You are Hank Kolb and you realize that the quality problems with the Greasex line is a symptom of a larger quality management issue for the organization. You have formed a problem solving team within the organization to analyze this larger problem and make recommendations on how to improve the quality management system with in the organization. Describe how your team will analyze this problem and make recommendations for improvement.

1. Write a problem statement that identifies the improvement objectives. 2. Describe the data and information collection tools that you will use to analyze this problem. Be specific. For the data you would collect, design the data form(s). You may also identify data that may be within the organization data bases that you would analyze. 3. You will also be given some data to supplement this case (since you cannot actually collect the data) to analyze. You are to show how you would use one or more analysis methods to analyze this data. 4. Establish design criteria that you will use to evaluate alternatives that your team may develop. 5. From the information in the case, as well as any other data/information that you have, make recommendations on how to improve the quality management system in the organization. Create an evaluation system that you will use to track the results of your team’s recommendations.

Write a report summarizing your case analysis. Refer to the problem solving material that you have received

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