...DECISION MAKING AND ITS EFFECT ON BUSINESS PROFICIENCY GM591 LEADERSHIP AND ORGANIZATIONAL BEHAVIOR May 26th, 2012 TABLE OF CONTENTS Introduction------------------------------------------------------------------------------------------------------Page 3 Problem Statement----------------------------------------------------------------------------------------------Page 4 Literature Review------------------------------------------------------------------------------------------------Page 5 Analysis-----------------------------------------------------------------------------------------------------------Page 7 Suggestive Solutions--------------------------------------------------------------------------------------------Page 8 Conclusion & Reflection --------------------------------------------------------------------------------------Page 9 Work Cited------------------------------------------------------------------------------------------------------Page 10 INTRODUCTION Walgreens is one of the fortune 500 companies and among the fastest growing retailers in the country. Walgreens as of April 30 operated 8307 location in all 50 states including the District of Columbia, Puerto Rico and Guam. This includes 7855 drugstores, 146 more than a year ago, including 21 stores acquired over the last 12 months. The company also operates infusion and respiratory services facilities, specialty pharmacy and mail service...
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...for my research project. Aaron’s is a furniture leasing company headquarted in Atlanta, Ga. It is the nation’s leader in the sales and lease ownership and specialty retailing of residential and office furniture, electronics, appliances, and home furnishings. Aaron’s has more than 1800 company-operated and franchised stores in 48 states and Canada. Aaron’s is the industry leader in serving the moderate-income customer, offering affordable payment plans, quality merchandise and superior service. Aaron’s has been responsible for many of the industry’s most successful and innovative marketing, operational and manufacturing programs. I joined the Aaron’s Team in November 2011 to March 2012 as a sales manager. I was responsible for all sales made, delivery times and dates, as well as inventory on the sales floor, and in the warehouse. I was also responsible for resolving customer service issues with furniture and appliances, as well as ensuring the quality of all merchandise sold. I also had to set up sales displays, hand out sale flyers, make sure all prices were available and visible to customers, I would also go on deliveries to ensure proper delivery and customers are satisfied with the service that was provided to them thus far. Though I worked at Aaron’s for such short period of time I really enjoyed the experience. The major problem that I encountered was the employee’s ability to communicate effectively with one another and customers. Page 2 GM 591: Leadership and...
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...Week 7 assinment foe GM 591 8/21/2011 1 GM 591: Leadership and Organizational Behavior Course Project Introduction Starbucks is an international coffee and coffeehouse chain based in Seattle Washington. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 50 countries, including over 11,000 in the United States, over 1,000 in Canada, and over 700 in the United Kingdom. Donald, Jim (2007) Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and Panini, pastries, snacks, and items such as mugs and tumblers. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the companys products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores. http://topics.nytimes.com/top/news/business/companies/starbucks_corporation/index.html Starbucks was founded in 1971 where the first store opened in Seattle, Washington. Part of their mission is to positively contribute back to the community and environment. Many of the employees who work at Starbucks take this mission personally and they volunteer throughout the communities in which they work. Part of the Starbucks training encourages employees to go out and do volunteer work in their community. Starbucks also has each store pick a charity in which they donate pastries and coffee to each month. They...
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...Low Employee Productivity Course Project Outline GM 591 Leadership and Organizational Low Employee Productivity Course Project Outline I. Introduction The Housing Authority was created to provide safe and sanitary housing for low income families. The position of an area clerk is to provide administrative support to the property manager and maintenance staff so that their focus would be on the development and the residents. The lack of maintenance professions motivation and effort to complete work assignments efficiently has caused issues in our developments. Public housing was established through the U.S. Housing Act of 1937 to provide decent and safe rental housing for eligible low-income families, the elderly, and persons with disabilities. Public housing comes in all sizes and types, from scattered single family houses to high-rise apartments for elderly families. There are approximately 1.3 million households living in public housing units, managed by some 3,300 HAs. The U.S. Department of Housing and Urban Development (HUD) administers Federal aid to local housing agencies (HAs) that manage the housing for low-income residents at rents they can afford. HUD furnishes technical and professional assistance in planning, developing and managing these developments. II. How can we motivate our Maintenance professionals? Maintenance professionals are not completing their assignments efficiently. They are not organized and detailed when handing in work orders...
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...GM 591: Leadership and Organizational Behavior Project Proposal Overview My research paper will be focusing on course objective C which discusses the different theories of motivation and how to demonstrate their application to successfully guide employees toward accomplishing organizational objectives. The different motivational theories that I will be discussing and applying throughout the paper are categorized under the Needs Theories of Motivation which include the Hierarchy of Needs Theory, the ERG theory, the Acquired Needs Theory, the Two-factor Theory, and the Equity theory of Motivation. I will thoroughly explain each one and try to provide examples of how to apply these theories in work settings. In my paper I would also like to research the most sought after companies that are rated for employee satisfaction or in other words the best companies to work for. Two of the top companies that are listed under CNN Money are SAS and GOOGLE. SAS which originally stands for Statistical Analysis System is, "the leader in business analytics software and services, and the largest independent vendor in the business intelligence market (SAS.com)." GOOGLE of course is one of the most widely known and used search engines all over the country if not the world. I will briefly give a description of each company and then discuss the reasons behind them being some of the best companies to work at. I would like to research and see what are some of the innovative ways in which these...
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...Valerie Wilkinson GM 591 Week 3 Case Study The Forgotten Group Member case study shows the reader how teams fall apart due to a lack of communication. This case proves that knowing how to lead a team is just as important as being a part of the team. It is important to realize that not only does a leader have responsibility to a team but the members have to be involved in order for a project to be completed accurately and effectively. I would consider the team to be in the norming stage still. It seems as if they’re all working effectively on their individual parts except for Mike. This is where Christine is trying to get Mike to sort of add his “creative flowing juices” as well. In the norming stage, the team has their dynamics worked out. Everyone knows their part and place on the team, but not necessarily what to do. This is where the leader comes in. The team is sort of in a state of limbo and they need guidance. If the leader takes over and goes into Director mode, he/she can actually throw the group back into the Storming stage. As a third party, one can see the many problems that were associated with the information provided from the case. The main primary problem is the lack of communication between the leaders of the group. I would say everyone is doing their part and everyone is providing information. As a team member leadership abilities could benefit by having the knowledge of the stages of group development. Everyone needs to know that the team's success...
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...GM 591: Leadership and Organizational Behavior Course Project Proposal Overview of Organization Armor Valley Services (AVS), LLC is a company that provides programs that are specifically developed to meet the needs of anyone who qualifies for hospice care, personal care or homemaker programs, from the simplest custodial care to the most complexes concern. They recognize ease the emotional, physical and financial strains imposed upon the client and family. AVS is focused on building a working environment where people are better able to succeed. It encourages achievement with personal triumph as a major contributor to success. With this culture being at the top we are able to introduce a friendly virus within the organization. People are aligned to common goals and objectives to help with safety awareness. Even though, more training is needed to help accomplish this, the members all have a common direction of taking care of the client’s needs. These results indicate that my organization is dedicated to the members actively support each other to identify problems and find workable solutions. I am a Personal Care-giver, as such, I conduct services such as bathing, cleaning, preparing meals, sitting with clients and assisting them with the daily needs of life. I have been working part-time with AVS since September of 2009. The problems observed are the lack of training and personal care given to the individual patient. Most of the patients are elderly or...
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...Case Study week 3 GM 591 Leadership and Organizational Behavior March 18, 2012 When becoming a team there are several stages that the team must go through and must go through them in order. Forming is the first stage then storming, norming, performing, and then adojourning is the last stage. Christines group has already done the forming, storming stages. At this point I think they are in the norming and the performing stages. They are in the norming stage because this is where the members really start to come together as a unit. In this case they have never really completed this task to begin with. Mike seemed that he didn’t really take the team seriously from the beginning and was not really following what the team leader wanted for the team to make sure things were done. With that problem they really could not get past this stage. If Christine would have understood the stages more then she would have realized that she was going to have a problem when she was in the forming stage. In the forming stage the team members must ask themselves “What can this group offer me?” and “Can my needs be meet?” among other questions. They should be asking these questions when they were getting to know each other in this stage. If these needs were not going to be meet it should have been addressed here before moving forward with the stages. The primary problem that Christine has is that the project is due in a week and has not received Mike’s portion of his work. If they do not get...
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...Course Project Leadership and Organizational Behavior in Action Title: Evaluating Reward Systems GM 591: Leadership and Organizational Behavior Table of Contents Introduction....................................................................................................................... 4 Problem statement.............................................................................................................. 4 Body................................................................................................................................... 4 What are reward systems................................................................................................... 4 How reward systems can improve companies.................................................................... 4 Case study Company - history on Oakley Inc..................................................................... 4 Job positions to be evaluated - National Sales Rep........................................................................................................... 4 - Outside Sales Rep............................................................................................................ 4 Reward systems................................................................................................................. 4 ...
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...Course Project Increasing Manager Morale and Satisfaction Submitted By: John Doilies jwdorilio@sbcglobal.net October 21, 2012 MGMT 591 – Leadership and Organizational Behavior Keller Graduate School of Management Professor Cecil Horst I. Introduction Aramark Healthcare Services (“AHS”) is a division of ARAMARK Corporation (“ARAMARK”) based in Philadelphia, Pennsylvania. ARAMARK is a multibillion dollar company located in twenty six counties with approximately 200,000 employees worldwide. The company is hired as a contractor to provide managed services in the area of food, housekeeping, facilities, engineering, call centers, and medical equipment maintenance. AHS provides services to hospitals and senior care facilities primarilily in the United States. ARAMARK is considered one of the big three, along with Compass N.A. and Sodexo USA, as far as managed services are defined. AHS provides these managed services at a local hospital, EDCH Healthcare (“EDCH”), here in Illinois at which I am a member of the management team. We have been at this account for approximately ten years; I have been at this location for just over five years. At this specific location the services we provide are primarily food related: patient services, catering, a retail café, and a coffee shop. I joined the organization in mid-2007 coming over from another big three management company. My role here at EDCH is to manage retail operations in the café, and coffee shop. The café is a...
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...International Finance: A Course Overview Mihir A. Desai* Harvard University and NBER ABSTRACT This paper describes the International Finance course at Harvard Business School for instructors considering adopting the associated material. The paper begins by arguing that the forces of globalization have fundamentally changed the scope and activities of firms thereby altering the practice of finance within these firms. As a consequence of an increasing reliance on tightly-integrated foreign operations, a parallel world of finance has been opened within every multinational firm and this world has, heretofore, been overlooked. The course materials are designed to address the many aspects of financial decision making within global firms prompted by these changes that are not addressed in traditional materials. The paper provides an overview of the structure of the course and its seven modules with particular emphasis on the three modules that constitute the core of the course. The paper also describes an analytical framework that has been developed through the creation of the course materials to guide critical financial decisions on financing, investment, risk management and incentive management within a multinational firm. This framework emphasizes the need to reconcile conflicting forces in order for multinational firms to gain competitive advantage from their internal capital markets. The paper concludes with a discussion of the course's pedagogical approach and detailed descriptions...
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...Course - GM 591 Leadership and Organizational Behavior Course Project Outline What factors are causing a high rate of contractor’s turnover and how does job satisfaction play into the amount of time a contractor will stay on the project? Submitted October 16, 2011 Introduction The organization I will be addressing in this paper is CACI, Inc. CACI is a professional services and information technology (IT) company headquartered in Arlington, Virginia. These services included intelligence analysis, background investigations, screening, interrogation, property management and recordkeeping, installation of computer systems, software and hardware. CACI was founded by Herb Kerr and Harry Markowitz in 1962. Today, even in a period of economic uncertainty, CACI’s fiscal performance remains outstanding. In 2010 CACI announced record revenues of $3.15 billion and now fields a force of 14,100 employees across more than 123 offices around the world. In the contracting job environment, contractors are not expected to work for more than one to three years for the same company. Why is it? Unlike an employee who works for one employer, contractors typically work tackling particular jobs or projects that require special expertise and then seem to move on. I work as a senior intelligence analyst, independent contractor, for CACI for the past two and one-half years. The project I am assigned to as one of the Teams...
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...Term Project Course: GM 591 Instructor: Dr. Charles W. Creamer Student: Evan T. Dickinson Submitted: December 11, 2010 INTRODUCTION STSCM Systems LLC, a public company with headquarters located in northern New Jersey, has been a leader in providing wireless data solutions since its formation in 1998. The company's primary focus is on delivering advanced wireless monitoring and control solutions for many industries with emphasis on refrigerated transport, railroad, and specialty freight. The company's current solutions are improving the efficiency and operations of refrigerated trailers, trucks, containers, railcars, general-purpose railcars, bulk-transport trailers, barges, generators, compressors, and oil-field equipment. STSCM's operations center, also located in northern New Jersey, manages wireless equipment deployed worldwide including North America, Australia, Europe, the Middle East, and Africa. STSCM has become a successful leader in its marketplace by having developed the capability to define and specify solutions optimized for customers’ applications. The company provides vertically integrated technical resources including project management, engineering development, software, firmware, and hardware engineering and applications delivery using a highly qualified, experienced technical team. STSCM's solutions are flexible and adaptable for use by customers with information delivery accomplished using a variety of methods including internet, advanced...
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...GM 591: Leadership and Organizational Behavior The organization I chose to spotlight is ABC CO.. ABC CO. is a major transportation organization shipping freight by rail as well as intermodal. Intermodal means that there is freight that is shipped using more than just rails, they also use tractor trailers to complete some shipments. ABC CO. operates in 11 states, parts of Canada, and also runs on approximately 21,000 miles of rail. I have been on two sides of the house. I have worked on the transportation side as well as the I.T. side. I have been with the company approximately 9 ½ years. Eight of those years have been in the I.T. department. I would like to research the title “Appraising a manager’s motivation methods and how they influence performance.” The problem we have at the railroad is that the majority of the workforce is now counting down until retirement. This includes my peers as well as management. With management in the process of counting down the days, they appear to be sitting back and waiting for the second hand to render them free from working. This affects those of us that have, what seems like forever to retire by our management not seeing a need to put in request for raises/promotions or even some type of recognition. I feel like in their eyes, the less paperwork the better off their slide into retirement will be. I would like to find a way to convince management that working together with the employees can make everyone’s workload more productive...
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...“Does the Morale of the Employees Affect their Performance?” GM 591: Leadership and Organizational Behavior Professor Patricia Anderson June 16, 2012 Introduction: The organization that will be the topic of discussion in my final project paper is Devcon Security. Devcon Security was founded in 2004 by a Management Team having more than 100 years of security experience. We are one of the fastest growing security companies in the country by building a strong, satisfied, and safe customer base while earning a rock-solid reputation. With the most modern technology available, we provide specialized security based on the specific needs of each individual customer. While other security companies try to increase profits by reducing costs, at Devcon we are increasing our business and maintaining customer loyalty through state-of-the-art equipment, the worlds highest rated monitoring centers, and superior customer service. At Devcon Security, our philosophy is simple; provide each and every customer with a superior quality, easy-to-use security system solution that is backed by an exceptional level of customer services and support. Beginning with the first day you contact us, through your security system installation and beyond - we will be here to assist you in any way we can. Help is a quick phone call away. From residential home security systems and small business security solutions to large, comprehensive commercial alarms and video surveillance systems, our experienced...
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