... California CRISIS LEADERSHIP BUS 586: Leadership for the Future Chia-Jung Li College of Business and Public Management November 2011 Abstract Within this paper, the idea of crisis leadership discusses about the concept of how to communicate in an effective way. Additionally, how to get ready to unexpected event that might happen in the upcoming future. It is important to think ahead for crisis that might come at anytime so that everyone knows what to do when facing it. Besides the useful rules that are been discussed in the content, several examples from past working experience are provided to assist the concept that is talked. In hoping, it will be easier for the reader to understand the idea by using the example that happens in real life. A crisis is a turning point, so who is ready for crisis that means he or she is also ready for change for progress. Sometimes the change is not all bad but can be positive change as well. Table of Content Abstract……………………………………………………………………………………..1 Motive……………………………………………………………………………………….3 Why Study Crisis Leadership………………………………………………………………..3 Get Ready For Crisis…………………………………………………………………………4 Tips That Help Us to Get Ready for Crisis…………………………………………………..5 Rule Number One: Learn to Accept Death ……………………………………………….5 Rule Number Two: Hard Work and the Right Leader Win More Often Than Talent……6 Rule Number Three: Leadership is Visible Motion………………………………………8 ...
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...The Effects of Leadership in a Crisis Introduction The current financial and economic crisis leaves deep traces within communities. It is not just a wave of economic downturn, as in previous economic crises. There is more to it; this crisis is accompanied by a loss of confidence in our financial systems and institutions. The financial base of U.S. and Western banks and pension funds is shaky. The United States and the countries of the European Union have huge state debts. Trust in government and public finances has decreased. Politicians are preoccupied with the question of how trust in government can be restored. Trust in custody bearers and custodians authority is under pressure and the confidence of people are mutually tested (Mitroff, 2004). There is political instability in Arab and African countries. Emerging economies in Asia and South America contribute to further insecurity and instability. The global competition between countries is increasing and is associated with an increasing demand for raw materials and energy. The demand for raw materials will create tensions on the commodities market and a struggle for energy resources. The current political and economic conditions of countries require new leadership models to manage the global crisis. This crisis in the economy, the political authority and global relations has long been performed and will persist. There seems to be a permanent crisis with serious and...
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...Apollo 13- Leadership during a crisis Lessons learned from Gene Kranz Introduction: Every employee of NASA should known the tragic event of Apollo 13; At that time in 1970 the three astronauts James Lovell, Fred Haise and Jack Swigert had to abort their mission to flight to the moon due to an explosion of an oxygen tank. They had to fight against, carbon dioxide, coldness, a lack of energy and the almost certain death. Despite of a distance of 205,000 miles the three men made it back to earth alive in the Lunar Module Aquarius (Lovell et al. 2006). This was only possible with the help of the Mission Control and the Flight Director Gene Kranz which worked together as an excellent team and came up with a richness of ideas to save the lives of the astronauts. Although it was one of the darkest and most tragic missions of NASA, it also can be learned a lot from this crisis. Apart from the technical knowledge which has been obtained from Apollo 13, a lot of conclusion can be made for leaders. Even with the best technology, it would not have been possible to bring the crew home safely, if not such a strong leader like Gene Kranz have led to rescue of Apollo 13. What lessons can be learned from his leadership style and decisions for future NASA projects will be analyzed and explained from a psychological point of view in this report. Recommendations for action: In many NASA projects, it always comes back to stressful situations, where quick decisions must be made which have...
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...Cuba. This lead to the Cuban Missile Crisis. The US became aware that there were nuclear missiles found on Cuban soil. In 1962 the U.S. and Cuba were on the verge of the next world war, a nuclear war. However, the results of President Kennedy’s leadership and a group of advisors (aka EXCOM) decisions are what resolved the crisis. Without the leadership of Kennedy the outcomes of this crisis could have been very different. Kennedy took a situation that could have been terribly deadly into a peaceful resolution. His managerial techniques included trust, collaboration, honesty, and openness. Which allowed for complete cooperation from his committee advisors. Kennedy assembled a group of executive advisors and they spent 13 days discussing every possible solution to deal with the crisis at hand. To signal his trust, he purposely did not attend some of the first meetings. “When there is trust, there’s no fear amongst the members of the team to put forth their best thinking”. (Kathleen Reardon, Video) “The decisions a manager faces can range from very simple, routine matters for which the manager has an established decision rule (programmed decisions) to new and complex decisions that require creative solutions (nonprogrammed decisions).” (Nelson & Quick, 2015, p. 153) It is all in how a leader handles and reacts to a situation that can make an outcome good or bad. In the case of the Cuban Missile Crisis, if it weren’t for the leadership of Kennedy the world could be different...
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...LEADERSHIP AND ETHICAL DECISIONS PERFORMED BY KENNETH LEWIS AND THE FED DURRING THE FINANCIAL CRISIS OF 2007-2008 November 29, 2010 Introduction The robust leadership decisions of both the Fed and Kenneth Lewis, CEO of Bank of America (B of A), were not only ethical and accurate, but could have simply saved our financial system as we know it. During the weekend of September 13-14, 2008 Kenneth Lewis met with CEO of Merrill Lynch (Merrill), John Thain, in order to try and rescue Merrill from a hasty bankruptcy that lurked around the corner. Lewis was thinking that it was the perfect opportunity to add the only thing that B of A lacked after recent acquisitions, a “Wall Street investment bank that underwrote and sold securities” (Pozen and Beresford, 2010). On December 5, 2008 B of A’s shareholders voted to approve the merger between the two (Pozen and Beresford, 2010). It wasn’t until days later that Lewis became progressively more concerned about the growing fourth quarter losses on Merrill’s books, from $5.38 billion on November 12 to $12 billion on December 14, one month later. By mid December Lewis began looking for a way out of the deal before the scheduled closing date in late January. Both the Fed and the U.S. Treasury Secretary, resisting that Lewis walk away, threatened to fire Lewis and replace the board at B of A if the merger didn’t take place. Lewis, afraid of legalities from not disclosing the losses to their shareholders before the vote, and the drop in...
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...TECNOLÓGICO DE MONTERREY | THUNDERBIRD Production Operation Management TOYOTA: THE ACCELERATOR CRISIS Study Case Report | | 1. What were the drivers of Toyota´s accelerators crisis? Why was Toyota facing a recall crisis? The drivers of Toyota crisis were Strategic, structural and cultural issues. At the strategic level, the cost reduction strategy added with the increasing of the output volume strategy caused a decrease in quality. Furthermore, the structure of Toyota (HQs in Japan and not in the U.S) impacted Toyota’s response to customer’s claims, taking a long time to address Toyota consumer’s concerns, and in fact was one of the most criticized issues during the crisis. In other words, the company took a considerable time before recalling units that meant life losses and significant economic impacts. At the cultural managerial level, there were difficulties driven by how Japanese address the situation vs. how Americans deal with the problems. The company lost its original philosophy due to different cultural orientations between Japanese headquarters and North American subsidiaries. The fact that Toyota was recovering from its last unit’s recall (due to motors leaking oil) plus the beginning of the global financial crisis, ended up yielding a deviation of the original long term plan to look after the U.S subsidiary´s financial performance, triggering a swap in the three main pillars of Toyota (Safety, Quality and Volume). 2. Michael...
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...Leadership challenges and strategies in post GFC world Name: insert ID no: insert Unit code and name: insert Lecturer: insert Due date:insert We move into 2014, the Chinese class of the cavalry, with the world economy in practically improved shape and advance signs of recuperation in lots major savings. Congealing apart some not surprising excitability as the Federal Reserve of US starts to cut down accessory monetary rules, market opinion has bettered (Taylor, 2011). We are experiencing good development in the US; Japan's rules appear to be bearing an impression, China's development stays rich, and Euro domain growth is demonstrating some signs of blaming up while the trusting system's constancy is bettering – though obviously I concern the wood once I say this. In issuing market savings, substantial advance has been arrived at in amending their receptivity and resiliency to commercialize fluctuations. Two chief problems lay beforehand for the global savings, and they are ace's business leadership discussed over in Sydney. G20 Finance government Ministers chaired by Australia's financial officer Joe Hockey need to accomplish development and create employment. They might well concur on a G20 development objective. Business leadership – by the B20 business leadership forum - can assist them formulate and attain their development schemes. The G20's designs to further private sector development will hopefully adjust to our aspects...
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...With the right decision making, some companies improve during a crisis To paraphrase the bumper sticker: Stuff happens. Fortunately, so does good leadership--but those folks looking for pat solutions to unpredictable situations will be disappointed. First-rate management of a crisis rarely looks the same twice. A case in point from America's military: Gen. George S. Patton, perhaps the most celebrated of America's modern military men, was first and foremost a student, devouring books on history and war strategy throughout his life. He also was a brilliant tactician who believed in preparation. When Germans snapped Allied lines and poured deep into Belgium during the Battle of the Bulge, Patton had a plan. He stunned Supreme Allied Commander Dwight Eisenhower by claiming he could break off a chunk of the Third Army from its march west through France and redirect it straight north 100 miles into Belgium within 48 hours. Patton succeeded, and his army helped end the Axis powers' last great push. "The things people do before a crisis occurs have a huge impact on what occurs during that crisis," says Gene Klann, author of the book Crisis Leadership and an associate professor at U.S. Army Command and General Staff College at Fort Leavenworth, Kan. "Patton had prepared himself for that situation." But preparation isn't always the hallmark of triumph in a crisis. Experts say it's a mixed bouquet that often contains preparation but also includes blooms of improvisation, good communication...
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...1. In a narrative format, summarize the key facts and issues of the case. The key facts of this case include Imus’ performance and history as a 28-year veteran shock-jock, his employment by CBS and MSNBC, his controversial and off-color comments against a girl’s basketball team, and CBS’ response to the matter. The issues include the remarks made by Imus’, was the response by CBS timely and appropriate and what could have been improved upon in preparation and execution of their crisis management approach. Also, was CBS strategic in their execution of their damage control? Should Imus have continually remained in the media empathetically apologizing then saying he had apologized enough? 2. Update the information in the case by researching it on the Internet. Focus your response on the specific issues in the case. The case study provided by the text provides limited information in the summary. Although it includes the incident, a little history of Imus and CBS’ response, it is vague as to how the matter became so public and why CBS would severe a $40 million contract with one of the nation’s most revenue-producing jock (Press, 2007). Further research reveals the history of Imus’ profession as a highly sought after shock jock, the efforts behind his firing, CBS’ reaction, responses and their inadvertent handling of the matter. The employment contract was extended to Imus by CBS in 2006 because he was a shock-jock of the nation and because his controversy and...
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...Integrative Case Lynekka Clark Jack Welch Management Institute Dr. Verona Kennedy JWMI:505 December 14, 2014 Executive Summary This paper will evaluate the communication strategy of the fictional new CEO of XYZ global financial services firm, which has been negatively impacted by a national investment crisis and plans to release to its target audience and stakeholders, utilizing tools such as Mary Munter’s Audience Strategy. The stakeholders have been identified as the firm’s employees, customers, shareholders, and the financial regulators. The shared common concerns of this group are the financial health of XYZ global financial services firm balance sheet, and the plans to meet regulatory obligations and compliance, and the lessons learned from the national investment crisis and plans for risk management. In addition, it will discuss the recommendation of three areas that as the new CEO of XYZ global financial services firm needs to focus and apply to influence the values of the firm and prevent a future crises by creating a culture of candor, trust, and learning. Introduction Values are beliefs that people have about what is important or worthwhile to them. Values influence behavior because people seek more of what they value. Values therefore can be seen as the guideposts for behavior. An individual’s values are in large part, derived from the social environment in which he or she lives. For example, in Western democracies, life, liberty and...
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...questions people face both on and off during their job. Why to Read the Book This book evolved from thousand of questions asked to Welch when speaking to audiences around the world. This book does not contain the same old stuff of what management should do. It is based on the true practical view which is faced by the company a nd every people related thereto. It offers original thinking, and nuts-and-bolt advice that can change the way the people think about work. Chapters This book basically deals with four parts which are: 1. Underneath it all-which includes Mission and values Candor Differentiation Voice and Dignity 2. Your company-which includes Leadership Hiring Managing people Parting ways Change Crisis management 3. Your competition-which includes Strategy Budgeting Organic growth Six sigma 4. Your career-which includes The right job Getting promotions Hard spots Balancing between work and life Summary and general perspective Welch starts out by explaining what a mission statement is. Welch believes an effective mission statement should answer one question, "How do we intend to win in this business?" Once the mission is formed , a company should define its values. The corporate values are behaviors, how the mission is to be carried out to win. Jack has talked about candor. Candor is the state or quality of...
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...Barbie. Barbie was named after their daughter Barbara’s nickname. In the 1960, Mattel became publicly owned and in 1965, their sales top $100 million the company now qualified as a Fortune 500 company. Mattel is engaged in designing, manufacturing, and marketing of toys and family products across the world. The company's key global brands include Barbie, Hot Wheels, American Girl, and Fisher-Price. The company operates in the Americas, Asia Pacific, and Europe. It is headquartered in El Segundo, California and employs 27,000 people. (xplosivestocks.com) The start or recovery from damage done to the well-known brand due to recalls. After paying $40 million dollars in recalls for more than 19 million toys in China, Mattel was in a crisis. Their stock was dropping, lawsuits, media attacks, lost sales, and increased expense of litigation cost. Mattel was now suffering from a tarnished brand name and customer loyalty. Mattel’s challenges included convincing parents that child safety and product safety is more important that revenue, form an alliance with Chinese suppliers and the government to create honorable quality control solutions, improve international communication, and manage investor, customer, and government relationships. There had to be an effective plan put in place that represents the company taking full responsibility for their role in this neglect to have a valid audit system. Pet food, toothpaste, Mattel toys, and Thomas the Tank were all part of the products...
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...Traits that contributed to his leader effectiveness were self-confidence and decisiveness. He assessed personnel strengths and weakness in order to address them. Related his self-confidence he had ability to accomplish what needs to be accomplished. Self- confidence was important for him because it provided him, his personnel and others with a sense of order and direction. In his decisiveness trait he was ability to act remain calm under crisis situation and acted a quickly. I witnessed several times how he solved crises staying calm not only in the branch level but also situations dealing in higher level command. Motivational drives that contributed his leadership was need for achievement and striving for excellence. In order to accomplish personnel and job success, he set and prioritize goals, he used opportunities for competition in our branch. But when he set unrealistic priorities, personnel especially I was afraid to fail. Because he wanted always the best results and job satisfaction. For this reason setting unrealistic goals was negative trait for him. In my opinion it is better set a realistic priorities for subordinates through step by step. Last positive motivational drives of about him willingness to assume responsibility from higher officials and generals. Since he did not believe old-fashioned methods of doing job. He discussed with higher officials and provided new projects for making change in the organization such as more technological trainings, social interaction...
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...Discussion questions 1. Pick a recent news article that focuses on some international or global problem, and give examples of how and where states, markets, and societies interact and at times conflict with one another. How hard is it to determine the analytical boundaries between the state, market, and society in this case? ONU se reúne tras supuesto uso de armas químicas Los estados interactúan ya que son los encargados de mantener la seguridad de cada país, por eso acuden a las organizaciones que se ocupan de este tipo de asuntos. Los mercados pueden verse afectados por las consecuencias de este tipo de ataques y estos dos se implica la sociedad ya que es la afectada de lo que resulte esta situación. Es fácil distinguir los límites de cada parte en este tema ya que el que tiene la mayor responsabilidad es el estado. 2. Review the basic elements and features of the IPE approach: the three main theoretical perspectives, the four structures, the levels of analysis, and the types of power. Which ones do you feel you understand well and which ones need more work? Los niveles Individual y el de los estados son los más fáciles de comprender ya que se pueden estudiar sin tanto conflicto, pero el sistema internacional: el conflicto internacional a veces es causado por la naturaleza conflictiva del hombre. 3. Define and outline the major features of globalization. Explain the connection between economic liberal ideas and globalization. Which of the three IPE...
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...| CW1 Section 2 | Source Evaluating | | Write by: Matthew Yao | Tutor: Sandy Sommer | 2 November, 2012 | * Authorship / Authority At the end of paper, the detailed information about the author is given. Referring to it, N. V. Varghese is a professor whose publication covered from scheme of education, financing and quality. He was also in charge of the Educational Planning Unit at NUEPA (New Delhi) and now is Head of Governance and Management in Education at IIEP. Recently, he focuses on the fields of institutional reorganizing of higher education and private higher education. These main areas are closely related to the topic of text. Based on these information, it can be stated that the paper is authoritative. * Reliability / Validity The paper contains five tables to illustrate comparison clearly. These data comes from three different sources: a. UIS (UNESCO Institute for Statistics) which is an office collecting cross-national statistics on education, culture, science and technology of UNESCO (an educational department of UN). b. USDC (United States Department of Commerce) which is the Cabinet department mainly focusing on promoting economic growth of the United States government. c. The Earth Times is a website providing latest environmental news, journals and blogs written by voluntary expert writers on the internet. UIS and USDC are reliable international and national data sources, however it is claimed that visitors also could contribute their own...
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