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Critical Review of Article a New Mandate for Human Resources

In: Business and Management

Submitted By shivshankar
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Article Summary and Critical Review

Human Resource Management

A New Mandate for Human Resources

By Dave Ulrich

1 Summary

In recent times HR has been perceived as ineffective, incompetent and costly. A need has been felt for creating a new role and agenda to focus on the outcomes and deliverables enrichinhg the organisations value to customers, investors and employees. The four ways which should be adopted by the HR are

← It should partener with the management in executing the strategy

← Develop an expertise in organizing and executing administrative work efficiently.

← Become a medium of transferring employes concerns to the management and develop means to increase employee contribution.

← It should become a change agent, shaping processes and cultures for facilitating change in the organization.

The primary role of transforming the HR role lies on the CEO and all line managers who have the main responsibility of achieving the business goals. Thus the line and the HR should form a partnership to make it focused on outcomes rather than activities.

1 Reasons for increase in importance of HR

HR can play leadership role in meeting the following competitive challenges

Globalisation – The HR must develop understanding and skills in ways of international customers, commerece and competition. It should facilitate the organization in increasing its ability to learn, collaborate and to manage diversity, complexity and ambiguity.

Profitability through growth – Organizations looking to expand by gaining new customers and developing new products must be creative, innovative and have free flow of information and shared learning among its employees. The HR function can be a critical factor in developing these features and must help the...

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