August 31, 2006
Mr. Shubhankar Shil
Lecturer
School of business
Independent University, Bangladesh
Subject: Submission of the internship report.
Dear Sir,
With due respect, I would like to inform you that it is a great pleasure for me to submit the internship report on “The effects of customer service management on business performance in Bangladesh cell phone industry an empirical analysis” as requirement for
BBA 499 program.
Through out the completion of the report, I came to know about many things regarding the current world on the concept of customer service management on business performance. I have tried my best to put thorough effort for the preparation of this report.
Any shortcomings or fault may arise as my unintentional mistakes. I will whole heartedly welcome any clarification and suggestion about any view and conception disseminated through this report.
Sincerely Yours
.……………………
Nayeemur Rahman Mia
Id # 0210034
Contact:
Mobile: 01711503442
E-mail: nayeemur@grameenphone.com

Acknowledgement
I would like to convey my respect to my course supervisor Mr. Shubhankar Shil,
Lecturer, School of Business, Independent University, Bangladesh for his eager, helpful and enthusiastic guidance which encouraged me to accomplish this report on “The effects of customer service management on business performance in Bangladesh cell phone industry”. Without his incessant support this work would not have found the right track which I believe it did.
Enough cannot be said to pay a proper attribute to Ms. Farzana Rahman, my manager in Trade Marketing Division. Her patience to answer my on and off-hour questions should, never be undermined to appraise its contribution to the success of this report.
Customer managers of GrameenPhone, Aktel, Citycell and Banglalink enthusiastically supported the entire project. I will be happy to call them