...this person. One solution for managers to consider is cross-training. Cross-training is teaching employees how to do other jobs or elements of other jobs within the company or group. With cross-training methods in place, the company or group will always have another employee who can assume the responsibilities, if necessary. Cross-training employees can be quite helpful in a changing business environment, where priorities can shift quickly. By teaching these employees, you are building a stronger team chemistry within your company or group. Cross-trained employees understand the unique pressures and challenges faced by their colleagues and are more likely to be supportive and work together more effectively than those who are not cross-trained. When beginning to cross-train your employees, identify the tasks that cause the most stress and look for employees who possess the skills required to assist in these areas. Start by focusing on the activities in immediate need of assistance and you'll help your department stay on track and effectively implement your cross-training program. Next, take a look at job descriptions and determine the key tasks involved that you want others to learn. Remember, cross-training isn't about having employees teach others about all of their responsibilities, but rather about concentrating on the most critical components of their work. If an individual is out of the office, the cross-trained employee should have enough knowledge to be able...
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...Cross-Cultural Perspectives 1 Week 5 Cross-Cultural Perspectives ETH/316: Ethics and Social Responsibility University of Phoenix Cross-Cultural Perspectives Cross-Cultural Perspectives 2 McDonald’s is the largest fast food chain restaurant in the world. Ray Kroc founded the franchise in 1955 in California. McDonald’s server millions of customers daily. The company pride itself on their tasty hamburgers and delicious french-fries. McDonald’s is also known for its quick service and its drive through. The company went from one restaurant location, to locations in different states, to a global corporation. McDonald’s continue to thrive on providing meals at a low cost to customers. McDonald’s have more than 30,000 restaurant locations in more than 100 countries around the world. McDonald’s makes billions of dollars each year but they still issues in the global sector (McDonald’s, 2011). McDonald’s established their first restaurant in Japan in 1971 (McDonald’s, 2011). This establishment brought about some issues because of the cultural differences. Some of the issues are food preparation, food organization, and food delivery. Even though McDonald’s way of doing business contradicted with the Japanese ethics, and traditions, through compromise, and social responsibility they have managed to minimized there differences. Besides McDonald’s other businesses have expanded globally such as auto companies like Ford Motor Company. However, their approach was different in comparison...
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...❖ Introduction Canadian Red Cross society is a non profit organization which works to improve the lives of the people throughout Canada. They provide help and assistance to millions of people in Canada by providing health service, injury prevention and preparing for disaster. Its soul mission is to execute blood supply, blood products for Canadians. It works for blood safety and security. ❖ Canadian Red Cross In the year 1909 the Canadian red cross society went through a serious tainted blood scandal. Canadian who did blood transfusion were contracted with HIV, and Hepatitis C. More than 1000 Canadian died because of HIV and around 20000 were in contact of Hepatitis C virus. The public trust on Canadian red cross destroyed. The federal government laid down an inquiry commission called Krever commission which was headed by Ontario court justice Krever. The Krever commission submitted a detailed report based on blood scandal and recommendations changes were laid on Canadian red cross and they were made to pay a fine of 4000 dollar. ❖ Stake Holders ▪ Federal Government ▪ Provincial Government ▪ Canadian Red Cross ▪ People who get infected ▪ Physicians ▪ Dr. Pierre Duplesis ❖ CSR Pillar ▪ I think that they violated ethical behaviour as one of the pillar because Canadian red cross failed to do the blood testing and screening ▪ They were negligent in providing remedies and health of the public ❖ New Canadian...
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...“Cross Cultural Communication” “Everyone has a culture. Americans struggle to understand their own culture which leads to difficulties in learning effectively about cultural differences”-stated by The Cross Cultural Communications for Healthcare Professionals. As a Texan born and raised learning how to cross communicate with others can be challenging but can be done. Today I will be giving you a insight on how cross cultural communication is very important in the healthcare industry and even in our everyday living. To start off, as a nurse assistant communicating with residents that couldn’t speak or even read English was a problem trying to administer medications, take vitals and hold a conversation. But eventually it became easier with dedication and a few mistakes made. I won’t say it is easy but it gets better with time and giving it more than one chance. Often people misjudge others because of their appearance, what they eat or how they sound when they speak. But in reality we all make a first impression on someone or something. Getting to know someone and about their history is pretty interesting and teaching someone about yourself and your background is a great way of communicating. Here are (5) important skills to me to remember when communicating with people of the world. First, Gain Respect, the ability to express respect for others is an important part of effective cross cultural communication. Everyone...
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...Cross-Cultural Communication Matrix University of Phoenix Com/285 December 16, 2010 Cross-Cultural Communication Matrix Cross Cultural Communication Country Preferred communication style Non-verbal communication practices Business communication norms Strategies to increase cross-cultural communication Saudi Arabia South Africa China Saudi Arabia Arab’s communication style is more elaborate, as they make use of various phrases while communicating. Therefore, Arabs are said to be expressive. They are said to be extravagant in exaggerating. Arabs also rely on non direct communication. Silence is used as a non verbal communication practice and it shows thoughful observation. Gestures and facial expressions are important non verbal communication practices as well. Eye contact is also important to the Arab businessmen. If a person maintains eye contact, this shows his sincerity and truthfulness. Business should be in coherence to the culture of the country. It is important to make prior appointments for making business dealings. Thursday and Fridays are off in Saudi Arabia. Therefore, buiness communications should not be done on these days. Face to face interaction is highly favored. (Gorrill, 2007). It is important to understand the particular culture of a country. So, reading about the specific culture and getting information through books or internet will help in increasing the cross cultural communication. Introduction of training videos...
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...CROSS-CULTURAL/INTERNATIONAL COMMUNICATION Photo by: Yuri Arcurs Business is not conducted in an identical fashion from culture to culture. Consequently, business relations are enhanced when managerial, sales, and technical personnel are trained to be aware of areas likely to create communication difficulties and conflict across cultures. Similarly, international communication is even further strengthened when businesspeople can anticipate areas of commonality. Finally, business in general is enhanced when people from different cultures find new approaches to old problems creating solutions by combining cultural perspectives and examining the problem at hand from each other's differing cultural perspectives. ETHNOCENTRISM Problems in business communication conducted across cultures often arise when participants from one culture are unable to understand culturally determined differences in communication practices, traditions, and thought processing. At the most fundamental level, problems may occur when one or more of the people involved clings to an ethnocentric view of how to conduct business. Ethnocentrism is the belief that one's own cultural group is somehow innately superior to others. 1 It is easy to say that ethnocentrism only affects the bigoted or those ignorant of other cultures, and so is unlikely to be a major factor in one's own business communication. Yet difficulties due to a misunderstanding of elements in cross-cultural communication may affect...
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...Grant Proposal Kristen McReynolds, Crystal Rabauliman-Reyes, Tracy Glass, Mareayna Caine, Amanda OConnell BSHS/452 Adam Robe American Red Cross Letter of intent 1. What is the purpose of this letter of intent? Whom is it being sent to, and what is the fit? The purpose of this letter is to gain financial support along with additional donors to help end suffering among individuals. With extra financial support we can market to our donors in a more intense yet capturing way. 2. What year was our organization founded? What year was it incorporated? The American Red Cross was founded in 1881 by Clara Brown 3. What is the mission of our organization? To prevent and help end human suffering by mobilizing the power of volunteers and the generous support of donors. 4. What are the long-term goals for our organization? Strenghten fundraising strategies, manage change, improve volunteer rate, insure long term financial ability. 5. What programs do we provide that support these goals? Disaster services, youth programs, international services, mobile blood banks, food and nutrition programs, 6. What community need are we seeking funding to address? To gain an ongoing relationship with the community and gain more consistent donors. 7. In our opinion, how is this need related to our programs, long-term goals, and mission...
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...businesses have with telecommunications, has allowed Worldwide Telecommunications, Inc. to grow both local and international. The use of devices like cell phones, satellite TV, computers, and the Worldwide Web has allowed businesses to branch out to other countries, which is beneficial in creating a bigger cliental, but this can create problems like cross cultural communication. When building relationships with other countries, it is important to understand the cultural differences. Communication between two different cultures can have problems in both verbal and nonverbal communications. For example, in some countries like the United States, effective nonverbal communication is eye contact when speaking to someone, in countries in South Asia direct eye contact can be look at as aggressive and rude. Communication styles are also different when conducting business with other countries. Some cultures have a more aggressive approach to communicating with superior colleagues, in which some cultures are passive concerning communicating with a superior when generating ideas and they can become passive and not feel comfortable sharing ideas. Another cross cultural communication that is very different from culture to culture is building trust. For example, in the United States, trust comes from reputation and work ethic at work. When someone is consistent at work and always finish his or her tasks on time and with good results, he or she built trust with higher management. In many other parts...
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...10 Incorporating Cross-cultural Communication in ELT: A Pedagogical Approach ■ Y. Suneetha Rajeev Gandhi Memorial College of Engineering & Technology, Nandyal G.M. Sundaravalli Sri Venkateswara University, Tirupathi ABSTRACT: Cross-cultural communication has become ever more significant through the globalization of markets, affairs of nation-states and technologies. Consequently, the cultural quotient (CQ) is becoming increasingly important, especially in the context of the changing dynamics of work culture around the world. This paper makes a case for the need to pay attention to intercultural communication and discusses some specific approaches and strategies in the teaching of intercultural communication in the classroom. These approaches include addressing issues like learning to honour one’s own culture and sharing it with others while developing a capacity to be open to other cultures. Other strategies include progressing from an ethnocentric to an ethno-relative state of understanding and acceptance of cultural differences and increasing one’s ability to communicate with non-native speakers. Specifically, classroom practices and strategies suggested include intercultural explorations, use of texts, films, short stories and other multi-media resources, contrastive case studies of cultures, group encounters and role plays. Introduction Sir Francis Bacon said that if a man was gracious and courteous to strangers, it showed that he was a citizen of the world, and...
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...Cross-Cultural Perspectives People depend on energy on a daily basis. The fuel from energy is used in daily activities rather personal or business. The more the demand for energy increase the harder it is to locate the supply for it. British Petroleum, also known as BP, is a company that provides energy services to different countries. BP is a global organization that focuses on production, refining, distributing, trading, and exploration of energy. The industry of energy is defined by challenge. It must be determined how to meet the supply of demand. BP has increased their reserves and the need to diversify. BP experienced a horrific accident in April 2010, which was named the Deep-water Horizons. The company was responsible for an oil spill that occurred in the Gulf of Mexico in April 2010. This spill will have a lasting economic, personal, and environmental effect on those involved in it. Many workers, individuals, and businesses were impacted along the coast lines. For workers, those who worked on tugs, barges, oil rigs, or fishing/shrimp boats lost wages and time off work because of the oil spill. Individuals, or residents, that lived along the coast line may experience health issues because of the chemicals and toxic fumes that were released as a result of the oil spill. Property owners may have damage to their land if any of the chemicals was washed up and came in contact with the soil. Businesses around the coast line, especially fishing and tourist,...
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...How does building a community affect the value of an organization? Red Cross is a significant and respected role model, which gains more clients and customers each year. Red Cross uses its employees and volunteers to help the public be prepared to respond to disasters and personal emergencies. The Red Cross provides training in lifesaving skills such as CPR and first aid, collects, and distributes half the nation's blood supply, and helps victims of more than 67,000 disasters. The skills the Red Cross uses helps to make learning about the community's needs, which make them more productive. - A general sense of goodwill, friendliness, and positivity is fostered within the community. Red Cross is careful not to anything that will cost the community money or burden it in any other way. They really get to more about the community with the help they provide, which makes working with the community's more understanding. Red Cross bases their community values on their Influencing behavior in the community through these: “The values that the Movement has formally stated to be of importance for promotion are : the protection of life, health and human dignity • respect for the human being • non-discrimination on the basis of nationality, race, gender, religious beliefs, disability, class or political opinions • mutual understanding, friendship, cooperation and lasting peace among people • service by volunteers” Fiedler contingency model proposes more that the group cannot perform...
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...STUDENT ASSISTANTS: THEIR PERCEIVED EFFECTIVENESS IN RENDERING SERVICE AT THE SELECTED OFFICES OF HOLY CROSS OF DAVAO COLLEGE ________________ A Research Paper Presented to The Faculty of the Education Department Holy Cross of Davao College ________________ In Partial Fulfillment of the Requirements Introduction to Educational Research ________________ by Albasin, Maria Theresa G. Cuesta, Vanessa B. Gravillo, Flora Mae P. Lumanas Joan Mae N. Saraum, Mark Anthony Approval Sheet This research entitled “ Student Assistants: Their Perceived Effectiveness in Rendering Service at the Selected Offices of Holy Cross of Davao College” submitted by Maria Theresa Albasin, Vanessa Cuesta, Flora Mae Gravillo, Joan Mae Lumanas, Mark Saraum in partial fulfillment of the requirements for the subject Education 7 (Introduction to Educational Research) has been examined and recommended for acceptance and approval. Dr. Oscar Cervales Dr. Thelma O. Alderite Dr. Bernardita Aberion Panelist Panelist/ Instructress Panelist i Acknowledgment ...
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...Cross culture 1 Cross Cultural Communication Natalie Ramirez-Reeves Bus 285 Chris A. Marshall May 2, 2011 Cross Cultural Communication | Country | Preferred communication style | Non-verbal communication practices | Business communication norms | Strategies to increase cross-cultural communication | India 9 | Prefers to communicate face to face rather than the electronic forms of communication. Eye contact is important. | Any type of affection in public is not tolerated. Pointing fingers is disrespectful; usually means someone’s upset, touching means friendless, like a touch to the arm. | Having a title in business is very important. They know many languages. No is considered rude or harsh. | 1) Learn different languages 2) Learn about different cultures 3) Think before you speak 4) Work on body language 5) Use the Internet or ask individuals who may know the different social norms. 6) Avoid Acronyms 7) Improve reading and listening skills | Russia 6 | Conversation context is more important than giving information. Not much for using a lot of expressions. High context communication. | Firm handshakes are respectful. Giving thumbs up is a good gesture. Do not shake hands over a threshold. | Don’t take refusals lightly.If you speak load in public it is considered inconsiderate. Prefers intellectual conversations | | Canada 1 | Does not like to speak of personal lives with business partners or prospective. Rather speak verbally. Speak...
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...Cross-cultural communication can be difficult in some countries because what is acceptable in one culture may be unacceptable in another. When people are immersed in an environment where facial expressions such as eye contact and body gestures are alien to their own experience, they may suffer from disorientation and frustration. Therefore, it is significant to learn the body language of different cultures. This essay focuses on the use of nonverbal communication in North America, Thailand, and some other parts of the world. Facial expression is the most important source of nonverbal communication in all cultures. However, sometimes it can be hard to interpret the meaning through facial cues. Since there are many facial expressions, such as those for happiness, sadness, fear, and anger, it may be hard to distinguish which expression the person is trying to convey. According to Carey’s report, “facial expressions [are the most] obvious ones [that] can be very misleading, because most [people] are pretty good at covering a lie” (350). In North America, people pay much attention to facial expressions during interactions because it helps them to understand what the other person is trying to convey. Eye contact is a crucial aspect of communication, and it is a valuable source of information in many cultures. Levin and Adelman state, “[in] a conversation too little eye contact may be seen negatively because it conveys lack of interest, inattention...
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...Asian Social Science October, 2008 A Cross-cultural Study of Daily Communication between Chinese and American -- From the Perspective of High Context and Low Context Jianeng Wang Foreign Languages College, Zhejiang Gongshang University, Hangzhou 310018, China E-mail: jianeng101@163.com Abstract In cross-cultural communication, ignorance of contexts usually leads to misunderstanding and conflicts. Based on Edward. T. Hall’s notion of high-context and low-context, this paper aims to generalize the basic distinctive characteristics of the two contexts by analyzing the actual cases in daily communication between American and Chinese. This paper also tries to conclude some tips for communication crossing the two contexts in accordance with the case analysis. Keywords: High-context, Low-context, Communicatio, Culture 1. About Hall’s high-context and low-context Context is important in all communication, but it is relatively more important in some situations than in others. There are also significant differences across cultures in the ways and the extent to which people communicate through context. One of the main distinctions between cultures has been the notion of high and low context cultures, proposed by the American anthropologies Edward. T. Hall in his 1976 classic, Beyond Culture (Hall, 2000). 1.1 What is high/low-context? Edward T. Hall has described cultural differences in the use of language and context in communication. He calls communication that occurs mostly through...
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