Premium Essay

Cs Automated

In:

Submitted By rogersmike2500
Words 281
Pages 2
Automated Customer Service: Advantages Outweigh Disadvantages

The marketplace in the world today is more competitive than ever before. Businesses are trying to increase profits and lower operating costs. Stockholders are insisting that companies make money, thus increasing their stock portfolios. Consumers are busier than at any point in the history of man. They work longer hours and try to squeeze more extracurricular activities into their evenings. Into this arena has come the automated customer service system.
Automated customer service has brought many advantages to today's businessmen and consumer alike. It has decreased consumer waiting times, enabled businesses to lower operating costs, and eliminated the middleman. While it is not bug free no new innovations are. The telephone was not perfect when it was invented, and I'd be willing to bet that the light bulb burned out a few times at the most inopportune moment before it was perfected.
As with all of these things, the automated customer servant will need time to be fully developed. One thing that is certain however, it does offer us many advantages. The consumer no longer has to deal with a worker. There's no call for getting into an argument over the phone; this would be a little absurd considering that it is a machine that is being talked to. Not that I have ever yelled at an inanimate object because it wouldn't do what I wanted it to do. The most important advantage the automated attendant offers in my humble opinion is the decreased waiting times. This allows the consumer the luxury of not being kept on hold while waiting to speak with a human operator, who may or may not provide good

Similar Documents

Free Essay

Every

...Thinking Styles Test - 'Word' document Read each set of words and tick the two in each group that best describe you. 1. A. I am imaginative. B. I like finding things out. C. I am realistic about things. D. I like puzzles. 2. A. I am organised. B. I am happy when things change. C. I like to ask questions about things. D. I like finding things out. 3. A. I like discussing and arguing. B. I like to get to the point. C. I like making things and thinking in new ways. D. I like seeing how things fit together. 4. A. I get on well with people. B. I like to do things with my hands. C. I like school work. D. I am adventurous 5. A. I am precise. B. I am flexible. C. I like things to be organised. D. I am inventive. 6. A. I like to share things and ideas. B. I like everything to be in order. C. I am sensible. D. I like to be independent. 7. A. I like to do better than other people. B. I like things I do to be perfect. C. I like working with other people. D. I think in a logical way. 8. A. I like thinking and talking about things B. I care about peoples' feelings. C. I am hard-working. D. I like to take risks. 9. A. I like reading. B. I like people. C. I like solving problems. D. I am good at planning and organising. 10. A. I am good at memory work. B. I am good at joining up ideas. C. I am good at sorting-out problems. D. I am good at coming up with new ideas. 11. A. I like to change things. B. I am good at making decisions. C. I am good at thinking on my...

Words: 814 - Pages: 4

Free Essay

Rooms Division Operation

...1.2 Roles and responsibilities of accommodation: Front Desk administrator and Staff The front desk staff will take suspicions by phone, cancel reservations, check in visitors, check guests out, and keep the front reception desk area and entrance hall clean and respectable. As a front desk negotiator, you may be necessary to help in other areas of the hotel, such as cleaning, during demanding seasons or if staff is short-staffed .You will be in charge for large amounts of cash, authorizing guest refunds, and attractive care of any guest complaints or room issues. Housekeeping Staff and Laundry Housekeepers are in charge for the sanitation of all rooms in such a way that a guest would not appreciate someone had just checked out of the space earlier that same daybreak. You will also stripe all linen off each double bed and make each bed according to the hotel principles. The guest rooms are carefully cleaned and clean before a guest arrives. Smaller hotels may need the housekeepers to do the laundry, which will require you to wash, dry and fold all linens, as well as sheets, pillowcases, comforters and blankets. As a laundry person, you would be requisite to also take away stains that may be in any linen, when potential. Hotel receptionists, like hostesses in a bistro, are the first contact a person has when incoming an organization. A Hilton and Marriott hotel receptionist gives a first intuition of the entire hotel. Helpful, personable, specialized and efficient overhaul...

Words: 374 - Pages: 2

Free Essay

Operations Research- Queuing Model

...QUEUING THEORY HISTORY • Queuing theory had its beginning in the research work of a Danish engineer named A.K. Erlang. • In 1909, Erlang experimented with fluctuating demand in telephonic traffic. • 8 years later, he published a report addressing the delays in automatic dialing equipment. • At the end of World War II, Erlang’s early work was extended to more general problems and to business applications of waiting lines. M/M/1 SINGLE - CHANNEL WITH POISSON Azenith Cayetano THE M/M/1 NOTATION REPRESENTS: Arrival distribution Service time distribution M = Poisson M = Exponential No. of service channels open m = 1 QUEUING EQUATIONS: λ = mean number of arrivals per time period (for example, per hour) μ = mean number of people or items served per time period SAMPLE PROBLEM 1 Angie is the Branch Manager of Citibank Lagos and she wants to improve the service of the bank by reducing the average waiting time of the bank’s clients. She was able to determine the average arrival and the average number of clients serviced per hour.  How many clients are in the bank at any given time? How much time does a client spend in the bank? How many clients are waiting to be served? How much time does a client spend waiting?  What is the probability that the teller is busy? What is the probability that there are no clients? DATA TABLE Given Description Value m λ μ Number of tellers Arrivals per hour Serviced per hour 1 11 12 1. Compute the...

Words: 2416 - Pages: 10

Free Essay

Weerttghh

...Chapter 2 An Overview of Formal Methods Tools and Techniques The goal of this chapter is to give an overview of the different approaches and tools pertaining to formal methods. We do not attempt to be exhaustive, but focus instead on the main approaches. After reading the chapter the reader will be familiar with the terminology of the area, as well as with the most important concepts and techniques. Moreover the chapter will allow the reader to contextualise and put into perspective the topics that are covered in detail in the book. Why do we need an overview of formal methods? Why not just study one rigorous method for software development? This is a very pertinent and legitimate question. The behavioural essence of software is not captured by a unique unified mathematical theory. Such a general foundation is unlikely to exist. Think for instance about the diversity of programming language paradigms and theories, and the resulting jungle of existing computer programming languages. Is there a definite paradigm (or, even, language) that makes obsolete all the other ones? Clearly not. Different languages will be chosen by different people to solve the same problem, and someone may well use different languages to solve different problems. Similarly, depending on the goals of the software designers and of the verification process, one may prefer a theory over another one, and even use more than one theory (and related formal methods techniques and tools), in the context of the development...

Words: 13418 - Pages: 54

Premium Essay

Electronic Banking

...CONTENTS S.No. Title 1 Introduction 1.1 project background 1.2 Problem statement 1.3 Project objectives 2 Project Deliverables 2.1 Introduction project management and 2.2 planning 2.3 Analysis 2.4 Design 2.5 Implementation 2.6 2.7 3 Testing Evaluation Research 3.1 Research on strategy 3.2 Research on similar project 3.3 Research on methodologies Research on Development 3.4 tools 4 References Page Number 1 1 3 3 3 3 4 5 5 6 7 8 8 8 8 9 12 14 1 THE WORKING OF ATM Chapter 1: Introduction 1.1 project background Automated teller Goods (Automatic teller equipment) will often be a growing number of utilized these days as a possible easy and simple, hassle-free assortment with regards to guide Tellers. However, there may be present research upwards with regards to quite a few apparent many different numerous insecurities by way of ATMs, their own features and the way they may be successful. This kind of forms identifies what sort of financial institution works usually in addition to signifies specific issues regarding security through employing these kinds of Cash machine gadgets. Evaluation signifies that existing Bank techniques appear to offer we “security through obscurity” instead of the a lot encouraged “open, specialist review” strategy. This may at risk of become due to Financial institution businesses never improving their unique executive so that we can preserve computability along with ATM machine vendors. Work with a considerably guarded style concerning financial...

Words: 5025 - Pages: 21

Premium Essay

Banking

...The article presents a study which aims to analyze the role of information technology (IT) in the Indian banking industry. Indian banks are investing heavily in the technologies such as automated teller machine (ATMs), net banking, mobile banking, tele -banking, credit cards, debit cards, smart cards, call centers, CRM, data warehousing etc. It is essential to evaluate the impact of information technology on the performance of Indian banks in terms of extended value added services and customer satisfaction thereby. Foreign banks and Private sector banks which took more IT initiative, were found to be more efficient and more competent force than public sector banks in India. Based on the article, technological innovations have enabled the industry to open up efficient delivery channels. It is said that IT has helped the banking industry to deal with the challenges the new economy poses. The study examines the views of banking customers on the implementation of IT in banks. According to the author, private and foreign banks use more IT-related banking services than public sector banks. Keywords and Abbreviations: Awareness level, Banking sector, Customer Satisfaction, ITeS, Security ATM – Automated Teller Machines / Any Time Money CBS – Core Banking Solution IAM – Investment and Assets Management CRM – Customer Relationship Management GRC – Governance Risk and Compliance IDRBT - Institute for Development and Research in Banking Technology...

Words: 318 - Pages: 2

Free Essay

Bank Account Opening Information System

...Information Systems Description Assignment Business Information Systems 100 School of Information Systems Curtin University 23/7/12 • v4.0 Student and Workshop Details | | | |Information |Enter Your Details | |Student Name: |Thet Khant Oo | |Student Number: |16187025 | | | | |Assessment Item: |IS Description Assignment | |Institution / Location: |Curtin Singapore/Singapore | | | | |Workshop Leader Name: ...

Words: 1767 - Pages: 8

Premium Essay

Use Cases

...Running head: ASSIGNMENT 2: USE CASES Assignment 2: Use Cases Lawrence A. Mayo, Jr. Dr. Johnnie E. Drake CIS 210 11/4/12 Abstract Your abstract should be one paragraph and should not exceed 120 words. It is a summary of the most important elements of your paper. All numbers in the abstract, except those beginning a sentence, should be typed as digits rather than words. To count the number of words in this paragraph, select the paragraph, and on the Tools menu click Word Count. Assignment 2: Use Cases A use case is a methodology that is used in system analysis as a means to identify, clarify, and organize system requirements. The use cases has make up of several possible sequences for users to interact with a system of a particular environment that is in relation to a particular goal. There are a group of elements that the use case consists of, these elements in be in either the classes or interfaces category. Use cases give a description of how users will perform tasks. There are two main parts of a use case; the steps a user will take to accomplish a particular task on the ATM machine, and the way the ATM should respond to the user's actions. A use case will begin with a user's goal and end when that goal is fulfilled. A use case will describe the interaction sequence between a user and an ATM machine. Each use case captures the actor (the user of the ATM machine), the interaction (what does the user want to do?), and the goal (what is the user's goal?). Writing...

Words: 1139 - Pages: 5

Free Essay

Use Cases

...Use Cases Christopher Dole Professor Jennifer Merritt CIS210: Systems Analysis and Development 3 February 2013 A use case diagram demonstrates the uses and requirements of a process and its actors. When creating use case diagrams they should be simple and easy to understand so that all levels of outside users can see and understand the roles they have in the overall project (Chen, Slides 6,7). In my first use case we see a use case that addresses the actors and actions for an ATM withdrawal. The use case diagram is simplified and shows how a customer will use an ATM machine to request a withdrawal. It shows the initial interaction in which it is understood the customer will need to enter their ATM Card and provide their PIN to gain access to the account information that is magnetically stored on their card. The high level overview shows a real basic path of the customer requesting a withdrawal and the ATM sending the request to the bank where it receives a confirmation or denial of funds available and then a response is sent to the customer in the form of approval and funds dispersed or a denial. Both will provide a receipt to the customer with the updated balance information or reason for denial. This simple image would be something to provide an Administrator or the like who would be interested simply in the quick path of what is expected. The next UML diagram I included breaks the USE Case into a more specific pattern that shows the events that will take place within...

Words: 1948 - Pages: 8

Free Essay

“the Effects of Road Traffic Congestion on Residential Decision- Making of Inhabitants of the City of Accra- a Case Study of Communities Along Three Congested Routes”

...Topic: “The effects of road traffic congestion on residential decision- making of inhabitants of the city of Accra- A case study of communities along three congested routes” Transportation is essentially a response to the mobility needs of people, and this must be done in a timely fashion in order for people to realize its full benefits. Consequently, transportation plays a crucial role in the socio-economic and politico-cultural development of people and their communities. However, there are some related problems (such as congestion, mobility gaps, urban sprawl, and emissions amongst others) that come with it. In Ghana, transportation is almost synonymous with road transport as it is the major means by which peoples’ mobility needs are answered on daily basis. Road traffic congestion in the city of Accra has almost become an’ acceptable norm’ since residents have to live with this phenomenon every passing day of their lives. The factors responsible for this trend are as follows: growth in the population of Accra over the last 15 years (and this has been estimated to double in the next 20 years) associated with a continuing trend of reduction in population density; expansion in built-up area; growth in per capital income (which has also been estimated to have increased five folds over the last 15 years) with a concomitant increase in car ownership. Currently over 70% of major roads in Accra and Kumasi-the two biggest cities in the country- are said to be congested and should the...

Words: 567 - Pages: 3

Free Essay

Use Case Atm

...ase CIS210: Systems Analysis & Design Week 6/Assignment 2: ATM Use Case November 15, 2015 The use case in this narrative describes the process and flow of data when a bank customer uses their debit or credit card when withdrawing funds from their account. The use case actors in this scenario are the bank itself and the customer. As a pre-verified condition, the following has already been introduced or pre-existing already within the bank location: a network connection within the bank and to the ATM, an ATM on-site and cash available for withdrawals from the ATM. * In this use case, the ATM withdrawal is consistent with that of data flow and customer selected options, similar to the process of a flow chart. This particular use case scenario, the following events are completed to withdraw funds from an ATM account: (Step 1) The use case begins when a customer inserts their debit/credit card into the ATM. (Step 2) After use case is initialized, the ATM network must validate the customer by requesting for card PIN. (Step 3) Various options are presented for the customer including balance, transfer, withdrawal, fast cash, etc. As part of this use case scenario, the customer wants a withdrawal transaction from the ATM. (Step 4) Customer selects “Withdrawal” from the available accounts shown on ATM display. (Step 7) ATM displays the amount a customer may withdraw with pre-determined amounts ($10, $20, $30, etc.) or “Other” option for customer to request a specific amount...

Words: 1393 - Pages: 6

Free Essay

Working Capital

...Business Plans Handbook Business Plans A COMPILATION OF BUSINESS PLANS DEVELOPED BY INDIVIDUALS NORTH THROUGHOUT AMERICA Handbook VOLUME 16 Lynn M. Pearce, Project Editor Business Plans Handbook, Volume 16 Project Editor: Lynn M. Pearce Product Manager: Jenai Drouillard Product Design: Jennifer Wahi Composition and Electronic Prepress: Evi Seoud Manufacturing: Rita Wimberley Editorial: Erin Braun ª 2010 Gale, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. This publication is a creative work fully protected by all applicable copyright laws, as well as by misappropriation, trade secret, unfair competition, and other applicable laws. The authors and editors of this work have added value to the underlying factual material herein through one or more of the following: unique and original selection, coordination, expression, arrangement, and classification of the information. For product information and technology assistance, contact us at Gale Customer Support, 1-800-877-4253. For permission to use material...

Words: 121839 - Pages: 488

Premium Essay

Banking

...1. EXECUTIVE SUMMARY The project proposal is devoted to studying the current situation in the banking sector Nepal and to revealing of its core dependencies and potential risks in particular. The problem of the project is based on the statement that the banking sector in nepal exists only at rudimentary level because it has evolved difficult transition from highly centralized and planned economy to government-sector dominated, commodity-focused market economy of today. This project of “Banking" will give us the platform to use the software for basic banking purposes ranging from cash withdrawls to cash deposites.Using this software,customoers can access their bank accounts in order to make cash withdrawals,debit card cash advances and check their account balances.Moreover it also provides us with the background and infrastructres to run an ATM card. Through the project the focus has been on using the ATM on a simple and reliable manner which makes use of normal database and input/output operations to give the desired results to the customer. This project is based upon the basic uses and functioning of the ATM as a whole where a customer can create a bank account, deposit his/her balance and retrieve money using a credit or a debit card. Banking system software keeps the day to day transaction record as a part of complete banking.It can keep the information of the account type,account opening form,deposit and withdrawal and searches the transacton,transaction reports,individual...

Words: 1152 - Pages: 5

Free Essay

Life

...**Club IT** Club IT, Part 3 Club IT customers are using more of the new technology now. They are using the newest advanced technology to better themselves. I think that to keep business growing within the Club IT, they need to create a website. The website will be for them to be able to purchase tickets, get information about what Club IT really do its meaning and if any events are going on customers will be able to look at the website all day at any time. The site can ensure that their regular customer be able to create them an existing account to where they can be able to purchase tickets at a low price instead of the normal price. In thinking of opening up a new Club IT we will have to do a lot of thinking and research on making sure that our business will continue to grow. We will offer twice as much beverage and other drinks to our customers. Some of the things we will have to be ready for would be establishing a new division may create a new organizational design. New manufacturing units, engineering groups or international locations may need distinct managerial and chain-of-command requirements than the ones used in the primary business. A new division allows the creation of different employee requirements, operating goals and product requirements. New divisions may overcome governmental objections for international expansion. Furthermore, the people in this organization would be the customers, Lisa, Ruben, and I. Club IT aim to serve people of the local area...

Words: 1798 - Pages: 8

Free Essay

Bank of America

...Shuntres L. Willis Global Mkt. 3420 Dr. George Nakos 19 November 2012 Diebold 1. Why do you think Diebold choose this mode of expanding internationally? What were the advantages and disadvantages of this arrangement? Diebold was able to use Philips first and then IBMs distributions systems and gained knowledge about international markets, and reputation. By the 1970s and 1980s the growth of the Diebold was driven by the rapid expectance of ATM in the USA. The company initiated to sell ATM machines in foreign markets in the 1980s. Diebold forged a distribution agreement with the large Dutch multinational company Philips. With this agreement, Diebold manufactured ATMs in the United States and exported them to foreign customers after Philips had made the sale. Therefore, the company selects the entry mode of exporting which is usually the first step for a firm which intend expanded internationally. The advantage is a foreign consumer could trust IBM more easily than a brand of which it never heard of, and the disadvantage were that Diebold could not control the attention its products received from Philips and IBM. 2. What do you think prompted Diebold to alter its international expansion strategy in 1997 and start setting up wholly owned subsidiaries in most markets? Why do you think the company favored acquisitions as an entry mode? Diebold faced a saturated domestic market and increasing foreign demand, especially in developing countries like China, India and...

Words: 701 - Pages: 3