...the theoretical framework of CSR evolves, there is increasing focus on the interaction between internal capabilities and business activities with the external environment. Aras and Crowther (2007) integrated key attributes of sustainable activities, namely Societal influence, Environmental impact, Organisational culture and Finance, in conjunction with internal-external and short-term long-term context to develop the sustainable development guiding framework for corporations, i.e. Model of Sustainable Development. Visser (2010) proposed the concept of CSR 2.0, highlighting five dimensions (C)reativity, (S)calability, (R)esponsiveness, (2) glo-cality and 0) or circularity as the five targets for future CSR activities. Unilever’s CSR efforts in 2012 are analysed using the above models and short conclusions are drawn about the effectiveness and overall accountability and transparency achieved by the company. Model of Sustainable Development Theoretical Background Many executives are realising that an enterprise’s environmental and societal impacts influence business long term viability as much as financial performance (Lawler and Worley, 2012). This trend is clearly presented in a recent study by the United Nations (2013) since 96% of surveyed CEOS believe that sustainability is crucial to future success of their companies and they have certain plans to ensure sustainability. Owing to the importance of sustainability in contemporary business, it is of utmost important for...
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...CSR also known as Corporate Social Responsibility, is aims to ensure that companies conduct their business in such a way that is ethical. This means that a company should take into account their social, economic and environmental impact as well as consider the human rights also. The organizations that introduces CSR behaves more ethically and contribute to economic development. Many organizations do a lot to contribute to the society and environment. Companies express their citizenship through different practices like waste and pollution reduction, by contributing in social and educational programs (Horrigan, 2010). If an organization implements the CSR concept in a proper manner, it will benefit them in many ways: It can bring them a competitive advantage, like increase in their capital and market, increase in their profit and sales, saves operational costs, improvement in quality as well as productivity, efficient base of human resource, improve their brand image and also their reputation, increased customer loyalty, etc. Sustainability is necessary for an organization's success. It is a question of debate from past many years that should Corporate Social Responsibility be mandatory. This is a vision to become ethical and value driven society, it is easy to say, but difficult to implement. If CSR becomes mandatory it will be very beneficial for them as: CSR means contributing to the society either through company's products, services or operations or by any of its deeds and...
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...BUSINESS ETHICS AND CSR IN THE CONTEXT OF SAMSUNG ELECTRONICS 1.0 Introduction In the 21st century of business, there are number of factors apart from the financial figures that play a vital role for the success story of the business corporations. These factors include the culture adopted by the business, philosophy of the management of the company, code of ethics and standards followed by business. The presence of all of these factors in the business’s ethical guidelines has a significant impact on the ability of the business organisations to perform well on the long term basis. In this report the Samsung Electronics’ ethical issues are studied along with the importance of the business ethics and Corporate Social Responsibility (CSR) practices adopted by the business organisations. The upcoming sections of this report present information about the meaning and importance of business ethics which is followed by the description of the violations of the ethical issues by the Samsung Company and the also the role of Samsung management in promoting CSR and overcoming ethical issues. 2.0 Meaning of Business Ethics The primary objective of each and every business organisation is to run business for the purpose of profit as well as the maximisation of owners’ wealth. Profit can be maximized by selling goods and services at reasonable prices and as far as wealth is concerned this can only be maximized if business follows the required ethics. The term business ethics...
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...otherwise confusing ethical issues. 1. Recognize that there is a problem. This step is critically important because it forces us to acknowledge that there is an issue that deserves our attention and helps us separate moral questions from disagreements about manners and social conventions. For example, being late for a party may be bad manners and violate cultural expectations. However, this act does not translate into a moral problem involving right or wrong. On the other hand, deciding whether to accept a kickback from a supplier is an ethical dilemma. 2. Determine the actor. Once we’ve determined that there is an ethical issue, we then need to decide who is responsible for addressing the problem. I may be concerned that the owner of a local business treats his employees poorly. Nonetheless, unless I work for the company or buy its products, there is little I can do to address this situation. 3. Gather the relevant facts. Adequate, accurate, and current information is important for making effective decisions of all kinds, including ethical ones. Details do make a difference. In deciding whether it is just to suspend a student for fighting, for instance, a school principal will want to hear from teachers, classmates, and the offender to determine the seriousness of the offense, the student’s reason for fighting, and the outcome of the altercation. The administrator will probably be more lenient if this is the offender’s first offense and he was defending himself. 4. Test for right-versus-wrong...
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...Submitted to: MADIHA AWAIS Submitted by: Razia Liaqat BBA02121028 Adil Qamar Noor bba0212102 ASSIGNMENT: Corporate social responsibility and Business ethics LAHORE BUSINESS SCHOOL ATLAS HONDA Atlas Honda limited being Japanese, always believes in quality leadership customer and satisfaction of share holders. The executives and managers at AHL are keen about the staff cooperation and dedication. That’s why promoting teamwork culture is the core activity of the company. The vision of AHL as follows: Vision: “To remain Market leader in the motorcycle industry, emerging as a global competitive centre of production and exports.” Mission: Mission statement is that statement which further reveals the practicalities of any organization, comparable to its vision statement. The mission statement at AHL is below: We see the world through the eyes of dreamer .because we are a company founded by a dreamer .and we are a company built on a dream. PRODUCT: Honda CG 125 Specifications: * 125 cc 4-stroke engines generates * 11-Horse Power with low fuel consumption. It is ideal for high speed, long runs and rough pathways. * Honda CG125 has a CDI Ignition System and a 12-volt battery (instead of 6-volt). The headlight and indicators...
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...[pic] Published on GreenBiz.com (http://www.greenbiz.com) [pic] Why CSR is Essential in the Real World of Business By Thomas Lyon Created 2010-09-20 03:30 In a recent op-ed piece in The Wall Street Journal, my colleague Professor Aneel Karnani explained why he thinks corporate social responsibility (CSR) is at best irrelevant and probably socially damaging. The heart of his argument lies in the assumption of a neat separation between markets and politics. In this idealized world, politics can be counted on to deliver the regulations needed to rein in corporate greed and malfeasance. Then corporations can safely be left in the hands of managers whose sole interest is maximizing profits. I have a lot of sympathy for this perspective. If politics really worked as advertised, it would make perfect sense to leave social issues to the deliberation of our elected officials. The problem with this perspective is that government failure is just as common as market failure. Certainly markets can fail because there are too few firms, consumers have inadequate information, or because pollution affects innocent bystanders who do not even buy the product that is polluting their air or water. But government can fail, too, sometimes because it is just too big and bloated to deliver what it promises. Often, government fails because of the vigorous lobbying efforts of special interest groups. Sometimes these groups extract special favors that protect them from foreign competition...
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...growth on international scale of a family owned business. In order to understand the case, several key components were identified, and were analyzed to see its text book validity. Each component is critically analyzed as the case study progresses. 1.1Introduction of the Firm As an entrepreneurial firm in 1996, Services has progressed immensely across the globe. Its chairman and founder Samir Fancy had a crystal clear vision and by disclosing it to every Tom, Dick and Harry of the firm, Services gradually progressed on international level. The firm is primarily an oil and gas industry services company, and is listed on the Muscat Securities Market in Oman. It has an excellent offshore fleet of vessels, and is counted among the world’s top ten in providing global oil and gas industry service. According to its official website (http://www.renaissanceoman.com), Services has over 12,000 employs, operating in over 16 countries. The 2012 revenue of the firm was US$ 0.67 Billion. Apart from this sector, Services also engages in several other services related sectors, such as marine engineering, media communication, and also engages itself in education and training. The firm also engages itself in Corporate Social Responsibility, by improving the standard of living of local community by promoting local employment, investing in local talents and supporting good causes in the community. It also invests 1 percent of their earnings in CSR programs. Summing this all, we understand that...
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...responsibility of a business is only to its proprietors and shareholders. Others believe that a business should be responsible for all of its activities that effect on the environment and civic. I strongly believe that CSR has become of important concern to the business world and that has been resulted in rising collaboration between governments, businesses and society as an entire world in last two decades. In this journal I will discuss the concept of corporate social responsibility and will give heated argument for CSR and statement against CSR. What is CSR? “Corporate Social Responsibility is an ongoing assurance by business to perform ethically and contributes fund for economic development while improving the value of lifespan of the employees and their relatives as well as of the local community and society at large ” CSR is usually established as the system through which a business accomplish an equilibrium of economic, environmental and social requirements, whereas at the similar time addressing the prospect of shareholders and stakeholders. In this logic it can be a considered as business management theory and aid, funding or charity. Even though that latter can also make a respected influence to poverty reduction and it will straight improve the status of a company and support its products and Brands,. There are different types of CSR 1. Environmental CSR: Which get attention on eco-issues such as temperature change. 2. Community based CSR: Industries work with...
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...Business and Corporate Social Responsibility Research Paper Bussines and Corporate Social Responsibility 1.0 Introduction: Corporate Social Responsibility means the way in which business firms integrate environmental, economic and social concerns into their culture, values, strategy, decision making and operations in an accountable and transparent manner and, therefore, leading to better creation of wealth, an improved society and better practices in the business organization. Activists, the media and governments all over the world have become adept by holding their organizations or enterprises to account for the social impacts of their actions. It is in this response that the use of Corporate Social Responsibility (CSR) has emerged to be one of the inescapable top priorities for various business leaders or managers all over the globe. However, the fact remains that many current approaches to Corporate Social Responsibility are quite disconnected from the initial strategy of various companies or firms using it. In order for business enterprises to contribute significantly towards their key competencies, then they should treat Corporate Social Responsibility as something that is central and vital towards their business strategy. The aim of this research paper is, therefore, to explain the importance of Corporate Social Responsibility in business organizations and ascertain how various organizations apply it to achieve various objectives of their business firms (Banerjee,...
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...article which states that “the only social responsibility of firms is to maximize profits.” Over the decades the concept of CSR has continued to grow in importance and is being recognized by many business leaders as an integral part of how they should and can run their businesses better. According to Cole et al. (2011, p.199), “CSR is defined as a concept whereby organizations consider the interests of society by taking responsibility for the impact of their activities on all stakeholders, including the environment.” It basically means that an organization focuses more on the well-being of others than it is required in an economic and legal sense. Competitive advantage is achieved when an organization has an advantage over its competitors towards customers, sales, profit etc. In my opinion, I believe adopting CSR policies can bring a competitive advantage to an organization. There are hundreds of studies and researches which prove this to be true. In today’s modern civilization, there is a growing demand for CSR’s as most stakeholders prefer organizations adopting these practices. In the IBM study (Pohle and Hittner, no date) “The majority of business executives believes that CSR activities are giving their firms competitive advantage, primarily due to favorable responses from consumers.” Therefore it is important for a business to satisfy the wants of the customers in order to bring a competitive advantage. Customers today want their companies to do more than...
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...* What is CSR? The debate over creating a permanent meaning over the concept Corporate Social Responsibility (CSR) has been going on for over 30 years now. This concept started in the 1950’s where Howard Bowen who was addressed as the Father of Corporate Social Responsibility, published his book Social Responsibility of the Businessman being the first person to come up with defining the concept (Carrol 1999). He stated that “It refers to the obligations of businessmen to peruse those policies, to make those decisions, or to follow those lines of action which are desirable in terms of the objectives and values of society” (Carol 1999). As time evolves so did the definition of CSR and other option were also created such as CSP, CED and more. These options act as contributions to the concept of CSR. Besides the change in time, different countries also have different point of views of CSR. As an example, in the Philippines CSR is a way for businesses to repay their customers for staying loyal to their business while in the United States defined CSR as just by being generous as through their belief that they might gain something in return of their charitable performance (Baker 2004). Moreover, during our research we found an article stating that traditional CSR is how a company interacts outside of the corporation. Other than showing signs of liberality or organizing special events for the public, companies that are or providing job opportunity, earning a large amount of profit...
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...Development of CSR Carroll (2008, pp. 19-46) relates that despite the provision of schemes prior to the 1950’s to improve workers’ conditons, it is difficult to conclude that the development of social programs by organzations for their workforce was solely as a result of the altruistic nature of the company. The establishment of these social welfare schemes served the dual purpose of reducing social ills which in turn increased efficiency in the workplace. Wren (2005), management hitosrian, cites two cases which depict debates sparked by the question of limted charter powers and the concept of management as a trustee of the stockholders’ property working together to create the 19th century legal basis for corporate philanthropy. In the first case, the company wanted to compensate employees due to job loss. Based on court rulings which would not be aligned with the concepts of CSR, the directors of the company should be more concerned with spending the company’s money solely for the purposes of business and that it should not be used for charity. In the second case however, the court’s decision would be more in line with CSR’s concept of social good where the purchase of land for a school, church and other social institutions would benefit the community in general. These cases highlight the ambiguity that is inherent in CSR’s definition in an attempt to distinguish between social good and protecting the interests of the company in relation to their employees. Business and Social...
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...Social Responsibility (CSR) is the commitment of corporations to improve economic development and better the lives of its employees and society as a whole. Since Corporate Social Responsibility was first introduced in the 1960s, businesses have developed a wide variety of programs and services that can help a corporation’s workforce, as well as the community, to live better, safer and healthier lives. While the primary goal of companies is to generate revenue, businesses have also accepted the challenge of taking on a greater responsibility for educating and servicing the general public in areas outside their realm of commerce. Arguments exist both for and against CSR. The Free Market view of Corporate Social Responsibility states, “The job of the business is to create wealth for shareholders.” Free Market followers see CSR as an insufficient use of resources which prevents businesses from increasing earnings at their highest potential. Dame Anita Roddick, a proponent of CSR, believes corporations should operate and exist for “the public good, not for private greed.” However, the unyielding fact remains that corporations exist to generate revenue. To be blunt, charities and philanthropic organizations exist solely for the purpose of assisting and educating the public and those less fortunate. The problem with the ideology of CSR is that it supports the philosophies of socialism which have historically failed so dismally. The major push for CSR is a reflection of American...
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...Companies mention CSR explicitly on their website: 53 percent of U.S companies 29 percent of French 24 percent of Dutch Companies that identified globally, 15 total: 13 in the U.S 2 in Europe (both by the same company, Nestle) Corporate community contributions: Contributions by U.S companies was more than ten times greater than those of their U.K counterparts (US, $4,831 billion, UK, $428 million) 1. The meaning of CSR: -It reflects the social imperatives and the social consequences of business success. -Carroll(1979,1991) systematized CSR, distinguishing economic, legal, ethical, and philanthropic responsibilities. 2. Theoretical analysis of the institutional bases of CSR (The national business systems approach and new institutionalism): -Differ among countries -NBS approach explains the distinctive underpinnings of both implicit and explicit CSR. -Four key features of historically grown national institutional frameworks: 1:Political (European government generally have been more engaged in economic and social activity), 2: Financial (U.S: stock market, Europe: less big investors), 3: Education and labor (U.S: corporations themselves have developed strategies, EU: publicly led training and active labor market policies), 4: Cultural (US: giving back to society, EU: relies on representative organization to be their political parties, unions, and the state). 3. Apply the framework by comparing four salient social responsibility and irresponsibility...
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...PROCESS IMPROVEMENT Group No.3 Agenda Introduction Business Divisions Problem Statement Problems Identified Recommendations As Is Process Vs To be Process Group No.2 Introduction Fortune 500 professional services organization. Services – Risk Management, Insurance brokerage, Management consulting. Benefit, heath and welfare service accounted for $40 m revenue. 50000 employees in over 500 offices across 100 countries. Group No.2 Business Divisions Group No.2 Problem Statement: Business risk due to poor customer service and low profitability in one of the major divisions. "Sorry to report that the service BPO provided was far below our expectations..... & this is a very serious matter that puts our business relationship at risk" - CEO HA Group No.2 Entities Involved: BA – Benefits Administrator CSR – Customer Service Representative Participant – Client employees Group No.3 Existing System Problems Identified Redundant processes like repetitive auditing, report generation, eligibility check. Ownership of data Non value adding processes like callback customers Performance metrics not measured correctly ( Call hold time not considered) Underutilized resources Ability of CSR to handle issues, 20% issues were escalated Scheduling of CSR’s to handle calls. Group No.2 Recommendations Segment and train CSR on specialized process (account management, billing etc)...
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