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Ctts Case Study Week 3

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|Milestone 1, 2, 3, 4_Week 3 Assignment |
| |
| |
|Class Project: CSC - Coastline Systems Consulting |
|Sunset Blvd, Los Angeles, CA |
| |
| |
|IS581_Systems Analysis, Planning, and Control - 7th Edition |
| |
|Keller Graduate School (DeVry University) |
|9/19/2010 |
| |
|Major: Information System Management |

| |Coastline Systems Consulting |REQUEST FOR INFORMATION SYSTEM SERVICES |
| |Sunset Blvd, Los Angeles, CA | |
| |Phone: 213-555-4300 Fax: 213-555-4212 | |
|DATE OF REQUEST |SERVICE REQUESTED FOR DEPARTMENT(S) |
|09/07/10 | Coastline Systems Consulting |

| SUBMITTED BY (key user contact) | EXECUTIVE SPONSOR (funding authority) |
|Name: Anna Kelly |Name: Peter Charles |
|Title: Analyst/ Programmer |Title: President |
|Office: 4th Floor – Sunset Plaza |Office: 4th Floor – Sunset Plaza |
|Phone: Ext. 7272 |Phone: Ext.7000 |

TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Development Not Sure Other (please specify ____________________________________________________________

___________

|BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional documentation as necessary) |
| |
|The current practices neither for tracking client configuration information and hardware components are working as the Consulting firm would like. An incident was logged by a client |
|and addressed by a technician. When in the field, the problem logged and reporting has become complex for the technician due to ongoing inaccuracy or incomplete information. The |
|company needs some level of automated tracking database at the enterprise level or Internet application to allow clients to submit service requests, while also allowing the technicians|
|the ability to review closed services, track new ones and update from some device based on the status of a service request. By introducing this opportunity, this will allow the |
|company and its employees to provide faster service to their clients while reducing cost and time. It also allows the company to provide real time status to their clients, the company |
|and executive management team. |

|BRIEF STATEMENT OF EXPECTED SOLUTION |
|The proposed Client Technology Tracking System will allow the company to track hardware components and configuration data (internally and externally including equipment for clients). |
|New development will track at a detailed level purchase history, hardware inventory of the equipment and warranty periods. The Internet application will allow the company’s employees |
|the ability to manage activities while logging a system of records and history for all clients. It will also allow clients to submit service requests. |

|ACTION (ISS Office Use Only) |
| |
|Feasibility assessment approved Assigned to _Aundrea Dillard |
| |
|Feasibility assessment waived Approved Budget $ _____________ |
|Start Date __ _____ Deadline _ ___ |
| |
|Request delayed Backlogged until date: ______________ |
| |
|Request rejected Reason: ________________________________________________ |
|Authorized Signatures: |
|_____________________________________ _________________________________________________ |
|Project Executive Sponsor |

Problem Statement Matrix

|PROJECT: Coastline Systems Consulting |PROJECT MANAGER: Aundrea Dillard |
|CREATED BY: Anna Kelly |LAST UPDATED BY: Aundrea Dillard |
|DATE CREATED: 09/07/10 |DATE LAST UPDATED: 09/07/10 |

|Brief Statements of Problem, Opportunity, or Directive |Urgency |Visibility |Annual Benefits |Priority or |Proposed Solution |
| | | | |Rank | |
|The current system does not track installed components |6 months |Medium |$3900 | |New Development |
|correctly, causing technicians to lose time by travelling | | |(1 problem/wk @ $75) | | |
|extra to the client’s location, which are non-billable | | | | | |
|activities. | | | | | |
|The proposed system could allow clients to enter service |6 months |High |$5200 | |New Development |
|requests online, allowing the administrative assistant to | | |(5 hrs/wk @ 52 wks/per | | |
|manage time. (Currently - Kathy) | | |yr @ $20/hr wage plus | | |
| | | |benefits) | | |
|The new development of the Internet application allows the |6 months |Medium | | |New Development/Functionality |
|company and its clients to build a better relationship due to | | | | | |
|the potentially positive resolutions from this new initiative.| | | | | |

PROBLEMS, OPPORTUNITIES, OBJECTIVES AND CONSTRAINTS MATRIX (Draft)

|PROJECT: Coastline Systems Consulting |PROJECT MANAGER: Aundrea Dillard |
|CREATED BY: Anna Kelly |LAST UPDATED BY: Aundrea Dillard |
|DATE CREATED: 09/07/10 |DATE LAST UPDATED: 09/07/10 |

|CAUSE AND EFFECT ANALYSIS |SYSTEM IMPROVEMENT OBJECTIVES |
|Problem or Opportunity |Causes and Effects |System Objective |System Constraint |
|The current system does not accurately track |Allows opportunity for unsatisfied clients, |The goal is to create a user friendly |The goal is to create a user friendly |
|configuration information, leading to lost time |loss of time for consultants |web-based DB that maintains system of records,|web-based DB that maintains system of |
|for technicians and clients | |service information update and updating |records, service information update and|
| | |functionality/new requests |updating functionality/new requests |
|The current system does not track installed |Unsatisfied clients, loss of time for |The goal is to create a user friendly |The goal is to create a user friendly |
|components correctly, causing technicians to |consultants |web-based DB that maintains system of records,|web-based DB that maintains system of |
|lose time by travelling extra to the client’s | |service information update and updating |records, service information update and|
|location, which are non-billable activities. | |functionality/new requests (maybe able to |updating functionality/new requests |
| | |introduce a new device for internal | |
| | |consultants to use in the field with clients) | |
|The proposed system could allow clients to enter|1. Time management |Develop Internet application that allows |Security levels should be researched |
|service requests online, allowing the | |clients access and rights to submit service |and applied |
|administrative assistant to manage time. | |requests | |
|(Currently -Kathy) | | | |
|The new development of the Internet application |Client satisfaction |System would allow the company to update in |Security levels should be researched |
|allows the company and its clients to build a | |real time and generate summary’s to share with|and applied |
|better relationship due to the potentially | |management and their clients | |
|positive resolutions from this new initiative | | | |

Complex Diagram (Draft)

[pic]

|Requirement |Classification |
|The new development should support the technician’s needs to access the configuration information while on location for |Functional |
|clients or customers | |
|The new system should be user friendly for clients and technicians |Non-functional |
|Back-up plans should be outlined and implemented to support possible outages of new system |Non-functional |
|Need to determine how often snapshots will be taken. Copies should be available in case of outages |Non-functional |
|New development will support new functionality of submit service requests |Functional |
|Security should be implemented to secure the system and data on the Internet |Non-functional |
|Execution of reports should be implemented for review of ongoing, resolved, new issues and requests/status |Functional |
|The technicians should be able to update, change or add comments/notes to service request |Functional |

Tentative List of Functional and Non-Functional Requirements (Draft)

Use-Case Glossary (Draft)
|Use-Case Glossary |
|Use-Case Name |Use-Case Description |Participating Actors and Roles |
|Service Request entered | Use case describes the activities for |Client |
| |outlining new service request |Technician |
| | |Administrative Assistant |
| Work Record Entered | Use case describes the position of the |Technician |
| |technician entering work done related to the | |
| |service in request and also billing in a | |
| |timely manner | |
|Component Information Entered | Use case describes the technician entering a |Technician |
| |new component that has been added to a PC | |
|Check In Inventory |Use case describes taking inventory on the new|Administrative Assistant |
| |components | |
|Configuration Information Entered |Use case of a technician entering software |Technician |
| |configuration information | |
|New Client Entered | Use case shows when bringing on a new client |Administrative Assistant |
|View Unresolved History and Request |This use case describes the reviewing of the |Client |
| |unresolved requests and the history of the |Technician |
| |past request. Only management will have access|Management |
| |up to 72 hours to review previous unresolved | |
| |request | |
|Manually Resolve Service Request | Use case specifies marking an unresolved |Technician |
| |service request as resolved | |
|Automatically Resolve Service Request |Use case states that the service that is |Time |
| |provided will eventually mark unresolved | |
| |request as resolved request automatically | |
| | |
| |Use case indicates that the service will be manually and automatically resolve request |
| | |
|Resolve Service Request | |
|View Installed Components |Use case describes what components are needed |Technician |
| |for the piece of equipment | |
|New Equipment Entered | Use case shows the insights of a technician |Technician |
| |creating new service equipment to keep the | |
| |record of the client. | |
|Enter/Edit Component Type |Use describes the technician creating a new |Employee |
| |component type and adding changes to the | |
| |existing device. | |
|Enter/Edit Equip Type | Use case describes where the technician is to|Employee |
| |create new equipment or adding changes to the | |
| |existing equipment. | |
|View Software Configuration Info |Use case states that the technician will |Technician |
| |review the information on the software | |
| |configuration. | |

Use Case Model Diagram (Draft)

Use Case Narrative (Draft)

| |
|Customer Technology Tracking System |
| |
|Author (s): Aundrea Dillard Date: 09/19/2010 |
|Version: ___________ |
|USE CASE NAME: |UNRESOLVED REQUEST/HISTORY |USE CASE TYPE |
|USE CASE ID: |Milestone 3 |Abstract: ( |
|PRIORITY: |HIGH |Extension: ( |
|INVOKED BY: |CLIENT | |
|PARTICIPATING ACTORS: |CLIENT, TECHNICIAN, MANAGEMENT |
|DESCRIPTION: |This use case describes the reviewing of the unresolved requests and the history of the past request. |
|PRE-CONDITION: |The previous system required the user to log on in the event to identify the user such as being a client, technician or |
| |management. |
|TYPICAL COURSE |Step 1: The user has the option to review un resolved request |
|OF EVENTS: |Step 2: The system will then began listing the unresolved request according to the particular client or technician. |
| |Step 3: The user will also have the access to review the history of the unresolved request up to 72 hours. |
| |Step 4: The system will show all previous request prior to the current request. |
| |Step 5: The management and technician will have excess to mark unresolved request as resolved request. |
| |Step 6: The system will be able to identify the user as having the rights to mark a request as resolved. |
| | |
| | |
|ALTERNATE COURSES: |The system will be able to identify all of the resources and users and will house their permissions to when accessing and|
| |marking unresolved request as resolved. This prevents resource errors and restricts access to those individuals. Mgmt are|
| |the primary users and will mandate rights to review the history of previous unresolved request. |
|POST-CONDITION: |N/A |
| | |

|Entity/Definition Matrix ENTITY |BUSINESS DEFINITION |
|Major Entities |
|Client | business entity for the resources that does the assignments |
|Equipment | technology equipment that is used by employees |
|EquipmentComponent |component (example: RAM, turn-key system) that could be installed in Equipment |
|Inventory | History/traceability |
|Configuration |piece of information or software for the Client -- even equipment |
|SeviceRequest |Request for service on Equipment |
|WorkRecord |Work done to resolve a SeviceRequest |
|Optional Entities |
|EquipType |specifications of Equipment |
|ComponentType |specifications of EquipmentComponent |

Context Data Model (DRAFT!!!! ()

[pic]

Key-Based Data Model (DRAFT)

[pic]

Fully Attributed Data Model (DRAFT)

[pic]

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...ITT Technical Institute NT1310 Physical Networking Student Course Package Bring this document with you each week Students are required to complete each assignment and lab in this course package on time whether or not they are in class. Late penalties will be assessed for any assignments or labs handed in past the due date. The student is responsible for replacement of the package if lost. Table of Contents Syllabus 2 Student Professional Experience 19 Graded Assignments and Exercises 23 Labs 47 Documenting your Student Professional Experience 57 ITT Technical Institute NT1310 Physical Networking Onsite Course SYLLABUS Credit hours: 4.5 Contact/Instructional hours: 56 (34 Theory Hours, 22 Lab Hours) Prerequisite(s) and/or Corequisite(s): Prerequisites: NT1210 Introduction to Networking or equivalent Course Description: This course examines industry standards and practices involving the physical components of networking technologies (such as wiring standards and practices, various media and interconnection components), networking devices and their specifications and functions. Students will practice designing physical network solutions based on appropriate capacity planning and implementing various installation, testing and troubleshooting techniques for a computer network. Where Does This Course Belong? | | | NT2799 | | | | | | | | NSA Capstone | | | | | | | Project | | | | | ......

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...GOOD PRACTICE CASE STUDIES IN UNIVERSITY-BUSINESS COOPERATION PART OF THE DG EDUCATION AND CULTURE STUDY ON THE COOPERATION BETWEEN HIGHER EDUCATION INSTITUTIONS AND PUBLIC AND PRIVATE ORGANISATIONS IN EUROPE EUROPEAN COMMISSION Directorate-General for Education and Culture Directorate C: Lifelong learning: higher education and international affairs European Institute of Innovation and Technology; economic partnership Public open tender EAC/37/2009: CONTENTS CONTENTS INTRODUCTION Scope of report Introduction to UBC Elements in the UBC Ecosystem 5 5 5 5 AIMS & METHODOLOGY Introduction Objective Process for selection Basis for selection Countries considered in the selection of the cases Case study partners 7 7 7 7 8 8 9 CASE STUDIES Case study key insights Classification of countries Nature of case study Case study quick-find 10 10 12 12 13 NORTHERN Europe Case 1: SEA, Denmark Case 2: ETM, Estonia Case 3: Demola, Finland Case 4: REAP, Ireland Case 5: Mobility at UL, Latvia Case 6: CSE, Sweden Case 7: SMIL, Sweden Case 8: SPEED, UK Case 9: IDI/Digital City, UK Case 10: Acua Limited, UK 18 19 25 30 35 41 46 52 57 63 70 76 80 84 90 96 EASTERN EUROPE Case 11: GIS, Bulgaria Case 12: TTO Pécs, Hungary Case 13: The Science and Economy Project, Poland Case 14: WCTT, Poland Case 15: Q-PlanNet, Romania 75 1 © Science-to-Business Marketing Research Centre CONTENTS SOUTHERN EUROPE Case 16: MUHC, Malta Case 17: PNICube,......

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...warranties of any kind, including but not limited to, the warranties of fitness for particular purpose or merchantability, nor are any such representations implied with respect to the material set forth herein, and the publisher takes no responsibility with respect to such material. The publisher shall not be liable for any special, consequential, or exemplary damages resulting, in whole or part, from the readers’ use of, or reliance upon, this material. Printed in the United States of America 1 2 3 4 5 X X 12 11 10 Brief Table of Contents PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv CHAPTER 1 Introduction to the Management of Information Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 2 Planning for Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 CHAPTER 3 Planning for Contingencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 CHAPTER 4 Information Security Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 CHAPTER 5 Developing the Security Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 CHAPTER 6 Security Management Models . . . . . . .......

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................................................................................................................... 185 5.2.1 Dependence on Securities Market............................................................................. 185 5.2.2 Investor Population................................................................................................... 187 5.3 PRIMARY MARKET .......................................................................................................... 188 5.4 SECONDARY MARKET ..................................................................................................... 190 5.5 DERIVATIVES MARKET ................................................................................................... 195 3 5.6 MARKET DESIGN ............................................................................................................. 196 5.6.1 Primary Market......................................................................................................... 196 5.6.2 Secondary Market ..................................................................................................... 197 5.6.3 Derivatives Market.................................................................................................... 201 5.7 REGULATORY FRAMEWORK ............................................................................................ 203 5.8 RESEARCH IN SECURITIES MARKET.........................................................................

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...Court Road, London, England W1T 4LP. Applications for the copyright holder’s written permission to reproduce any part of this publication should be addressed to the publishers British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication Data A catalogue record for this book is available from the Library of Congress ISBN 0 7506 5650 6 For information on all Butterworth-Heinemann publications visit our website at www.bh.com Printed and bound in Great Britain Composition by Scribe Design, Gillingham, Kent, UK Contents Preface vii Part 1 Dictionary of Terms 1 Part 2 International Organizations 187 Part 3 National Organizations Australia and New Zealand North America United Kingdom and Ireland 201 203 206 210 Part 4 Biographical Dictionary: Who Was Who 221 Part 5 Abbreviations 231 Part 6 Countries of the World 255 Part 7 Bibliography 267 Comments on earlier editions ‘An authoritative new resource ... deserving a place on many bookshelves.’ Travel & Tourism Programme News ‘... this important contribution to the literature of the world’s biggest industry.’ Tourism Management ‘His dictionary will, I predict, be an essential reference book on the shelves of all tourism teaching academics, and for many of their students it will be that invaluable support at critical moments......

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................. Land Navigation / Map Reading .......................... First Aid ........................................... Chemical, Biological, Radiological, Nuclear ................... Field Sanitation ...................................... Physical Security ..................................... Security and Intelligence ................................ Desert Operations .................................... Survival ........................................... Camouflage, Concealment and Decoys ...................... Maintenance ........................................ Communications ..................................... Supply Economy ..................................... 311 313 325 338 348 352 356 359 365 373 378 382 387 Page 3 / 389 © Copyright 1999-2012 ArmyStudyGuide.com Version 5.3 Army Programs What does ASAP stand for? Army Substance Abuse Program (AR 600-85 Mar 2006) What is the mission of ASAP? The ASAP’s mission is to strengthen the overall fitness and effectiveness of the Army’s total workforce and to enhance the combat readiness of its Soldiers. (AR 600-85 Mar 2006 / 1-30 / PDF 19) What are the objectives of ASAP? Increase individual fitness and overall unit readiness. Provide services, which are adequate and responsive to the needs of the total workforce and emphasize alcohol and other drug abuse deterrence, prevention, education, and treatment. Implement alcohol and other drug risk reduction and prevention strategies that respond to......

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