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Current Trends in Business Communication

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| Current Trends in Business Communication | | | Hector A De Lara | COM285 |

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Current Trends in Business Communication

Business communication is essential for the proper function of current businesses out there. In my work place, which is a national bank, many of business communications are used daily. From the time we arrive at the bank, all tellers, bankers and management staff is required to log into their computers and communicate accordingly. The management staff has to communicate to higher management teams while the tellers and bankers report to the stores management after revising daily sale goals and any read alerts or daily requirements such as tests or random duties. This is where technology comes into play. It is very important for us to use new technology to keep track of all of the customer’s information. It is also very useful for helping our customers with their questions and concerns about their accounts or other relationships with the bank such as locating the proper safety deposit box or simply providing the correct information on how to obtain a mortgage loan. By using this technology we are focusing on the customer needs and providing exceptional service for our customers. The importance of the service we provide is overlooked by upper management and is enforced by having random customer surveys. The way the banking business operates is definitely as a team. The influence of having diversity in the team also helps the business by providing clients with people that speak their native language or maybe just someone that they can really relate to therefore building a mere personal relationship with the company. Since the bank is a national association it really doesn’t outsource. At the time of hire, all employees go through a training process that helps them learn and understand the ethics guidelines. This avoids any problems in the future and holds the employee responsible for any mistakes or improper conduct. Although I have no family the great benefits offered by my employer are impeccable. There is also many paid vacation offered and sic days if needed. This is very useful for people that do have families and have unexpected emergencies. I have also had time when I had to go the extra mile and be more flexible with my work by staying after hours to make sure we passed our yearly audit. Not only did I work all day, I had to stay longer to go over the guidelines and make sure that everything in the bank was in order such as the poster boards and current promotional offers.

Reference
Locker−Kienzler: Business and Administrative Communication, Eighth Edition Chapter 1

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