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Customer Complaint Has a Good Value to Company

In: Business and Management

Submitted By KPWong
Words 326
Pages 2
Customer Complaint has a good value to Company

I absolutely agree with the customer's complaint is the seat of Baoshan remark. Because the customer's expectations for the company's products, so after the purchase when there are errors found naturally upset, so ask the company, so the company should be careful to understand customers are not satisfied with the place, and make improvements.

Customer complaints for many reasons, there may be a lack of local products, by handling customer complaints, you can make yourself a better understanding of the manufacturing process and product features the company's products. For example, I was the Secretary for the sales of instant noodles, soup packets may be left behind in the production process, customers will naturally not happy after opening the product, so you can reflect on the vulnerability of production to the person in charge of production, strengthening quality management.

Another error is that the package instructions or instructions for use and the actual different, because a lot of customers when the company will follow the steps set out to do. If the effect can not be made as scheduled, the customer naturally unhappy after opening the product, they can take packing instructions or use the opportunity to learn whether there are deficiencies. If the effect can be made as scheduled, it can be personally taught the proper use of the customer; Ruoguo failure to make timely results, requires the company responsible immediately corrected instructions.

Another possibility, less than the point of sale or frequent shortages, so to make a complaint the customer is not easy to buy, will also take the opportunity to enhance their own market sense.

Handling customer complaints also improve their speaking skills and emotional management, because the customer at the time of the complaint, often feeling very high, this time he must remain calm, so to make things worse.

All in all, dealing with customers and to vote for their own companies are beneficial.

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