...Citation: Rexhausen, Daniel, Richard Pibernik, and Gernot Kaiser. "Customer-Facing Supply Chain Practices -- The Impact of Demand and Distribution Management on Supply Chain Success." Journal of Operations Management 30.4 (2012): 269-81. Print. Research Classification: The authors of this research performed an empirical based study and outlined three objectives to their study: 1. …to provide empirical evidence of whether or not demand management (DeM) does indeed have such a substantial positive impact on supply chain performance; 2. …the simultaneous evaluation of the impact of customer-facing SCM practices related to both DeM and distribution management (DiM); 3. …the analysis of a potentially existing relationship between DeM and DiM, (p270 et al. 1-3). To meet the objectives of their study, the authors “identif[ied] relevant practices to DeM and DiM” through literature reviews and expert interviews, and from here, the authors created a conceptual model and utilized the partial least squares to test their hypothesis, (p269 -70). Statement of Problem: This journal article aims to examine the “relative impact of relative practices associated with demand and distribution management,” (p 269). Defined by the authors as “…the ability of a company to understand customer demand and requirements and balance them against the capabilities of the supply chain,” demand management (DeM) is becoming more and more popular in the operations management field; however, DeM has...
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...Case Analysis Wengart Aircraft Case Week 5 At its core, Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction (Brown, 2011, p. 344). TQM is an organization-wide change movement towards streamline work-groups and structure. In a TQM effort, all members of an organization participate in improving processes, products. One of the large problems facing Wengart Aircraft is total quality management (TQM) is not being communicated clearly and concisely to the entire company. By Allen Yoshida doing a presentation to only the managers and supervisors on what TQM was this left room for “various interpretations of TQM” by the managers, supervisors and front line workers (Brown, 2011, p. 365). The fact that during the presentation Allen Yoshida did not clearly illustrate how TQM would affect the company’s everyday activities or how it would be implemented only further confuses the miscommunications happening thought the company. TQM calls for creating constancy of purpose for improving products and services. If the message received by the lower level employees is not consistence then the improvements or change will not be consistent either. Another large problem facing Wengart Aircraft is total quality management should be worked towards by the whole company, from the top of the company down, all groups should be embracing this change. CEO and other top managers visibly support TQM, which is not happening at Wengart Aircraft...
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...light shined onto the glass makes the merchandise such as rings and chains look very attractive because it makes the items spark and therefore attract the customers eye straight away so therefore in a way this is a colour blocking technique. Another technique they have used is this business have put some of their very intriguing products behind a glass window so when customers walk past their store they will automatically be drawn to the gold and silver displayed. By displaying it behind a glass window allows a customer to see the items in every angle which therefore then gives the customers a full view and so automatically can see exactly how it looks from every angle which then may motivate a customer to make a purchase. Positioning Positioning a product is very important in the business industry as it all comes down to were the products are positioned, how they are positioned and were they are positioned. This business has used a vertical blocking technique which is very common and does get customers to make a purchase. However Guru Jeweller's have their most expensive merchandise at the front vertical rows, in the centre because when customers walk into the store they generally start in the centre in a small independent business, so this is a very good way to make a customer buy their items and also to grab their customers attention. The least expensive items such as like silver bracelets and necklaces are placed on the wall right behind the till, this is another good technique...
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...1. How has Amazon used technology to revamp the bookselling industry? Ans: Amazon starts sellings books online which helps customers to save time. Otherwise, customers have to search in different stores which takes lots of time. 2. Is Amazon using disruptive or sustaining technology to run its business? Ans: In my opinion Amazon is disruptive technlology because it is easier to use and people have minimize the use of older version. 3. How is Amazon using intranets and extranets to run its business? Ans: Amazon helps its employee to perform their jobs, find the information and communicate with each other. Similarly, it uses extranets to link with third party providers who are interested in selling products. 4. How could Amazon use kiosks to improve its business? Ans: Amazon brings out a free website where partners can create, access to data, populate and even start a checkout process. That’s what help them in improving. 5. What is Amazon’s e-business model? Ans: Amazons e-business model is business to customer where it sells its product to customer via internet. 6. How can Amazon use m-commerce to influence its business? Ans:M-commerce provides the facility to buy product to the customer through their hand-held applicants. Using this m-commerce customers can search and buy amazons product form anywhere and they can even make a purchasing descision. 7. Which metrics could Amazon use to assess the efficiency and effectiveness of its website? ...
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...gain.”After learning from the work within this 2 month ,I gain many experience,lessons,knowledge,skills,and have a good impact on my mind ,attitudes and behavior. Through this program, I learnt how to be brave and confident to talk to someone.I was demanded by the Person in Charge to introduce our clothing lines and promotions available to every customer.You just can't be shy and gotta be brave to open you mouth to talk to the customers.Confidence is essential,especially when you are facing with the Singaporean customers.They are really demanding and aren't afraid to complain whenever they find something unsatisfactory about the shop.It's not easy to satisfy these customers, but the hard work really pay off when the customers smile back and say thank you to you. I found that my self-confidence is getting growing up after I work as a sales assistant. I am the entrepreneurship and business student, self-confidence is very important to me for presentation, promote the product to my customers, communicate with my partner or group members and take business opportunity at the future. I become very discipline. In my first working day, supervisor told me the company and work rules to me.She also mentioned that any violation of the rules is not allowed and will be punished.One of the rule is must be come to workplace with punctual.With the system of punch card, I will keep myself to become a particularly punctual person....
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...recruited strategic managers who could assist him in the company’s various areas such as manufacturing, finance, and marketing. This move to a functional structure involved grouping employees by their skills in order to better organize the value chain. The company’s structure also became taller with a more structured hierarchy that would allow Dell and his managers to keep necessary control over the business. As Dell Computer grew in size and revenue, it developed a lean organizational culture, with the employees working together to cut costs as much as possible while continuing to serve its customers with the best customer service possible. Dell Computer became known for providing excellent service to its customers, especially for those that were encountering issues with setting up their computers. As time progressed, Dell found that his company had to serve a more diverse market while the customers were seeking a larger variety of specifications and features. This forced Dell Computer to broaden its product line. Eventually, Dell Computer adopted a...
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...billion in sales (UOPX Materials, 2012). After September 11, 2001, classic started facing worldwide problems, such as the rising costs of fuel and labor, aging equipment, and the complicated reward programs. These problems cause the company millions of dollars taken away in their profit. Their loyal customers and reward members were also declining. The stakeholders authorized a 15% cost reduction over the next 18 months to stabilize and reinvent the company. This paper will detail some of the marketing concepts found in the week reading and its application to the scenario in order for Classic Airlines thrives in business. Classic Airlines is profitable organization that needs to concentrate on the marketing techniques. The company must have an effective marketing plan in place, which focused on passenger activity by rewarding frequent fliers to retain customer loyalty. Rewarding frequent fliers, such as giving them a priority boarding to the aircraft, access to airport VIP lounge, and redeem miles for flights will entice customers to travel within the airline. These programs will boost profit and stabilized the business. To implement the marketing plan, the company should administer a survey to the customer effectively. These surveys will assist the company on what customers should want and what services should the company will offer. Classic airlines should continue administering a survey to the customers to get feedback necessary it needs. Strategic and tactical planning is vital...
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...of our issues and ways to solve them. We need our employees to understand the benefits of great communication, high morale, and we would also like for the employees to give feedback of their own. Search for articles that give great examples of these topics. Also conduct a few face-to-face interviews. This report is needed by the end of October. Be sure to notify me upon any questions or concerns. Sincerely, Regina Patton General Manager Letter of Transmittal GREAT ESCAPE RESTAURANT 811 Hurst St. Carthage, TX 75633 August 15, 2012 Regina Patton General Manager Great Escape Restaurant 811 Hurst St. Carthage, TX 75633 Dear Ms. Patton I have prepared the formal report that listed some of the problems we are facing as a company along with ways to fix these errors. The report gives the benefits of great communication, the negative aspects of miscommunication, and other areas of our company that needed attention. Sincerely, Jamorian Harrison, Assistant Manager TABLE OF CONTENTS Letter of Authorization ………………………………...................................................... ii Letter of Transmittal ………………………………......................................................... iii Abstract ………………………………............................................................................. iv...
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...outsourcing the manufacturing and customer service to the low cost countries like India, China, Philippines and other emerging companies. This way the every company is spread out in different country for various purposes working together in the aim to reach their goals. While with the recent hike in fuel prices and shipping rates the firms are in fear expansion of manufacturing jobs which is affecting their cost advantage. Though, the non-manufacturing jobs such as customer service, manufacture analysis, technical work, computer programming, are not causing any disturbance for the firms cost budget. The availability of global human capital for a firm brings out numerous challenges for the managers as they would move to various countries on terms of work and should be feasible to adopt the new culture and policies of the same firm. Globalization of human capital also focuses on the mobility of the talent beyond a specific company. Example: People aim to work in reputed companies like Google, Microsoft etc. Globalization is helping in picking the right talent from various countries and giving the opportunities. Yes, globalization is inevitable as companies always aim in expanding their business with various intentions. This leads to constant work trips made by the qualified employees to different countries. How does this case illustrate the threats and opportunities facing global companies in developing their strategies? The threat facing Apple in the case study gave an...
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...* Running head: SWOTT ANALYSIS PAPER AND TABLE SWOTT Analysis Paper and Table University of Phoenix Bus-475 James T. Sternieri SWOTT Analysis Paper and Table Scents & Things is therapies for relaxation, a store that provides customers with the tools and techniques needed for at home relaxation therapy. The stores provide a large range of products including at home salon services such as cellulite, cosmetic treatments, and reflexology, candles, aromatherapy, and perfume kits. All the products focus on achievement of obtaining a healthy balance of mind, spirit and body. With the applying of these products consumers who experience the feeling of being stressed from everyday life, including their busy jobs, and personal activities find the healthy balance and attain complete relaxation. This paper will describe how a company conducts a SWOTT analysis. The internal and external analysis of Scents & Things in relation to the organizations forces and trends such as; Economic, Technological, Strategy, Legal/Regulatory, Innovation, Structure, Resources, and Culture. This paper will also classify one primary strength, weakness, opportunity, threat and trend if possible for each of the factors. Following the end of this paper, a SWOTT Analysis Table will sum up the findings of the forces and factors relative to Scents & Things. SWOTT Analysis For Scents & Things to perform a SWOTT Analysis, the company has...
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...Senior Project BUSN 460-Professor T. Wischer DeVry University November 21, 2013 6 Issues facing CanGo from week 3and week4 Maurine Edwards Market Research Flow Charts/Data Brent Tucker Leadership Financial Caromill Almanzar Website/User Friendly ASRS 3 Issues facing CanGo from week 3 Jack’s justification for the new system (ASRS) - Caromill Almanzar Jack feels that the company should go under a new system to increase efficiency for their warehouse and inventor. Liz is concerned that the investment for the (ASRS) may not yield the necessary return to justify the investment. Jack’s argument is, the (ASRS) will help tremendously with the pickup station operators, to an extent that the station will be gone. Currently operators pick about 45 books per hour, the new system has the capacity to pick 360 books per hour. Liz isn’t convinced with Jack, She’s has doubt with the expense. She is also concerned about the integration of the system, the website, and their discount system. The only benefit that she sees with the new system is the reduction of labor. Recommendation: The ASRS is generally applied in applications where high volumes of inventory are moved into and out of manufacturing or distribution operation. The ASRS system typically is considered an alternative to fork lifting, and manual material handling. The system also saves space and building cost. The issue with this system will be with the process stability, capital effectiveness, and...
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...Comprehensive Exam Case Study Fall Semester: 2012 / 2013 The Movie Industry in 2008 (Case A & B) MBA Student: Waseem Hasan Ismail Submit to: TAGSB Administration 27 February 2013 Table of Contents Introduction 3 The Movie Industry in 2008 (Case A) 4 PESTEL Analysis – External Environmental 4 Porter’s five Analysis 4 Profitability Model for movie theaters 4 Key strategic issues facing movie theaters 4 Strategic actions that exhibitions might consider 4 The Movie Industry in 2008 (Case B) 4 Outlook for the movie industry improved by 2011 4 Strategic actions might exhibitors take in 2011 and beyond to improve their situation 4 References 4 Introduction The movie industry had benefited from the technology development such as the digital camera and digital screens in the sense of suspense and excitement. However, this technology had become a big challenge to the management in the motion picture industry value chain. This technology encourages the moviegoers to experience watching a movie at house with the same picture’s quality resolution and the sound’s effects as the theaters providing for audiences. The management dilemma is at maximizing their revenue and profit which falls into two difficult components; the uncontrollable and unpredicted revenue and limited profit. Because of the ticket price exposed to competition and each chain is serving different geographic market, thus the ticket price can’t be increased more. Also, the revenue streams...
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...variety of products for customers to purchase. The one problem that Amazon.com is facing is the competition from other sources such as Yahoo Auction, eBay, Ubid, and other online companies. That was just one of the main problems that they were facing. On the other hand, another problem is whether to expand the company into various online auctions or develop another strategy which is call business to business for the exchange of different suppliers, distributors, manufacturers and retailers to use on Amazon.com. The solution that is recommended is that they need to keep business the way it is because it has worked for Amazon.com prior to all of the competitive threats and other factors that they have faced. Even though they have seen some decreases in profit and competitive threats Amazon.com needs to keep business the way they started. Having free shipping on orders over twenty five dollars or more. Amazon.com is one of the leading online retail stores in the nation. It first started off with different products such as books, music, videos and DVD’s, electronics, home and garden, apparel, and toys. Amazon.com started off and began in Seattle, Washington. Amazon.com started off only selling books and further ventured into other products. Many people at first didn’t understand the concept of online buying even online shopping. Later on many more people were aware of online shopping and amazon.com began to gain popularity among different customers locally and internationally...
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...people like to spend their leisure time at cinema. Research has shown that for a high percentage of people the decision to go to the cinema is made almost spontaneously. As in Malaysia, almost 60% of the people would like to spend their free time at cinema. GSC (Golden Screen Cinema), being the largest cinema in the Malaysia, facing a lot of problem in managing cinema due to the increase of customer services. As observed, people like to hang out for movie in weekends, school holiday and public holiday. For one particular movie, half of the cinema seat is reserved for the online or tele-booking ticket. Another half of the seat is open for sales at the ticket counter in cinema. As demand of people to watch the particular movie is more than the seat in cinema hall, many customers will have to wait a long queue before getting their movie ticket. Sometimes, customers will not get his movie ticket after a long queue because of the limited seat. As a result, people get frustrate of the services and complains make the cinema reputation goes down. On the other hand, it would be a hard time for cinema to satisfy customer needs due to the limited seat. Lose of customer means lose of profit. With their current system that only provides simply movie management, there will be a lot of trouble for the cinema management officers to handle the situation above. Without supportive and accurately of information, it take a lots of times to find a solution. The best decision cannot be taken due to lack...
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...send products to customers. Different warehouse uses different courier company. Because of these shipments are small, the transportation cost high and the bills will sent to Horizon. Some of the courier services were fast and reliable; others inaccurate and slow. Perhaps because of the various courier service used, Horizon unable to tell customers delivery date. Other than that, the cost of shipping ingredients to plants also high due to long distances depending on the season. Thus, to prevent customers from switching to other brands, Horizon needs to improve delivery service. Factor and Solution Failure in using system approach is one of the reasons why Horizon failed to provide better service to customers. According to system approach theory, Horizon should see things as a whole, instead of individual activities. For example, orders should be all done by Horizon, then Horizon will arranging delivery courier. By doing so, Horizon can use truckload or carload when shipping products to customers because Horizon can gather all orders delivery location and separate them based on areas. This will save some delivery cost. Besides that, Horizon should use only one courier service and the best available to deliver shipments. This can prevent shipments delivers inaccurately and slow, and at the same time, increase customers’ satisfaction. Fast and accurate courier services normally cost more than others. This is the trade-off of having expensive courier and customers’ satisfaction....
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