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Hyundai Motor America Renews CRM Contract with Convergys to Raise the Bar on Customer Experience
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Hyundai Motor America has signed a three-year contract renewal for Convergys’ industry-leading customer management solutions. Hyundai first became a Convergys client in 2005.

Convergys’ relationship management solutions include dedicated and experienced customer service agents who are the first point of contact for vehicle owners contacting Hyundai’s Consumer Affairs for sales and service related concerns. Convergys provides case management, fulfillment, self-service, and back office solutions to Hyundai.

Convergys also provides analytical expertise to Hyundai, leveraging the customer satisfaction surveys it conducts on behalf of the company to offer Hyundai actionable customer intelligence.
Hyundai Motor America, which has more than 790 dealerships across the United States, is focused on providing a superior customer experience to drive continued high levels of customer loyalty and retention. Throughout its multi-year relationship with Hyundai, Convergys’ continuous improvement initiatives, experienced staff, proactive training initiatives, and ability to capture and report actionable customer intelligence in areas including product design and the dealership experience, illustrate Convergys’ value as Hyundai’s relationship management partner.
“At Hyundai, we know that providing the highest level of service to our customers throughout their relationship with our company is a key driver of continued loyalty,” said Kelly Kawaguchi, Hyundai’s National Manager of Consumer Affairs. “Convergys’ experienced and knowledgeable agents ensure our owners have an excellent service experience each and every time they contact us. In addition, Convergys’ extensive reporting...

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