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Customer Service Principles and Practices

In: Business and Management

Submitted By hannahmclewis
Words 1781
Pages 8
Introduction
Hello my name is Hannah Lewis I am currently studying an advanced certificate in Business, as part of my customer service module I have to select a Business and prepare a comprehensive evaluation of its organisational structure and analyse the impact of their customer service principles and practices.
The Business I have Chosen is a Family run Bar and Restaurant Called Teac Sean Ruas. This business is located in a seaside tourist resort in Bundoran Co. Donegal.
In the summer months between June and September is the busiest time for the Bar/Restaurant with tourists coming from all over the world passing through and visiting Bundoran.
This Business depends on the summer season as in the winter months until March it can be very quiet, relying on locals as the only trade.
McGarrigles Restaurant services are Serving Food and Beverages and providing entertainment to the public.
The Business Hours of The Bar are:
Monday to Friday 10.30am – 11.30pm
Saturday 10.30am – 12.30am
Sunday 10.30am – 11.00pm
Business Hours of The Restaurant are:
Monday – Sunday 10.30am – 9.30pm

Organisational Structure
McGarrigles Restaurant has a flat shape organisational structure as it is a small business with a small amount of employees where work passes through fewer hands and with few levels of authority.
Organisation Chart for McGarrigles Bar/Restaurant
SEAN & ANN MCGARRIGLE
OWNERS

EAMON MUSTAFFA
HEAD CHEF/KITCHEN MANAGER
YVONNE MCGUINESS
RESRAURANT/BAR MANAGER

CHEFS
CLAIRE ONEILL
SUPERVISOR
COMI CHEF/KITCHEN PORTER

RESTAURANT/BAR STAFF

DESCRIPTION OF ORGANISATIONAL CHART
The Organisational structure of McGarrigles Bar/Restaurant Begins with Sean and Anne McGarrigle who are the Proprietors of the business. The Managers who are answerable to the owners are Yvonne McGuiness and Eamon Mustaffa.
Yvonne McGuiness is in charge of the

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