Premium Essay

Customer Service

In: Business and Management

Submitted By Kaliway08
Words 943
Pages 4
Kaliway
BUS3004
May 21, 2013
Customer Service

Introduction
Do organizations need a Customer Service Representative in their daily actives within the organization? This is the question that a lot organizations and firms would like to know. Some organizations and firm are still in the dark about customer satisfaction and dissatisfaction. Without customer service representatives in place to give business owners the feedback from customer that they need to receive to improve the customer’s experience. There are many things that are related to customer service like, making appointments and informing clients of changes to policies, products, goods and services.

Years of hearing the customer is always right maybe just be a myth, be here are some views that will be studied in depth to show that the customer service are changing and customers have to be prepared to change also. Technology is one change to the customer communicate with organizations. I will show how having an excellent/poor customer service representative staff have influence on customer loyalty.

Do organizations need a Customer Service Representative in their daily actives in the workplace? For year’s organizations have tried to implement full-scale strategic customer service to simply improve particular characteristics of its service. Either way, the organization is making improvements in customer service, and, although there are some low-cost and even no-cost ways of doing that (such as trusting known customers, 98 percent of whom are honest), most improvements will cost money. Thus, you’ll need to convince the finance function in your organization that there will be a tangible payoff from investments in an improved customer experience. Unfortunately, investments in improvements in customer service are rarely presented to finance as true investments (Goodman p.19). Most organizations...

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