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Customerservice Representative

In: Business and Management

Submitted By carolynne
Words 504
Pages 3
PERSONAL DETAILS:
NAME: CAROLYNE ADOYO MUMBO AGE: 28 YEARS. MARRIAGE: MARRED NATIONALITY: KENYAN CONTACTS : TEL. 0720-281406 / 0723270509 Email caro2006beta@yahoo.com
CAREER OBJECTIVE
 Work towards archiving the best in my field, to improve the quality of production by working out for the reliable and effective means of production facility at an appropriate cost.
 Acquire knowledge in computer and networking engineering through research and application of the discovered.
PROFESSIONAL BACKGROUND
KENYA COLLEGE OF ACCOUNTANCY
Jan - July 2006 Diploma 1 International Management Information System (IMIS)
 Information system building.
 Communication business technology.
 Business foundation.
Aug – Dec 2006 Diploma 2 a International Management Information System (IMIS)
 Programming and web applications.
 Business information system.
 Information system practice
October 2012 Certifications Hp learning center
 Microsoft windows 7-tune up yr. pc (v2 SEO RM).
 Microsoft outlook 2007-tips &tricks (SEO RM).
 Server 101 (v3RM).
 Understanding Microsoft windows server 2008(SEO).

May 2012– MAY 2013 KENYATTA UNIVERSITY CCNA CERTIFICATIONS
 Ccna 1: Networking fundamentals.
 Ccna 2: Routing &Switching protocols.
 Ccna 3: LAN switching and wireless.
 Ccna 4: Accessing WAN. EDUCATIONAL BACKGROUND
1998 – 2001 Bishop Linus Okok high school. Kenya certificate of secondary education – KCSE
1991 – 1997 Oyugis primary school. Kenya certificate of primary education – KCPE

WORK EXPERIENCE
1. April 2012-To date COPY CAT-OA ASSISTANT(CONTRACT) ADMINISTRATOR
 Ensuring all contracts due for renewals are sent to sales personnel 3 months prior to expiry.
 Reporting on renewals status-what is renewed &paid for.
 Reporting on pending renewals with reasons.
 Ensuring all outing contracts have the right pricing &terms as per the company policy.
 Ensuring all new installations are updated with the right contract &report on the same.
 Ensuring all contracts are correctly updated on service accent.
 Ensuring all PM schedules are updated &serviced as per the SLAs.

2. July 2010-March 2012 COPY CAT-INTERNSHIP
 Troubleshooting and repair of printers, computers.
 Delivery and installing brand new printers, computers to clients.
 Routine preventive maintenance of computers and its peripherals.
 Coordinating work at site.
 Site survey and report writing. 2. June 2007 – Jan 2008 STAR ELECTRONICS LTD
 Cabling of data, voice (telephone), and cable TV.
 Installation and trouble shooting of Dstv decoders.
 Manage a team of technicians and distribution of duties at the site.
 Participated in on-site training sessions.
 Do Site survey and write a report.

3. March - May 2007 NATIONAL HOSPITAL INSURANCE FUND Internship
 Install, configure and upgrading operating system and software.
 Receiving and setting up hardware -Install, assemble and configure computers, monitors, network infrastructure and peripherals.
 Providing technical support for hardware and software issues in the office/site and carry out repair of faulty electronic at the workshop.
 Troubleshooting computer hardware/software.
 Act as a technical resource in assisting users to resolve problems with equipment and data.
 Makes hardware and software acquisition recommendations.
 Routine preventive maintenance and repair of computers, scanners, ups, printers and electronics devices.
 Survey and report writing.

HOBBY
 Designing and implementing electronic circuits.
 Watching scientific documentaries.
 Travelling.
 Listening to music.

REFEREES
1. Mr. Morine Opondo, Head of Technical Department National Hospital Insuarance Fund (NHIF) Cell phone – 0736485211

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