...002 February 25, 2014 Essay 2 CVS Caremark Steven Graham 1834-5319 Background and Introduction of CVS Caremark Decision On February 5th CVS Caremark announced that they would cease the sale of cigarettes and other tobacco products in its stores. This measure is scheduled to begin by October 1, 2014. Once this action is taken, CVS Caremark will be the first national pharmacy chain to drop the sale of tobacco products. The President and CEO of CVS Caremark, Larry Merlo, stated the following, "Ending the sale of cigarettes and tobacco products at CVS/pharmacy is the right thing for us to do for our customers and our company to help people on their path to better health." Tobacco sales represent $2 billion in annual revenue for CVS Caremark. This is causing many to question if this is a good move for CVS Caremark. Analyzing this Decision with Respect to Key Stakeholders It seems crucial to analyze the aforementioned decision with respect to three key stakeholders. The stakeholders that will be analyzed are CVS Caremark employees, shareholders, and customers. This is not an exhaustive list of stakeholders, but it represents fundamental primary stakeholders. Employees of CVS Caremark have a significant stake in the company’s decision to drop the sale of tobacco products. Some employees may fear the significant profit loss that this decision represents. This fear would likely be compounded by the lack of details that CVS Caremark has provided on how they will combat...
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...CVS Health is the United States’ largest pharmacy health care provider. Their mission is to reinvent pharmacy to having a more active, supportive role in each person’s unique health experience and in the greater health care environment—from advising on prescriptions to helping manage chronic and specialty conditions to providing quality walk-in medical care and pharmacy benefits management. CVS Health opened its first store in 1963 and was known as Consumer Value Stores. They then sold health and beauty products. The company was founded in Lowell, Mass. by brothers Stanley and Sidney Goldstein, and partner Ralph Hoagland. Throughout the 60s they grew to 17 stores and opened their first store with a pharmacy department. During the 1970s, they grew to over 200 stores, acquiring stores from Clinton Drug & Discount and Mack Drugstores; they also hit $100 million in annual sales in 1974. In the 1980s they broke ground on the store support center in Woonsocket, RI, which still in 2015 is where their company headquarters belongs. By the end of the 1980s they had nearly 750 stores and had reached $1.6 billion in sales. In the 90s they had acquired more than 3200 stores from Arbor Drugstores, People’s Drug, and “the largest acquisition in the history of the U.S. retail pharmacy industry” from Pevco. They now claimed stores in the Midwest along with the east coast and were breaking ground in the south. In this time frame they also launched the program known as Pharmacare, a...
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...CVS Caremark What is Really Going On Before we get to the major concept presented by Chapter 2, we must define one of the main contributors to the concept, whistleblowers. Whistleblowers are people who decide to report unethical or illegal activities, usually activities under the control of their employers. According to Halbert and Ingulli, “What unites all whistleblowing is the urge to bring a disturbing situation to light, the urge to bring about some corrective change” (Halbert & Ingulli, 2012, p. 46). This brings us to the concept highlighted in Chapter 2, loyalty to the company, and their views on employment-at-will and their rules for and against whistleblowing. Looking at CVS’ policies and Caremark’s Code of Conduct, and I quote, “A provision of the Deficit Reduction Act of 2005 requires CVS Caremark to provide its colleagues, and certain contractors and agents, with information regarding the federal and state false claims acts, whistleblower protections and CVS Caremark’s process for detecting and preventing fraud, waste, and abuse.” The protections that are said above include “protecting the employee involved in whistleblowing from being laid off or fired by the company, demoting from their current position, denying any overtime or promotion, disciplining in any way, failure to hire or rehire, intimidation and threat-making, delaying any chance for promotion, and reducing pay or hours,” (OSHA, 2013). This code of conduct in the policy itself shows that CVS takes...
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...Deceptive Business Practices[edit] In February 2008, CVS settled a large civil lawsuit for deceptive business practices. The Kaiser Family Foundation reported:[28] CVS has agreed to a $38.5 million settlement in a multi-state civil deceptive-practices lawsuit against pharmacy benefit manager Caremark filed by 28 attorneys general, the Chicago Tribune reports.[29] The attorneys general, led by Lisa Madigan (D) of Illinois and Douglas Ganslar (D) of Maryland, allege that Caremark "engaged in deceptive business practices" by informing physicians that patients or health plans could save money if patients were switched to certain brand-name prescription drugs (Miller, Chicago Tribune, 2/14).[29] However, the switch often saved patients and health plans only small amounts or increased their costs, while increasing Caremark's profits, Connecticut Attorney General Richard Blumenthal (D) said (Levick, Hartford Courant, 2/15).[30] Pennsylvania Attorney General Tom Corbett (R) said the PBM [31] kept discounts and rebates that should have been passed on to employers and patients (Levy, AP/San Francisco Chronicle, 2/14).[32] In addition, Caremark did not "adequately inform doctors" of the full financial effect of the switch and did not disclose that the switch would increase Caremark's profits, the lawsuit alleges (Chicago Tribune, 2/14).[29] ...The settlement prohibits CVS from requesting prescription drug switches in certain cases, such as when the cost to the patient would be higher...
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...RES/351 Business Research Business Research Ethics Lawsuits were filed against CVS Caremark pharmacies for disclosing patient information in the interest of financial gain. The first lawsuit was filed on March 7, 2011, for “unauthorized disclosure of protected health information constituted an unfair trade practice (Hunton & Williams LLP, 2011, p. 1 p. 1).” The second lawsuit charged CVS Caremark pharmacy with “racketeering under the federal RICO law, trade secret misappropriation and violations of the HIPAA privacy Act (Goedert, 2010, p. 14 p. 3).” The following information will explain what unethical research behavior was involved, who the injured parties were, how the unethical behavior affected CVS Caremark pharmacy, and how the unethical behavior could have been avoided or resolved. The results of the information will demonstrate that moral judgment is skewed when combining ethical decisions with financial gain. CVS Caremark extracts personal patient and pharmacy data to isolate patient demographic information, drug history, medical providers, health behavior, health plan benefits and the patient preference of communication without obtaining patient permission (Goedert, 2010). This data provides CVS Caremark marketing department the ability to contact patients and physicians in effort to change their prescription habits to financially benefit CVS Caremark’s bottom-line. CVS Caremark sent letters to the patient’s physicians to encourage them to prescribe particular...
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...CVS Caremark Organizational Analysis James P Miller Strayer University BUS 310 Professor Frevert Abstract CVS Caremark established 1963, has been expanding every year since their inception. With over 7,000 retail locations they face many human resources challenges. It essential for CVS to understand what HR challenges they face to make informed decisions; beneficial to the company stakeholders and employees. Hr decisions affect not only the employee’s but the company’s social opt squat. These resolutions include recruitment of highly skilled workers, company policies, labor relations, training and diversity, management of multiple locations, global business environments, employee compensation and benefits, and legal compliance. In addition, CVS human resources have to align optisquat with the mission and values of the company. CVS Caremark Organizational Analysis CVS Caremark is a pharmacy health care provider in the U.S. They provide pharmacy services, which includes mail order pharmacy services, specialty pharmacy services, plan design and administration, formulary management and claims processing; and Retail Pharmacy, which sells prescription drugs and a range of general merchandise, including over-the-counter drugs, beauty products and cosmetics, photo finishing, seasonal merchandise, greeting cards and convenience foods. As of Dec. 31, 2011, CVS has approximately 7,300 CVS/pharmacy retail stores. (CVS Care mark, 2011) CVS...
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...CVS Pharmacy Financial Reporting CVS Pharmacy is one of the largest pharmacy chain the in the United States. It is the second largest with more than 6,000 stores. This retail pharmacy sells a variety of items making it easy to meet customer needs. It carries a variety of products such as prescription drugs, over-the counter drugs, photo developing services, cosmetics, greeting cards, convenience foods, along with other items under the customers’ demands or needs. It also provides health services. CVS pharmacy provides more than 600-Minute Clinics for medical services and consultations. They also have a Diabetes Care Centers. These clinics are mostly located within CVS stores. In 2008 it was the largest for-Profit employer in Rhode Island. It was founded in 1963 under the name of Consumer Value Store. Stanly Goldstein and Ralph Hoagland also funded it as a discount health and beauty aid store. CVS/pharmacy is the retail division of CVS Caremark. CVS pharmacy reinvented the pharmacy to help peopled by assisting them to better health. To do so, they provided access and personalized experts for both the stores and the online services under CVS.com. CVS pharmacy has more than 26,000 pharmacists dispensing prescriptions and providing additional services. Pharmacists also provide flu vaccinations and face-to-face patient counseling. These services provided while helping to lower health care costs and improve health outcomes. CVS/pharmacy...
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...Name: CVS Health Corporation Description: CVS is the country’s number two drugstore chain and pharmacy benefits manager operating retail and specialty drugstores. In addition to its traditional retail locations, CVS also operates its Caremark Pharmacy Services and several stores inside Target locations. With the move away from traditional healthcare, CVS also supplies MinuteClinics in more than 900 retail stores.[1] CVS/Pharmacy, the name of the retail space where more than five million customers are served daily, offers pharmacy care from over 24,000 pharmacists as well as beauty, convenience, and healthcare products covering all areas.[2] Number of locations: 9,500+ (most current)[3] Target customer: The average age of CVS customer is 39. Based on CVS’s diverse beauty department, their target market largely consists of women. In fact, 80% of their customers are women.[4] Contact Person: Bettina Tonelli-Sippel, Category Manager, Healthcare Why: CVS has enjoyed considerable sales growth since 2010. In the last fiscal year, 2014, the company saw revenue rise by 10% to $139.4 billion, led by its Pharmacy Services and recent acquisitions. It’s retail sales grew by 3% as the company enters new markets, add locations in existing markets, and relocates existing stores to more convenient locations. In 2014, CVS Caremark formally changed its name to CVS Health, signaling a transition towards being more health-oriented. Paired with this change was the...
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...store was located in Massachusetts, and was called CVS for Consumer value stores. Since then it has become the second largest pharmacy chain with more than 7,600 stores all over United States. CVS is known for selling prescription drugs, general merchandise, seasonal merchandise, and convenience food all over the stores and online via CVS.com. The company also provides healthcare services located within CVS stores. CVS is known for having a broad variety of products and one of the leading drugstore chains. It is also known to be the largest employer of pharmacists and nurse practitioners. Stores are very customer friendly and are easy to approach and shop. The company has strong brand equity. The website also hold a large variety as well as providing tips for using a product. CVS is one of the few companies to be loyal and strong about CSR (corporate social responsibility). Though the revenue is growing, CVS still seem to have instability in the growth of the stores. The different locations have had many cases of armed robberies and there are no efforts into putting more security. There are few cases of government regulations and lawsuits that the company has faced as well. CVS has a lot of potential and has many opportunities to become bigger and better company. It could expand and improve their online retailing which could help stay strong. They could take the company worldwide and collaborate with global market. CVS could work on enhancing their health and beauty specialists’...
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...About Walmart: Since the 1980s, Walmart has grown to be the world leader in retail industry. And in the recent decade, the company has clocked higher growth in sales than growth in inventory. The growth in sales was significantly higher in 2007-10 though there was an unusual spur in inventory growth in 2011. Also the total income has been on a roll and has been showing a constant upward trend from 2002. Also, the total assets of the company has been showing a similar trend. | | Comparison of Walmart with its Competitors: The competitors of Walmart includes Target Corporation, Kroger Co., Costco Wholesale Cop., Safeway Inc, Amazon.com, Dollar General, Dollar Tree Inc, Big Lots Inc, Fred's Inc, Sears Holding Co., Walgreen Co., CVS Caremark Corporation, Carrefour and Tesco Plc. To study the relative performance of Walmart vis-a-vis its competitors, financial statements of all the companies given in Exhibit-3 were analyzed for each of the parameters as mentioned below: (a) Inventory Turnover Ratio (ITR)- Inventory turnover ratio is an important metric in retail industry as it shows how many times the inventory was sold through during a period. Higher value of the ratio indicates better performance if lost sales are taken care of by a company. This ITR has been calculated for Walmart and its competitors from their annual financial statements from Exhibit-3. INVENTORY TURNOVER RATIO (ITR) | | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | Walmart...
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...The Leader as a Strategist Report Organization: CVS Caremark Pharmacy CVS Caremark is a pharmacy innovation company that is reinventing pharmacy for better health. Company continuously developing new ways to improve access for patients, promote better health outcomes and control payor costs in a way that no pharmacy retailer or PBM could do separately. In 2007, CVS Corporation and Caremark Rx, Inc. merged; CVS Caremark became an integrated provider of prescriptions and related health services with an unmatched breadth of capabilities (www.cvscaremark.com). Today CVS Caremark is the market leader in the United States in multiple categories; such as in mail order pharmacy, retail pharmacy, specialty pharmacy, and retail clinics, and is a leading provider of Medicare Part D Prescription Drug Plans. Purpose, vision, and values of CVS Caremark Pharmacy: Purpose: Helping people in their path to better health Strategy: Reinventing pharmacy Values: Innovation – Demonstrating openness, curiosity and creativity in the relentless pursuit of delivering excellence. Providing more relevant, caring, expert guidance, more cost-effective solutions and even more convenient access. Collaboration – Sharing and partnering with people to explore and create things. Caring – treating people with respect and compassion so they feel valued and appreciated. Accountability – Taking personal ownership for the actions and their results 1. An analysis of the strategic cascade of the organization...
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...company resource analysis in the drug store industry, I will select the CVS Caremark Corporation as my study company. Question 1: Whether the company's present strategy working? CVS pharmacy services business strategy centers on providing their customer and client high quality and innovative pharmaceutical solutions, while assisting their member managing overall health care costs by leveraging CVS expertise in core PBM services. (Form -10k) (1) Moreover, the retail pharmacy business strategy, base of the CVS pharmacy services model to maintain successful growth they focus on new store development by expanding the number of retail pharmacy stores and retail stores range in size in order to provide better service, help client lowers overall health care costs and improve health outcomes. (1) How these strategic working? Look into the financial performance in the Appendix 1, table 1. CVS compare well on these profitability ratios with industry averages. Most of ratios are better than the industry averages. Ventureline (2). Study the CVS’s financial report I found the company is “Solid and significant growth.” According to CVS Caremark Annual Report 2013 (3), the financial highlights show the company was significant growth during 2012 to 2013. For example, net revenues increased 3.0 percent to a record $127 billion, while adjusted earnings per share from continuing operations rose 23 percent to $4.00. CVS earned $4.4 billion in free cash flow in 2013, and returned more than...
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...Introduction Walgreen Co. and CVS/Caremark are two of the largest retail drugstore chains in the United States, offering consumers a variety of basic consumer goods including household products, convenience foods, personal care, beauty care, photofinishing, and seasonal items, as well as over-the-counter and prescription medication. In addition to their well-known retail pharmacies, both companies also operate a health services health and wellness division. Within the retail pharmacy industry CVS/Caremark and Walgreens continually battle for the retail position. This document will offer an overview and basic competitive analysis of the two companies. Background Location & Type of presence (brick and mortar, or internet) According to the CVS/Caremark 2011Annaul Report, page 23; as of December 31, 2011, the CVS/Caremark Retail Pharmacy segment operated 7,327 retail drugstores with 7,271of these retail stores operating a full service pharmacy. Their stores are located in 41 states and the District of Columbia and Puerto Rico. Additionally, within these retail stores operate 657 health care clinics conducting business under the Minute Clinic name. The retail pharmacy stores operate primarily under the CVS/pharmacy or Longs Drugs names. In addition, the Pharmacy Services segment operates under the names CVS Caremark Pharmacy Services, Caremark, CVS Caremark, Care Plus CVS/pharmacy, Care Plus, and Rx America to providing pharmacy benefit management services to employers, insurance...
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...CVS Caremark Business Analysis Part I University of Phoenix CVS Caremark Business Analysis Part I Investing mutual funds involves many aspects of confidence and knowledge when considering potential companies. One must know a company from the inside and out so they know exactly what their money is being used for. Having this knowledge means investors will not think twice about investing because they will feel confident that the company will provide a return on their investment. By performing a SWOT Analysis and examining how a company will fulfill the needs of internal and external stakeholders, investors will see what the current state of company is and what the foreseeable future holds. SWOT Analysis A SWOT Analysis is a planning tool used to analyze an organization’s strengths, weaknesses, opportunities, and threats (Nickels, McHugh, & McHugh, 2010). CVS Caremark is the potential client that this SWOT Analysis will be conducted on in order to determine if they are the proper suitor for investors. Company Overview CVS was founded in 1963 as a company that specialized in health and beauty products. Over time pharmacies were added, and CVS quickly grew in store locations over the next 4 decades by buying smaller pharmacy chains (“Our Company,” 2012). The big change in CVS occurred in 1997 with the purchase of the Revco pharmaceutical chain. Revco and its 2,500 store chain was now a part of the CVS brand and this quickly established CVS as a powerhouse in...
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...read it. While believing the case to be very real, lives are worth saving. The following article is about what CVS accomplished in Oct. 1 2014, according to Murphy, T., Felberbaum, M. (2014) “CVS Caremark, America's second-largest drugstore chain, is quitting selling tobacco products at its more than 7,600 U.S. drugstores as it focuses more on providing health care. The Massachusetts-based company said Wednesday that it will phase out cigarettes, cigars, and chewing tobacco by Oct. 1, a move that will cost about $2 billion in annual revenue but won't affect its 2014earnings forecast. CVS Caremark leaders say removing tobacco will help them grow the company's business of working with doctors, hospitals and other care providers to improve customers' health.” Moreover, as of February 2015 CVS sales increased according to Forbes – “CVS, which stopped selling cigarettes and related products in September, previously generated an estimated $2 billion in annual tobacco sales. However, sales in the pharmacy segment alone in the fourth quarter jumped 21.7 percent to $24 billion buoyed by an early flu season with an ineffective vaccine that caused flu victims to search CVS for other treatment options. CVS also saw increased paying customers under the Affordable Care Act.” As the population age’s smokers and non-smokers need convince and places to seek a medical professional. The CVS case compared to the Smokers are good for the economy case is an exhaustive comparative analysis sort of view...
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