Premium Essay

Dahdjkh

In: Business and Management

Submitted By rajeev
Words 6954
Pages 28
Telecommunications today

Consumer attitudes to take-up and use
© Commonwealth of Australia 2007
This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Commonwealth. Requests and inquiries concerning reproduction and rights should be addressed to the Manager, Communications and Publishing, Australian Communications and Media Authority, PO Box 13112 Law Courts, Melbourne Vic 8010.

Published by the Australian Communications and Media Authority
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Contents

1. Introduction 1

2. METHODOLOGY 3

3. RESULTS 6

3.1 OVERVIEW OF CONSUMER TAKE-UP AND USE OF TELECOMMUNICATIONS SERVICES 6 3.1.1 Use of telecommunications services 7

3.2 Voice services 8 3.2.1 Take-up of voice services 8 3.2.2 Factors influencing take-up of voice services 9 3.2.3 Use of voice services 11 3.2.4 Decision making about...

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