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Dan Goleman's Social Intelligence Book Review

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Running head: GOLEMAN’S SOCIAL INTELLIGENCE BOOK REVIEW

Dan Goleman’s Social Intelligence Book Review

Summary of Key Points
Unveiling a New Science Goleman contends that the most fundamental revelation of this new discipline is that people are wired to connect. Neuroscience has discovered that our brain’s very design makes it sociable, unavoidably drawn into a neurological connection whenever we interact with another person. This two-way connection allows us to affect everyone we interact with both physically and mentally. The new science of social intelligence should be thought of in terms of being intelligent not just about our personal and professional relationships, but also in them. Goleman explains that this involves expanding our focus in a way that looks beyond the individual to understand what really occurs when people interact, and to look beyond narrow self-interest to the best interests of others as well.
Emotional Economy The realization that one person can trigger an emotion in another person or vice versa represents the powerful mechanism by which feelings are disseminated to others. Goleman classifies this as emotional contagion which is the emphasis of emotional economy. Emotional contagion comes in two forms; low road and high road. The low road is mental circuitry that operates in our subconscious at a very fast rate and tends to involve impulsive decision-making. The high road consists of mental circuitry that operates at the conscious level and is more structured, requires deliberate effort and tends to involve rational decision-making.

Rapport Goleman conveys that one of the most basic, but important aspects of relationships involves rapport. He explains that rapport only exists between people and we see it when an interaction with another feels pleasant, engaged, and smooth. These initial feelings pass quickly, but...

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