...CHAPTER 7 SYSTEM IMPLEMENTATION AND SUPPORT LEARNING OBJECTIVES ■ To be able to discuss the process that a health care organization typically goes through in implementing a health care information system. To be able to appreciate the organizational and behavioral factors that can affect system acceptance and use and strategies for managing change. To be able to develop a sample system implementation plan for a health care information system project, including the types of individuals who should be involved. To gain insight into many of the things that can go wrong during system implementations and strategies health care managers can employ to alleviate potential problems. To be able to discuss the importance of training, technical support, infrastructure, and ongoing maintenance and evaluation of any health care information system project. ■ ■ ■ ■ 167 168 System Implementation and Support Once a health care organization has finalized its contract with the vendor to acquire an information system, the system implementation process begins. Selecting the right system does not ensure user acceptance and success; the system must also be incorporated effectively into the day-to-day operations of the health care organization and adequately supported or maintained. Whether the system is built in-house, designed by an outside consultant, leased from an application service provider (ASP), or purchased from a vendor, it will take a substantial amount of planning...
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...Clinician Provider Order Entry Implementation Health Care Information Systems HCS 483 September 02, 2013 Clinician Provider Order Entry Implementation Implementation Process Health care organizations look forward when starting the implementation process for information system implementation. Adding or upgrading health care systems is met with excitement and opposition from the employees who must use the system and adapt their current practice processes. Constructing a rollout period for the employees to train and get specific training for their job requirements is imperative to the success of the health system implementation. Employees knowledge of how to use the system is equally important to the implementation process as choosing and designing the program that is best for the organization. Roles and responsibilities The project or system champion is someone in the organization who is vested in the completion of the project. The champion’s role is to help obtain the buy-in of other physicians into the use of the new system and makes sure the physicians who will be using the system have adequate input in the selection process of how the new system will be used. The board of directors is the governing entity for the health care organization that approves the acquisition and implementation of a new system. The board of director’s role is to have a voice for the organization. Going forward the board needs to be involved in how the new system will affect the processes...
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...Ascension Health Research Project Kari Holland July 1, 2015 Mgt2037 The manager’s functional role is to achieve results. They are in the organization to help increase efficiency, improve the performance as a team, and making the organization more agile to be able to bend or move in new directions. Managers must be able to meet the demands of time constraints, budget, quality of their services, and the risks that are involved. A manager must also be able to discern between differing expectations of all the stakeholders involved. They must also meet the needs of the patients and also their expectations for their care. As a manager, you should keep apprised of every situation going on in your organization and make sure that all your staff is on board with their thoughts or suggestions to help try remedy the situation. If a patient’s care is in question, it is the manager’s responsibility to figure out where the problem lies. Whether it is with the nurses, CNAs, or other staff members that are there to help care for the patient. A manager is able to explore new staffing techniques and also new care techniques to better take care of their patients. The different types of planning that could be used in any organization are strategic planning, tactical planning, and organizational planning. Strategic planning involves...
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...Driscoll has been the CEO of CareCentrix as of 2013. He has been with several multi-billion healthcare businesses, including Medco and Oxford Health plans to name a few(Modern Health Care). He has exhibited the ability to work strategically, to inspire with vision, to develop people and to deliver results. But most importantly he has the ability to lead an incredibly fast growing and dynamic company with limitless potential such as CareCentrix. His goals becoming CEO is to meet and exceed the expectations of their customers and to provide exemplary care to the patients. Moreover, as a company the goal is to move patients out of acute and sub-acute care to their homes where they can leverage technology in innovative ways to improve quality care and sustainable outcomes, all in a setting that is emotionally and physically beneficial to the patient. (CareCentrix) According to John Driscoll, “CareCentrix is not only a premier company to do business with, but also a great place to work.” In 2014, was implemented, for the first time ever, performance reviews, with merit increases awarded for performance. Another initiative rolled out was the “Golden Thread” which connects everyone’s individual objectives with their unit’s objective and overall corporate objective. This is designed to ensure that every team member knows how their day-to-day work contributes to CareCentrix’s corporate objectives and ultimate success. It all begins with the vision, mission and values. CareCentrix’s vision...
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...2013 | [Head Start or false start] | A strategy to adequately plan projects in the intense and rapid changing healthcare setting of today is imperative to implementing successful projects. | Executive Summary Currently, healthcare is one of the leading topics across the nation ranging from quality improvements to cost reductions. No matter the public focus, projects have become a major part of health systems large and small. As complex projects trend upward in the healthcare industries, the implementation for project management best practices has become a necessity. Many organizations lack experienced project management methods and may even neglect to see the importance of such principles. These factors along with the extreme pressures to execute projects quickly and effectively has given light to increased project false starts. A project false start negatively impacts the project, the organization morale, and ultimately the company’s bottom line. Causes can range from lack of project management knowledge, simple neglect, or tight deadlines. Whatever the cause, there are preventive measures available. In elementary terms, the best defense is to PLAN first. But, even more so, your organization must complete proper project selection and initiation phases before progressing into the next phases of the project lifecycle. Introduction New ideas often bring excitement and momentum; however, rushing into project execution may actually increase the likelihood of a failed projected...
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... | | |College of Natural Sciences | | |HCS/440 Version 5 | | |Economics: The Financing of Health Care | Copyright © 2010, 2007, 2005, 2004, 2002, 2000 by University of Phoenix. All rights reserved. Course Description This course provides an overview of the economics of health care. The various payers are examined, including private, state, and federal entities. Issues such as the cost effectiveness of prevention, the management of patients and their diseases, as well as the cost of treatment settings are discussed. Third party reimbursement from various sources, ranging from for-profit insurance carriers to charitable donations, are reviewed. The health care system's use of grant funding and research dollars is described. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change...
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...This paper will discuss many things about the elements of the organizational model of my workplace. This paper will discuss my organization’s quality program, goals, and objectives, also the quality management structure. Next, I will discuss how my workplace selects quality improvement projects, and how the nursing staff is trained and supported during these projects. Lastly, this paper will discuss the quality methodology tools, the effectiveness of those tools, and how the quality improvements processes are communicated to staff, how the effectiveness is evaluated and examples of quality improvements in the organization I work for. Quality Management Structure and Improvement Projects The company I work for does have a quality management...
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...Action Plan Template Purpose: Find a solution for uninsured residents of Oakland County to receive health care services be means of free medical clinics/ screening Goal: to insure that everyone has access to health care Results/Accomplishments: |Action Steps |Responsibilities |Timeline |Resources |Potential Barriers |Communications Plan | |What Will Be Done? |Who Will Do It? |By When? (Day/Month) |Resources Available |What individuals or organizations |Who is involved? | | | | |Resources Needed (financial, human, |might resist? |What methods? | | | | |political & other) |How? |How often? | |Step 1: |Volunteer medical staff member|This occurrence will be |Available resources would include usage of|A. The only people that might |All physicians that are willing to | |Contact physicians from |including doctors, nurses and |weekly. Everyone should |a close community building near the rural |resist are those physicians or |volunteer should call in...
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...Compensation and Benefits Plan Our team has been asked to develop some compensation and benefit recommendations for our client based on their planned expansion to Arizona. The expansion in Arizona will increase the number of employees to 130. Annual revenue is expected to increase the first year to $10,300,000. Currently, there are 41 commercial construction projects in Arizona, and it is recommended the company pursue commercial retail. (Commercial Construction Projects in Arizona, 2013) . The team’s recommendation is based on; market evaluations of similar companies, Arizona pay and benefits laws, and a company structure to create a compensation and benefits strategy. Sundt Construction, a medium sized construction company headquartered in Tempe Arizona, was founded in 1890 by Mauritz Martinsen Sundt. Sundt offers their employees a somewhat generous compensation package which includes not only the basics of retirement and health care, but also added perks such as continuing education (The Sundt Exprience, 2013). Sundt offers a generous health care plan which includes vision care and prescription benefits. Sundt offers several different medical plans to include one plan that has no monthly premium charge (because of employee ownership) for employees and their dependents which is a Preferred Provider Organization (PPO) network. Sundt maintains a wellness where employees receive a $350 credit for health expenses related to improving or maintaining health. Sundt...
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...H O W A H O S P I TA L G E T S A N D S P E N D S I T S M O N E Y Prepared for The Access Project by Sarah Gunther Lane, MS Elizabeth Longstreth, BA Victoria Nixon, MS Under the supervision of Nancy Kane, DBA Harvard School of Public Health The Access Project is a national healthcare initiative supported by The Robert Wood Johnson Foundation and the Annie E. Casey Foundation. It works in partnership with Brandeis University’s Heller Graduate School and the Collaborative for Community Health Development. It began its efforts in early 1998. The mission of The Access Project is to improve the health of our nation by assisting local communities in developing and sustaining efforts that improve health care and promote universal coverage, with a focus on people who are without insurance. If you have any questions or would like to learn more about our work, please contact us. The Access Project 30 Winter Street, Suite 930 Boston, MA 02108 Phone: 617-654-9911 FAX: 617-654-9922 E-mail: info@accessproject.org Web site: www.accessproject.org Catherine M. Dunham, Ed.D, National Program Director Mark Rukavina, MBA, Deputy Director for Programs and Policy Gwen Pritchard, MPA, Deputy Director for Communication and Administration © 2001 by The Access Project This publication may be reproduced or quoted with appropriate credit. Acknowledgments The Access Project would like to thank and acknowledge the work of Sarah Gunther Lane, Elizabeth Longstreth and...
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... _______________________________________________________________________________________________ Table of Contents Project Executive Summary 3 Project Purpose and Overview 4 Project Objectives 4 Project Task and Scope 4 In Scope 4 Out of Scope 4 Deliverables (Results) Produced 5 Organizational Impact 5 The following organizations or groups will be affected by the project’s results: 5 Project Estimated Effort, Cost and Duration 6 Estimated Effort Hours 6 Estimated Cost 7 Estimated Duration 7 Project Assumptions 8 Project Risks 8 Project Approach 8 Project Organization 10 Organization Chart: 10 Project Approvals (if required) 11 Attachments 12 Project Executive Summary The main purpose of the proposed project is to provide 15 orphan girls in YY Djamoat of Rasht District, VVVV with adequate accommodation and living conditions. This purpose will be achieved through (i) mobilization of financial resources in the amount of $40,000 from local entrepreneurs, and (ii) construction of a new orphanage building. The project is scheduled to start in January 2015 and complete by the end of September 2015. The project cost is estimated at $72,000. The project will be implemented by the Khukumat of Rasht district. Project Purpose and Overview “In recent years the number...
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...health care executive of Yorkshire Clinic, set the goal for the HCO to implement an electronic health record (EHR) system. Currently, the clinic still conducts patient care using paper health records. Mr. Magone and the physicians have discussed the option, and they realize that EHR usage is proven to improve the quality and safety of patient care. In fact, they all believe in implementation of the EHR so much that Mr. Magone has incorporated EHR implementation into Yorkshire Clinic's strategic plan. Recently, the company determined that your organization qualifies for government incentives—under the Health Information Technology for Economic and Clinical (HITECH) Act of 2009—with successful EHR implementation. Mr. Magone and the physicians realize that EHR implementation will be costly and will take time, but they are willing to make the investment. There is widespread support for the endeavor, and everyone has agreed to be part of the steering committee to guide project development. The various stakeholders include physicians, nurses, administrators, and patients. There have been several meetings in which the end-users have been afforded the opportunity to ask questions and provide their feedback about the initiative. There is growing enthusiasm among physicians and clinicians about the possibilities that EHR implementation will bring. Mr. Magone has made it clear that patient needs are driving the project. He wants to ensure that EHR design is driven by patient care and satisfaction...
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...will collectively improve the quality of health care. IM/IT governance helps the organization make business decisions more accurately and in a timelier manner (Glandon, Smaltz, Slovensky, 2008). In order to complete this, five general guidelines were created. They are as follows: Develop a consistent IT strategy, Align IT Planning with Organizational Planning, Develop IT Infrastructure, Architecture and Policies, Set IT Project Priorities and Oversee Investments and Be able to assess IT’s contribution. In order to develop a consistent IT strategy, the plan created must apply across all operating units within the organization. Next, the plan must align with IT planning and organizational planning. Alignment would involve three essential elements for success. First, an alignment of purpose must be in place. IM/IT leadership and organizational leadership must agree that they are trying to achieve the same ends. Second, they must agree to work to develop goals and tactics jointly to meet those ends. Third, these two groups must share the responsibility and accountability to achieve the ends (Stacey, Skinner, 2005). Because plans may change over a period of time, the CIO and CEO should ask the who, what, when, where, why, what do we do, whom to or for questions. This will assist the organizations leadership team in staying in perspective. When developing the IT infrastructure, architecture and policies, the plan should identify the major types of information...
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...Paradise Assisted Living Project Arlynne Lumbao MGMT 404 Project Management DeVry University June 8, 2013 Executive Summary: The XYZ Health Care Corporation is growing so fast and has met the maximum capacity of 20 residents. The CEO and the Director Manager have decided to start a project for a new Home called Paradise Assisted Living to meet the needs of the elderly that are in the waiting list. The total cost for this project to start a new Home Assisted Living is approximately $500,000.00, including home purchase, appliances and furniture purchase, assigned team member, new staff training, and necessary renovations and adjustments. Scope Statement Goal Definition The Paradise Assisted Living Project is a home base setting in a three bedroom home with occupancy of 6 residents which will meet the healthcare regulations of 2 residents in each room. Accessible design features of the home such as hand rails, wider doorways, lever handles, special showers, wider hallways, and grab bars will be added. Prior in obtaining licensure, the home must have a secure and maintain an appropriate facility fire clearance approved by the fire authority having jurisdiction. The home must meet standards established by the State Fire Marshal and the local fire authority having jurisdiction for the protection of life and property against fire. A written emergency disaster plan that contains a plan for evacuation will addresses elements of sheltering, identifies temporary...
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...on how a business can succeed, and it serves as a tool for creating a good business plan. A feasibility study is important because the information it gathers and presents helps people list everything they need to make a business work, develop marketing strategies to persuade an investor or bank that the business is a worthwhile investment and identify business-related problems and solutions. The project feasibility may form the basis of an important investment decision and in order to serve this objective, the document/study covers various aspects of project concept development, start-up, and production, finance and business management. 2. Project Profile The project is about starting a Day Care Center for infants and children of age up to 5. The proposed plan is to offer programs ranging from Infant Care for infants of more than 6 months of age to Kindergarten for children of age up to 5 years. 2.1 Project Brief The study provides information regarding investment opportunity for setting up a Day Care Center in Comilla City. However, such a project could also be feasible for other cities of Bangladesh but initial market research/survey would be required to identify its need. 2.2 Opportunity Rationale Day Care Center is the place where learning and fun become one and the primary place where young children learn social and pre-academic skills necessary for success in school. The Day Care’s infant program is centered on the natural curiosity and energy of very young...
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