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Db - 5

In: Religion Topics

Submitted By shardeman
Words 307
Pages 2
In my line of work law enforcement, communication is a very important skill. Competent communication is defined as strategic competence: appropriate use of communication strategies (workiq.com). Strategies is the key term, in every conversation we must use appropriate words and tone and even body language to ensure that we are conveying the proper meaning with our words. An example of this in my line of work would be to ask someone how they are doing, with my hands on my gun or my handcuffs. It is amazing at how many officers do this and wonder why citizens will not engage in conversations with them. As an investigator, I strive to practice communication skills by talking to as many people as possible. I strive to not use the same technique to get conversations started; I always try to be inquisitive. I will ask people a simple set of questions at a low tone and then ask a personal question and nine times out of ten people will open up to me about the most personal things in their life. It is very important that when you are engaged in the conversation to keep your eyes on the person you are talking to. The worst example of communication I have seen was when an officer was attempting to stop an argument from turning into a fight; he made the mistake of not looking at the person he was talking to. When he did this the person, who was already agitated struck the officer in the face, the officer made multiple mistakes he did not use the right tone, body stance or officer safety skills. It is said that the voice is the greatest weapon an officer has; most training classes call it verbal judo, using your words as a weapon for opening up the lines of...

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