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Decision Making Analysis Discussion Summary

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Decisions Making Analysis Discussion Summary

Maceline Michaud

MGT230

July 6, 2015
Kathleen Dominick

Decisions Making Analysis Discussion Summary

To make a decision, you must face the reality of the current situation. Anne Mulcahy had to do so for Xerox when she step in as a CEO. Xerox was facing a possible bankruptcy and Mulcahy dove in to help the company rebuild again. Mulcahy had a vision and it was to keep the corporate culture intact. It was not an easy task as decisions had to be made. Clearly the CEO used the different stages of decision making to help Xerox to rebuild again without having to file bankruptcy. The stages of decision making are identifying and diagnosing the problem, generating alternative solutions, evaluating alternatives, making the choice, implementing the decision and evaluating the decision.

Anne Mulcahy identified and diagnosed the problem of Xerox, which was expenses were too high, the profit margins were simply too low to return to profitability and the company had a debt of $18 billion. Bankruptcy was never a solution for the company and Mulcahy stated George (2008), “Bankruptcy is never a win” (para. 4).

Generating and evaluating alternative solutions for Xerox was the key to rebuilding. Anne Mulcahy confronted the infrastructure by selling off pieces of Fuji Xerox, the company’s crown jewel and farmed out manufacturing to Flextronics. She also eliminate 28,000 jobs and billions in expenses which were hard decisions but needed to be made. Mulcahy did not cut back on research and development or field sales even though shareholders wanted to shut down the research and development department. Mulcahy also shut down the Deskjet printer division she herself had launched. It showed in the end that not backing down from a decision allowed the company to rebuild again.

Making the choice and implementing the decision were not easy but it was made based on the direction Mulcahy wanted the company to go. Mulcahy decisions for the company allowed her to pay off the company’s entire debt (except for financed purchases), rebuilt its product line and technology base and installed a new management team.

Evaluating the decision was one thing that was not mention in any the articles but I can say based on how the company have turned around based on the decisions Mulcahy made, she has done a great job of rebuilding Xerox. Xerox is now able to see profits again. She has completely transformed the company. In the team collaboration, it was mentioned that there was no clear indication on how Mulcahy evaluated her decisions.

Conclusion When running a company decisions are constantly made and Mulcahy has proved that following the 6 steps of decision making which were identifying and diagnosing the problem, generating alternative solutions, evaluating alternatives, making the choice, implementing the decision and evaluating the decision. Xerox was on the brink of bankruptcy and Mulcahy stuck to her vision and followed the steps of decision making to rebuild the company. Once you have identified and diagnosed the problem and face the reality of the problem, all the other steps just follow. Decisions will always need to be made but following those steps makes the process a lot easier. It may not had been easy for Mulcahy but she keep the vision of the company in mind when making the decisions that were needed to made.

References
George, B. (2008). America’s Best Leaders: Anne Mulcahy, Xerox CEO. Retrieved from http://www.usnews.com/news/best-leaders/articles/2008/11/19/americas-best-leaders-anne-mulcahy-xerox-ceo

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