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Decision Support Systems and Business Intelligence: an Overview

In: Business and Management

Submitted By gsuwal
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Decision support systems and Business Intelligence: an overview

Contents

Course introduction 1–3
Module one objectives 1–3
Use of Study Guide 1–3
Suggested study schedule 1–4
Readings 1–4
Changing business environments and computerised decision support 1–4
Managerial decision-making 1–5
Computerised support for decision making: systems and technologies 1–5 The systems 1–5 The technologies 1–5
A framework for decision support 1–6 Management science 1–6
Concept of decision support systems & business intelligence 1–7 DSS – BI connection 1–7
Course plan and themes 1–7
Conclusion 1–8

Course introduction

This first module aims to provide an overview of the topic and provide the broad backdrop into which the other modules will fit. Today’s business environment is constantly changing, and it is becoming more and more complex. Private and public organizations are required to respond quickly to changing conditions; be it government regulations or informed customers or market conditions. This requires organizations to be agile and to make frequent and quick strategic, tactical, and operational decisions. Making such decisions may require considerable amounts of relevant data, information, and knowledge. Processing these, in the framework of the needed decisions, must be done quickly, frequently in real time, and usually requires some computerized support.

This course is about using business intelligence as computerized support for managerial decision-making. The course focuses on the theoretical and conceptual foundations of decision-support, tools and techniques of decision-making and systems support at the organisational level. These systems and technologies support changes to the stucture, reengineering and management of organisations and are collectively referred to as management support systems (MSS).

Module one…...

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