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Developing a Learning Organization

In: Business and Management

Submitted By APIERSON98
Words 1338
Pages 6
Question 1: Evaluate and discuss how the organization’s culture facilitated the failure.

The organization that I will examine is a former organization that I worked for many years ago. Because of the culture of the organization, the organization lost many customers and eventually, had to lay off employees. When I first started working for the organization, sales were high, and some of the employees had been there for many years. Over the next 3 years, the management changed and so did the culture of the organization. What was once a fun place to work, rapidly became a very stressful environment.
The organization’s new management became known for finding a reason to terminate employees who spoke up about matters that were wrong, or made recommendations for change that management did not agree with. Many of the managers felt recommendations or suggestions from employees meant they were not doing their jobs, therefore, they continued to operate as if everything was fine. When the monthly newsletters came out, often times, there were articles that mentioned decisions were made based on input from employees.
As new employees came on board, they quickly learned the culture of the organization and followed suit to avoid being terminated. Due to the fear of being terminated, many employees stayed silent as problems began to develop. Some of these problems included problems with customers, lack of training and experience of new employees, outdated technology, and internal problems amongst employees. After a few years of ongoing problems that had escalated, management decided to address the issues, but this time it was too late. The organization began to lose customers and sales began to drop. Customers were unsatisfied with how their accounts were being handled, the lack of technological support they were receiving, and many good employees had quit. All

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