...Emotional Intelligence Students Name University Affiliation Course Details Emotional Intelligence Emotional intelligence is the possession of an ability one has to monitor and properly manage their emotions in an intelligent way such that they cannot take over you or even affect the process of decision making. The issue can also be expanded to mean the ability to understand others emotions that aids in knowing reasons for their behavior and ensuring effective communication with them. Examples of the concept can understand your emotions so that you might be able to manage them and become fully emotionally intelligent. Another example can be the application of rational thinking about emotions before execution of any action. An emotional decision is always wrong because anger or other emotions might make you do something regrettable hence thinking might help stop the bad action. Once you are emotionally intelligent, it is easier to understand other and if not you will be depressed and feel bad all the time. Individuals who lack emotional intelligence have challenges both in the workplace and at home (Goleman, 2002). Emotional quotient is an employee’s ability and the understanding of his or her emotions and those of the colleagues at the workplace that helps create the better working environment. Intelligence quotient is the level of intelligence that an employee uses to interpret, understand or implement his or her knowledge in situations that contribute to the company’s growth...
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...Emotional Intelligence and its Role in the Workplace Lori Shick Bryant & Stratton College Principle of Sociology I Professor T. Sedor April 9, 2011 Emotional Intelligence and its Role in the Workplace Emotional intelligence (EI) brings together emotions and intelligence by looking at emotions as valuable sources of knowledge that can help with the perception and management of one’s emotions and the emotions of others. Psychologists Peter Salovey and John Mayer formally define emotional intelligence as “the ability to monitor one’s own and others’ feelings, to discriminate among them, and use the information to guide one’s thinking and action.”(Mayer & Salovey, 1990, p. 189). Emotional intelligence is different from intellectual intelligence (IQ) because it can be developed and improved through training, coaching, and feedback (Goleman 1998, p.). A person with high EI can manage his or her own impulses, effectively communicate with others, solve problems and deal with stress well, which is what gives a person the ability to be successful in both their personal and professional life. Although there are many factors that affect an individual’s professional life, emotional intelligence plays a critical part in relating to and managing relations with others. More specifically, emotional intelligence contributes to effective leadership. Emotional intelligence is based on a set of four complementary abilities that process emotional information. These four abilities...
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...BSBLDR501 / BSBLDR502 DEVELOP AND USE EMOTIONAL INTELLIGENCE Sedat Murat OZGUN Assessment 3 1. Self-awareness – You recognize your own emotions and how they affect your thoughts and behaviour, know your strengths and weaknesses, and have self-confidence. Self-management – You’re able to control impulsive feelings and behaviours, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances. Social awareness – You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization. Relationship management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict. 2. Anti-discrimination, WHS Act 2011 Privacy Act 3. Working with others is not without its difficulties and problems, and at times conflicts arise. It is important that these are resolved to ensure effective and efficient working in accordance with the organisation`s policies and procedures. • Gather information: identify key issues without making accusations, focus on what the issues are, not who did what, do not accuse, find fault, call names. • Each party states their position and how it has affected them; others listen attentively and respectfully without interruption. • Each party, in turn, repeats or describes as best they...
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...Do managers need emotional intelligence to manage successfully in the workplace? Why or why not? Definition of emotional intelligence is “the ability to monitor one’s own and others’ emotions, to discriminate among them, and to use the information to guide one’s thinking and actions” (Salovey & Mayer 1990 cited in Zeidner, Mathews & Roberts, 2004). Moreover, emotional intelligence is now considered as a part of managers’ leadership skills of managing the emotional behaviors to those they interact and lead with, and it has become an essential element for managers to achieve their career success. Emotional intelligence brings managers the competency of self-awareness and regulations, instilling their followers collective goals and vision “that their followers accepted and believe in” (Ashkanasy &Daus, 2002, p81) and developing their social skills. Qualified managers often have a strong awareness of themselves, their weakness, strength and what they are capable of. With high emotional intelligence, they can continue being humble and seek for honest response from others. Ashkanasy and Daus (2002) suggest that emotional intelligent managers have the ability of regulating their own emotion and the emotions of their employees; hence in the decision making process, they can use the emotional information to “achieve creative and positive outcomes”. However, another study for exploring the role of emotions shows that feelings can influence the judgment that managers make...
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...Resilience training program has been an effective intervention to manage workplace challenges and to strengthen personal resilience among nurses (Brennan, 2017); (Hart, Brannan, & Chesnay, 2014). According to Hart, Brannan, & Chesnay, (2014) the program focuses on building good relationships, maintaining a positive attitude and developing emotional intelligence. The study revealed that after the program there is a significant improvement as reported by the nurses. They learned the importance of effective communication within work and develop own strategies to problem solving. Similarly, Cam & Buyukbayram, 2015 found out that resilience workshops focus on skill enhancement for professional growth of healthcare workers especially among nurses. The program uses evidenced based practice to provide psycho-education...
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...Slide 1 – What is Emotional Intelligence? You may be wondering what emotional intelligence is and why it is so important; if so you are not alone. Many people do not realize that emotional intelligence can be just as important if not more important than your actual IQ when it comes to obtaining success in both your personal life as well as your career. Your emotional intelligence is simply the ability to understand the people around you. Once you understand what emotions are used in order to motivate yourself and others you will be able to work cooperatively with others in a way that is beneficial to everyone. By increasing your emotional intelligence you will be able to read the signals of others and use the appropriate emotions when reacting to them. Regardless of the personality type that you are dealing with, you can respond in a way that will provide the best outcome once you understand the key factors to emotional intelligence. By developing these skills you will have the ability to understand, empathize and negotiate with others successfully. In order to improve your emotional intelligence you must understand that self-awareness, self-regulation, motivation, empathy and social skills all play a role in your emotional intelligence. Learning self-awareness is crucial in developing your emotional intelligence and will allow you to recognize emotions as they happen; and in turn dealing with these emotions right away. In order to develop your level...
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...Chantal Ghanimeh Course: Organizational Behavior Instructor name: Mr. Ali Hamdoun Project: Emotional intelligence I. What is emotional intelligence: Emotional intelligence also known as (EQ) is completely internal – it is a person’s ability to understand his own emotions and recognize the emotions of others. Therefore, EQ can be thought of as preceding Behavioral Intelligence. It might be helpful to practice EQ, but it is difficult to observe. II. Leadership Effectiveness and Emotional Intelligence: People have theorized that EI contributes to people’s capacity to work effectively in teams, manage stress, and/or lead others (Ashkanasy & Trevor-Roberts, 2000; Mayer, Salovey, & Caruso, 2004; George, 2000; Goleman, 1998; Goleman, Boyatzis, & Mckee, 2002; Prati, Douglas, Ferris, Ammeter, & Buckley, 2003). For example, leaders who are poor at perceiving their emotions may unknowingly miss important emotional signals from their co-workers. Similarly, leaders who are poor at managing emotions may allow their emotions to interfere with effective action. For instance, when they feel anxious, they may avoid giving an important speech, or when they feel angry, they may inappropriately lash out at a co-worker. The transformational/transactional leadership model of Bass and Avolio (1990) has provided the general framework for most of the research on emotional intelligence and leadership effectiveness (see for example, Barling, Slater & Kelloway, 2000; Palmer...
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...Emotionel Intelligence and leadership Project Presented to Dr. Fadi Hachem Course Instructor American University of Science and Technology In Partial Fulfillment of the Requirements for the course MGT 535: “Organizational Behavior” Aya Hamade Table of contents Pages Overview 1 Literature review 1 Definition 2 Emotional Intelligence, IQ, and Personality Are Different 2 Emotionel Intelligence and Leadership 2 Developing leadership skills 3 Emotional intelligence and its impact on leadership skills 3 Creating emotionally intelligent teams 6 Emotional Intelligence Is Linked to Performance 6 References 8 Overview Emotional Intelligence Is the Other Kind of Smart. When emotional intelligence first appeared to the masses in 1995...
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...Communication and emotional intelligence are ability needed in order to succeed in leadership and management. As the field of healthcare changes, Timmins (2011)explains that communication has become a fundamental element of care at every level of nursing practice. Studies have shown that managers spent 70 to 90 percent of their time in communicating with their teams and others at the workplace. According to Mike Myatt (2012), Effective communication is an essential component of professional success, “whether it is at the interpersonal, intergroup, intragroup, organizational, or external level”. Examination of great leaders shows that It is simply impossible to become a great leader without being a great communication. The literature on effective...
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...Worksite Development The development of competencies and skills are very important in the workplace (Goleman, 1998). This paper will examine the importance of the Nurse’s skills in the medical field. Identifying the role of the nurse in the care of the patient, the essential competency skills to develop an emotional intelligent nurse will be analyzed including intellectual skills, self-awareness, therapeutic and teaching skills, listening, and, probing skills (Xavier & Pereira, 2012). The process of these developments will be evaluated to assess for any improvement needed to achieve the desired emotional intellect outcome. Emotional Skills of the Nurse Competency in Nursing is a necessary element when caring for patients. The nurse demonstrates confidence in his or her knowledge and ability while acting with genuine empathy for the community served. She or he has studied medicine for years before beginning his or her career in nursing and has mastered the medical skills necessary to become successful. Nurses serve a diverse community with individuals of different languages, ethnicity, religious beliefs, and sexual orientation. The nurse can resolve conflicts and recognize the views and values of others while not judgmental of the differences of those he or she disagrees with. The nurse understands the importance of emotional intelligence because before one can understand others he or she must first understand oneself (Goleman, 1995). The nurse administers medication meticulously...
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...SITUATION Alex Sander is a young and promising product manager in the Toiletries Division of Landon Care Products Inc. Over the past year, he has successfully rebranded two of Landon’s skin care products in the United States. Alex has created a winning enviornment at the Toiletries Division by applying very high standards to everyone, and often pushing his staff to the limits. A recent 360 degree review has revealed that Alex’s strong drive to succeed has come at a cost, as his staff are highly disenchanted by his iron-fisted ways. (Alex has since discounted the importance of the these findings.) Sam Glass, Alex’s direct manager, is one of the three Product Group supervisors and is coordinating the 360 degree Performance/Feedback Review discussion with Alex. As part of the 360 process comments have been recorded from selected individuals higher and lower in the organizational hierarchy that the individual receiving the feedback. Sam is scheduled to have a discussion with Alex on his 360 process comments and has indicated a contradiction with the results and Alex’s self-assessment. ANALYSIS Alex Sander is described by his staff as a successful, but overly-critical, narcissistic, demanding and inconsiderate micro-manager. These attributes fit the Harvard Business Review Guide to Office Politics’ (Dillon 2013, p. 15) description of a “Control-Freak Boss”. With reference to the Guide, it must be understood that Alex is behaving in this manner not because he is evil. Firstly...
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...Skills and Style Approaches to Leadership Introduction The skills approach emphasizes skills that can be learned, thus representing a shift away from the perspective that people are born into/with leadership. In addition to exploring the skills approach, this module will provide a discussion of the style approach which provides a focus upon the behavior manifest in effective leaders. The Skills Approach Katz's Three Basic Administrative Skills Katz (1955) suggests that three basic administrative needs must be present for managers to be effective: technical, human, and conceptual. This skills model of organizational leadership was based on the development of the bases of competencies and was part of a long-term research project entitled Making the Match between University Graduates and Corporate Employers (Evers & Rush, 1996). Using a survey-based analysis, four distinct bases of key competencies of a leader emerged: 1. Mobilizing Innovation and Change: the leader's ability to conceptualize, use creativity/innovation/change, take risks, and engage in visioning for the future. 2. Managing People and Tasks: involves coordinating, decision making, leadership/influence, managing conflict, and planning, leading, controlling, and organizing. 3. Communicating: the leader uses interpersonal, listening, oral, and written communication skills to communicate the organization's goals and the leader's vision. 4. Managing Self: the important keys to success are...
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...Contingency Planning 3 4.0 Insufficient Investment in Leadership and Team Building 4 4.1 Transactional Leadership 4 4.2 Transformational Leadership 5 5.0 Transformational Leadership, Work Engagement and Emotional Intelligence 6 5.1 Work Engagement………………………………………………………………………...….6 5.1.1 Application to Case 6 5.2 Emotional Intelligence……………………………………………………………………….7 5.2.1 Application to Case 7 6.0 Ineffective Design of Reward System 8 6.1 Reward System in Today’s Context 8 6.2 Ineffective Reward system 8 6.2.1 Application to Case 9 7.0 Recommendations 9 8.0 Conclusions 10 9.0 References 12 10.0 Appendices 17 10.1 Appendix 1: SWOT Analysis 17 10.2 Appendix 2: Add-on Effect of Transformational Leadership 18 10.3 Appendix 3: Organisation’s Life Cycle and its Leadership Requirements………………….19 1.0 Executive Summary InsureCo has met with several consequences that have adversely affected the company’s overall productivity, turnover rate, compensations costs and workplace engagement. It is imperative for the executives to understand the underlying causes behind these detriments to better the prospects of this company. If these problems persist, with impending global competition, InsureCo may not be able to adapt to the evolving demands of the workplace; this can result in its practices becoming obsolete and the perpetual costs to the company may bring about a financial deficit. Therefore, it is in the company’s best interest to identify the core problems...
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...SUMMIT GROUP Words- 3098 University of Chittagong Assignment on Organizational Behaviour Topics:Emotional Intelligence (EI) Submitted to: Md. Sahidur Rahman Associate Professor Dept. of Management Studies University of Chittagong. Submitted by: |S/L |Name |ID | |01 |Md. Tanvir Rahman (L) |08302067 | |02 |Md. Sazidul Karim |08302073 | |03 |Md. Arfatul Islam |08302116 | |04 |S.M. Almas Hossain |08302118 | |05 |Md. Abul Basar |08302140 | |06 |Jolakha Afrin |08302012 | |07 |Bristy Rani Banik |08302023 | |08 |Lipi Barua ...
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...Emotional Intelligence Abstract Intelligence has been studied for a very long time and the more research is conducted newer concepts of intelligence continue to evolve and show that it is more than just being smart. Howard Gardner in 1983 came up with the concept of multiple intelligences and today personal career success requires not only academic intelligence but also a higher level of emotional intelligence. This paper compares both academic intelligence to emotional intelligence and further reviews literature on the importance of emotional intelligence and relates it to career success. The basic concepts behind academic intelligence, emotional intelligence, how its valuable and why it should be valuable to learn are discussed with the aid of three published articles that elaborate on its necessity for success. Keywords: Academic intelligence, emotional intelligence, career, success Emotional Intelligence: The New Measure of Success Each individual uses a unique set of cognitive skills when processing complex information. Intelligence is a very old concept and while intelligence has been the most consistent factor in determining career success, its definition now includes emotional intelligence. It was Howard Gardner, who came up with the concept of multiple intelligences that encompass several capabilities such as reasoning, planning, solving problems, comprehending, learning, etc (1983). Two of these many different intelligences...
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