...Developing Good Business Sense Beth Ray BUS/210 June 9th, 2013 William Peck Developing Good Business Sense Introduction To develop good business sense there are several factors that need to be taken into consideration. Operations Material Management is the source of the company’s competitive advantage. Then you have to take into account the OMM expenses and how it affects the profitability. Next examine innovative ways to increase productivity and quality while minimizing operational cost. Last look at the material management techniques that can be improved to gain a competitive advantage. Find ways to use company resources to deliver the goods and services more quickly to the customers. I will compare three different businesses and their OMM, job task, input and output, job organization and each competitive advantage. Developing Good Business Sense McDonald’s Mission statement speaks volumes, “Be the best quick fast food service restaurant experience by providing quality service cleanliness and value that make every customer in every restaurant smile.” This is what makes their Operations and Material Management Process so successful. There are six McDonald in my area...
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...Developing Good Business Sense Developing a good business sense takes is not that difficult of a task to fulfill. It only takes a normal level of common sense, a little determination and a business-like frame of mind to achieve what many do not even dare to attempt. As answered in the questions below, there are many ways in which a business’s strategy and work productivity play on profitability. These examples of operating systems will give you a better idea of what it takes to make it work. The three companies I am chose are all department stores, Wal-mart, Target and Walgreens are all good examples. These three companies all function in very similar ways. They all have the same strategies, cooperative workforce, managers, cashiers, stock employees, warehouse etc. To make this business run efficiently, all of the gears (employees) have to be working together like a well oiled machine. The store manager at the top is focused on creating a productive and profitable work environment for the company and creating a comfortable and pleasure shopping environment for the customer. They are most held accountable for maintaining the stores appearance and overall operations. The next level down is the supervisors and lower level managers. They control the store in smaller increments and are primarily given departments or certain groups of employees. These supervisors are responsible for administering the workload to the departmental employees. The standard level employee the workhorse...
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...Lydina J. Howie Developing Good Business Sense /BUS 210 William Price Jr. March 7, 2010 The three companies that I choose for this project are Procter & Gamble, Macy’s, and Red Lobster. I will make notations of how employees do their tasks. I will discuss the main kinds of OMM costs companies have and how does this affect their OMM operations. Also will be discussing how companies design their operating systems to give them a competitive advantage. I will point out the five main sources of operating costs affected by OMM. The primary goal of the operations manager is creating cheerful and devoted customers. By evaluating and supervising their business's operations, they can create products for the right cost. The below three companies are: 1. Procter & Gamble (P&G)is a global company that provides consumer products in the areas of pharmaceuticals, cleaning supplies, personal care, and pet supplies. P&G is known for hiring the person - not the position, and have a strong history of operating with integrity throughout the Company at all levels, in all countries, both internally and externally. A few of the task provided by employees are to: Impact P&G business from start to finish. As an SNO/logistics coordinator, you will support external trade customers as well as internal sales personnel through order processing, shipping, invoicing, financial reconciliation, and data analysis. Administrative/Non –...
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...Developing good business sense Joann Stober April 4, 2011 BUS/210 Holly Rick University of Phoenix Developing Good Business Sense Operations and material management is a big deal for most businesses all over the world. In this paper I will answer four questions explaining how operating systems produce goods and services that customers receive when they visit many businesses. The four questions that are asked in the activity on page 394 of the text book are as follows in the text. Choose three companies and observe how employees Do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital. Think about the differences in the operations involved in the input, operations, and output stages of these companies. Try to identify the nature of their operating systems. Are employees organized in different ways? If so, why? If possible, talk to the managers and employees in these operations to further your analysis. What are the main kinds of OMM costs companies have? How does this affect their OMM operations? How do companies design their operating systems to give them a competitive advantage? (Operations and Material Management, chapter 12, 2011) Three Companies For the first question I have chosen three companies McDonald’s, UPS, and Wal-Mart. McDonald’s is a very strict and structured company when it comes to employees...
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...Developing Good Business Sense Terrence Woods BUS/210 April 24, 2011 Linda Lockhart Developing Good Business Sense McDonald’s, Krispy Kreme Donuts, and Amazon are three of many popular companies that people frequent often. McDonald’s employees trained; to provide great customer service, however, there timeless in producing quality food is important in this industry. Employees are trained on the equipment, and the proper way of make certain food items. Employees are assigned; to different stations, which they are properly skilled in those areas. This process is the same with Krispy Kreme Donuts, because employees train to make what they serve on their menus. They utilize the different machinery supplied and go off guidelines to make certain specialty donuts that customers enjoy. Amazon is in a different industry, but supply customers with popular items that they seek, as well as provide outstanding customer services and fast shipping (Jones, 2007). Nevertheless, employees tasked with developing software that will help them monitor what customers are attracted to, and the type of products; being sold in high quantities. Jones (2007) stated, “The way a company combines the skills and knowledge of its employees with its machinery and computer systems to change inputs into outputs also determines how much value the company creates at the operations stage” (p. 374). Judging from Amazon and McDonald’s both of these companies depend heavily on their employees to...
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...Developing Good Business Sense Developing Good Business Sense The three companies that I chose for this project were Barnes and Noble, the United States Postal Service and Wal-Mart. I observed how the employees of each business do their duties and will discuss the main kinds of OMM costs that companies have and how this affects their operations. Most of the time consumers do not know the process that the products they purchase go through to get to the store or restaurant. They simply walk into an establishment and expect everything to be there waiting for them. Each company uses different operating systems although some companies are similar to other successful businesses. Each business that I observed tries to satisfy the customer with a different service or product. Regardless of how the company is run by the management the mail goal is to satisfy the customer and to make the company profitable. The primary goal of the operations manager of every company is to create happy, loyal customers. By effectively analyzing and managing their business operations they create the products with the features desired by the customers. This can not be done without research. Barnes & Noble is a chain of bookstores that carries thousands of titles. Some old and all the new. It is vital to their business that Barnes & Noble stay up with the current books and stock their shelves accordingly. In order to do this they must have constant research on the latest...
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...Developing Good Business Sense Jenny Richardson BUS/210 March 16, 2014 Karen M. Wilson Developing Good Business Sense In this week’s assignment, I looked at three different businesses but three of the same field. McDonalds, Sonic Drive-in, and Kentucky Fried Chicken were the three restaurants I chose to investigate for this assignment. These restaurants run on the same basis of fast and friendly service. All three are highly successful franchise businesses and very well recognized in the fast food industry. McDonald’s primary products are hamburgers and french fries, but over the years they have branched out to many different types of sandwiches to keep customers interested and coming back for more. They offer an array of breakfast items as well. Sonic Drive-in restaurant takes us back to the carhop days of the past and brings a bit of a nostalgic feel to dining in your car. They have a large menu based on items once served at the drive-in restaurants and encourage their customers to customize their orders. They advertise over 350,000 drink combinations available. Kentucky Fried Chicken was established years ago by a man known as Colonel Sanders who had a way with making fried chicken and was famous for it to say the least. Over the years the company has added many different items to the menu but has never changed the “original recipe” which made the company famous and what it is today. All three of these restaurants run...
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...Developing Good Business Sense Week 8 Michele DeLapp 7/7/13 CERTIFICATE OF ORIGINALITY I certify that the attached paper is my original work. I am familiar with and acknowledge my responsibilities, which are part of the University of Phoenix Student Code of Academic Integrity. I affirm that any section of the paper which has been submitted previously is attributed and cited as such, and that this paper has not been submitted by anyone else. I have identified the sources of all information whether quoted verbatim or paraphrased, all images, and all quotations with citations and reference listings. Along with citations and reference listings, I have used quotation marks to identify quotations of fewer than 40 words and have used block indentation for quotations of 40 or more words. Nothing in this assignment violates copyright, trademark, or other intellectual property laws. I further agree that my name typed on the line below is intended to have, and shall have, the same validity as my handwritten signature. Michele DeLapp Developing Good Business Sense Week 8 The three restaurants I chose were McDonalds, Burger King and Phil’s Grill. All three are hamburger chains. All have customer service policies that include the customer come first and to make sure that the customer receives the best service always. Phil’s Grill is a local chain in New Orleans that has excelled at customer service and great food. Their employees create an environment of family friendly service and...
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...Developing Good Business Sense 07/06/2014 BUS 210 The three establishments that I choose for this project were Burger King, Barnes & Noble, and McDonalds. I have paid close attention to how the employees performed their task. I will talk about the kinds of OMM costs companies have and how does this affect their OMM operations. Also, I will be talking about how these companies made their operating systems to give them an advantage over their competitors. The main goal of the operations manager is to make the customers happy and make them want to come back to their establishment. By properly observing and managing their business’s operations, they can see what sells and make sure that those products are available. This cannot happen without operations and materials management; it is a very important to the company. Barnes & Noble is a chain of bookstores that carries thousands of titles. They also offer the largest in-stock selection of in-print book titles for fast, easy, secure ordering and delivery on the internet. They are also in partners at some universities as their primary bookstore. Barnes & Noble OMM has developed an IT system. This IT system is the flexible production that allows mass production at a lower cost. They continually to improve their storefronts to make a better shopping experience for their customers. Materials management helps the stay on top of their business by keeping the books, CDs, and electronics in inventory that customers will...
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...Developing Good Business Sense XXXXX BUS 210 XXXXX XXXXXXX Developing Good Business Sense For this assignment I chose three different fast food restaurants; The Dog House, Gene and Jude’s Hot Dogs and Wiener’s Circle. All three are fast food restaurants in three different Chicagoland areas. Their main specialty is the Chicago style hot dog. All three serve a great hot dog yet the businesses are very different. 1. The employees do their tasks in a similar way. Each place has an order taker that provides customer service. At the Dog House you are greeted by a very polite cashier, you place your order with her, take your ticket number and wait for your food. The kitchen staff makes your food and then another employee barks out your order number. Self serve on the beverages while you wait for your food. At Gene and Jude’s Hot Dogs you stand in a very long line and are greeted by an employee who you place your order with. Then you move along in what seems like a cafeteria line while they make your food in plain sight. Everyone behind the counter is working quickly to fill the orders made. You feel like cattle just moving along and quickly receive your food with a heart-felt thank you. At Weiner’s Circle there is also a long line and you place your order with the cashier. Here the cashier has a major attitude on purpose. The attitude of the staff is the shtick of the place as well as the food. Kitchen staff, in a kitchen that is visible, prepares...
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...Developing Good Business Sense BUS/210 March 10, 2013 Developing Good Business Sense In today's business world there are thousands of companies in operation; some similar and some different in how their input, operations, and output stages are executed on a daily basis. Below is a breakdown of how three businesses, Macy's, McDonald's, and Microsoft, differ in the aforementioned operations and material management, also known as OMM, process. Although these three companies conduct business around three different services and products, their business principles and operating systems are quite similar. They have also fine tuned their OMM processes to be effective and profitable companies. Macy's main objective as a retailer, with a mass production operating system, is to provide a quality and valuable product and service at an affordable price. They specialize in the sale of brand name clothing and furniture from external suppliers in a department store setting. Macy's also relies on computer systems to track available stock, employee sales, and company performance. In order for them to operate their stores effectively they hire competent and personable employees who uphold the philosophy of cleanliness, neatness, professionalism. Macy's employees range from stockers and janitors to managers and salesmen, all of which are a key component to daily operations. Similar to Macy's, McDonald's uses a mass production operating system to provide a dining experience that will...
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...Developing Good Business Sense John Peeler Foundation of Business September 23, 2012 Shondria Woods Introduction In this paper I will be discussing the business sense of three separate companies. I will speak about their employee's, operations systems, how the employee's are organized, the main cost that a companies OMM will have, and how a company operations system is designed to give them a advantage. Kangaroo Express Kangaroo Express is a company I currently work for. After observing the way my fellow employees do their job I discovered that they are always cleaning, front facing, interacting with customers, trying to up sale all the sales in the store, and doing their best with customer service. The nature of the operation systems in this company is a flexible operation system. This company has both mass marketed products and products exclusive only to the Kangaroo brand. The employee's are organized with a leader on every shift. Every store in a district has a show store that is also the training store. Each employee at this store is a shift leader that can go into any other store and perform the best in the companies standards. Each employee can also manage the store if something should happen to the management. The OMM cost will be in the copyright protection of the product. The making, packaging, and shipping of all the products in Kangaroo Express are done by other companies. The...
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...Developing Good Business Sense Since I work in retail, I chose Wal-Mart, Target, and Kmart as the three companies I want to compare. I work for Wal-Mart so I know most of their operating systems. One thing that set Wal-Mart from the other is its way of ordering merchandise. Point of Sale or POS happen when an item is scanned at the register. POS will order that item so that it is never out. As Wal-Mart associates we have to verify that onhands of these items are one hundred percent accurate. We have department mangers that verify onhands daily. Kmart and Target have similar systems this is what makes the stores in stock improve. Associates in all three companies are organized in that they must verify onhands so they can provide the best customer service possible. Associates must also maintain store standards so the stores are eye appealing to customer. Associates must also be aggressive and go after sales; this means knowing what is going on in the community. Right now retailers are looking at the gas prices and are anticipating the items that customers will buy. They won’t have a lot of money to spend so we have to figure out what items they will give up and which items they will buy the off brand of. OMM costs on all three companies are relativity similar. Computers and hand held will be the bulk of the cost. This is the main backbone to running these companies operationally speaking. Each company must have them to keep the competitive edge on their competition. They have...
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...DEVELOPING GOOD BUSINESS SENSE NICOLE COLEMAN BUS/210 MARCH 20, 2014 INSTRUCTOR: DR. SHONDRIA WOODS-McAFEE INTRODUCTION Each business has a way that it operates, an operation and materials management (OMM) process, which is unique to each company. It is a way that the company operates. It is the input and output process. I will be going over three different companies and discussing their unique operations and what they entail. (Jones, 2007) The three companies I will be using for my examples are Subway, an Optometrist office, and an Old Navy clothing store. SUBWAY For this company I believe they would use an OMM that was the most beneficial for their particular type of business. For example, their operations include making sandwiches, breads, and cookies. The average customer would spend between $6-15. They need a supplier for their ingredients, and an employee who is capable of mixing ingredients and putting them together. I think of all the three companies I am discussing, their operating costs are the lowest. I think that the main cost for operating this company come from the lease for the building, the ingredients used for their food products, and the employees pay. There would also be smaller operating costs included for things such as bags, napkins, cups, lids, straws, fountain drinks and cleaning products. These operations for this company are much different than the operations for other types of companies. To give Subway a competitive...
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...Developing Good Business Sense Hope Washington BUS/210 August 18, 2013 Kari Foster Retail establishments and department stores are some of the easiest kinds of companies to observe from the outside. Macy’s, Sears, and Wal-Mart are my choice companies because I frequent all of these stores, and they are each different in their own way Macy’s is geared toward the middle and upper class with the styles and prices of their cloths. Sears is a common household name that carries clothes, make-up, appliances, tools, and is affordable for the average American. Wal-Mart targets customers of all types because they carry just about everything that the average household needs at a very low price. Macy’s has nice enough employees who try to be helpful, but the only ones who will really tell you all about a product are the sales people at the make-up counter. Most likely because they make a commission off the products they sell. The average employees at Macy’s are unfamiliar with most of the inventory; they have one department and they only know that department. The people who shop at Macy’s are there for the products not the customer service. It is rare to see a manager on the sales floor. At Sears, employees are very knowledgeable about most of the store’s inventory. If the employee that you have found cannot help you they will find someone who can. Most of Sears’s employees are quite knowledgeable and eager to help you make your decision. It seems to me that they are just happy to help...
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