Developing Good Business Sense
Operations and material management is a big deal for most businesses all over the world. In this paper I will answer four questions explaining how operating systems produce goods and services that customers receive when they visit many businesses. The four questions that are asked in the activity on page 394 of the text book are as follows in the text. Choose three companies and observe how employees
Do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital. Think about the differences in the operations involved in the input, operations, and output stages of these companies. Try to identify the nature of their operating systems. Are employees organized in different ways? If so, why? If possible, talk to the managers and employees in these operations to further your analysis. What are the main kinds of OMM costs companies have? How does this affect their OMM operations? How do companies design their operating systems to give them a competitive advantage? (Operations and Material Management, chapter 12, 2011)
For the first question I have chosen three companies McDonald’s, UPS, and Wal-Mart. McDonald’s is a very strict and structured company when it comes to employees being trained. They have procedures and training plans they require their managers to follow when teaching their employees every position. Everything employees do is set for success if they follows procedures and do not break the rules. They have several handbooks and e-learning to help teach them with videos. Then one on one training by the managers. UPS is also structured. Their number one…...