Free Essay

Diad Iv and Diad V

In: Business and Management

Submitted By marionferera
Words 392
Pages 2
UPS DAID IV and DIAD V
1. Delivery Information Acquisition Devices (DAID) IV Features a. Built in GPRS, CMDA radios and an acoustical modem to facilitate dial-up access b. Bluetooth networks and infrared ports on the device allow it to communicate with peripherals like computers or printers. c. Global Positioning Satellites (GPS) provided the drivers with accurate directions for pick-ups and deliveries. d. On-Demand-Services (ODS) allow dispatchers and management to access the driver via their DIAD through text messaging. e. Built in laser scanner reads package labels quickly and accurately reduces time by making pick-ups and deliveries more efficient
Issues concerned about the DAID IV * The placement of signature key, due to customers inadvertently hitting this key * The shifted keypad, which requires the driver to toggle between alpha and numeric characters * The size of the device is too big and too heavy
2. Delivery Information Acquisition Devices (DAID) V Features a. Full colour VGA screen and expanded radio communication coverage b. Microprocessor with expanded memory to support driver training and future applications including navigation c. Enables on-the-fly switching between the cellular carriers; if the preferred carrier's signal is lost thus, DIAD V can automatically use another cellular carrier. d. Smaller in size and lighter which solves the issue with signature key; customer able to hold the device properly without hitting any keys. e. Full alphanumeric keypad; it eliminates the shift key. f. A colour, auto focus, flash camera could be used to enhance proof of delivery and to help resolve customer claims. g. Multi-dimensional imager that decode many symbols including existing UPS linear barcodes and UPS Maxi Code, without requiring the driver to rotate the device to capture the barcode. It is also used to capture clear view of recipient's signature. h. Makes it easy for the UPS operators to communicate customer requests and to sudden changes on package deliveries while they are on road.
3. Advantages of having a Delivery Information Acquisition Devices (DAID) V to UPS * It accelerates the delivery of package information to UPS network and its customers * Its faster and more durable as it could hold more data * Increases customer reliability by enhancing proof-of-delivery and helps to speed customer claims * Increase the productivity levels of the UPS staffs where it allows them to handle more global shipments.

Similar Documents

Premium Essay

Management Informaton Systems

...Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 1 INFORMATION SYSTEMS IN GLOBAL BUSINESS TODAY UPS Global Operations with the DIAD CASE 1 (a) Global Operations with the DIAD IV VIDEO CASE Systems URL http://careertv.com/video.php?mediaid=5Kb0tr9e-mNWk3iIvp3GZQ; L=3:07 (b) UPS’s Next-Generation Mobile Devices Are Here VIDEO CASE URL http://www.youtube.com/watch?v=_0B2-o6BKMM; L=3:22 continued Chapter 1, Case 1 UPS Global Operations with the DIAD 2 SUMMARY Using smart people and smart technology, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases. This case describes the evolution of the UPS DIAD technology platform, the transition to the new DIAD V in 2013, and the role of information systems in achieving UPS’ strategic business objectives. Two videos. CASE United Parcel Service’s global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS......

Words: 1564 - Pages: 7

Premium Essay

Ufs Case Study

... UPS Global Operations with the DIAD CASE 1 (a) Global Operations with the DIAD IV URL http://www.youtube.com/watch?v=zTIsQSodCFg; L=3:07 Systems (b) UPS’s Next-Generation Mobile Devices Are Here URL http://www.youtube.com/watch?v=_0B2-o6BKMM; L=3:22 SUMMARY Using smart people and smart technology, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases. This case describes the evolution of the UPS DIAD technology platform, the transition to the new DIAD V in 2013, and the role of information systems in achieving UPS’ strategic business objectives. Two videos. CASE United Parcel Service’s global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS databases located in seventeen major data centers throughout the world. UPS maintains a fleet of 95,000 delivery vehicles, and 230 aircraft worldwide. continued Chapter 1, Case 1 UPS Global Operations with the DIAD 2 A multiyear,......

Words: 1559 - Pages: 7

Premium Essay

Ups Global Operation with the Diad

...1. List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information related to the package is readily available. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center. Steps: * The process begins with the information of the package and its destination is add by the customer. * The information of the package is sent to the main database system of UPS, the system automatically creates a “smart label” which is then attached to the package for shipment. * Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups. * Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package. * The system concurrently gets updated whenever a package is scanned through the center. When all the information is updated in the......

Words: 844 - Pages: 4

Premium Essay

Management Information System

...MANAGEMENT INFORMATION SYSTEMS INDIVIDUAL ASSIGNMENT: MR NUNKOO MOONESWAR RISHI CASE STUDY UPS GLOBAL OPERATIONS WITH THE DIAD 21.05.2014 Questions 1: List the various ways that DIAD improves customer service. UPS, that is, United Parcel Service, was started in the year 1907 and expanded in the year 1930s. Today a multi-billion dollar investment in the technology drove the growth of UPS over the last twenty five years beginning in 1990. This investment enabled the development of the DIAD (Delivery Information Acquisition Device). DIAD is a key element in UPS business technology platform. Today UPS delivery drivers more are efficient and effective and they are about 70,000 drivers who are wirelessly connected to UPS databases. They deliver over 16 million packages daily to their customers in 220 countries and territories. DIAD has built in GPRS and CDMA cell phone, a modem to facilitate the dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center. DIAD has GPS (Global Positioning Satellite) connectivity which provides the drivers with detailed directions for pick-up of packages in order to locate the trucks and their packages. Drivers scan the package bar code, collect the receiver’s signature electronically. In overall, the UPS technology infrastructure enables UPS to offer its customers many services, such as package tracking, freight planning, and freight truck packing optimization, in addition to the basic......

Words: 935 - Pages: 4

Premium Essay

Ups Diad

...1. List the various ways the DIAD improves customer service? 1. Connect the drivers to UPS Central systems for tracking and delivery. 2. First to used mobile wireless technology for daily operations. 3. Can capture automatically customer’s signatures. 4. Time card information. 5. Truck adapter port to connect the DIAD using wireless cell phone to transmitting package information to UPS network. 6. UPS central and customer monitor and tracking their packages throughout the delivery process. 7. DIAG have built scanner to scan packaging faster, easy and can access all the information of each package. 2. Write out the step a package takes from pickup by UPS driver to delivery including the role of DIAG, the UPS Data Center and the UPS Package Center. 1. Package get to x company shipping location, package is weight, and measure the package, delivery address with zip code the select the different way to delivering the package, etc. overnight, next day, more days or ground delivery, the shipping price, pay there or companies has credit account with UPS, them generate a label that has 2 bar code for all shipping information, the other square bar code have some digital information. 2. Company send the information to UPS center to schedule a pickup. 3. Package move to a small distribution center, if the delivery is less that 200 mile, they go ground delivery to others small distribution center, if not they shipping by Air to the world port hub in Louisville......

Words: 752 - Pages: 4

Premium Essay

Ups Diad Case Study

...1. List the various ways that DIAD(Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information related to the package is readily available. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center. Steps: * The process begins with the information of the package and its destination is add by the customer. * The information of the package is sent tothe main database system of UPS, the system automaticallycreates a“smart label” which is then attached to the package for shipment. * Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups. * Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package. * The system concurrently gets updated whenever a package is scanned through the center. When all the information is......

Words: 807 - Pages: 4

Free Essay

Ups Diad I - 1990

...DIAD) DIAD I - 1990 Electronically captured delivery information, including signatures. Delivery information uploaded at end-of-day upon return to UPS. Scanned bar codes. Programmed route and maintained timecard information. Tallied CODs. 0.75 megabytes of memory. DIAD II - 1993 Delivery information uploaded real-time through in-vehicle cellular service. Conduit for two-way communications in vehicle. Incorporated driver recommendations for design and ease of use. Smaller and lighter. 100 percent more memory (1.5 megabytes). Back-lit keyboard. DIAD III - 1999 First device in industry to both capture and transmit real-time delivery information. Enables two-way communication away from vehicle. Three ways to transmit real-time delivery information: Internal packet data radio. In-vehicle cellular service. Built-in automatic dialer for traditional telephone transmission. Faster processor, with memory increased more than four times (6.5 megabytes). Global keyboard glows in the dark. Modular architecture enables easy upgrading of individual components. DIAD IV - 2004 First device in industry to use Bluetooth, WiFi and GPRS or CDMA connectivity options. Introduces Global Positioning Satellite to handheld computer market. Color screen easier to read and facilitates color-coded messages to drivers. Acoustical modem facilitates dial-up access if necessary. Expanded memory (128 megabytes) positions for future services.......

Words: 297 - Pages: 2

Free Essay

Paper

..................... ii 1. 2. Introdução.......................................................................................................................................................... 3 Questões: .......................................................................................................................................................... 4 I - O que são “UPS Smart Labels"? Qual o papel que desempenham nas operações da UPS?................ 4 II - Qual a sequência de operações executada por um motorista UPS desde a recolha à entrega de um pacote, incluindo o utilização do DIAD, UPS Data Center, e do UPS Package Center. .................. 5 III - Qual o papel das comunicações sem fio nos sistemas de UPS? .......................................................... 6 IV: Como a tecnologia da informação transformou o negócio de entrega de encomendas? ...................... 7 V - De que forma o...

Words: 2250 - Pages: 9

Premium Essay

Video Case Assignments

...in Your Career Case 1: UPS Global Operations with the DIAD 1. List the various ways that DIAD improves customer service. Faster pickup and delivery schedules. Real-time tracking of packages based on bar code technology, and using Wi-Fi and cellular connections; a local Bluetooth network to connect the driver with the truck. GPS built into the unit to help drivers locate delivery and pickup locations. Color screen for customer to read shipping documents. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. • Smart label created • Information sent to processing center • Information processed—stored, address corrected • Information matched to dispatch plan • Package is sorted • Another label is printed specifying delivery truck and position on truck • Geo software used to continuously update dispatch plans for trucks based on current load • Information is displayed on the DIAD IV identifying drop off order, position on truck • At delivery, package scanned. Information sent wirelessly to processing center • Customers sign on the dotted line on the DIAD IV. • Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers......

Words: 5294 - Pages: 22

Premium Essay

Mis with the Diad

...UPS GLOBAL OPERATION WITH THE DIAD JANUARY 2016 CHAPTER ONE INTRODUCTION A management information system (MIS) is a computerized database of financial information organized and programmed in such a way that it produces regular reports on operations for every level of management in a company. It is also possible to obtain special reports from the system easily. But how does the information are being obtain and received throughout the world? Simply because wireless communication takes place. Wireless communication is the transfer of information between two or more points that are not connected by an electrical conductor. The most common wireless technologies use radio. This is actually the process on how UPS are recognized all over the world. It is accessible and easily search and found by the customers because of the wireless communication. BACKGROUND OF STUDY Inter modal transport can be described as the transport of merchandise by at least two transport modes with a minimum of one stage being made by train, by truck, or by maritime modes. In other words, it is a cargo unit that is transferred from a transport mode to a another. The optimal combination of modes allows transporters to achieve what is known as economies of scope. In a majority of cases, the first and/or last steps of the cargo itinerary consist in truck transportation and are to be minimized. More than ever, delivery firms' activities are based on inter modal transport...

Words: 1802 - Pages: 8

Premium Essay

Mis Ups Competes Globally with Information Technology

...MANAGEMENT INFORMATION SYSTEM CASE STUDY 1 Valery Alyssa Rosete-Lao Dr. Milani Austria MBA 12-613377 Professor I. TITLE: UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY II. BRIEF INTRODUCTION CASE SUMMARY UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan are two teenagers from Seattle with two bicycles and one phone promised the “best service and lowest rates”. UPS has used this formula successfully for more than 90 years to become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 425,000 employees, 93,000 vehicles, and the world’s ninth largest airlines. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced......

Words: 1457 - Pages: 6

Free Essay

Harrahs Total Rewards

..................4 Methodology ........................................................................................................................................................4 III. TOTAL REWARD PROGRAM OVERVIEW ..................................................................................................................5 Tiers and Tier Credits ............................................................................................................................................5 Reward Credits .....................................................................................................................................................7 IV. TOTAL REWARDS MARKETING STRATEGY .............................................................................................................11 V. TOTAL REWARDS TIER BENEFITS..............................................................................................................................18 Gold Level ..........................................................................................................................................................19 Platinum Level...

Words: 11675 - Pages: 47

Premium Essay

Assignment

...email address. You must have a .edu mail account. 3. Press Submit. 4. Check your email for an activation link. 5. Click on the activation link. 6. Click on the video you want to view. Chapter Videos |Part One: Organizations, | | |Management and the Networked | | |Enterprise | | |Chapter 1: Information Systems in|(1) UPS Global Operations with the DIAD IV | |Global Business Today | | | |How IT drives the UPS operation worldwide. Using smart people and smart technology, UPS delivers over 14 million | | |packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected| | |to UPS main databases located in seventeen major data centers throughout through out the world. L= 3:15 | | | ......

Words: 3467 - Pages: 14

Premium Essay

Value Creation and Economic Profit

...CASE STUDY FOR FINANCIAL MANAGEMENT CASE 4: The Battle for Value, 2004: FedEx Corp. vs. United Parcel Service, Inc. VALUE CREATION AND ECONOMIC PROFIT I. OUTLOOK OF CASE 4 Case 4 mentions about the competition between two leading companies in package- delivery market. FedEx which is the largest foreign presence in China, with 11 weekly flights, serving 220 Chinese cities, so the company’s volumes in China had grown by more than 50% between 2003 and 2004. UPS which is the world’s largest package-delivery company and dominant parcel carrier in US, serving 200 cities in 2003. FedEx had virtually invented customer logistical management, and was widely perceived as innovative. Historically, UPS had reputation for being big, bureaucratic and an industry follower. Two companies have their own market, an individual characteristics, and inconclusive. Thus, not only based on the development and operation of the two companies, the analysis also relied on the special purpose financial ratios ( especially Economic Value Added (EVA), an effective measure and rapid for firm within an industry) to find which company has more competitive advantage. II. INTRODUCTION 1. FedEx corporation: [pic] FedEx, formally known as Federal Express, started delivering packages and freight on April 17, 1973. The company......

Words: 3275 - Pages: 14