Assignment tittle communication skill
Assessor: Michael Wong
Health and social care level 2
Unit: 3

In this assignment I have be asked to produce a report on one to one communication and group communication. I will also Identify and describe my own interaction, assess the advantages (strength) disadvantages (weakness) and what went well, what went badly and how to improve it.

One to one communication
I am going to tell you the role I played in the one to one communication with one my partner Noma
I played the role of a service user in a nursing home that have left hospital but not yet ready to return home. My partner played the role of a career. We discuss about my health and the reason why I don’t want to return home. If I have had my medication, my breakfast and what I would like to take for lunch time. We also discuss about her son, what he is called and if I have any pain to be looked after.
Career hi Lora
Service user hi Noma
Career: how are you today?
Service user: I am fine.
Career: have you taking your bath this morning?
User: yes.
Career: have you had something for breakfast?
User: yes.
Career: what did you have for breakfast this morning? User: A cup of tea, bread and sausages.
Career: have you taking your medication
Service user: not yet.
Career: why?
User: I don’t feel like taking any medication today.
Career: is there no body to administer you drugs to you?
User: I do not feel taken the drugs.
Career: what do like to take for lunch?
User: I will like to have rice, beans and peas.
Career: wow I thought you don’t like rice
User: I just want to have rice today.
Career: that is good.
Career: where would you like to go today?
User: to the park.
Career: why do you want to go to the park?s
User: I love to see the kids playing.
Career: aright after your lunch we can walk to the park.
User: do you have a son?
Career: yes he is three years old
User: oh that is good.
Career: are will see you later, other users are waiting. Group communications
I am now going to tell you the role I played in a group communication alongside with other members of the group.
Our discussion was an activity. We were five in the group Noma has to play the role of career why the four of us had to play the role of the users. She has to introduce herself to us and asks each and every one of us how name and how we how feeling today .we all responded one after the other we are fine. She went further to ask if we have had breakfast and what we had for our breakfast.
Are would like to know the activities you want to do.
1st person: like gendering
2nd person: a walk to the park
3rd person: go to the beach
4th person: cinema
Career: why do you like gendering?
1st person: I love flowers and plating of seeds.
Career: while a walk to the park
2rd person: are doing know but I feel like going to the park.
Career: so you like going to the beach and why?
3nd person: I love water and as well as to see the side view of the beach.
Career: why do you want to go to the cinema and what movie do you want to watch?
4th person: I love to watch movies and the movie I want to watch is mummy love kids.
The career has to put than down into writing and said she is going to discuss the activities plan with the senior career. And decide which of the activity she is going to carry out with us .and she will get back to us for their final decision.

Advantages of one to one communication * Strength and weakness are addressed more and fully when know third person is present. * User has the full attentions of the career so she can list without any distraction from the third person. * In one to one communication there is immediate feedback as compared to group communication * It gives personal touch in an appreciation. * One to one communication helps user to express their feelings, ideas much better. * One to one communication gives privacy to the career and user.
Disadvantages of one to one communication * There is less time to answer the user question, long speech cannot be made. * If you do not have good interpretation skills you cannot communicate effectively to group. * Group communication can be less effective due to the noise in the back ground. * One to one communication is very difficult to get across to large gathering even though the career is speaking directly face to face.
Advantages of group communication * Group communication makes you to assess much information than one to one communication. * Group communication focus on multiple attentions on a different topic. * It encourages user to express their own view. * It provides opportunity to share ideas and ideas can be responded by other in the group.
Disadvantages group communication * In order for group communication to be effective you need time, exchanges of messages .And you need to invest in coordinating and monitoring what they are doing with other members of the group. * Users might find it difficult to reach their aims in group communication. * Group communication can lead to shyness or novice, some members of the group might not be able to communicate well.

Tone was very good in one to one communication. The career was speaking calmly and clearing to the user. The user was able to send feedback to the career. It is important for the both of you to understand each other speaking and be able to decode the message. Pace was excellent in one to one communication my career was able to deliver the message clearly and I was able to hear every word she said. My career was not really speaking quickly user was able to concentrate on what she was saying.
Not interrupting my one to one communication was good because when my career was talking or asking a question, I was listening to her I make sure she finished her explanation before I responded to her.
Our body language was satisfactory the way we sit which is called posture. We were sitting face – face and a smile on our face show a positive warm response. Smiling and nodding was excellent in our one to one communication for example when she was asking me what I will have for lunch I responded by saying rice, she smile and nod her head. That was so encourage to me that she had an interest in what I want during lunch time. Questioning open/close was excellent because close question can be answered in either in a single word of short phrase. For example when the career asked do you like to take a walk to the park? Answered yes or I like going to the park it gives fact and quick to and keep control to the conversation. Open questions are questions that give a long answer for example why haven’t you taken your medication this morning, might be answered by I don’t feel like taking any medication today. Not being distracted was excellent, when we were discussing there was no distraction by anything, such as an interruption on her mobile. Facial expression tells what someone is felling by their eyes or interested in something. For example when the user asked the career if she has gotten a child, she was excited to reply yes.
Use of appropriate language was good in her communication, swearing words were not use, different kind of language was not use and there was no change of dialect during our communication. Volume was good the carer was not too loud or shouting why she was communicating with the service users. Volume in communication is the loudness or shouting of how you are speaking. Clarifying question was good because when my career was asking me a question that I don’t understand, I ask her if she can explain that again or repeat the question. Looking interested by maintaining eye contact and not looking at her watch or trying to do something else was very good in our one – one communication. Weakness
Summarise key point was poor in our communication. Summarising is to check that the user has understood the career. For example you can say, what you mean is that rice is better than bread. Proximity is poor because the user and the career were sitting to close there was not enough personal space. As a career you don’t have to sit too close to your user. That can cause invading their personal space.
Paraphrasing was poor, paraphrasing mean repeating back something a person has just said in a different way to make sure you understood the message for example I have been having pain since Monday and you respond by have you being have pain for three days now.
Empathy simply means putting yourself in someone else’s shoes by sharing and understanding someone else emotions therefore empathy was poor. How to improve As a career you need to follow the communication cycle. In other to communicate, you have to go through a process with your user this process is called communication cycle. Communication cycles are as follows 1. Ideas occur 2. Message coded 3. Message sent 4. Message received 5. Message decoded 6. Message understood /feedback

Explanation of communication cycles 1) Ideas occur: this is the process whereby the career thinks of something you want to communicate. Communication can be passing as an information or idea to persuade someone on how to do something. 2) Message coded: career things on how you are going to say what the user is thinking, and think one what form the communication will be for instance sign language or spoken word you put them into an idea in your head. 3) Message sent: this is the process you sent a message either speak or sign what you want to talk about. 4) Message received: this is where the service user senses that the career has sent a message by hearing your words or seeing your signs. 5) Message decoded: the service user has to interpret what the career have communicated this is known as decoding. 6) Message understood/feedback: this where by the career has communicated clearly and the service user has understood and there are no barriers to communication the service user understood your idea this is known as a feedback that is by sending the message back to the career.

We communicate all the time, sometimes without realising are mistake, for example a eyebrow, a smile can convey a clearly understood message from one person to another.
Good communication is very important in social care setting. It enable the relationship with service users and their family, it makes them to develop good relationship with the staff.
Ways of improving communication 1. Make sure the place you communicate has enough light and quietness to enable communication to take place. 2. Face the person or group and maintain eye contact, speak clearly and address the service users by their preferred name. 3. Listen without interrupting and don’t rush the service users into a response. 4. Communicate when the service users are at their greatest level of awareness. 5. Make sure more time how giving for the conversation and take a break to allow service users to recall if they are becoming confused. 6. Make sure the service users understand what you are saying.
It is important that career communicate all the time with service users, say hello and goodbye are equally as important as asking the service users for information about their health.