Free Essay

Dikano Evaluation

In: Business and Management

Submitted By matheko
Words 6519
Pages 27
CLEANING AND HYGIENE SERVICES PROPOSAL

A PROPOSAL TO:

DEPARTMENT: COMMUNICATIONS REPUBLIC OF SOUTH AFRICA
The DOC

September 2012

CLEANING AND HYGIENE SERVICES PROPOSAL

A PROPOSAL TO:

DEPARTMENT: COMMUNICATIONS REPUBLIC OF SOUTH AFRICA
The DOC

September 2012

DIKANO CLEANING AND HYGIENE SERVICES
3340 Metjuri Street,
Olifantsfontein, Clayville
1666. Johannesburg
Tel: 011 024 9064
Directors: 0823000934 info@dikanocleaning.co.za

DIKANO CLEANING AND HYGIENE SERVICES
3340 Metjuri Street,
Olifantsfontein, Clayville
1666. Johannesburg
Tel: 011 024 9064
Directors: 0823000934 info@dikanocleaning.co.za

Department of Communications
IParioli Office Park
C/o Duncan and Park Streets
Hatfield PRETORIA
0001

Dear Sir/Madam Supply Chain Management: Acquisitions & Contracts Management

To whom it may concern

Thank you for allowing Dikano Cleaning and Hygiene Services to prepare a professional cleaning service proposal for your consideration. We know it takes considerable time and effort to show any potential contractor your facility, and to provide them with the necessary information. So again thank you. Here’re a few important highlights:

Before we start…All of our cleaners are thoroughly trained on how to perform each cleaning task, as well as on important safety issues. Our goal is to clean each customer’s facility professionally and safely.

During the start…We know a seamless, no-hassle start-up is important to every customer. So at Dikano Cleaning and Hygiene Services, we combine up-front preparation and training with strong management and direction to ensure a smooth, successful startup.

After the start…A systematic approach to keep your building looking good. We offer strong management and quality control to plan for, and not lose track of, the many necessary cleaning details. In addition, we are a newly formed company, though our founders and management share a great detail of industrial and management expertise.

We look forward to the opportunity of becoming a trusted and valued partner in improving and maintaining the appearance of your building. Please call if you have any questions, or need additional information as you review our proposal.

Sincerely

Tumelo Mpholwane
Operations and Marketing Director

Directors: M C Mpholwane Chief Executive Director. M P Mthombeni Chief Operation Director. T Mpholwane Sales and Marketing Director
103 Dikano Management Services cc T/A Dikano Cleaning and Hygiene Services Reg 2011/023927/23 Head Office 3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg info@dikanocleaning.co.za

Directors: M C Mpholwane Chief Executive Director. M P Mthombeni Chief Operation Director. T Mpholwane Sales and Marketing Director
103 Dikano Management Services cc T/A Dikano Cleaning and Hygiene Services Reg 2011/023927/23 Head Office 3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg info@dikanocleaning.co.za

Company Information

Registered Name of entity: 103 Dikano Management Services Contact details Address: 3340 Metjuri Street,
Clayville Olifantsfontein 1666
Office Address: 143 Hosi Mhlaba Street
Iqgaqga Section
Tembisa
1632 Tel number: 011 024 9064

Fax number: 086 568 2994

Contact Person: Tumelo Mpholwane

Designation: Operations and Marketing Director

E-mail address: tumelom@dikanoholdings.co.za

Trading Name: Dikano Cleaning and Hygiene Services

Legal entity: Close Corporation CC

Company Registration: 201102392723

Income Tax Number: 9310533170

Vat Registration Number: Pending

PAYE Registration Number: Pending

SDL Registration Number: Pending

UIF Registration Number: 2124301/3

About Dikano Cleaning and Hygiene Services

Our Standards Exceed Our Clients Expectations

Dikano Cleaning and Hygiene Services, cc. (DCHS) was founded in February 20111 by Matheko Mpholwane and Portia Maseapo Mthombeni. From its inception, the company seeks to offer a maintenance and integrated outsourced services solution through its qualified employees.

Our goal is to provide clients with the best possible service. We strive to attain this through constant training and the application of our Dikano Difference the state-of-the-art developments in cleaning techniques.

Our Mission Statement

At DCHS, we are committed to providing our customers with a consistent, quality service.

We continue to strive to improve our services through our customer input, our employee training and certification programs, and through open and honest communication.

We will address all problems large or small. With this commitment, we seek to maintain and develop our relationship with our customers.

Our Services

At DCHS we provide a vast range of high quality contract and building services for our different clients.

We specialise in Daily Cleaning services to a vast range of commercial clients including retail store cleaning for high profile chains, offices, large public venues and factories. In addition to Daily Cleaning contracts we carry out specialist pre- occupations cleaning for construction companies, office occupants and house builders, specialist cleaning, carpet & upholstery, recycling services and the supply of hygiene supplies.

Daily Cleaning

Daily cleaning can be carried out at a time to suit you - morning, day, evening or night. We offer a high quality, reliable and friendly cleaning service that won’t let you down.

For the day to day running of the contract a named Contract Manager will be appointed who will be contactable and mobile at all times. This manager will initially visit the sites daily to ensure the smooth transition is as smooth as possible and that all cleaning staff are fully aware of their duties and responsibilities. Thereafter the Manager will make regular visits and will be always be available - if a visit is requested by the Site Supervisor or the Contact appointed by yourselves.

We provide Daily Cleaning to:

• Offices
• Shops
• Industrial premises
• Factories
• Event venues

Builders Cleaning

Here at DCHS we are working with the construction industry for the cleaning of the building sites while the building is in progress and we also offer pre-occupation cleaning services.

We offer:

• Specialist one off cleans following renovations or alterations
• Specialist one off cleans for new construction
• Specialist one off cleans for shop fitters
• Initial and sparkle clean for new home builds
• On site accommodation and show home cleaning

Specialist Cleaning

We are able to offer you various specialised cleaning services. These include:

• Windows
• Acoustic Ceilings
• Escalators
• Kitchens
• Light Fittings
• Specialist Floors
• Toilet and Washrooms
• Venetian Blinds
• Walls
• Graffiti
• PC & VDU
• Pest Control
• Concrete Dust Proofing & Seali

Carpet & Upholstery Cleaning

At DCHS we offer a domestic and commercial carpet and upholstery service that is carried out by fully trained technicians using the highest quality carpet cleaning equipment and products.

We can guarantee that our cleaning service will not only prolong the life of your carpets and upholstery but will also make them look amazing. Call any time for a complete competitive quote.

Hygiene Supplies

Our strategic partnership with a local manufacture affords us an opportunity to offer a demand for leading hygiene that are environmentally sound.
We can source any washroom supply for you, making sure we find you the most cost effective solution to suit your needs. We can source, supply and fit the following:

• Paper Hand Towels
• Toilet Rolls
• Hand Soap
• Dispensers
• Sanitary Hygiene Disposal
• Vending Systems
• Baby Changing Units
• Hand Drying Systems
• Air Freshening Systems

Pressure Washing

We provide a complete range of pressure washing solutions. Our high pressure high flow machines can make light work of removing moss, algae and surface debris from all of surfaces often without the need for chemicals.
We provide pressure washing services to both the domestic and commercial sectors and offer modern solutions to brick cleaning of new builds, cleaning of extractor cladding, plant machinery and warehouse floors.

Recycling Services

We recognise that all businesses need to take responsibility for their own carbon footprint, as well as meeting the growing number of government environmental regulations.

In light of this we have created a recycling service that is designed to ensure your business is as environmentally sound as it can be, but with little cost or effort required by you.

We can organise the collection and reprocessing of:

• Paper
• Cardboard
• Plastics
• Glass
• Metals
• Wood
• We can also supply a full range of office recycling bins.

Our NCCA membership

Subsequent to the requirements of the association our membership statues is pending thou we have a letter from the National Contract Cleaning Associating that proves our commitment and purpose to become approved members of the 'NCCA', the largest independent, professional and educational body dedicated to developing and setting appropriate standards for the contract cleaning industry. Our cleaning methods all comply to current best practice techniques as recommended by NCCA.

Our Health & Safety policy

We take the health and safety of our staff, and our customers, very seriously indeed. Our Occupational Health & Safety policy is integral to our business practices and is in place to provide a safe and healthy working environment for all our employees and to those who may be affected by our contractual duties.

Our Environmental policy

DCHS fully support, and put into practice, environmentally sustainable cleaning methods. We are fully committed to protecting the environment in every way we possibly can.

We will strive to:

* Ensure that all our activities comply with or exceed regulatory controls or codes of practice where they are available. In the absence of specific regulations, all activities are carried out in an environmentally responsible manner - utilising where possible a range of products which protect the environment.

* Conserve natural resources by the use of energy management, recycling and other appropriate means, and to deal with suppliers and contractors who actively share these goals.

* Operate our facilities in a responsible manner and with due regard to the community in which we reside.

* Continue to develop and improve our operational standards as a result of both our own efforts and using appropriate available technological developments.

* To make all our employees aware of our environmental policy whilst providing suitable training to improve environmental awareness, and allocate clear responsibilities.

Equal Employment Opportunity

The Management of DCHS has a firm commitment to Equal Opportunity principles and will ensure that no discriminatory policies or practices exist in any aspect of employment or when providing services.

Employment Equity Act, 55 of 1998, issued in terms of Section 25(1) and subsequent amendments made discrimination unlawful on the grounds of gender, sexuality, marital status, pregnancy, culture, physical or intellectual impairment and age.

Professionalism

Professionalism is stressed to all our staff. Employees are to be in uniform at all times when at work; they are to be neat, clean, and courteous to anyone they encounter

Damage and liability

Our highly trained staff will treat your assets and property as it is their own. In case damage is caused by one of our staff members, we will find a resolution to repair the damage or make a financial arrangement. Any damage should be reported immediately to the DCHS management with our staff member(s) still onsite to ensure we will be able to assess the cause of the damage. If damage is reported after our staff left we investigate the issue and determine if our staff was responsible for causing damage.

Insurance Public Liability

To indemnify our clients and the cover ourselves from any third party claims and all cost or legal expenses in regard to such a claim for loss or damage resulting from the death, injury or ailment of any person or damage or property of our customers, our own or any other person that may result from or be related to the execution of this contract.

DCHS has arranged public liability insurance policy of a minimum R 1, 000, 000.00 with a reputable insurance company and proof of such effective policy agreement is attached herewith in this bid.

Security Policy

DCHS has established a security policy for the protection of our clients and our employees.

Company Structure

DOC Cleaning Services Project Plan

Description: Provision of a Cleaning and Hygiene Services to the Department of Communications for a period of two years.

Pre-cleaning Inspection

On awarding of the project to DCHS team will come to perform the area inspection to determine the condition of the office special attention the carpet and any special treatments that may be required. At the same time, the environment is assessed to determine the furniture and furnishings in the offices/rooms and the drying conditions. Once completed, the specific procedure will be discussed with you.

Commencement: 01 December 2012

Completion date: 30 November 2014

Staff Compliments

* Schedule
Our cleaning staff will arrive at work 30 minutes prior to them resuming their duties. Depending on our schedule which will be communicated to the DOC project manager or our liaising contact to the department client/customer we will have two groups of employees arriving in different times as per weekly schedule.

The first group will arrive at work at 6h00 to prepare for the 6h30 shift preparation of Foyers, bathrooms and Executive officers. While the second group will arrive at 6h30 for normal daily cleaning operation this, schedule will work interchangeably.

* Starting Time: Arrive at 6h00 for 6h30 starting time Arrive at 6h30 for 7h00 starting time

* Knock off Time: The first group which started at 6h30 will knock off at 15h00 The second which started at 7h00 will knock off at 15h30

* Hours per day per employees

Each employee will work 7 hours per day excluding lunch and tea breaks

* Days per week per employee
Every employee will work from Monday to Friday only unless otherwise there is a project or special cleaning that needs to be undertaken. This will be communicated to the department as and when such service is required.

* Number of staff
A compliment of a minimum of twenty one ( 21) staff members both gender represented including one (1) supervisor deployed for this project , Four (4) Male employees , Seventeen (17) Female employees mainly for the project. Among the Female employees one (1) will be dedicated for preparation for meeting, refill coffee, tea, water and clean up after each meeting.

* Quality of staff
Our staff is well trained, have been screened and speaks proper English. Thou we prefer that every measure communication and instruction should be done so through our onsite supervisor. We are aware that sometime a department manager might need to give them instructions on what they may want them to do in a cleaning session and they will be able to do so without hassle and our supervisor will always be there for contact and to assist with any performance at work.

Transition period

DCHS anticipates a fluid and non-disruptive transition once the bid is awarded. Prior to start, all DCHS employees will have been trained in accordance with your commercial cleaning needs and requirements.

Facilities

DCHS employees are trained in Safety Procedures, Cleaning Equipments usage and handling, Cleaning Procedures, Security and OHASA.

Our Guarantee

The hours and the intensity of work we quote are what we commit to your business. We track and confirm our employees through a time clock, log-in book, cleaning checklist, supervisory report and project manager’s report.

Equipment/detergents

We will bring our own cleaning equipment/tools and eco-friendly and safe detergents.

Detailed summary of daily/weekly cleaning services

Activity | Requirements | Frequency | 1. Floor maintenance (resilient floors) | * Sweep and damp mop * Machine burnish * remove gum on all floors | * Daily * As and when necessary * As and when necessary | 2. Floor maintenance of marble, terrazzo, ceramic tiles and other tiles of similar made. | * Sweep * Damp mop * Machine scrub * Strip and seal floors in walkways | * Daily * Daily * Monthly * Quarterly | 3. Rugs and carpets | Vacuum cleaning: * Heavy traffic areas; * Medium traffic areas: and * Light traffic areas. | * Daily * Every second day * Twice per week | 4. Dusting | * Dusting of all horizontal surfaces (low levels); * Dusting of all high ledges and fittings; * Dusting of all vertical surfaces (walls, cabinets, and etc); * Dust all window ledges; and * Clean and disinfect all telephones; * Dust ornaments below 2m * Wipe all silver | * Daily * Weekly * Weekly * Daily * Daily * Daily * Daily * Daily | 5. Waste disposal | * Empty and clean all waste receptacles; and * Remove all waste to a specified area | * Daily * Daily | 6. Wall and paint work | * Spot clean all low surfaces (glass, walls, doors and light switches); | * Daily | 7. Glass and Metal work | * Spot clean glass doors; * Clean and polish bright metal fittings | * Daily * Weekly | 8. Entrance and reception | * Sweep * Clean doormats * Wash steps | * Daily * Daily * Daily | 9. All toilets, rest rooms or ablutions | * Maintain floor; * Damp mop floors with disinfectant; * Empty and clean all waste receptacles; * Clean and sanities all bowls, basins and urinals; * Clean mirrors; * Clean all metals fittings; * Spot clean walls, doors, and partitions; and * Replenish and supply consumables | * Daily * Daily * Daily * Daily * Daily * Daily * Daily * Daily | 10. Miscellaneous | * Polish desks and office furniture; * Vacuum cloth covered furniture; * Cleaning of windows on the inside * Move furniture and clean under couches * Strip and seal floors in the walkways * N.B. all computer equipment is excluded | * Weekly * Monthly * Quartely * Weekly | 11. Balconies | * Sweep and mop | * Twice a week | 12. Additional/ad hoc services that may be required by the Fund | * Wash covered furniture * Vacuum cloth covered furniture * Deep cleaning of carpets * Exterior window cleaning * Deep cleaning of all toilet facilities | |

Carpet Deep Cleaning Process

Vacuuming

All dry soil and loose grime is removed through a thorough vacuuming of the entire area to be cleaned.

Pre-condition

The carpets are sprayed with a special cleaner to loosen the grime chemically. All spots and stains are specifically treated at this stage as well.

Cleaning Process

Depending on the outcome of the inspection deep cleaning may be required for the carpets and should that be the instance it will now commences, which uses hot water extraction. The carpet is injected with cleaning solution and water and this is then vacuumed up immediately. In applying this process, the underfelt or backing of the carpet does not get wet and the application of the cleaning solution is kept localised and focused.

Handling of Furniture

Before the area is cleaned, moveable furniture is carefully moved out of the way. Once cleaning has been completed, it is returned to its original location with pads placed under legs, etc. to protect the newly cleaned carpet until it is fully dry.

Final Grooming

Finally, a grooming (called racking) is done to ensure that the carpet fibres lay in one direction and are fluffed to give maximum resilience.

Areas of responsibility

Cleaning Duties | Waste Management: | All trash receptacles free of waste and debris. Liners free of soil and tears. Liners replaced if necessary. | Sweeping and Mopping of Hard-Surfaced Floors: | Hard-surfaced floors free of soil, residue, flick, and streaks. A neutral floor cleaning solution will be performed on all waxed floor surfaces in order to preserve wax layers. | Vacuuming of Carpeted areas and Traffic Mats: | All carpeted areas free of soil and debris (including staples and paper clips). Any high-pile carpet vacuumed in patterned format wherever practicable. No debris under traffic mats. | Spot-Cleaning of Carpeted Areas: | Carpet has been spot-cleaned and free of recent, removable stains and spills. Spots are defined as: Up to two inches in diameter At least 50% shaded grayscale. Isolated, not grouped over a large area. (Any spot or group of spots requiring the use of carpet extraction equipment is not considered spot-cleaning) | Dusting and Detailing of Furniture and Equipment: | Telephones sanitized and free of odor, makeup, and soil buildup. All desks, tabletops, bookshelves, file cabinets, windows sills, baseboards, chairs, thermostats, pictures, and other office furniture free of dust and debris. All horizontal surfaces of office furniture free of fingerprints, smudges, coffee/drink stains, and wiped streak-free. Glass and doors free of fingerprints, stains and streaks. All computer monitors, CPUs, and printers, as well as all other office equipment free of dust and debris. | Sanitize Drinking Sources: | All drinking fountains sanitized, and free of soil, residue, and watermarks. All bright work has been dry-shined. | Entrance Glass Doors: | Both sides of all entrance glass doors and interior glass within reach will be free of obvious fingerprints, smudges, dirt, and streaks. | Outside Ashtrays: | Exterior adjacent ashtrays will be sanitized and free of cigarette butts, soil, and debris. Liner, if used, will be replaced as necessary. | High/Low and Ancillary Dusting: | Office corners, ceilings, floors, and baseboards free of cobwebs. Grills, diffusers and high ledges free of dust and debris. Venetian blinds and windowsills free of dust and debris. Interior plants and planters free of dust and debris. Upholstered furniture free of dirt, debris, and hair. Frame and legs free of dust and stains. | Machine-Scrub Ceramic Tile Floors: | Floors scrubbed with uniformly clean appearance, free of embedded dirt, debris, film, stains, and marks. | Urinals/Commodes/Sinks Cleaned and Sanitized: | All commodes, urinals and sinks disinfected, free of stains, deposits, hair, debris, films, and odors. All bright work has been dry shined. | Countertops/Dispensers Cleaned and Sanitized: | All sinks, countertops, and dispensers free of stains, deposits, hair, debris, and odors. All bright work dry shined. All paper and soap dispensers restocked/refilled sufficiently for use until next scheduled cleaning service wherever practicable. | Mirrors Cleaned: | All mirrors and mirror frames free of fingerprints, water stains, streaks, and films. | Urinal/Stall Partitions Cleaned and Sanitized: | Partitions and walls free of stains, deposits, dust, and film. Particular attention is paid to the area under towel dispensers. Exposed, accessible bright work will be dry-shined | Disinfect/Sanitize Walls: | All walls disinfected, and free of stains, deposits, dust, and films. | Tables/Chairs Cleaned and Sanitized: | All tabletops, seats, and backs of chairs free of stains, deposits, dust, and films. | Coffee Pots Cleaned and Sanitized: | All coffeepots and containers washed, sanitized, and free of stains and residue. | Microwave/Refrigerator Cleaned and Sanitized: | Inside of microwave oven free of food stains and debris. Exterior of refrigerator and microwave cleaned, free of stains, fingerprints and smudges. (It is a violation of local health codes for a contract service provider to touch food items; therefore we are unable to clean the inside of your refrigerator or attempt to preserve and store any of your exposed food items.) | Walls/Doors/Switch Plates Cleaned: | Walls, doors, and switch plates free of obvious fingerprints, stains, deposits, dust, and films. We will be unable to attempt removal of dirt if we feel our attempt may damage the surface in any way. |

Equipment , Chemicals and Consumables

We intend on supplying all cleaning consumables and equipment required to render the daily cleaning services at the DOC, We will be responsible for the maintenance of equipment and we will make sure that all defective equipment are either replaced or repaired within 24 hours from the time such equipment is reported by the cleaning crew member based at DOC’s offices.

List of Equipment

Description | Low Noise Industrial Vacuum Cleaner | Mops | Buckets Janitorial trolley | Single | Double | Step Ladder | Short | Long | High Pressure cleaner | Industrial scrubbing machine with buffing accessories | Microfiber colour coded cleaning cloths | Red | Yellow | Blue | Brooms | Electric Extension | Wet Floor/ Caution sign | Toilet Brush |

Detergent and Product usage

Product Name | Description | Area of Use | General Purpose Cleaners | A universal neutral cleaning concentrate to remove dirt from all washable surface | Washable surface including floor and tiles | Toilet Bowl/ Basin Cleaner (Disinfectant) | Liquid toilet discolour and sanitizer | Toilet bowls and toilet basins | Deoblock | Compressed, perfumed and coloured crystal blocks | The drain, urinal, bin or hang in toilet areas, bowls or cupboards. | Heavy Duty Stripper | Floor Stripper for extremely soiled floor surfaces | Strip floor and tiled areas | Floor Sealer | Hard wearing high acrylic floor dressing | Sealing hard surface floor and tiles | Carpet Cleaner | Water based carpet spot remover | All carpeted areas | Window Cleaner | General window and glass cleaner | All windows and glass surface | Furniture Polish | Spray furniture polish | Wooden Furniture |

Hygiene Sanitary Products

Sanitary Products | Toilet paper holder and refills | | Sensor operation hand towel (paper) dispensers and refills | | Foam seat spray dispenser (foam) and refills | | Sanitizer drip master for urinals | | Sensor operated sanitary waste bins and removal weekly | | Sensor operated hand soap dispenser (foam) refills | | Hand towel waste bins and removal | | Auto flush units for urinals | | Air freshners (digital) and refills | |

Quality Cleaning Processes

We have developed a special 3 Step Integrated Cleaning Management process to ensure that our high standards are met by our cleaning teams, and the results visible to you, the client.

This process is described in great detail here; Our Dikano Quality Cleaning process.

Cleaning Products for a Complete clean

Of course, the power of the ‘people’ and the ‘processes’ are enhanced when the products – the equipment and the chemicals they use – are the best available.
At DCHS part of our Difference is our commitment to using the best available equipment and chemicals so our team delivers a thorough and efficient job - day in, day out.

Examples of our commitment to the best include:

- Our sourcing of the latest, most hygienic washroom equipment.
- The separate use of buckets and mops.
- We source and use chemicals of the highest grade and quality.

In the interest of safety every site where chemicals are stored has an active MSD – Material Safety Data sheet. These sheets provide important information regarding the chemicals, storage requirements, and first aid.

Quality Process

We believe that when you have a need for cleaning, you want someone who has the experience and the knowledge to complete the business of cleaning efficiently and effectively every time.

At DCHS we have developed and implemented our 3 Step Integrated Cleaning Management process to ensure your total satisfaction.

The 3 steps are:

• Cleaning Checklist
• Quality Assurance Inspection Report
• Corrective Action Report

All staff on every job carry and use a 'Comprehensive Cleaning Checklist' specific to that job. The checklist is developed by Dikano Cleaning and Hygiene Services management to communicate the client's needs and expectations to the on-duty cleaner clearly and without ambiguity.

Through this checklist we provide the link between the client and the on-duty cleaner. While every checklist is developed individually, examples of common inclusions are:

• Remove rubbish from all areas and replace bin liners as required.
• Vacuum all floors.
• Spot clean all glass.
• Thoroughly clean and sanitise all toilets.

Quality Assurance Inspection Report

The Daily Cleaning Checklist is, of course, only as good as its implementation and we recognise that not every person is perfect for every minute. And it's with this in mind that DCHS management implement the second part of our 3 part process.

The Quality Assurance Inspection Report is used by management to review the quality of the on-duty cleaner's work, rating each individual element of work from one of four fundamental measures:

• Excellent
• Satisfactory
• Requires Attention
• Requires Urgent Attention

Depending on the quality of the work completed in each area we may, if necessary, issue a Corrective Action Report.

Corrective Action process

The Corrective Action report provides the process for review and feedback from DCHS management to the on-duty cleaner.

If there is any area of the cleaning process that is not up to the DCHS standard then a Corrective Action Report is provided to the cleaner with clear written instructions for correction, instruction for prevention of any future issues and also clear information regarding the implications of failure to correct these issues.

Quality Assurance

DCHS provides professional cleaning services to variety of commercial and industrial facilities as well as residential cleaning services. We conduct regular quality assurance inspections and the cleaning products we use are the finest available, in line with our Dikano Difference Philosophy.

DCHS prides itself on the Dikano Difference. This 'difference' is what sets us apart from the others and gives YOU the confidence to trust us with your important cleaning requirements.

Our Colour Coded cleaning system

Unlike many companies DCHS ensure that we use the 'Colour Coding Guide' for cleaning. This is an integral part of our cleaning processes, and ensures the most hygienic and thorough cleaning methods.

Colour-coding is the idea of designating certain cleaning tools and processes by consistent colour schemes. Its purpose is the segregation of equipment, materials and procedures as a means of preventing cross-infection and cross-contamination in the home and the workplace. The colours used must remain consistent for their tasks, and the fewer colours used, the better.

The DCHS 'Colour Coding Guide' ensures that there is no cross contamination, as equipment used in one area does NOT transfer germs, bugs, or other unsavoury nastiest to a less germ infected area.

The colours and their meanings are:

RED - most often used in high-sanitary (high risk of spreading infection) applications or in restroom cleaning, such as with toilets and urinals.

YELLOW - for sinks, counters and washroom surfaces; also used for specialty cleaning (such as service counters, mirrors, gym areas and metal works).

BLUE – used in lower risk areas of a building, such as desktops, ledges, walls & tiles, window cleaning and high and low dusting.

GREEN – is mostly used in food processing and food serving areas, such as kitchens & canteens, as well as bar areas.

Industrial Action Contingency Plan

DCSH prides itself on its ability to operate at a high cleanliness level in the event of any form of industrial action. We aim to achieve a 95% attendance record across our entire portfolio during national stay – away, planned or unplanned industrial action. We aim to achieve this largely through our training, Management stress the need for staff to put the client and its needs first.

Please allow me to illustrate briefly an overview of our Training program in order to lend support to our 95% attendance goal DCHS Training and Workshops, As part of our program every year a total of 60 potential cleaners will be invited to interview with our human resources department, the interview process will filter out between 8 and 13 inadequate individuals for numerous reasons such as criminal records, ext.

The remaining candidates will then be requested to attend an intense two week practical on the job training program designed to teach all facets of the cleaning industry, they will learn how to operate and maintain equipment, the correct use of chemicals and there applications. This process normally filters out approximately 10 – 15 individuals who do not make the grade for various reasons.

The remaining candidates will then attend a 4 day theoretical workshop, during this period they will learn amongst other things the importance of putting the client first, we stress the importance of attendance especially during times of industrial action for this is what will set us apart from our competition.

The end result of our training and workshop will be approximately 20 highly motivated and highly skilled cleaners who understand the importance of complete “client satisfaction”. However although we are confident in our Training and its goals, we need also to be realistic and prepared for the worst case scenario, and therefore we have developed a complete “Industrial

Action Contingency Plan.

Industrial action within the Cleaning Industry We have a strict no work no pay policy, this prevents most staff from attending planned actions, should an employee wish to attend, he/she must provide 48 hour notice of their intentions. During the days leading up to these actions, management is in constant contact with staff.

On the day itself management of all levels will be on the roads by 05h30 with at least 4 fully trained cleaners, in the event of absenteeism, a cleaner or cleaners are dropped at the relative sites. Unfortunately there are elements in our society who do not respect the individual rights of employees whom wish to attend work during these times, our staff are often threatened, with this in mind we do allow our staff to remove their uniforms so as not to attract attention, we will also supply them with whistles so they may alert security personnel if they feel threatened in any way.

National Industrial Action

As you are aware, National actions often result in a virtual transport system shut down; this makes it extremely difficult for employees to reach their places of work. In this event employees are instructed to take the earliest mode of transport possible, i.e., the 04h30 train.

Management are in constant contact with our cleaners via cell phones, we are updated as to their whereabouts at any given time, all our vehicles will be on the roads by 05h30, we pick up staff at stations, taxi ranks, community centre’s and even at their residents, our managers will do whatever it takes to assist staff getting to their work place.

DCHS are based in Olifantsfontein Clayville and Tembisa he central of Gauteng, we have 30 fully trained employees whom reside within a 20 km radius of our offices permanently on standby (Crisis team), the addresses of these cleaners are well known to all management, should it be necessary these cleaners will be picked up and distributed between critical sites. All levels of management including shareholders will perform any cleaning practices required to uphold cleanliness levels.

Preventative Procedures

* Ensure management is in possession of duplicates for all Hygiene equipment and storeroom keys. * Ensure vehicles have sufficient fuel in case of unavailability of fuel * Ensure database is updated regularly with employee’s cellular phone numbers * Update crisis team addresses. * Conduct refresher training to all cleaners and management on Contingency Plan.

Key Responsibilities

1. Keep Client fully updated as to operational capabilities
2. Achieve highest level of cleaning in order of priorities

Labour Cost

LABOUR COST CALCULATIONS | ACTUAL WAGE RATE COST PER MONTHHourly rate x hours per week x 4.33 (being the average number of weeks in a month).Calculation: R13.51 x 40 hours x 4.33 = R 2,339.93 | ANNUAL BONUS – PAID DURING THE MONTH OF DECEMBERCalculation: R13.51x 40 hours x 4 = R2,161.60 X 1.03 / 12 months = R 185.54 | UNEMPLOYMENT INSURANCE FUNDCalculation of employer contribution: R2,339.93 x 1% = R 23.40 | COMPENSATION FOR OCCUPATIONAL INJURIES & DISEASESACT (COID)Calculation of employer contribution: R1,901.74 x .83% = R 19.42 | PROVIDENT FUNDCalculation of employer contribution: R2,339.93 x 8% = R 187.20 | ANNUAL LEAVE (normal)Calculation: R13.51 x 8 hrs x 15 days = R1,621.2 / 12 months = R 135.10 | ANNUAL LEAVE (4th week)Calculation: R10.98 x 8 hrs x 5 days = R540.40 X 10% / 12 months = R 4.50 | ABSENT / SICK DAYS / FAMILY RESPONSIBILITY LEAVECalculation: R2,339.93 x 7% = R 163.79 | UNIFORMS / OVERALLSCalculation: 2 x R276.00 / 12 = R 45.83 | SERVICES SETA 23 – CLEANING CHAMBERCalculation: R2,339.93 x 1% = R 23.39 | EMPLOYERS’ COLLECTIVE BARGAINING LEVY R1.52 | BARGAINING COUNCIL LEVYCalculation of employer contribution: R2,339.93 X .05% = R 11.69 | MATERNITY LEAVER2,339.93 x 1/3 x 1.03 x 25% = R200.84 / 12 R 16.74 | | TOTAL MONTHLY COST FOR LABOUR R3,158.05 | | TOTAL HOURLY COSTCalculation: R3,158.05 / 4.33 (weeks per month) / 40 (hours per week)R18.23p/hr. |

Summary of Labour Costs

CLEANER | 20 X Cleaners @ R 18.23 per Hour | | R 18.23 X 40 X 4.33 | R 3,158.50 | R 3,158.50 X 20 Cleaners | R 63, 170 | Labour cost Includes all statutory payments and levies and Uniforms excluding cleaning material and equipment |

Supervisor | 1 X Cleaners @ R 25.30 per Hour | | R 25.30 X 40 X 4.33 | R 4, 381.96 | R 4, 381.96 X 1 Supervisor | R 4, 381.96 | Labour cost Includes all statutory payments and levies and Uniforms excluding cleaning material and equipment |

Equipment Costs

Description | Description | No Units | Unit Price | Total Cost | Low Noise Industrial Vacuum Cleaner | Numatic NVQ 370 Silent | 3 | R 2,619.00 | R 7,857.00 | Wet and Dry VacuumCleaner | Numatic A838086WV470-20 | 1 | R 3,080.00 | R 3,008.00 | Rotary Disc Machine | Loline 150rpm | 1 | R 8,212.00 | R 8,212.00 | Mops | Fan Mop head and handle | 8 | R 48,00 | R 384.00 | Buckets Janitorial trolley | Single | Mop System | 4 | R 1,236.00 | R 4,944.00 | Double | Twin Mop System | 2 | R 1,812.00 | R 3,624.00 | Step Ladder | Short | | | | | Long | | | | | High Pressure cleaner | HD 43 Pressure | 1 | R 6,821.00 | R 6,821.00 | Industrial scrubbing machine with buffing accessories | As and when | | | | Microfiber colour coded cleaning cloths | Red | Microfibre cloth woven 280gsm, 40cm x 40cm | 10 per Pack | R 79.00 | R 79.00 | Yellow | Microfibre cloth woven 280gsm, 40cm x 40cm | 10 per Pack | R 79.00 | R 79.00 | Blue | Microfibre cloth woven 280gsm, 40cm x 40cm | 10 per Pack | R 79.00 | R 79.00 | Kitchen Dish Cloth | 10/pack) Dish swab | 1 | R 30.00 | R 30.00 | Brooms | Platform and Household | 6 | R 246.00 | R 1,476.00 | Dust Pan Set | Dust pan and brush set plastic | 4 | R 26.99 | R 107.99 | Electric Extension | Vacuum and other Electrical connections 2m and 4m | 4 | R 335.00 | R 1,340.00 | Wet Floor/ Caution sign | 3 Piece wet floor sign | 6 | R 178.00 | R 1,068.00 | Toilet Brush | Toilet brush set Plastic | 65 | R 22.99 | R 1494.35 |

Detergent and Product usage

Product Name | Description | Area of Use | Usage P/Month | Price | General Purpose Cleaners | A universal neutral cleaning concentrate to remove dirt from all washable surface | Washable surface including floor and tiles | 50- 65 Litres per month | R 532.00 | Toilet Bowl/ Basin Cleaner (Disinfectant) | Liquid toilet discolour and sanitizer | Toilet bowls and toilet basins | 10 Litres per month bathroom | R 95.90 | Deoblock | Compressed, perfumed and coloured crystal blocks | The drain, urinal, bin or hang in toilet areas, bowls or cupboards. | 9,5 Litres per month | R 319.00 | Heavy Duty Stripper | Floor Stripper for extremely soiled floor surfaces | Strip floor and tiled areas | 25 Litres per month | R 365.00 | Floor Sealer | Hard wearing high acrylic floor dressing | Sealing hard surface floor and tiles | 20 Litres Per month | R 217.00 | Carpet Cleaner | Water based carpet spot remover | All carpeted areas | 50 Litres Per month | R 420.00 | Window Cleaner | General window and glass cleaner | All windows and glass surface | 25 Litres per month | R 170.00 | Furniture Polish | Spray furniture polish | Wooden Furniture | 400m X 85 Per Month | R 2,213 | Refuse bags | Black bags, waste | Waste | 200 | R 219.00 | Ammonia Cleaner | Andy andy | Disinfect | 5 Litre per month | R 28.00 |

Hygiene Cost

Sanitary Products | | | Toilet paper holder and refills | Toilet paper 1Ply 4 rolls per employee per month X 343 Plus 1 per visitor per month x 65 | 1437 Rolls per months | R 3.40 | R 4,885.80 | 3T Toile paper holder | 65 x Holder | R 194.00 | R 12,610.00 | Sensor operation hand towel (paper) dispensers and refills | 34 X hand Towels | R1,940.00 | R 65,960.00 | Foam seat wiper and holder rills | 65 x Holder an 48 refills seats wiper | R 3,876.00 | R 3,876.00 | | | | | Sensor operated sanitary waste bins and removal weekly | 45 X Sanitary Bins | R 840.00 | R 37,800.00 | Sensor operated hand soap dispenser (foam) refills | 34 x Soap Holder | R 239.90 | R 8,156.60 | Hand towel waste bins and removal | 17 x Waste bins | R 490.00 | R 8,330.00 | | | | | Air freshners | 100 | R 25.00 | R 2,500.00 |

3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg | ph 011 024 9064 | www.dikanocleaning.co.za | director@dikanocleaning.co.za
3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg | ph 011 024 9064 | www.dikanocleaning.co.za | director@dikanocleaning.co.za

DIKANO CLEANING SERVICES

DIKANO CLEANING SERVICES

Similar Documents

Premium Essay

Employee Evaluation

...Employee Evaluation Form |I. Employee Information | |Employee Name |Job Title | |Supervisor/Reviewer |Review Period | | |From: / / To: / / | |II. Core Values and Objectives | |Performance Category |Rating |Comments and Examples | |Quality of Work: |( Exceeds expectations | | |Work is completed accurately (few or no |( Meets expectations | | |errors), efficiently and within deadlines with |( Needs improvement | | |minimal supervision |( Unacceptable | | |Attendance & Punctuality: ...

Words: 389 - Pages: 2

Premium Essay

Software to Support Assessment

...Kristal Charles November 11, 2013 EDU 225 Christy Faux Software to Support Assessment Using assessments can be very a very difficult part of teaching. Evaluating a child’s performance in school can be very hard, but a necessary part of the educational process. For many, assessments mean test. Students and parents view these assessments as a way to out-do their classmates and compete to see who is able to get the highest grade. They don’t view these assessments as a way to know if they understand the things being taught. Assessments are created to serve a purpose. They help diagnose learning disabilities, identify a student in need, and help the district meet their yearly goals Technology to Facilitate Ongoing Efforts to Assess Student Learning Teachers are able to use technology in many different ways. Teachers us observation, making adjustments when needed in a lesson, communication, written assignments, and giving tests to help each student know their strengths, and weaknesses. To make sure no child is left behind a teacher needs to evaluate the child’s daily, monthly, and quarterly progress. This will help the teacher understand what is each child still needs help on. By modifying the curriculum for some of the children this will help each one individually. Students should have the opportunity to use assessments in their class to help understand all the tasks that are being assigned during. The software being used can include many things. Including presentation...

Words: 1142 - Pages: 5

Free Essay

Self Assessment

...Self- Assessment Orlando Polite Juanita Murrell BUS 520 – Leadership and Organizational October 21, 2013 The Johari Window is for improving self-awareness, and mutual understanding between individuals. It can also be used to assess and improve relationships with others. Recognizing what others see in us is something that we may not be aware of and accept. One must believe and trust an individual before sharing personal information ("Johari Window," 2010). This paper will discuss some profiles of my personality characteristics and evaluation results. Also summarize assessment results. Then analyze how the scores play a part with relationships and career choices. The profile of my features displays my personal preference and is consistently decisive. I tend to get work done under stressful conditions. I show a lot of positive feedback as a manager. I am extremely confident with my work and decisions. Managers are not perfect, so we tend to make mistakes and learn from them. Being able to take criticism makes an individual a better person and a good manager. Being able to work long hours and with standing prejudices and biases situation is one of my strong points (Schermerhorn, Osborn, Uhl-Bien & Hunt, 2012). My primary mission as a leader is change. I have a lot of concern on what my employers want in life and always thinking of the long term. In this position, I am not only a leader but a teacher. Employees...

Words: 301 - Pages: 2

Premium Essay

Creating Your Dream Job

...WEEK 8 ASSIGNMENT 2 Creating Your Dream Job STUDENT: NDOWAR, TECUMSAY PROFESSOR: MCGRATH, CHRISTOPHER BUS310 DATE: DECEMBER 1, 2013 PAGE 1 Create a job description and specifications for your dream job. Research and Development Specialist Job Description: Execute and lead all product research and development activities for approved business initiatives in a cross-functional and collaborative manner in an effort to support in coordinating design, development, validation, and documentation of systems & components. Provide technical support in response to customer needs and typically interacting with engineers at commercial, industrial, and other establishments. Collaborate with other personnel throughout the organization. Assess customer needs and develop solutions utilizing company resources to meet those needs. Communicate project specifics with company’s operational personnel to ensure that the objective of the project is accomplished in accordance with the customers schedule and needs. Provide accurate and current progress reports to management on the status of work activities including critical customer-related activities, and other projects as assigned. Product development, product improvement and product testing. Lab and Field performance testing. Project specific performance improvements. Customer correspondence for all...

Words: 875 - Pages: 4

Premium Essay

Asdfghjkl

...Central Luzon Division of City Schools DAYOS COLLEGE OF SCIENCE AND TECHNOLOGY Makati City S.Y. 2014 – 2015 VISION/MISSION The institution aims to empower the students to become successful and productive individuals of the society by building programs that will help them further develop their skills and give them knowledge and values that they can use in the future. The institution is committed to provide activities and offering services that will hone them to become competent individuals in the future. GUIDANCE SERVICES/PROGRAMS | SPECIFIC OBJECTIVES | ACTIVITY/METHODS/STRATEGIES | TIME FRAME | MATERIALS | TARGET PARTICIPANTS | Testing Services * Entrance Examination * Personality Tests * Mental Ability * Aptitude Tests * Achievement tests * Assessment of Values and Habits * Emotional adjustment | * The students will be able to gain further knowledge about their strengths and weaknesses * The guidance counselor and teachers will be able to provide basis for research and information on other needs of the student * The students will be able to know their potentials | * Notification of applicants * Administration and scoring of tests * Interpretation of tests results * Dissemination of test results | * April to May 2014 * All year round | * Test papers * Folders | * Incoming First Year College Students * All Students | Information Services * EnrollmentOrientation * Consultation Information Forum | * To provide...

Words: 970 - Pages: 4

Free Essay

Last Paper

...components and ensure that each component has been adequately met. According to Louwers, Ramsay, Sinason, and Strawser (2007) the five components to internal controls include: 1. Control environment – Involves the tone of the organization and includes “the integrity, ethical values, and competence of the company's people” (Louwers, Ramsay, Sinason, & Strawser, 2007). 2. Risk assessment – Involves a thorough assessment which “identify(s) risks, estimate their significance and likelihood, and consider how to manage the risks” (Louwers, Ramsay, Sinason, & Strawser, 2007). 3. Control activities – Involve specific actions which help ensure that management’s objectives and expectations are carried out. 4. Monitoring – Ongoing evaluation of internal controls performed on a timely basis. 5. Information and Communication – Relates to the efficiency and reliability of information and communication refers to how the information is presented to communicated to users. |Defining the Control Environment |Yes/No | |Is there a clear method of assigning authority and responsibility? | | |Is there a clear transparency within the audit trail? | | |Are company policies and practices accessible understood at the employee level? ...

Words: 355 - Pages: 2

Premium Essay

Building Internally Consistent Compensation Systems

...COMPENSATION AND BENEFITS AUTHOUR: Joseph J. Martocchio PUBLISHER: Pearson Education International DATE: 2011 ISBN-13: 978-0-13-254706-2 1. Table of Content (Building Internally Consistent Compensation Systems) Introduction 124 Determinants of Internal Consistency 125 Job Analysis 125 Steps in the Job Analysis Process 126-129 Job Analysis Techniques 131 O*NET 131-137 Job Evaluation 137 Compensable Factors 137-139 Job Evaluation Process 139-140 Job Evaluation Techniques 140 The Point Method 141-143 Alternative Job-Content Evaluation Approaches 144-145 Alternatives to Job Evaluation 145-146 Limitations to Internally Consistent Compensation Systems 146 2. Why I selected this Book: HRMN 330 Course Requirement 3. Theme (Key Quote): “Internally consistent job structures formally recognize differences in the job characteristics that enable compensation managers to set pay accordingly.” 4. Abstract: The purpose of this book is to provide knowledge of the art and science of compensation practice and its role in promoting companies’ competitive advantage. Compensating employees represents a critical human resource management practice: without such companies cannot attract, retain nor motivate best qualified employees. 5. Introduction Internally Consistent Compensation Systems define the relative value of each job when compared with all jobs within the organisation...

Words: 2710 - Pages: 11

Premium Essay

Team Agreement

...TEAM AGREEMENT MKTG 322-Internet Marketing Team Members: Email: Phone: | What organization will you study for this Group Project? (it needs to be a large, well-known organization that uses multiple social media channels) Team Procedures (with team consensus, complete the sections below) | 1. Will there be regularly scheduled team communication? If so, identify the dates/times: Group 3 will not have a scheduled time or day to communicate. Will communicate when needed. 2. Preferred method of communication (e.g., individual e-mails, , Blackboard discussion, telephone calls,) to inform each other of team meetings, announcement, updates, reminders, problems: Communication will be through individual emails, text messages and postings on the Group Discussion Board. 3. When inquiries are made by members, what will be the expected turn-around time for responses from team-members: Members will have an expected one day turn-around time for responses 4. Identify what, if any, time extensions will be given to team members who do not meet their task due dates…also identify at what point other team members will accept the additional task responsibilities from the offending team member, thereby, effectively REMOVING the member from the team: A one day time extension is permissible upon notification by the member to the team leader via email or by phone requesting that they need more time. If a team member fails to complete their...

Words: 822 - Pages: 4

Free Essay

He525 Regional Accreditation Methods

...HLC’s jurisdiction. This discussion will compare the ways that each association defines, addresses, and approaches an educational institution’s learning assessments program during the accreditation process. Higher Learning Commission Defining Learning Assessments HLC defines learning assessment structure in terms of their stated criteria and core standards. Evidence listed for these core components provides a more detailed definition of learning assessments. As of 1 January 2013, HLC’s accreditation process will be built on 5 criteria. HLC directly addresses learning assessments in 2 of its 5 accreditation criteria. Criteria #3- Teaching & Learning: Quality, Resources & Support Criteria #4- Teaching & Learning: Evaluation & Improvement Because Criteria 3 and 4 have specific learning assessment applications they alone will be discussed further. HLC derives Core Components for each of the Criteria. Two Core Components for criteria 3 are specific to student learning assessment: A) The institution demonstrates that the exercise of intellectual inquiry and the acquisition, application, and integration of broad learning and skills are integral to its educational programs. B) The institution provides support for student learning and effective teaching. For purposes of illustration, evidence examples for these two Core Components (A and B) are: A1. The institution...

Words: 1799 - Pages: 8

Premium Essay

Program Planning and Evaluation

...Program Planning and Evaluation Paper Axia College Program Planning and Evaluation Paper The Santa Rosa Philharmonic Youth Symphony (SRPYS) is an organization which supports young people who love music, encourages quality musicianship, and advanced leadership skills through their program. Local elementary and middle schools have had to cut the music programs from their curriculum; parents, students, and community members are concerned that this lack of support from the education community will discourage talented individuals. SRPYS is an organization which has developed plans to educate and advance the skills of young musicians. Their program planning and evaluation techniques are established, but always open to change as the students and musical tastes vary from year to year. Program planning and evaluation are two different processes in any human services agency, but are related to each other in many ways. Program planning is a process through activities or interventions which address and facilitate changes in a specific problem or problems. (Terao & Yuen, 2003) Through this planning, new programs can be implemented which can more appropriately address the problem or add new aspects to an existing program. Program evaluation provides information about how well a program is meeting the needs of its clientele, staff, the community, and its mission. Ongoing assessments allow for changes which need to be made as participants change, needs change, or there are better ways...

Words: 986 - Pages: 4

Premium Essay

Business

...and protecting the right of individuals. The local policy process appears to be most influenced by consensus and coalition building, unlike that national policy process which is largely influenced by shifting public moods and opinion as well as changes in electoral leadership). We also have to look on local power structures democratic accountabilities, business government relations and policy impacts and distribution effects (Baumgartner / Jones 1993: Cobb / Elder, 1983: Jones 1994). The nature of public policy is changing. Evaluation today has many more purposes not only accountability and learning, but also better policy planning ,improved implementation, empowerment of those without voice. Since evolution is so big in the policy system of one government or one set of policies and encompass partners, including civil society, the private sector and professional group. Consequences are surrounded by the quality of interactions. When we look at evaluation of public policy it is embedded in a changing and more complex and multi-partner public policy system. The system in which policy making, policy content and public management has been transformed in many countries and this is likely...

Words: 293 - Pages: 2

Premium Essay

Instructional Design Matrix

...April Baylor March 17, 2012 SED-444 Alicia Leach Design Model ADDIE Model Systems Approach Model Kemp’s Instructional Design Model Instruction Design Perspective Developmental/Cognitive Behavioral Developmental/ Cognitive Instructional Strategy Cooperative Learning, Discovery and Questioning Cooperative Learning, Discovery and Questioning Cooperative Learning, Discovery and Questioning Description The Addie Model is a five-phase instructional design that consist of the following: Analysis: identify the environment (audience), goal, objectives and strategies which can be also called the pre-planning phase. Design: write instruction for the learning unit Develop: build content, assignments, assessments which are both formative and summative and develop course materials Implement: Begin teaching and giving instruction. Evaluate: Ask questions? What was done, how was it done and how can you do better? (perform assessments) (Clark, 2000) It is a procedural system including ten major process components: Know your students’ needs so you can know your goals when teaching: Assess the student to set learning objectives and goals Conduct instructional analysis: to determine a step-by-step of what learners are doing when they are performing the goal; to determine what skills and knowledge are required Analyze learners and contexts –identify your students learning styles and setting; this will help towards classroom layout, students’ attitudes and...

Words: 497 - Pages: 2

Premium Essay

English Only Debate

...EDU 225 Instructional Technology Benchmark Assessment and Rubric Targeted Essential Learning Students study and utilize a variety of technologies such as computer software and hardware and will develop a personal technology philosophy and classroom technology plan designed to enhance and shape their teaching skills and knowledge to better utilize emerging technology. (APTS 3, INTASC 6) Assessment Tool Selected 1) Comprehensive Classroom Technology Plan 2) Reflection Essay Specific Performance/Task(s) Select and implement appropriate technology and resources. (APTS 3.11) Select and use research-based strategies to engage learners. (APTS 3.12) Relevancy of Task to Teacher Candidate Demonstrate the effective use of technology to foster active inquiry, promote collaboration, and support interaction in the classroom. Assessment: Student Prompts/Teacher Directions Comprehensive Classroom Technology Plan (e-Portfolio Assignment) In Modules 2-6 you will be drafting the component parts of a Comprehensive Classroom Technology Plan for use in a 21st century classroom. The Comprehensive Classroom Technology Plan will include the sections listed below. Drafts of these sections will be submitted throughout the course for instructor feedback and will be revised for inclusion in the Benchmark Assessment, due in Module 7. A Reflection Essay will also be prepared to accompany the plan. The plan is composed of the following components: * Section One: Mission and Vision...

Words: 3012 - Pages: 13

Free Essay

Lbj Company

...LBJ Company ATTN: President of LBJ Company Dear Sir: Our investigation was completed on February 8th, 2013, and there are some concerns about the current internal control of the company. Our recommendations of the new internal control our based on Sarbanes Oxley Act; we believe this information will serve its purpose to fit the needs of LBJ Company. New Internal Control Requirements: According to the investigation, we reviewed the following areas of internal control that need to be under the Sarbanes Oxley standards: * Human Resource Control * Segregation of Duties * Establishment of Responsibilities * Physical Control * Proper Documentation Procedures * Independent Internal Verification Evaluation of Current Internal Control: There are two areas that have positive standards in the LBJ Company: * Transaction management * Risk assessment We reviewed some of the internal control within your company that shows a positive impact. We identified that the company uses pre-number invoices for cash to be posted by invoice number. LBJ’s risk assessment identified that there are certain risks that could have some negative effects if these risks are not managed properly. We do not recommend purchasing an indelible ink machine to print checks because it would violate segregation of responsibilities, which states “the responsibility for record-keeping for an asset should be separate from the physical custody of that asset” (p. 228). Internal...

Words: 517 - Pages: 3

Premium Essay

Communicating Student Achievement

...Communicating Student Achievement * Greeting: Before parents arrive I will have a folder with each student’s individual daily work and projects, group work, exams and finally there report card and progress report. I will also have coffee and some finger snacks. They will mostly be there to keep me awake, but it will provide a more comfortable feel to the parents. I will have a long table in the middle of my class where I will be seated. I will have two chairs available for parents that are more appealing than the one I am on. When Jacob’s parents enter the room I will rise and smile, say “Hello, I’m James, Jacob’s social studies teacher.” I will walk over to greet them and ask them if they would like to help themselves to coffee and cookies. I will then direct them to their seats. When all parties are seated, I will take out Jacob’s folder and tell his parents the agenda for today’s meeting. I will also notify them that if at any time they have questions or concerns to please address it and I will explain in better detail. I will ask at that time if there are any questions concerning their son. If there are none I will open up Jacob’s folder and pass out the copies of the agenda I have made. (Note: If a student has divorced parents, then I will have two copies available for each parent.) * Agenda: The agenda will consist of Jacob’s attitude toward school and particularly my social studies class. Secondly, I will go over my viewpoint of assessment to the parents...

Words: 1816 - Pages: 8