Free Essay

Dikano Evaluation

In: Business and Management

Submitted By matheko
Words 6519
Pages 27



September 2012




September 2012

3340 Metjuri Street,
Olifantsfontein, Clayville
1666. Johannesburg
Tel: 011 024 9064
Directors: 0823000934

3340 Metjuri Street,
Olifantsfontein, Clayville
1666. Johannesburg
Tel: 011 024 9064
Directors: 0823000934

Department of Communications
IParioli Office Park
C/o Duncan and Park Streets

Dear Sir/Madam Supply Chain Management: Acquisitions & Contracts Management

To whom it may concern

Thank you for allowing Dikano Cleaning and Hygiene Services to prepare a professional cleaning service proposal for your consideration. We know it takes considerable time and effort to show any potential contractor your facility, and to provide them with the necessary information. So again thank you. Here’re a few important highlights:

Before we start…All of our cleaners are thoroughly trained on how to perform each cleaning task, as well as on important safety issues. Our goal is to clean each customer’s facility professionally and safely.

During the start…We know a seamless, no-hassle start-up is important to every customer. So at Dikano Cleaning and Hygiene Services, we combine up-front preparation and training with strong management and direction to ensure a smooth, successful startup.

After the start…A systematic approach to keep your building looking good. We offer strong management and quality control to plan for, and not lose track of, the many necessary cleaning details. In addition, we are a newly formed company, though our founders and management share a great detail of industrial and management expertise.

We look forward to the opportunity of becoming a trusted and valued partner in improving and maintaining the appearance of your building. Please call if you have any questions, or need additional information as you review our proposal.


Tumelo Mpholwane
Operations and Marketing Director

Directors: M C Mpholwane Chief Executive Director. M P Mthombeni Chief Operation Director. T Mpholwane Sales and Marketing Director
103 Dikano Management Services cc T/A Dikano Cleaning and Hygiene Services Reg 2011/023927/23 Head Office 3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg

Directors: M C Mpholwane Chief Executive Director. M P Mthombeni Chief Operation Director. T Mpholwane Sales and Marketing Director
103 Dikano Management Services cc T/A Dikano Cleaning and Hygiene Services Reg 2011/023927/23 Head Office 3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg

Company Information

Registered Name of entity: 103 Dikano Management Services Contact details Address: 3340 Metjuri Street,
Clayville Olifantsfontein 1666
Office Address: 143 Hosi Mhlaba Street
Iqgaqga Section
1632 Tel number: 011 024 9064

Fax number: 086 568 2994

Contact Person: Tumelo Mpholwane

Designation: Operations and Marketing Director

E-mail address:

Trading Name: Dikano Cleaning and Hygiene Services

Legal entity: Close Corporation CC

Company Registration: 201102392723

Income Tax Number: 9310533170

Vat Registration Number: Pending

PAYE Registration Number: Pending

SDL Registration Number: Pending

UIF Registration Number: 2124301/3

About Dikano Cleaning and Hygiene Services

Our Standards Exceed Our Clients Expectations

Dikano Cleaning and Hygiene Services, cc. (DCHS) was founded in February 20111 by Matheko Mpholwane and Portia Maseapo Mthombeni. From its inception, the company seeks to offer a maintenance and integrated outsourced services solution through its qualified employees.

Our goal is to provide clients with the best possible service. We strive to attain this through constant training and the application of our Dikano Difference the state-of-the-art developments in cleaning techniques.

Our Mission Statement

At DCHS, we are committed to providing our customers with a consistent, quality service.

We continue to strive to improve our services through our customer input, our employee training and certification programs, and through open and honest communication.

We will address all problems large or small. With this commitment, we seek to maintain and develop our relationship with our customers.

Our Services

At DCHS we provide a vast range of high quality contract and building services for our different clients.

We specialise in Daily Cleaning services to a vast range of commercial clients including retail store cleaning for high profile chains, offices, large public venues and factories. In addition to Daily Cleaning contracts we carry out specialist pre- occupations cleaning for construction companies, office occupants and house builders, specialist cleaning, carpet & upholstery, recycling services and the supply of hygiene supplies.

Daily Cleaning

Daily cleaning can be carried out at a time to suit you - morning, day, evening or night. We offer a high quality, reliable and friendly cleaning service that won’t let you down.

For the day to day running of the contract a named Contract Manager will be appointed who will be contactable and mobile at all times. This manager will initially visit the sites daily to ensure the smooth transition is as smooth as possible and that all cleaning staff are fully aware of their duties and responsibilities. Thereafter the Manager will make regular visits and will be always be available - if a visit is requested by the Site Supervisor or the Contact appointed by yourselves.

We provide Daily Cleaning to:

• Offices
• Shops
• Industrial premises
• Factories
• Event venues

Builders Cleaning

Here at DCHS we are working with the construction industry for the cleaning of the building sites while the building is in progress and we also offer pre-occupation cleaning services.

We offer:

• Specialist one off cleans following renovations or alterations
• Specialist one off cleans for new construction
• Specialist one off cleans for shop fitters
• Initial and sparkle clean for new home builds
• On site accommodation and show home cleaning

Specialist Cleaning

We are able to offer you various specialised cleaning services. These include:

• Windows
• Acoustic Ceilings
• Escalators
• Kitchens
• Light Fittings
• Specialist Floors
• Toilet and Washrooms
• Venetian Blinds
• Walls
• Graffiti
• PC & VDU
• Pest Control
• Concrete Dust Proofing & Seali

Carpet & Upholstery Cleaning

At DCHS we offer a domestic and commercial carpet and upholstery service that is carried out by fully trained technicians using the highest quality carpet cleaning equipment and products.

We can guarantee that our cleaning service will not only prolong the life of your carpets and upholstery but will also make them look amazing. Call any time for a complete competitive quote.

Hygiene Supplies

Our strategic partnership with a local manufacture affords us an opportunity to offer a demand for leading hygiene that are environmentally sound.
We can source any washroom supply for you, making sure we find you the most cost effective solution to suit your needs. We can source, supply and fit the following:

• Paper Hand Towels
• Toilet Rolls
• Hand Soap
• Dispensers
• Sanitary Hygiene Disposal
• Vending Systems
• Baby Changing Units
• Hand Drying Systems
• Air Freshening Systems

Pressure Washing

We provide a complete range of pressure washing solutions. Our high pressure high flow machines can make light work of removing moss, algae and surface debris from all of surfaces often without the need for chemicals.
We provide pressure washing services to both the domestic and commercial sectors and offer modern solutions to brick cleaning of new builds, cleaning of extractor cladding, plant machinery and warehouse floors.

Recycling Services

We recognise that all businesses need to take responsibility for their own carbon footprint, as well as meeting the growing number of government environmental regulations.

In light of this we have created a recycling service that is designed to ensure your business is as environmentally sound as it can be, but with little cost or effort required by you.

We can organise the collection and reprocessing of:

• Paper
• Cardboard
• Plastics
• Glass
• Metals
• Wood
• We can also supply a full range of office recycling bins.

Our NCCA membership

Subsequent to the requirements of the association our membership statues is pending thou we have a letter from the National Contract Cleaning Associating that proves our commitment and purpose to become approved members of the 'NCCA', the largest independent, professional and educational body dedicated to developing and setting appropriate standards for the contract cleaning industry. Our cleaning methods all comply to current best practice techniques as recommended by NCCA.

Our Health & Safety policy

We take the health and safety of our staff, and our customers, very seriously indeed. Our Occupational Health & Safety policy is integral to our business practices and is in place to provide a safe and healthy working environment for all our employees and to those who may be affected by our contractual duties.

Our Environmental policy

DCHS fully support, and put into practice, environmentally sustainable cleaning methods. We are fully committed to protecting the environment in every way we possibly can.

We will strive to:

* Ensure that all our activities comply with or exceed regulatory controls or codes of practice where they are available. In the absence of specific regulations, all activities are carried out in an environmentally responsible manner - utilising where possible a range of products which protect the environment.

* Conserve natural resources by the use of energy management, recycling and other appropriate means, and to deal with suppliers and contractors who actively share these goals.

* Operate our facilities in a responsible manner and with due regard to the community in which we reside.

* Continue to develop and improve our operational standards as a result of both our own efforts and using appropriate available technological developments.

* To make all our employees aware of our environmental policy whilst providing suitable training to improve environmental awareness, and allocate clear responsibilities.

Equal Employment Opportunity

The Management of DCHS has a firm commitment to Equal Opportunity principles and will ensure that no discriminatory policies or practices exist in any aspect of employment or when providing services.

Employment Equity Act, 55 of 1998, issued in terms of Section 25(1) and subsequent amendments made discrimination unlawful on the grounds of gender, sexuality, marital status, pregnancy, culture, physical or intellectual impairment and age.


Professionalism is stressed to all our staff. Employees are to be in uniform at all times when at work; they are to be neat, clean, and courteous to anyone they encounter

Damage and liability

Our highly trained staff will treat your assets and property as it is their own. In case damage is caused by one of our staff members, we will find a resolution to repair the damage or make a financial arrangement. Any damage should be reported immediately to the DCHS management with our staff member(s) still onsite to ensure we will be able to assess the cause of the damage. If damage is reported after our staff left we investigate the issue and determine if our staff was responsible for causing damage.

Insurance Public Liability

To indemnify our clients and the cover ourselves from any third party claims and all cost or legal expenses in regard to such a claim for loss or damage resulting from the death, injury or ailment of any person or damage or property of our customers, our own or any other person that may result from or be related to the execution of this contract.

DCHS has arranged public liability insurance policy of a minimum R 1, 000, 000.00 with a reputable insurance company and proof of such effective policy agreement is attached herewith in this bid.

Security Policy

DCHS has established a security policy for the protection of our clients and our employees.

Company Structure

DOC Cleaning Services Project Plan

Description: Provision of a Cleaning and Hygiene Services to the Department of Communications for a period of two years.

Pre-cleaning Inspection

On awarding of the project to DCHS team will come to perform the area inspection to determine the condition of the office special attention the carpet and any special treatments that may be required. At the same time, the environment is assessed to determine the furniture and furnishings in the offices/rooms and the drying conditions. Once completed, the specific procedure will be discussed with you.

Commencement: 01 December 2012

Completion date: 30 November 2014

Staff Compliments

* Schedule
Our cleaning staff will arrive at work 30 minutes prior to them resuming their duties. Depending on our schedule which will be communicated to the DOC project manager or our liaising contact to the department client/customer we will have two groups of employees arriving in different times as per weekly schedule.

The first group will arrive at work at 6h00 to prepare for the 6h30 shift preparation of Foyers, bathrooms and Executive officers. While the second group will arrive at 6h30 for normal daily cleaning operation this, schedule will work interchangeably.

* Starting Time: Arrive at 6h00 for 6h30 starting time Arrive at 6h30 for 7h00 starting time

* Knock off Time: The first group which started at 6h30 will knock off at 15h00 The second which started at 7h00 will knock off at 15h30

* Hours per day per employees

Each employee will work 7 hours per day excluding lunch and tea breaks

* Days per week per employee
Every employee will work from Monday to Friday only unless otherwise there is a project or special cleaning that needs to be undertaken. This will be communicated to the department as and when such service is required.

* Number of staff
A compliment of a minimum of twenty one ( 21) staff members both gender represented including one (1) supervisor deployed for this project , Four (4) Male employees , Seventeen (17) Female employees mainly for the project. Among the Female employees one (1) will be dedicated for preparation for meeting, refill coffee, tea, water and clean up after each meeting.

* Quality of staff
Our staff is well trained, have been screened and speaks proper English. Thou we prefer that every measure communication and instruction should be done so through our onsite supervisor. We are aware that sometime a department manager might need to give them instructions on what they may want them to do in a cleaning session and they will be able to do so without hassle and our supervisor will always be there for contact and to assist with any performance at work.

Transition period

DCHS anticipates a fluid and non-disruptive transition once the bid is awarded. Prior to start, all DCHS employees will have been trained in accordance with your commercial cleaning needs and requirements.


DCHS employees are trained in Safety Procedures, Cleaning Equipments usage and handling, Cleaning Procedures, Security and OHASA.

Our Guarantee

The hours and the intensity of work we quote are what we commit to your business. We track and confirm our employees through a time clock, log-in book, cleaning checklist, supervisory report and project manager’s report.


We will bring our own cleaning equipment/tools and eco-friendly and safe detergents.

Detailed summary of daily/weekly cleaning services

Activity | Requirements | Frequency | 1. Floor maintenance (resilient floors) | * Sweep and damp mop * Machine burnish * remove gum on all floors | * Daily * As and when necessary * As and when necessary | 2. Floor maintenance of marble, terrazzo, ceramic tiles and other tiles of similar made. | * Sweep * Damp mop * Machine scrub * Strip and seal floors in walkways | * Daily * Daily * Monthly * Quarterly | 3. Rugs and carpets | Vacuum cleaning: * Heavy traffic areas; * Medium traffic areas: and * Light traffic areas. | * Daily * Every second day * Twice per week | 4. Dusting | * Dusting of all horizontal surfaces (low levels); * Dusting of all high ledges and fittings; * Dusting of all vertical surfaces (walls, cabinets, and etc); * Dust all window ledges; and * Clean and disinfect all telephones; * Dust ornaments below 2m * Wipe all silver | * Daily * Weekly * Weekly * Daily * Daily * Daily * Daily * Daily | 5. Waste disposal | * Empty and clean all waste receptacles; and * Remove all waste to a specified area | * Daily * Daily | 6. Wall and paint work | * Spot clean all low surfaces (glass, walls, doors and light switches); | * Daily | 7. Glass and Metal work | * Spot clean glass doors; * Clean and polish bright metal fittings | * Daily * Weekly | 8. Entrance and reception | * Sweep * Clean doormats * Wash steps | * Daily * Daily * Daily | 9. All toilets, rest rooms or ablutions | * Maintain floor; * Damp mop floors with disinfectant; * Empty and clean all waste receptacles; * Clean and sanities all bowls, basins and urinals; * Clean mirrors; * Clean all metals fittings; * Spot clean walls, doors, and partitions; and * Replenish and supply consumables | * Daily * Daily * Daily * Daily * Daily * Daily * Daily * Daily | 10. Miscellaneous | * Polish desks and office furniture; * Vacuum cloth covered furniture; * Cleaning of windows on the inside * Move furniture and clean under couches * Strip and seal floors in the walkways * N.B. all computer equipment is excluded | * Weekly * Monthly * Quartely * Weekly | 11. Balconies | * Sweep and mop | * Twice a week | 12. Additional/ad hoc services that may be required by the Fund | * Wash covered furniture * Vacuum cloth covered furniture * Deep cleaning of carpets * Exterior window cleaning * Deep cleaning of all toilet facilities | |

Carpet Deep Cleaning Process


All dry soil and loose grime is removed through a thorough vacuuming of the entire area to be cleaned.


The carpets are sprayed with a special cleaner to loosen the grime chemically. All spots and stains are specifically treated at this stage as well.

Cleaning Process

Depending on the outcome of the inspection deep cleaning may be required for the carpets and should that be the instance it will now commences, which uses hot water extraction. The carpet is injected with cleaning solution and water and this is then vacuumed up immediately. In applying this process, the underfelt or backing of the carpet does not get wet and the application of the cleaning solution is kept localised and focused.

Handling of Furniture

Before the area is cleaned, moveable furniture is carefully moved out of the way. Once cleaning has been completed, it is returned to its original location with pads placed under legs, etc. to protect the newly cleaned carpet until it is fully dry.

Final Grooming

Finally, a grooming (called racking) is done to ensure that the carpet fibres lay in one direction and are fluffed to give maximum resilience.

Areas of responsibility

Cleaning Duties | Waste Management: | All trash receptacles free of waste and debris. Liners free of soil and tears. Liners replaced if necessary. | Sweeping and Mopping of Hard-Surfaced Floors: | Hard-surfaced floors free of soil, residue, flick, and streaks. A neutral floor cleaning solution will be performed on all waxed floor surfaces in order to preserve wax layers. | Vacuuming of Carpeted areas and Traffic Mats: | All carpeted areas free of soil and debris (including staples and paper clips). Any high-pile carpet vacuumed in patterned format wherever practicable. No debris under traffic mats. | Spot-Cleaning of Carpeted Areas: | Carpet has been spot-cleaned and free of recent, removable stains and spills. Spots are defined as: Up to two inches in diameter At least 50% shaded grayscale. Isolated, not grouped over a large area. (Any spot or group of spots requiring the use of carpet extraction equipment is not considered spot-cleaning) | Dusting and Detailing of Furniture and Equipment: | Telephones sanitized and free of odor, makeup, and soil buildup. All desks, tabletops, bookshelves, file cabinets, windows sills, baseboards, chairs, thermostats, pictures, and other office furniture free of dust and debris. All horizontal surfaces of office furniture free of fingerprints, smudges, coffee/drink stains, and wiped streak-free. Glass and doors free of fingerprints, stains and streaks. All computer monitors, CPUs, and printers, as well as all other office equipment free of dust and debris. | Sanitize Drinking Sources: | All drinking fountains sanitized, and free of soil, residue, and watermarks. All bright work has been dry-shined. | Entrance Glass Doors: | Both sides of all entrance glass doors and interior glass within reach will be free of obvious fingerprints, smudges, dirt, and streaks. | Outside Ashtrays: | Exterior adjacent ashtrays will be sanitized and free of cigarette butts, soil, and debris. Liner, if used, will be replaced as necessary. | High/Low and Ancillary Dusting: | Office corners, ceilings, floors, and baseboards free of cobwebs. Grills, diffusers and high ledges free of dust and debris. Venetian blinds and windowsills free of dust and debris. Interior plants and planters free of dust and debris. Upholstered furniture free of dirt, debris, and hair. Frame and legs free of dust and stains. | Machine-Scrub Ceramic Tile Floors: | Floors scrubbed with uniformly clean appearance, free of embedded dirt, debris, film, stains, and marks. | Urinals/Commodes/Sinks Cleaned and Sanitized: | All commodes, urinals and sinks disinfected, free of stains, deposits, hair, debris, films, and odors. All bright work has been dry shined. | Countertops/Dispensers Cleaned and Sanitized: | All sinks, countertops, and dispensers free of stains, deposits, hair, debris, and odors. All bright work dry shined. All paper and soap dispensers restocked/refilled sufficiently for use until next scheduled cleaning service wherever practicable. | Mirrors Cleaned: | All mirrors and mirror frames free of fingerprints, water stains, streaks, and films. | Urinal/Stall Partitions Cleaned and Sanitized: | Partitions and walls free of stains, deposits, dust, and film. Particular attention is paid to the area under towel dispensers. Exposed, accessible bright work will be dry-shined | Disinfect/Sanitize Walls: | All walls disinfected, and free of stains, deposits, dust, and films. | Tables/Chairs Cleaned and Sanitized: | All tabletops, seats, and backs of chairs free of stains, deposits, dust, and films. | Coffee Pots Cleaned and Sanitized: | All coffeepots and containers washed, sanitized, and free of stains and residue. | Microwave/Refrigerator Cleaned and Sanitized: | Inside of microwave oven free of food stains and debris. Exterior of refrigerator and microwave cleaned, free of stains, fingerprints and smudges. (It is a violation of local health codes for a contract service provider to touch food items; therefore we are unable to clean the inside of your refrigerator or attempt to preserve and store any of your exposed food items.) | Walls/Doors/Switch Plates Cleaned: | Walls, doors, and switch plates free of obvious fingerprints, stains, deposits, dust, and films. We will be unable to attempt removal of dirt if we feel our attempt may damage the surface in any way. |

Equipment , Chemicals and Consumables

We intend on supplying all cleaning consumables and equipment required to render the daily cleaning services at the DOC, We will be responsible for the maintenance of equipment and we will make sure that all defective equipment are either replaced or repaired within 24 hours from the time such equipment is reported by the cleaning crew member based at DOC’s offices.

List of Equipment

Description | Low Noise Industrial Vacuum Cleaner | Mops | Buckets Janitorial trolley | Single | Double | Step Ladder | Short | Long | High Pressure cleaner | Industrial scrubbing machine with buffing accessories | Microfiber colour coded cleaning cloths | Red | Yellow | Blue | Brooms | Electric Extension | Wet Floor/ Caution sign | Toilet Brush |

Detergent and Product usage

Product Name | Description | Area of Use | General Purpose Cleaners | A universal neutral cleaning concentrate to remove dirt from all washable surface | Washable surface including floor and tiles | Toilet Bowl/ Basin Cleaner (Disinfectant) | Liquid toilet discolour and sanitizer | Toilet bowls and toilet basins | Deoblock | Compressed, perfumed and coloured crystal blocks | The drain, urinal, bin or hang in toilet areas, bowls or cupboards. | Heavy Duty Stripper | Floor Stripper for extremely soiled floor surfaces | Strip floor and tiled areas | Floor Sealer | Hard wearing high acrylic floor dressing | Sealing hard surface floor and tiles | Carpet Cleaner | Water based carpet spot remover | All carpeted areas | Window Cleaner | General window and glass cleaner | All windows and glass surface | Furniture Polish | Spray furniture polish | Wooden Furniture |

Hygiene Sanitary Products

Sanitary Products | Toilet paper holder and refills | | Sensor operation hand towel (paper) dispensers and refills | | Foam seat spray dispenser (foam) and refills | | Sanitizer drip master for urinals | | Sensor operated sanitary waste bins and removal weekly | | Sensor operated hand soap dispenser (foam) refills | | Hand towel waste bins and removal | | Auto flush units for urinals | | Air freshners (digital) and refills | |

Quality Cleaning Processes

We have developed a special 3 Step Integrated Cleaning Management process to ensure that our high standards are met by our cleaning teams, and the results visible to you, the client.

This process is described in great detail here; Our Dikano Quality Cleaning process.

Cleaning Products for a Complete clean

Of course, the power of the ‘people’ and the ‘processes’ are enhanced when the products – the equipment and the chemicals they use – are the best available.
At DCHS part of our Difference is our commitment to using the best available equipment and chemicals so our team delivers a thorough and efficient job - day in, day out.

Examples of our commitment to the best include:

- Our sourcing of the latest, most hygienic washroom equipment.
- The separate use of buckets and mops.
- We source and use chemicals of the highest grade and quality.

In the interest of safety every site where chemicals are stored has an active MSD – Material Safety Data sheet. These sheets provide important information regarding the chemicals, storage requirements, and first aid.

Quality Process

We believe that when you have a need for cleaning, you want someone who has the experience and the knowledge to complete the business of cleaning efficiently and effectively every time.

At DCHS we have developed and implemented our 3 Step Integrated Cleaning Management process to ensure your total satisfaction.

The 3 steps are:

• Cleaning Checklist
• Quality Assurance Inspection Report
• Corrective Action Report

All staff on every job carry and use a 'Comprehensive Cleaning Checklist' specific to that job. The checklist is developed by Dikano Cleaning and Hygiene Services management to communicate the client's needs and expectations to the on-duty cleaner clearly and without ambiguity.

Through this checklist we provide the link between the client and the on-duty cleaner. While every checklist is developed individually, examples of common inclusions are:

• Remove rubbish from all areas and replace bin liners as required.
• Vacuum all floors.
• Spot clean all glass.
• Thoroughly clean and sanitise all toilets.

Quality Assurance Inspection Report

The Daily Cleaning Checklist is, of course, only as good as its implementation and we recognise that not every person is perfect for every minute. And it's with this in mind that DCHS management implement the second part of our 3 part process.

The Quality Assurance Inspection Report is used by management to review the quality of the on-duty cleaner's work, rating each individual element of work from one of four fundamental measures:

• Excellent
• Satisfactory
• Requires Attention
• Requires Urgent Attention

Depending on the quality of the work completed in each area we may, if necessary, issue a Corrective Action Report.

Corrective Action process

The Corrective Action report provides the process for review and feedback from DCHS management to the on-duty cleaner.

If there is any area of the cleaning process that is not up to the DCHS standard then a Corrective Action Report is provided to the cleaner with clear written instructions for correction, instruction for prevention of any future issues and also clear information regarding the implications of failure to correct these issues.

Quality Assurance

DCHS provides professional cleaning services to variety of commercial and industrial facilities as well as residential cleaning services. We conduct regular quality assurance inspections and the cleaning products we use are the finest available, in line with our Dikano Difference Philosophy.

DCHS prides itself on the Dikano Difference. This 'difference' is what sets us apart from the others and gives YOU the confidence to trust us with your important cleaning requirements.

Our Colour Coded cleaning system

Unlike many companies DCHS ensure that we use the 'Colour Coding Guide' for cleaning. This is an integral part of our cleaning processes, and ensures the most hygienic and thorough cleaning methods.

Colour-coding is the idea of designating certain cleaning tools and processes by consistent colour schemes. Its purpose is the segregation of equipment, materials and procedures as a means of preventing cross-infection and cross-contamination in the home and the workplace. The colours used must remain consistent for their tasks, and the fewer colours used, the better.

The DCHS 'Colour Coding Guide' ensures that there is no cross contamination, as equipment used in one area does NOT transfer germs, bugs, or other unsavoury nastiest to a less germ infected area.

The colours and their meanings are:

RED - most often used in high-sanitary (high risk of spreading infection) applications or in restroom cleaning, such as with toilets and urinals.

YELLOW - for sinks, counters and washroom surfaces; also used for specialty cleaning (such as service counters, mirrors, gym areas and metal works).

BLUE – used in lower risk areas of a building, such as desktops, ledges, walls & tiles, window cleaning and high and low dusting.

GREEN – is mostly used in food processing and food serving areas, such as kitchens & canteens, as well as bar areas.

Industrial Action Contingency Plan

DCSH prides itself on its ability to operate at a high cleanliness level in the event of any form of industrial action. We aim to achieve a 95% attendance record across our entire portfolio during national stay – away, planned or unplanned industrial action. We aim to achieve this largely through our training, Management stress the need for staff to put the client and its needs first.

Please allow me to illustrate briefly an overview of our Training program in order to lend support to our 95% attendance goal DCHS Training and Workshops, As part of our program every year a total of 60 potential cleaners will be invited to interview with our human resources department, the interview process will filter out between 8 and 13 inadequate individuals for numerous reasons such as criminal records, ext.

The remaining candidates will then be requested to attend an intense two week practical on the job training program designed to teach all facets of the cleaning industry, they will learn how to operate and maintain equipment, the correct use of chemicals and there applications. This process normally filters out approximately 10 – 15 individuals who do not make the grade for various reasons.

The remaining candidates will then attend a 4 day theoretical workshop, during this period they will learn amongst other things the importance of putting the client first, we stress the importance of attendance especially during times of industrial action for this is what will set us apart from our competition.

The end result of our training and workshop will be approximately 20 highly motivated and highly skilled cleaners who understand the importance of complete “client satisfaction”. However although we are confident in our Training and its goals, we need also to be realistic and prepared for the worst case scenario, and therefore we have developed a complete “Industrial

Action Contingency Plan.

Industrial action within the Cleaning Industry We have a strict no work no pay policy, this prevents most staff from attending planned actions, should an employee wish to attend, he/she must provide 48 hour notice of their intentions. During the days leading up to these actions, management is in constant contact with staff.

On the day itself management of all levels will be on the roads by 05h30 with at least 4 fully trained cleaners, in the event of absenteeism, a cleaner or cleaners are dropped at the relative sites. Unfortunately there are elements in our society who do not respect the individual rights of employees whom wish to attend work during these times, our staff are often threatened, with this in mind we do allow our staff to remove their uniforms so as not to attract attention, we will also supply them with whistles so they may alert security personnel if they feel threatened in any way.

National Industrial Action

As you are aware, National actions often result in a virtual transport system shut down; this makes it extremely difficult for employees to reach their places of work. In this event employees are instructed to take the earliest mode of transport possible, i.e., the 04h30 train.

Management are in constant contact with our cleaners via cell phones, we are updated as to their whereabouts at any given time, all our vehicles will be on the roads by 05h30, we pick up staff at stations, taxi ranks, community centre’s and even at their residents, our managers will do whatever it takes to assist staff getting to their work place.

DCHS are based in Olifantsfontein Clayville and Tembisa he central of Gauteng, we have 30 fully trained employees whom reside within a 20 km radius of our offices permanently on standby (Crisis team), the addresses of these cleaners are well known to all management, should it be necessary these cleaners will be picked up and distributed between critical sites. All levels of management including shareholders will perform any cleaning practices required to uphold cleanliness levels.

Preventative Procedures

* Ensure management is in possession of duplicates for all Hygiene equipment and storeroom keys. * Ensure vehicles have sufficient fuel in case of unavailability of fuel * Ensure database is updated regularly with employee’s cellular phone numbers * Update crisis team addresses. * Conduct refresher training to all cleaners and management on Contingency Plan.

Key Responsibilities

1. Keep Client fully updated as to operational capabilities
2. Achieve highest level of cleaning in order of priorities

Labour Cost

LABOUR COST CALCULATIONS | ACTUAL WAGE RATE COST PER MONTHHourly rate x hours per week x 4.33 (being the average number of weeks in a month).Calculation: R13.51 x 40 hours x 4.33 = R 2,339.93 | ANNUAL BONUS – PAID DURING THE MONTH OF DECEMBERCalculation: R13.51x 40 hours x 4 = R2,161.60 X 1.03 / 12 months = R 185.54 | UNEMPLOYMENT INSURANCE FUNDCalculation of employer contribution: R2,339.93 x 1% = R 23.40 | COMPENSATION FOR OCCUPATIONAL INJURIES & DISEASESACT (COID)Calculation of employer contribution: R1,901.74 x .83% = R 19.42 | PROVIDENT FUNDCalculation of employer contribution: R2,339.93 x 8% = R 187.20 | ANNUAL LEAVE (normal)Calculation: R13.51 x 8 hrs x 15 days = R1,621.2 / 12 months = R 135.10 | ANNUAL LEAVE (4th week)Calculation: R10.98 x 8 hrs x 5 days = R540.40 X 10% / 12 months = R 4.50 | ABSENT / SICK DAYS / FAMILY RESPONSIBILITY LEAVECalculation: R2,339.93 x 7% = R 163.79 | UNIFORMS / OVERALLSCalculation: 2 x R276.00 / 12 = R 45.83 | SERVICES SETA 23 – CLEANING CHAMBERCalculation: R2,339.93 x 1% = R 23.39 | EMPLOYERS’ COLLECTIVE BARGAINING LEVY R1.52 | BARGAINING COUNCIL LEVYCalculation of employer contribution: R2,339.93 X .05% = R 11.69 | MATERNITY LEAVER2,339.93 x 1/3 x 1.03 x 25% = R200.84 / 12 R 16.74 | | TOTAL MONTHLY COST FOR LABOUR R3,158.05 | | TOTAL HOURLY COSTCalculation: R3,158.05 / 4.33 (weeks per month) / 40 (hours per week)R18.23p/hr. |

Summary of Labour Costs

CLEANER | 20 X Cleaners @ R 18.23 per Hour | | R 18.23 X 40 X 4.33 | R 3,158.50 | R 3,158.50 X 20 Cleaners | R 63, 170 | Labour cost Includes all statutory payments and levies and Uniforms excluding cleaning material and equipment |

Supervisor | 1 X Cleaners @ R 25.30 per Hour | | R 25.30 X 40 X 4.33 | R 4, 381.96 | R 4, 381.96 X 1 Supervisor | R 4, 381.96 | Labour cost Includes all statutory payments and levies and Uniforms excluding cleaning material and equipment |

Equipment Costs

Description | Description | No Units | Unit Price | Total Cost | Low Noise Industrial Vacuum Cleaner | Numatic NVQ 370 Silent | 3 | R 2,619.00 | R 7,857.00 | Wet and Dry VacuumCleaner | Numatic A838086WV470-20 | 1 | R 3,080.00 | R 3,008.00 | Rotary Disc Machine | Loline 150rpm | 1 | R 8,212.00 | R 8,212.00 | Mops | Fan Mop head and handle | 8 | R 48,00 | R 384.00 | Buckets Janitorial trolley | Single | Mop System | 4 | R 1,236.00 | R 4,944.00 | Double | Twin Mop System | 2 | R 1,812.00 | R 3,624.00 | Step Ladder | Short | | | | | Long | | | | | High Pressure cleaner | HD 43 Pressure | 1 | R 6,821.00 | R 6,821.00 | Industrial scrubbing machine with buffing accessories | As and when | | | | Microfiber colour coded cleaning cloths | Red | Microfibre cloth woven 280gsm, 40cm x 40cm | 10 per Pack | R 79.00 | R 79.00 | Yellow | Microfibre cloth woven 280gsm, 40cm x 40cm | 10 per Pack | R 79.00 | R 79.00 | Blue | Microfibre cloth woven 280gsm, 40cm x 40cm | 10 per Pack | R 79.00 | R 79.00 | Kitchen Dish Cloth | 10/pack) Dish swab | 1 | R 30.00 | R 30.00 | Brooms | Platform and Household | 6 | R 246.00 | R 1,476.00 | Dust Pan Set | Dust pan and brush set plastic | 4 | R 26.99 | R 107.99 | Electric Extension | Vacuum and other Electrical connections 2m and 4m | 4 | R 335.00 | R 1,340.00 | Wet Floor/ Caution sign | 3 Piece wet floor sign | 6 | R 178.00 | R 1,068.00 | Toilet Brush | Toilet brush set Plastic | 65 | R 22.99 | R 1494.35 |

Detergent and Product usage

Product Name | Description | Area of Use | Usage P/Month | Price | General Purpose Cleaners | A universal neutral cleaning concentrate to remove dirt from all washable surface | Washable surface including floor and tiles | 50- 65 Litres per month | R 532.00 | Toilet Bowl/ Basin Cleaner (Disinfectant) | Liquid toilet discolour and sanitizer | Toilet bowls and toilet basins | 10 Litres per month bathroom | R 95.90 | Deoblock | Compressed, perfumed and coloured crystal blocks | The drain, urinal, bin or hang in toilet areas, bowls or cupboards. | 9,5 Litres per month | R 319.00 | Heavy Duty Stripper | Floor Stripper for extremely soiled floor surfaces | Strip floor and tiled areas | 25 Litres per month | R 365.00 | Floor Sealer | Hard wearing high acrylic floor dressing | Sealing hard surface floor and tiles | 20 Litres Per month | R 217.00 | Carpet Cleaner | Water based carpet spot remover | All carpeted areas | 50 Litres Per month | R 420.00 | Window Cleaner | General window and glass cleaner | All windows and glass surface | 25 Litres per month | R 170.00 | Furniture Polish | Spray furniture polish | Wooden Furniture | 400m X 85 Per Month | R 2,213 | Refuse bags | Black bags, waste | Waste | 200 | R 219.00 | Ammonia Cleaner | Andy andy | Disinfect | 5 Litre per month | R 28.00 |

Hygiene Cost

Sanitary Products | | | Toilet paper holder and refills | Toilet paper 1Ply 4 rolls per employee per month X 343 Plus 1 per visitor per month x 65 | 1437 Rolls per months | R 3.40 | R 4,885.80 | 3T Toile paper holder | 65 x Holder | R 194.00 | R 12,610.00 | Sensor operation hand towel (paper) dispensers and refills | 34 X hand Towels | R1,940.00 | R 65,960.00 | Foam seat wiper and holder rills | 65 x Holder an 48 refills seats wiper | R 3,876.00 | R 3,876.00 | | | | | Sensor operated sanitary waste bins and removal weekly | 45 X Sanitary Bins | R 840.00 | R 37,800.00 | Sensor operated hand soap dispenser (foam) refills | 34 x Soap Holder | R 239.90 | R 8,156.60 | Hand towel waste bins and removal | 17 x Waste bins | R 490.00 | R 8,330.00 | | | | | Air freshners | 100 | R 25.00 | R 2,500.00 |

3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg | ph 011 024 9064 | |
3340 Metjuri Street, Olifantsfontein Clayville 1666, Johannesburg | ph 011 024 9064 | |



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