...advantage of the direct pattern for a good-news message? a.|The emphasis is on the writer.| b.|The organization is persuasive and calls for action.| c.|The receiver gets the details and explanation right away.| d.|The good news in the first sentence puts receivers in a good frame of mind.| ANS: D PTS: 1 REF: p. 86 MSC: Remember 2. What should the organization of business messages be based on? a.|the direct pattern| b.|the indirect pattern| c.|the writer’s mood and personality| d.|a prediction of the receiver’s reaction to the main idea| ANS: D PTS: 1 REF: p. 90 MSC: Remember 3. Which statement about strategies for structuring effective good- and neutral-news messages is true? a.|The strategies should be consistent throughout your writing.| b.|The strategies vary dramatically from one company to another.| c.|The strategies can generally be applied to cultures around the world.| d.|The strategies are generally consistent among North American audiences.| ANS: D PTS: 1 REF: p. 90 MSC: Remember 4. You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in the incorrect size. What type of message will it be? a.|a routine claim| b.|a goodwill message| c.|a persuasive request| d.|a negative news message| ANS: A PTS: 1 REF: p. 90 MSC: Higher Order 5. How does the tone of a letter differ from that of other communication channels? a.|Emails are more formal than letters.| b.|Memos are more...
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...WRITTEN COMMUNICATION Introduction Business writing seeks to accomplish specific tasks Written Communication Business writing is functional writing and as such it should serve the needs of organizations and their customers. The expected result is to get people to do something or to think in some way they would not have if they had not received your message What do written messages in an organization comprise? THE MESSAGE FORMULATION STATEGY To ensure that communication is effective follow the four- stage process in formulating letters, memos and reports. The stages include: Plan the message Organize the message Compose the message Evaluate the message STAGE ONE: PLAN YOUR MESSAGE Planning involves the following five steps: 1.Establish your purpose or purposes - Is the message necessary? - Does it respond to a particular need or problem? - Have a clear idea of what you want to accomplish ( i.e. the goal end result) - Think of your company’s business environment and corporate culture and exceed the expectations 2. Choose a Medium and Channel Is the message best delivered in written or oral form? Consider that some people who are listening oriented prefer oral conversations and messages whereas those who are reading oriented prefer written material Choose the written form in the following cases: conveying complex information, to retain a permanent record, to control what is included 3.Consider Legal and Ethical Issues ...
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...Those with more effective communication also had less employee turnover.” (Roebuck, 2006). Communication is a two-way strip. A communication has at least two people involved for there to be a constructive and logical content; the sender, and the receiver. Irrespective of the medium used, the message should be clear and concise, and the technology used for the dissemination of the communication should be appropriate. In addition, the rationale of the message is significant to appropriate feedback. As an administrative assistant, one of my responsibilities was to inform my boss’ five direct reports of upcoming meetings, and events. The medium of sending the messages was through e-mails. Below is the content of three business messages I had the opportunity of sending, and receiving. Note: I would prefer not to use names; instead, I would use job titles. To: Security Managers/Senior Manager Direct Reports From: Justina Ashiedu-Nelson Subject: Habitat for Humanity Date: March 15, 2006 The senior manager has requested to meet with you on March 31st, 2006 at the Blue Room at 10:00 a.m. As a result of time constraint, please conduct a research, brainstorm, and provide suggestions to enable implementation of the department’s contribution to the housing project. Please indicate receipt of this memo by replying to the sender. Regards, JA-N The purpose of the e-mail above is to reiterate the need for the receivers; the security department managers to be prompt at providing...
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...makes use of logos throughout his letter. He clarifies all of the reasons for his opinions and supports them well. His points of view are also logical in their appeal. For example, in the beginning of his letter he gives a response to the clergymen’s claim that the demonstrations were risky and early. He states that the Negro community had no substitute except to prepare for direct action. He supports this claim by saying that the Negro leaders wanted to negotiate with the city fathers, but they consistently refused to engage in good-faith negotiation. He also gives more support to his argument by writing about another confrontation in September when the Negro leaders finally got their chance to talk with the leaders of Birmingham. He states that in the course of negotiations certain promises were made by the merchants-for example to remove the stores’ humiliating racial sings. On the source of these promises, the Reverend Fred Shuttlesworth and the selected of the Alabama Christian Movement for Human Rights agreed to a halt on all demonstrations. As the weeks and the months went on, they realized that they were the victims of false promises, because the signs went back up. Due to the reality that their hopes were yet again blasted they were forced to resort to direct action. This is just one illustration of many others in which Martin Luther King makes excellent appeals to logos. Martin Luther King channels a high sense of ethos in his letter. He establishes this from the...
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...CONTENTS CHAPTER 10. DIRECT DEPOSIT SUBCHAPTER I. GENERAL PARAGRAPH PAGE 10.01 Introduction 10-1 10.02 How to Sign Up for Direct Deposit 10-2 10.03 How to Find Direct Deposit Data on a Check. 10-3 10.04 How to Process Requests for Direct Deposit. 10-4 SUBCHAPTER II. BDN CHANGES 10.05 Summary of BDN Changes 10-5 10.06 BDN Letters for Direct Deposit 10-6 10.07 BDN Paragraphs for Direct Deposit 10-12 FIGURE Figure 10.01 Campaign Letter 10-7 Figure 10.02 Direct Deposit Acknowledgment Letter (Establishment) 10-8 Figure 10.03 Direct Deposit Acknowledgment Letter (Change). 10-9 Figure 10.04 Direct Deposit Acknowledgment Letter (Cancellation). 10-10 Figure 10.05 Direct Deposit Reject Letter. 10-11 Figure 10.06 Direct Deposit Acknowledgment Paragraphs (Establishment). 10-12 Figure 10.07 Award Letter Paragraphs for Direct Deposit Change. 10-13 Figure 10.08 Award Letter Paragraphs for Cancellation. 10-14 Figure 10.09 Paragraphs When Direct Deposit Data Is Unchanged. 10-15 Figure 10.10 Paragraphs When Veteran Does Not Have Direct Deposit. 10-16 CHAPTER 10. DIRECT DEPOSIT SUBCHAPTER I. GENERAL 10.01 INTRODUCTION a. Purpose. This chapter explains direct deposit for the chapter 30 benefit program. (The Education Service will announce by separate letter the exact date that direct deposit will be available.) NOTE: "Direct deposit" and EFT (Electronic Funds Transfer) mean the same thing in...
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...widely known project by Martin Luther King Jr. is the “Letter from Birmingham Jail.” Martin Luther King Jr. created this letter to respond to a public statement of concern by eight clergymen of the South. Dr King’s intentions were to defend the strategy of the nonviolent resistance to racism. Although some of his arguments fail, overall Dr. King provides valid arguments to these criticisms that use logic and credibility. In his letter, Dr. King. begins by stating that he does not usually address criticisms but he will answer to them because of their seemingly genuine intentions. Dr. King immediately makes it his duty to attack the notion that he and his associates should be considered “outsiders.” The clergyman state, “However, we are now confronted by a series of demonstrations by some of our Negro citizens, directed and led in part by outsiders” (Public Statement by eight Alabama clergyman 1). Dr. King establishes credibility to this opposition that he is indeed not an “outsider” by mentioning that he serves as the president of the Southern Christian Leadership Conference and he also includes that, “We have some eighty-five affiliated organizations all across the South” (Letter from Birmingham 1). He states that his purpose in Birmingham is because of his...
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...More news is coming out on Josh Duggar and it isn’t making him look good. According to Radar Online, Josh didn’t molest only five young girls, he sexually molested more women. Joseph Uber filed a lawsuit claiming that josh did even more crimes and he said he has DNA proof. Joseph is currently serving time in a Texas prison as a convicted pedophile. Joseph said that Josh framed him for a crime that he committed. He filed a writ of habeas corpus complaint on June 1, 2015 against Josh Duggar and the Texas Department of corrections. According to the lawsuit, Joseph did five years for a molesting a young girl that Josh allegedly molested. He claims that josh somehow planted Josephs fingerprints on the victim. His proof to back up his claim is Josh’s...
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...King’s reasoning for choosing this route of justice instead of negotiating with white leaders in Birmingham. The clergymen stated “we are convinced that these demonstrations are unwise and untimely (pg. 174)” meaning they felt that leading these acts were unnecessary to solve the current situation. Dr. King wrote his letter in response to the Clergymen’s letter which was published in the Birmingham Newspaper. In this letter he basically answered anything and everything the clergymen questioned or disagreed with and went into detail of why he chose to resist the discrimination laws in Birmingham instead of choosing a lawless action that would not cause hundreds to end up in jail or create more tension between whites and blacks. The clergymen's letter was directed to the black leaders who were advocating colored citizens to do unlawful actions and made it clear that by doing this, the problem of discrimination would not go away. Dr. King's letter was written to those, like the clergymen, who are puzzled with the way blacks are fighting for justice. For example, Dr. King started his letter by stating, “My Dear Fellow Clergymen...
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...DIME & EVIOTA LAW FIRM Corporate Rescue and the New Financial Rehabilitation and Insolvency Act of 2010 [A DLDTE LAW CLIENT PAPER] Ronald B. Dime 2010 2/F MIDWAY COURT BLDG., 241 EDSA MAND. CITY, PHILS. Corporate Rescue and the New Financial Rehabilitation and Insolvency Act of 2010 I. INTRODUCTION: A BRIEF HISTORY 2010 For a long time, a distressed corporation in the Philippines had no other real recourse than to commit legal seppuku, whether or not its financial condition was due to the fundamental unsoundness of its business or merely a temporary run in with bad luck. This lack of any real corporate rescue vehicle characterized the legal environment that prevailed under the regime of Act No. 1956 (otherwise known as the “Insolvency Law”) from the time of its enactment on 20 May 1909 until the early 1980s1. Act 1956 by itself introduced major changes to corporate law and removed the distinction in the Spanish system between “insolvency” and “bankruptcy.” Nonetheless, the Insolvency Law’s approach to corporate rescue was simply to provide a “solvent but illiquid” debtor temporary relief from payment of its debts while an “insolvent” corporation was forced to undertake a gradual and organized liquidation process2. The Insolvency Law of the Philippines is in fact a derivative of even older laws from other jurisdictions, such as the California Insolvency Law of 1895 and the American bankruptcy Act of 1867 [See Sun Life Assurance Co. of Canada v...
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...unwise and untimely. In the “Letter From Birmingham Jail,” MLK addresses the clergymen’s concerns by explaining and justifying why his civil disobedience should be supported. To start off, MLK explains that he is in Birmingham because injustice is there. He defends his right to be there fighting for his rights. He then compares himself to the Apostle Paul to make a connection between Paul and himself. MLK believes that the clergymen have put their criticisms out there without exploring all the many causes of the injustice. MLK then explains in great detail, the four basic steps to a nonviolent campaign. The first step is, to have a collection of facts to determine whether injustice is present. The southern Christian Leadership Conference confirmed that Birmingham had been practicing racial injustice. Soon after that the SCLC began the second basic step: negotiation. The SCLC attempted to negotiate with the white leaders in Birmingham, however, not very long after the negotiation, the attempt to end the racial injustice wasn’t successful. When the SCLC realized this they made a decision to prepare to protest; they just had to wait for the right time. Before the protests, they went through the third basic step of a nonviolent campaign: self purification. They had to determine if they were ready to work nonviolently, and be able to suffer the consequences of their actions. After that is when they began to start the fourth and final step: direct action. The SCLC waited until...
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...Letter from Birmingham Jail After Martin Luther King Jr. was imprisoned in Birmingham city jail for a peaceful protest, eight white clergymen from Alabama wrote an article entitled “A Call for Unity”. In it they agreed with the need for desegregation and acknowledged the common social injustices in Birmingham, but ultimately criticized King’s approach and called direct action “unwise and untimely”. “Letter from Birmingham Jail” is a response to these criticisms as King states in the opening paragraph of the letter addressed to “My Dear Fellow Clergymen”. He has written “Letter from Birmingham Jail” as a response to eight white men who share in his faith, his cause, but dismiss his approach. The audience, also, extends to African Americans at this time, members of the Christian church, and even segregationists willing to read it. It was made public in the June 12, 1963 edition of the Christian Century. The audience, throughout the years, has grown to encompass historians, students, and anyone who has studied the civil rights era. The purpose behind...
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...statistics comparable across countries’ and ensure its unity. In carrying out classification, there will be a need to consider features of a country’s banking and financial system paying a due regard to their development prospects. C Financial instruments are financial contracts of different nature made between institutional units. These comprise the full range of financial claims and liabilities between institutional units, including contingent liabilities like guarantees, commitments, etc. Financial asset is defined as any contract from which a financial claim may derive for one party and a financial liability or participation in equity for another. Financial instrument can exist only between two institutional units. Where financial instruments are compounded, i.e. represent a set of several instruments, for compilation of statistics there will be a need to distinguish them into separate instruments so that each of them includes only a single pair of institutional units. Financial assets are contracts that do not contain contingency, i.e., irrespective of any conditions, generate financial claims having demonstrable value over which ownership rights are enforced, individually or collectively, and from which economic benefits can be derived by using or holding them. The concept of financial instrument is wider than the concept of financial asset as defined in the System of National Accounts, 1993. Thus, financial instruments are classified into financial assets and other...
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...adversary system affidavit allegation answer appeal appellant appellate court appellee TEST 2 arraignment attorney at law attorney of record autopsy bail bailiff burden of proof case chambers civil law closing argument TEST 3 complaint conviction coroner counsel court crime criminal action criminal law cross examination damages default TEST 4 defendant demurrer direct examination due process of law evidence exhibit Federal Rules of Evidence felony indictment information injunction TEST 5 invoke the rule judgment N.O.V. judge judgment jurisdiction jury (grand) jury (petit) jury trial law litigant litigation TEST 6 misdemeanor motion in limine oath objection opening statement opinion\opinion parties plaintiff plea pleadings prosecution TEST 7 public trial recross examination redirect examination remand reverse sentence session speedy trial statute subpoena summons TEST 8 sustain term testimony transcript trial verdict voir dire witness witness examination wrongful death MOCK TRIAL VOCABULARY TEST 1 Name______________________________ Date_________________ Period________ Directions: In the space provided, write the letter which represents the definition that best matches each numbered term. _____ 1. acquit _____ 2. action _____ 3. adjudicate _____ 4. adversary system _____ 5. affidavit _____ 6. allegation +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ A. To find a criminal defendant not guilty of the charges against him or her. B. To decide or settle...
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...BUSN Chapter 2 Three step writing process Planning, Writing, and Completing your message The stage during which you step back to see whether you have expressed your idea? Completing The primary Audience for your message is made up of? The key decision makers The chief advantage of oral communication is? opportunity for immediate feedback In part media richness refers to? A medium's ability to facilitate feedback The richest communication medium Face to face conversation For persuasive messages, the best approach is to? Emphasize how your audience will benefit A euphemism is a word or phrase that is? A milder term for one with a negotive connotations The most common tone for a business message is? conversational Words such as nevertheless, however, and therefore? Are useful for making transitions The main task in completing a business message consist of? revising, proofreading, and producing When reviewing your document for content, you should be concerned with? The accuracy and relevance of the information For general business messages, your writing should be geared toward readers at the? 8th to 11th grage level Using space in a document? provides contrast Justified type is type that? Set flush on the left and flush on the right When making a routine request, you begin with? A clear statement of the main idea or request When making a request, you should? Assume the reader will...
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...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
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