...INTRODUCTION The last decade has seen a growing interest in the notion of employee voice, both from those seeking higher levels of organisational performance and from those desiring better systems of employee representation. In public policy terms, the environment is more sympathetic to trade unions, more animated by notions of employee rights, and supported by new legal regulations (Ewing 2003). The election of New Labour in 1997, and their return in 2001, appears to mark another major turning point for employment policy (Ackers et al, 2004). While the current government remains committed to labour flexibility, it has been prepared both to regulate independently on behalf of employees and to commit the UK to European Social Policy; in particular the new EU Directive for Employee Information and Consultation rights (Hall et al, 2002). As a consequence, we have seen a period of legal re-regulation, which can be best divided between those policies that directly affect employee voice and those that indirectly alter the environment in which employee voice operates. Both EU Directives on European Works Councils and Employee Information and Consultation, along with the UK government’s statutory trade union recognition procedures, have the potential to directly shape employers’ approaches to employee voice. EWCs have given a new trans- national impetus to consultation in British-based multinationals. The TUC’s newfound interest in consultation (rather than just collective bargaining)...
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...Employee Relations What are the implications of the decline in union forms of representation for effective employee voice within workplace? Introduction: Union has been a very important part in employee relations. This was actually the voice of employees towards the management/ employers at workplace. Basically union is “an association, combination, or organization of employees who band together to secure favourable wages, improved working conditions, and better work hours and to resolve grievances against employers” (Bagchi, 2003). Unions always try to protect workers right and maintain a balanced relationship between workers and management. Unions’ existence can be traced from the 18th century, when the rapid growth of industrialisation took place. This industrial growth drew attention of women, children, rural workers and immigrants to the work force in different roles and actions. This unskilled and semi-skilled work force continuously organized them to fit in to the system from the beginning; and later become an important arena for the development of trade unions. In recent age the relationship between employee and employer has changed so does the process of representation process. The relationship between employee and employer should have some sort of equality in it. But as a matter of fact this has rarely be a case when an applicant or employee gets the choice to select the desired workplace or work itself from the employers. It’s rather more driven by employers’...
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...Assistants. Over the years, the company expanded and underwent a handful ownership and name changes. During that time, they received both national accreditation from the foremost leaders in education for the various programs they offer, in addition to regional accreditation by the Accrediting Commission for Community and Junior Colleges of the Western Association of Schools and Colleges (ACCJC-WASC). The then Western Career College was acquired by Big University, Inc. in 2008 and underwent its most recent name change in 2010 to XXX College. Description of problem Even though XXX is owned by Big University, Inc. and is part of the XXX Colleges Group, it still operates autonomously, with a few exceptions in regards to Human Resources and employee benefits. As part of their accreditation process, XXX has developed a communication policy to ensure there is adequate flow of information in their organization, and that information flows both up and down the organizational hierarchy. I began my career with XXX in 2010 as a part-time instructor. In 2012, I was promoted to Program Director and now supervise the instructors who teach our program. My promotion involved moving to a new campus location. Upon my arrival at the new campus, I was immediately impressed with the level of communication the organization encourages on a...
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...Within the present paradigm successful businesses are more profitable and productive because they implement effective human resource management strategies and leadership. They encourage employee involvement in decision making and create a fair workplace environment (Boedker, et al., 2011). The employment contract or agreement is an important element of employment relations and it determines the pay, conditions of employment and way work is performed (Loudoun, et al., 2009). This paper will define collective and individual agreements, analyse the differences between them, examine the role of employee voice, trade union involvement and the role of the State and regulation of the industrial relations system. It will consider the impact of the agreements upon both employees and outcomes achieved by businesses and will make the argument that the most efficient and productive form of workplace arrangements for business are collective agreements. Collective Agreements Collective agreements are formal contracts that are negotiated between an employer and a group of employees that stipulate the terms and conditions of employment. This type of agreement exists in a more centralised industrial relations system, and this system is based upon compulsory conciliation and arbitration, a system that has been established since the Conciliation and Arbitration Act of 1904. Collective agreements exist in a pluralist work relations environment. The pluralist theory identifies that there are different...
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...Global Mining Human Resource Strategies Assessment 1: Case Analysis Report Word Count: 3,267 Table of Contents Table of Contents 2 Introduction 3 Key Human Resource issues at Global Mining 4 Trade Union intervention on human resource operations 4 Poor Performance Management 6 Strategies for Improvement 8 Introduce performance appraisal system 8 Problems forecasted for short & long term: 9 Pay for Performance 9 Problems forecasted for short & long term: 10 Develop a Human Resource Strategy 11 Problems forecasted for short & long term: 12 Conclusion 12 References 14 Introduction Global Mining (GM) is at a crossroads. They are aware that their Australian mine sites are unproductive and holding the company back in terms of profitability. High costs and low output are diluting the company’s overall financial performance and making them a target for takeover. A decision has been made to focus on improving the productivity of these sites rather than sell them off with the directors committing to providing HR strategy linked in with the organisational goals. It is clear from the information provided in the case study that the Australian issues relate to their human resources. The Production Director has identified that the physical resources are not the issue and with improvements, they could be a highly competitive site. The main issues relating to labour include; high labour costs with low flexibility, excessive penalty...
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...My objective is to show how the current technological advances and future development of information technology infrastructure can satisfy both categories. Using my Strategic implementation our organization can continue to develop employees while reducing cost associated with the training. Information technology can develop the workforce, and increase the profitability. In my research I investigated all aspects of employment development known as E-Learning. I applied this advanced training methodology to my current company for direct analysis. I wanted to develop a plan based on the research that could present to the company showing the advantages of E-learning. Even though I don’t have direct financial access to all of the company’s resources, I could still show the fiscal impact of my research and request a proposal for implementation. Keywords: E-Learning, infrastructure, costing, development, advantages, information technology E-Learning: Employee Training and Development When reviewing the company’s strategic plan I noticed a decreased budget in training and development without a qualitative solution to supplement the change in planning. As I began to think of solutions I used my learned knowledge in Information Technology to suggest idea’s for change. When analyzing the company’s current developmental plan I noticed a lack of advancement in technology and how it applies to training. I suggest we visit the topic of E-Learning. This teaching tool incorporates current...
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...Product • which has installed XRF (X-ray Fluorescence) equipment to homogeneous material data analysis at the initial development stage to eliminate harmful materials from filtering into individual parts. • Fully equipped with precise instruments such as ICP, IC, GCMS, HPLC and VOC chamber • LG Electronics designs products to minimize their power consumption not only to boost energy efficiency, but also to reduce standby power which means the power consumed while an appliance is plugged in but not in use. • Apply Recycling (ATROiD) in order to lessen the environmental impact of our products during recycling and disposal stages. Services • Apply MOT (Moment of Truth) ← Decisive moment in which a customer gets a certain impression of LG Electronics. • Voice of Customer (VOC) ← preventing the same compliant from recurring. • Customer Satisfaction Survey ( the feedback is used to devise strategies to enhance LG’s global competitiveness • LG Electronics has an advanced security system for its server and network which includes a two-tier firewall to protect customers’ personal information. Personal information and payment details are encrypted using SSL HR Allows employees to enjoy enriching, energetic and stable lives. A number of other benefits are also available to assure employee health and safety. LG Electronics’ worksites operate an EESH(ENERGY, ENVIRONMENT, SAFETY, HEALTH (EESH) COMMITTEE Committee...
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...ith the highest employee turnover rate, the hospitality industry need to encourage employees to voice their opinions, ideas, and any of their other concerns for improving performance and reducing employee turnover. The purpose of this study is to investigate the impact of different types of organizational culture and different leadership styles on employee voice in the hospitality industry. Hospitality human resource practitioners could modify their organizational culture and leadership style according to the results of the study, in order to encourage their employee voice. The results of this study could also contribute to the literature about factors that influence employee voice. Introduction As according to www.skagitwatershed.org “Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. Leaders carry out this process by applying their leadership attributes, such as beliefs, values, ethics, character, knowledge, and skills”. Leadership is a process of getting things done through people. Leadership is not a science. So being a leader is an adventure because we can never be sure whether we will reach our goal -- at least this time. The touchdown drive may end in a fumble. The troop may have a bad weekend during the camporee. Or the city's citizens may not be convinced that the mayor's policies are right. So these leaders have to try again, using other methods. But...
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...scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organization worldwide to align business activities to the vision and strategy for the organization, improve internal and external communications, and monitor organization performance against strategic goals,’ ("Balanced scorecard basics," 2014). I believe that the balance scorecard is one of the best tools to use when trying to measure and evaluate different levels of the organization; which have a common goal. The voice of the ‘Employee’ is very important when supporting improved internal processes, ‘the Voice of the Business. This is true, because they are the front-line employees that are going through the actual processes. So, knowing the employees thoughts and observations is very critical. The voice of the employees could change the processes for the better. In the USPS case study it states, that the voice of the employees is the concerns on improving the workplace safety, enhancing the workplace environment, improving and...
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...indicators of a successful organization. As. Theodore Levitt once said “The purpose of a business is to create and keep customers”. This means we have to measure the customer satisfaction which is also help the organization by providing insights into how to attract new customers. There are several methods for measuring satisfaction including surveys, focus groups, complaint analysis and user groups. The most used method is the customer survey method, which could be brief or lengthy feedback forms. Surveys can be provided in several ways such as the mail, email, or over the phone (Simpson). Surveying a customer after he/she searches a website with a pop up which guides them to another screen where they can rate the information they found, whether it was useful or not, or staying on the line after you finish with a representative to take a automated survey. This method is used to capture important data that it can use to determine the company’s strengths and weaknesses regarding levels of service (Mayhew). Field intelligence is another method for gathering customer information. Any employee who comes in direct contact with customers can obtain useful information simply by engaging in conversation and listening to customers or just by simply observing customers behavior (Evans 0040). For example a theme park noticed that the paper hats that were given to customers at the gates were being dropped and left on the ground so they eliminated them. To make sure it’s done the right way...
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...Introduction The book of American economist Albert O. Hirschman "Exit, voice and loyalty" which was released in 1970 is a classic attempt to understand human behavior, faced with a deteriorating quality of services they consume, whether it is goods that they buy, the company in which they work or the policy of the state in which they live. The universal model built by Hirschman is a vivid example of an idea whose significance goes far beyond the scope of the author and whose influence continues to be felt for decades in the works of scientists of various fields of science. EVLN model Today, many companies are showing great attention to job dissatisfaction, because it primarily affects the human behavior. The useful and unique template that helps to understand the job dissatisfaction is the exit-voice-loyalty-neglect (EVLN) model. As suggests in the title of the model, it consists of four ways the worker can respond to dissatisfaction. As has been well documented elsewhere, the elements of job satisfaction include pay, feelings regarding supervision, and co-worker relations (Hulin & Smith, 1965). Low job satisfaction has been shown to be linked with strong tendencies toward exit behaviors such as transferring, quitting, and intending to quit and has also been linked with tendencies toward neglectful behaviors such as increased error rate, lateness, and absence. High job satisfaction appears to promote voice behaviors such as making job suggestions, grievance filing and acts...
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...Constraints and possibilities 31 Concluding remarks 39 References 42 Notes 45 Acknowledgements The help and encouragement of Keith Sisson have been crucial to the production of this paper, which is a completely revised version of the 2005 Annual Employment Relations Lecture, Keele University. I am grateful to colleagues at Keele and to the audience there, and also to David Coats and Paul Marginson, for comments and suggestions. I take sole responsibility for the views expressed. 2 Justice in the workplace Executive summary The goal of improving fairness in the workplace has been central to UK public policy since 1997. For rather longer, companies have spoken of employee empowerment through such things as teamwork. Much has been done in both areas, but major concerns remain. In relation to fairness, employee rights give entitlements, but these rights also need to be meaningful and effective. In the workplace, the take-up of empowerment initiatives remains limited, and on some dimensions the extent of empowerment has in fact been falling. Initiatives in many areas, ranging from the National Minimum Wage to partnership deals, have the potential to improve workplace governance, which in turn contributes to productive efficiency. But this potential is often weak in practice, because of the absence of a...
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...The Changing Context of Employment Relations 1 The population in Singapore is aging. Why should a human resource manager worry about such a trend? What is the implication of this trend to trade union leaders? There will be a shortage of workers when these mature employees reach retirement age which is also fuel by the shrinking population. Trade unions leaders and government are promoting lifelong learning and retraining to increase older workforce employability. 2 The workers of today are better educated. What is the implication of this trend for the human resource manager in a company? Better education has led to an occupational shift in the workforce. The number of people in the higher occupation groups has increased over the last decade. This resulted in an increase in occupation types for professional and manager while a decrease in occupation types for production workers and labourers. 3 There is a large pool of mid-career workers in Singapore labour market. What are their characteristics? How can an employer encourage these workers to continue contribution to the company? Mid-career workers were born during the 1930s to 1940s and educated in the 1940s to 1960s. These were periods of political uncertainty. The standard of living was low and many of these people had to drop out of school to look for jobs. Educational opportunities then were limited. Many of these mid-career workers are educated in non-English schools and thus most of them are not highly competent in...
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...ORGANIZATIONAL DEVELOPMENT RESEARCH Organizational Development and Change Park University November 2011 TABLE OF CONTENTS Page INTRODUCTION 3 BODY 3 Anticipating the Need to Change, Problem and Area for Improvement 3 Impact of Organization’s Culture 4 Client and Practitioner Considerations 5 Diagnostic Process and Data Collection 6 Overcoming Resistance to Change 7 Institutionalization Action Plan and Timeline 9 Action Plans, Strategies, and Techniques 9 Specific Intervention Analysis 10 CONCLUSION 11 REFERENCES 12 INTRODUCTION The 366th Dental Clinic is located within the Medical Group located at Mountain Home Air Force Base in Mountain Home Idaho. Lead by a fearless commander, the dental clinic main mission is to “achieve oral health to ensure readiness, achieve the best value and to achieve excellence in all they do” (strategic, 2008, p.1). Servicing over 100 gunfighters daily, they continue to strive towards the mark of their mission statement with every patient encounter. The 366th dental plays a vital role in supporting the mission for both the medical group and fighter wing mission. In order to do so, the 366th dental clinic not only services military members that are ready to deploy, but also those PCSing overseas, processing into the base, members...
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...implementation of empowerment is clearly the underlying cause for the hotel’s recent performance, which is explained by the Expectancy Theory of motivation and Dissatisfaction Model. Problem Empowerment was too quickly placed in action without the consideration of culture differences and previous working ethics. This led to hotel performance failure because of employee dissatisfaction. The Dissatisfaction model (Exit-voice-loyalty-neglect) explains how employees had responded to job dissatisfaction (McShane & Steen 2012). The Expectancy theory of motivation complements the previous theory in explaining how employees worked towards a particular outcome (McShane &Steen, 2012). Analysis “After meeting with the managerial team at The Regency Grand Hotel, Becker was pleased with the response from the managerial staff and was eager to have his empowerment plan implemented (McShane & Steen, 2012).” Managers in this meeting expressed loyalty (Dissatisfaction model) by merely accepting the current conditions and waiting for the problem to work itself out (McShane & Steen, 2012). Empowerment encourages employee autonomy, decision-making, and innovation; all of these being opposite ideologies to the bureaucratic management system the hotel were used to. “In the past, the Regency had emphasized administrative control, resulting in many bureaucratic procedures throughout the organization (McShane & Steen, 2012).” By placing more power in front-line employees, managers that previously...
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