Premium Essay

Director of Operations

In: Business and Management

Submitted By Jazzcat
Words 312
Pages 2
Table Of Contents

1. Organizational Context 3
2. Analysis 3
3. Problems Facing Bacon 5
4. What Should Bacon Do? 5
5. Roll Back - Creation of Task Force 6 Boundary Management 6 X-Teams 6
Team Process Methodology & Evaluation 6

1. Organizational Context

• The company had a great period of growth since it started in 1881, until 1990.
• The company sold its products to a wide range of customers.
• The company was affected by an economic slowdown and a declining price of gold (1990 recession).
• This economic slowdown affected the company’s sales to industrial customers and jewelery manufacturers.
• These changes caused excessive inventories.
• Wynn Aston III, chief executive, decided to reexamine the company procedures for forecasting sales.
• Peter Casey (Vice president of marketing) and Chis Trott (Vice president of corporate planning) were chosen to create a task force to investigate and find a solution for this problem.
• The team selected passed through different steps: task force formation, initial meeting of task force, preparation of the task force report and the August 4 report.
• During these steps, the task force team made several mistakes that caused conflict in the presentation of the oral report and to other members of the organization.

2. Analysis

• Old-timers created resistance to new and young MBA members instead of respecting the designated positions (for example that a young member would lead the task force). This reflects insecurity demonstrated by the old-timers as well as a lack of trust in the decisions made by the top level officials in appointing the task force.
• Mistakes in the Team Selection for the Task: there was a lack of communication between sub groups, lack of knowledge on what they are doing separately and as team, lack of coordination, lack of feedback, conflicts, selection

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